Page 1

cRuiSE iNduSTRy

GLOBAL CRUISE SERVICES Value creation through collaboration


02 cRuiSE iNduSTRy











Pre-contract support

First passenger ships




DNV GL services




Working with DNV GL

18 Operate

© Ian Roman

cRuiSE iNduSTRy 03

dNV GL ensures high performance through collaboration with the cruise industry to achieve common goals for safety, quality and eficiency. High performance sailing has clear parallels to high performance cruise operations. Goals must be achieved on time with safety as a irst priority. Setting sail for high cruise industry performance in collaboration with dNV GL

04 cRuiSE iNduSTRy

PERFORMANCE DNV GL is dedicated to the cruise industry and continuously strives to improve the industry’s performance and sustainability. Performance is the key success factor on all levels for competitive offshore sailing. This is also valid for the international cruise industry where non-performance is not an alternative. Collaborating with DNV GL will help you improve your business performance in a sustainable way. DNV GL believes the future will be characterized by increased pressure from regulators, more transparency, and increased need for new technology, increased complexity and industrialization. DNV GL’s approach to supporting the industry with current and future challenges is to establish structured collaboration processes covering the total lifecycle of a vessel and its operation. We invite you to a close and structured approach to solving key issues and challenges by making available our expertise and experience, both through our traditional services within class and statutory as well as speciic advisory projects targeting speciic challenges. Our core focus is to contribute to safe, eficient and sustainable operation through the lifecycle from innovation to recycling.

DNV GL is dedicated to the cruise industry, and has been a key contributor since the early days of modern cruising. DNV GL has been a key player together with our clients in the forefront of the major innovations in this period. Collaboration for us means achieving goals together with our clients within areas like safety, the environment, eficiency and sustainable business results. We are committed to creating a deep and collective working atmosphere in which all parties are determined to reach common objectives. We do this by sharing knowledge in order to create a common understanding of challenges and how to resolve them. We believe a collaborative approach reaches higher performance standards faster than a purely transactional relationship approach.

dNV GL ON cRuiSE DNV GL is the leading provider of high quality services to the cruise industry and works closely with owners, designers, yards, managers, manufacturers, lag states, port states, training providers and other stakeholders in the cruise industry.

© Ian Roman

cRuiSE iNduSTRy 05

06 cRuiSE iNduSTRy








Š Ian Roman

cRuiSE iNduSTRy 07

Higher performance standards can be achieved by early involvement and collaboration throughout the lifetime of a vessel. DNVÂ GL is eager to explore how its capabilities can contribute to higher performance standards through collaboration in all stages, from innovation to recycling.

08 cRuiSE iNduSTRy

INNOVATE DNV GL believes that innovation will be key for future success in the industry, whether in the guest experience, technology or business model dimension. We contribute to typical innovation processes by identifying, exploring and validating opportunities for improvement. These activities include large-scale facilitated workshops involving different stakeholders such as the yard, owner, suppliers and DNV GL experts. Examples of the topics addressed are: concept designs, strength, energy eficiency, environmental challenges, noise and vibration, safety. If we combine our own development resources with those of the industry, we can achieve so much more. This is the power of joint efforts, and we regularly invite partners to become members of joint industry projects to pursue new achievements. Examples of




dNV GL on innovation Innovation services ■ Opportunity identiication workshops ■ Exploration workshops ■ Validation workshops ■ Technology qualiication ■ Laboratory services Survival capability ■ Probabilistic damage stability calculations ■ SSOC – Stability Statement Of Compliance Structural capability ■ Global stiffness analyses ■ Global vibration analyses ■ Local vibration analyses ■ Noise prediction analyses

the topics addressed are: LNG fuel and operational risk management. New technology should either enable a project to be realised or enhance a project’s value. In either case, the operator needs to be conident that the technology will perform as intended. The technology developer needs to build the operator’s conidence in the technology, and in turn the operator needs to build the other stakeholders’ conidence in the project before a decision to implement can be taken. Building this conidence requires a systematic riskbased qualiication process which clearly documents the technology’s performance.





Propulsion reliability ■ Motion analyses in sea states ■ Vibration measurements Fire protection ■ Regulation 17 veriication reporting ■ SFR – Shipyard Fire safety Rating Health and comfort ■ AQWA – Air Quality and Water system Assessment Special services for newbuildings ■ PEA – Propeller Excitation Analysis ■ NVST – Noise & Vibration measurements – Sea Trial ■ SLA – Seakeeping and wave Load Analysis Conversions ■ Feasibility studies ■ Docking risk management ■ MPQA – Manufactured Product Quality Assurance

© DNV GL/Terje Toftenes

cRuiSE iNduSTRy 09

10 cRuiSE iNduSTRy

PRE-CONTRACT SUPPORT Solid contracting and speciication is key for a successful newbuild. It is important for all parties to identify risk and strike the right balance between risk and reward. Finding solutions during contracting that facilitates a lifecycle thinking and optimization of net present values is more critical for cruise than many other segments. We see that collaboration built on trust and early involvement is critical for success. Long-term industrial relationships are based on establishing and enhancing win-win solutions that align incentives for success. A risk assessment of the entire supply chain is critical to the end success of a project and should be included as an element of contracting. Valuable insight into key challenges up-front signiicantly reduces the risks involved. Getting things right the irst time is key in today’s hectic business environment. The earlier errors are detected, the lower the cost of change. DNV GL offers pre-contract support to owners, yards and suppliers relating to the interpretation of rules and regulations, expert support and the facilitation of




Typical class notations for cruise ships ■ ✠ Construction symbol denotes that the ship has been built under DNV GL’s supervision . ■ ✠ Construction symbol denotes that the ship has been built under the supervision of another class society ■ 1A1 – The main rules for hull, machinery, installations and equipment ■ Passenger Ship – Denotes that the ship is a passenger ship and is subject to the applicable regulations ■ SSC – Subdivision and Damage Stability ■ LCS-DC – Loading Computer System-Damage Control ■ ICE-C – Local ice strengthening ■ BIS – Arranged for in-water bottom survey ■ ECO – Machinery operation with continuous supervision from centralised control station

collaboration in a variety of ways: ■ Concept evaluations ■ Review of outline or contract speciications ■ Review of preliminary design ■ Evaluation of proposed class notations and lag regulations ■ Forward thinking evaluation processes for emerging regulations and technologies ■ Leverage industry best practices and lessons learned ■ Facilitation of Charette workshops with involved stakeholders to ind, validate, select and implement solutions ■ Evaluation of strength, stability, fatigue, noise and vibration, and other parameters ■ Evaluation of suppliers and supply chain management

■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■

  T E



RP – Redundant Propulsion RPS – Redundant Propulsion and Separate TMON – Tailshaft Monitoring NAUT-AW – Nautical Safety All Waters DYNPOS – Dynamic Positioning Systems F-M – Additional Fire safety for Machinery space CLEAN – Controlling and limiting operational emissions and discharges CLEAN DESIGN – Additional protection against accidental pollution FUEL – Fuel treatment and conditioning system COMF-V – Comfort class addressing Vibration level COMF-C – Comfort class addressing indoor Climate HELDK – Helicopter deck ERS – Emergency Response Service SBM – Shipboard Safety and Environmental Protection Classiication Certiicate

© iStockphoto

cRuiSE iNduSTRy 11

12 cRuiSE iNduSTRy

Winning is not by coincidence but a result of hard teamwork

© Ian Roman

cRuiSE iNduSTRy 13

14 cRuiSE iNduSTRy

DESIGN Demanding market developments and technological advances are increasing the challenges for naval architects. Ensuring that ship designs are it for purpose requires ever more specialized insight and tools. We see that cross-disciplinary cooperation increases the quality and speed of design processes. The collaborative approach enables additional potential to be realised. DNV GL works together with owners, yards, designers and main suppliers to ind optimal solutions for new designs. As a third party, DNV GL can facilitate and coordinate such collaboration. DNV GL’s network




of expertise and resources is also made available for inding solutions and resolving issues. DNV GL prefers to work closely with the owner from the start of such design processes as this speeds up and improves the quality of the necessary appraisals and approval processes, in addition to streamlining communication and collaboration with the lag or other regulatory bodies.





dNV GL on design ■ Early design approval – a foundation for fewer building changes and to ensure eficient production processes, thus reducing the building cost ■ Close cooperation – structured and well planned ■ Speed and quick response time while maintaining quality ■ Access to expertise and cross-functional teams through Project Manager Approval (PMA) ■ Eficient communication and problem-resolution processes

■ Experience of lag requirements and alternative design procedures ■ The right troubleshooting experience and best practice advice ■ Competence and insight into production processes to ensure effective production ■ Leverage industry best practices and lessons learned ■ Experience feed-forward to build and operate stages

© Ian Roman

cRuiSE iNduSTRy 15

16 cRuiSE iNduSTRy

BUILD Cruise newbuilding is a complex process, and success is not only depending on the yards’ capabilities to build. A successful newbuild is the result of a streamlined supply chain involving several steps. CMC processes to contribute to ensure it for purpose.

We see that successful newbuilding requires well orchestrated processes built on trust and clear roles and responsibilities. A critical element during newbuilding is structured approaches to manage risk, and handling issues effectively and eficiently. DNV GL supports owners and yards in ensuring the quality and safety in all steps during building. DNV GL dedicates highly qualiied and experienced project managers who work closely with both yard and owner representatives. DNV GL can provide additional quality assurance of the supply chain with speciic MPQA and enhanced




Software is becoming an increasingly important element of both hospitality and marine systems. The industry is facing greater product innovation, with more software-embedded systems forming part of both safety critical and business critical systems. These systems are becoming increasingly complex as they evolve to meet escalating customer, regulatory and technology demands. These two factors require changes in the technical and management approaches taken by cruise companies, yards and system suppliers.





Software veriication services ■ Project management – assuring on-time and within-budget delivery ■ System requirements and design management – limiting the chance of introducing errors and managing the interface between players and development stages ■ Supplier selection and monitoring – getting the best value from suppliers ■ System testing and veriication management – maximising error detection compared to the speciied requirements ■ System validation management – revealing the remaining defects that cannot be detected outside the operational environment ■ Management of modiications and alterations – ensuring the entire functionality has been approved and does not regress

■ Product lifecycle management – to ensure that the lifetime perspective is kept in focus and designed and built into the system ■ Knowledge management – to enable organisations to capture lessons learned during the various stages, re-initiate the knowledge and make it easily available to the next project ■ Architecture and design management – to master the overall complexity of the products by applying best practices to the architecture and design of the overall system and its subsequent subsystems, components and interfaces in order to ensure the reliable performance of the system and products ■ Information management and assurance – to manage the critical information used to run the business and ensure reliable and secure data transfer

© Meyer Werft © Meyer Werft

cRuiSE iNduSTRy 17

18 cRuiSE iNduSTRy

OPERATE The incumbent culture in the maritime industry is to a large extent compliance oriented; this is in today’s environment not enough for the cruise industry. The only viable strategy for cruise operation is to achieve excellence in safety performance, in addition to cost eficiency. We see that it is essential to both know and understand the vulnerability of cruise ships and their operations. This knowledge and insight are critical for ensuring sustainable business operations. DNV GL has a clear role to play as a class society, verifying that vessels comply with rules and regulations. DNV GL also uses its insight gained from traditional services to give feedback on performance in accordance with company standards where these are above and beyond minimum international requirements. In our experience, this approach adds value to a company’s operations. By collaborating with DNV GL, the processes for managing compliance with international rules and




regulations are ensured eficiently and effectively. DNV GL has extensive experience improving business performance within marine operations, and designing, developing and implementing better ways of working. There are also separate programmes where our customers can participate in joint industry projects. These projects aim to solve key challenges together with other leading maritime players and DNV GL expertise. Our customers are in addition a part of our experience-exchange programmes in which we share lessons learned and our latest thoughts on selected industry topics. At DNV GL, we believe in collaboration and personal contact. Every DNV GL customer has a dedicated customer service manager who is available 24/7.





dNV GL on operation ■ Dedicated customer service manager ■ 24/7 technical support and troubleshooting ■ Port State Control support and preventive evaluations ■ Eficient planning, execution and follow-up of surveys and audits throughout the global cruise network ■ Seamless audits ■ Emergency response services ■ Regular status meetings ■ Access class status, rules and regulation updates through customer portals ■ Establishment of an annual plan, including KPIs for the collaboration

■ Annual report, with a progress review ■ Assessment of and establishment of insight into real vulnerability ■ Safety culture benchmarking ■ Improvement programmes beyond compliance ■ Energy management ■ Maintenance improvement ■ Qualiication of technology – it for purpose ■ Development and implementation of barrier management ■ Competence management services

© DNV GL/Terje Toftenes

cRuiSE iNduSTRy 19

20 cRuiSE iNduSTRy

Excellence is not an act but a habit. The things you do the most are the things you will do best.

cRuiSE iNduSTRy 21

© DNV GL/Magne A. Røe

Oasis of the Seas departing Ft Lauderdale with a USCG vessel for safety.

22 cRuiSE iNduSTRy

REFURBISHMENT Keeping the vessel relevant and competitive is crucial to its long-term success. Refurbishment is critical, thus aligning older vessels to a continuously enhanced brand proile in addition to the customer-experience dimension. It is important to manage the technical dimension, not only with respect to the integrity of the vessel and its systems, but also in order to improve a vessel’s capabilities based on the latest available technology developments. Leading cruise companies are investing signiicant resources in front-loading planning and the preparation of refurbishment processes. During these processes, the owner often “acts as a yard”, with all the challenges this involves – from managing complex supply chains to orchestrating the execution of the work. DNV GL works collaboratively and is involved in the planning and appraisals of modiications from an




early stage. For such processes, clients and projects have dedicated project managers with experience of approbation, refurbishment and newbuildings. This enables DNV GL to proactively contribute from the start with respect to the technical, regulatory and business risk management aspects. We help manage key risks relating to quality, safety, cost and time.





dNV GL on refurbishment ■ Experienced project managers ■ Early design approval – a foundation for fewer building changes and to ensure eficient production processes, thus reducing costs ■ Eficient plan approval processes, with access to eApproval tools ■ Risk management, e.g. project risk, ire risk

■ Planning support, e.g. maintenance strategies, lifecycle evaluations and regulatory compliance forecasting ■ Supply chain and vendor management ■ Yard assessments ■ Fit for purpose assessments ■ Technical assessments and veriications ■ Timely and eficient response management

© Ian Roman

cRuiSE iNduSTRy 23

24 cRuiSE iNduSTRy

RECYCLE Everything comes to an end. This is also the case for cruise ships, even though they tend to have a long life. The adoption of the IMO’s Hong Kong Convention in 2009 set new standards for the safe and environmentally sound recycling of ships. No recycling yards have yet been certiied to this standard. Today, there is a signiicant focus on the ship owner’s practices to ensure the safe and environmentally sound recycling of ships, and the potential impact cost on the brand reputation could be signiicant if the strategies and plans do not meet the standards.

By utilising DNV GL’s unique cross-disciplinary experience – involving our Inventory of Hazardous Materials (IHM) service, HSE expertise and yard assessment methodology – ship owners can be helped to establish recycling strategies, select yards and prepare an IHM that enables safe and environmentally sound decommissioning to be planned. The IHM provides essential documentation for a potential sale of a ship.

DNV GL has been actively involved with the IMO throughout the process of developing the convention text, and this involvement continues today. Our experience provides you with the knowledge and professionalism you need to meet these challenges.

Taking a hands-on approach to these challenges demonstrates that a company has a proactive environmental proile.








dNV GL on recycling ■ DNV GL supports companies in developing strategies for meeting future recycling challenges ■ DNV GL supports companies in assessing and selecting yards ■ IHM approval and veriication, including future statutory services

■ Inventory of Hazardous Materials (IHM) – planning, on-site surveys, organising analyses of material samples, interpreting results and issuing an IHM report

© DNV GL/Magne A. Røe

cRuiSE iNduSTRy 25

26 cRuiSE iNduSTRy


From a cruise-ship perspective – i.e. ships built for trans-ocean operation (not the hollowed-out tree-trunk perspective), the development of the ocean-going passenger ship with focus on passenger comfort was driven by the transatlantic run from the UK to the US. Maritime historian Arnold Kludas’ remarkable sixvolume collection “Great Passenger Ships of the World” (published 1972–1976) contains all passenger ships above 10,000 GRT, a limit he set as “sensible” in order to ilter out the thousands of smaller vessels. The irst passenger ship above 10,000 GRT was Brunel’s 19,000 GRT Great Eastern (1858); far ahead of her time, her size remained unsurpassed

until the delivery of Cunard’s 32,000 GRT Mauretania in 1906. The Germans had by that time built the series of four “Kaiser Wilhelm der Grosse” (1897) class liners, but were at 14,350 GRT smaller than the Great Eastern. The “Maury” maintained her position as the fastest ship across the Atlantic for 22 years (24 knots average), captured only by N.D. Lloyds’ Bremen in 1928 (28 knots average).

cRuiSE iNduSTRy 27

First purpose-built cruise ships The irst vessel to be built exclusively for cruising is somewhat disputed; some say it was Hamburg America Line’s Prinzessin Victoria Luise (1900); as such built with very limited cargo capacity. Others argue it was Bergen Line’s much later Stella Polaris (1926). Unlike the famed Stella Polaris, the “Prinzessin” wandered into oblivion (she ran aground in Jamaica and was lost only ive years into her career – the captain shooting himself). Equally beautiful – to me it seems that the German ship pulls the longest straw as the irst purpose-built cruise ship.

© Corbis

Through the later years of the 20th century, liners were diverted to cruising when business was slow. This proved increasingly unfeasible, I have a sad story from the inal operative days of the Queen Mary on a massive dinosaur ship – however monumental – built for the North Atlantic, with no outdoor facilities, no amenities – with a handful of guests. With the demise of the liner, the last ones were built as hybrids (France (1962), Queen Elizabeth 2 (1969)) but the developing cruise industry and dying transatlantic service, created an increasing need for purpose-built cruise ships. Which as we know has soared to the unimaginable.

Earlier on, Black Ball Line, with a leet of sailing ships offered in 1818 the irst regular passenger service with emphasis on passenger comfort across the Atlantic from England to the US. From the early 19th century, steam engines began to appear in ships, but initially they were ineficient and offered little advantage over sailing ships. By the mid-1800s, however, wooden hull/side-wheeled passenger steamships such as Cunard’s RMS Britannia (1840) and Brunel’s other masterpiece Great Britain (1845 – preserved in Bristol) were being constructed at a larger scale. Cunard’s Sirius (1837) is considered to be the irst vessel to win the Blue Ribbon of the Atlantic.

By the early seventies several cruise ship newbuildings were emerging, purpose-built to modern designs for “under the sun” cruising. Notably Royal Viking Lines’ series of the three Royal Viking Star class ships were early out and innovative; designed for worldwide operation. The most remarkable new design was however, to my mind (and I remember it very well because I was onboard on her inaugural visit to Oslo), Royal Caribbean’s Song of Norway and her two following sisters. The brainchild of Ed Stefan, they were carefully designed speciically for the Caribbean. Ed Stefan spent all of his spare time creating the ideal Caribbean cruise ship, reasoning that ships speciically designed for Caribbean cruising would be more proitable than multi-purpose concepts: ■ Light weight construction for speed and fuel economy ■ Shallow draft for berthing at quay, no tendering ■ Maximum outdoor sun-deck space ■ Small cabins for max passenger load and to encourage using public spaces thus generating additional revenue from bars, shops and amenities ■ High safety standards, layout with ease of circulation to facilitate evacuation ■ A decorative superstructure that would make the ships instantly recognizable The growth of the cruise industry clearly demonstrates that the concept was successful.

28 cRuiSE iNduSTRy

DNV GL SERVICES TO THE CRUISE INDUSTRY Complexity, uncertainty and change are prevalent within all business functions. As a consequence, the risk proile of every enterprise constantly changes and evolves. DNV GL can help identify, understand and manage each of the component risks, as well as the overall aggregate risk, in order to maximize opportunities and avoid or mitigate losses.





DNV GL has developed rules and standards for ships for more than 150 years, and is a world leading classiication society. DNV GL has been dedicated to the cruise industry since the early days of modern cruising. Together with our clients, we have led the way though all step changes made in the industry.

DNV GL’s veriication services examine, through independent and objective appraisal, if an activity, product or service is in compliance with speciied requirements. DNV GL applies a risk based and transparent approach. We provide independent assurance throughout an asset’s entire lifecycle.

The need for developing new solutions is accelerating – whether to make the vessel more eficient, meet environmental regulations, reduce technical vulnerability or meet new guest expectations.

Business and leet managers are constantly looking for new opportunities to improve cost performance and operational quality. DNV GL supports clients in improving the eficiency and effectiveness of the operation of the vessels, addressing ship management functions and energy eficiency.

Our main rules comprise safety, reliability and environmental requirement. In addition we have class notations covering speciic operational challenges adapted to the market needs. We approve design drawings, oversee the construction phase and carry out periodical surveys during the operation of the vessel.

DNV GL offers recognized procedures for qualifying technology, and we assist in bringing new solutions eficiently, safely and credibly to the market. We also support owners and yards exploring alternatives for innovation, in addition to supporting owners with expertise solving technical challenges.

cRuiSE iNduSTRy 29





Safety performance is business critical for the cruise industry. DNV GL has developed approaches and tools to benchmark culture, identify improvement areas and realize improvements reducing the frequency of accidents and the risk exposure.

The development of new and stricter environmental regulations is accelerating. DNV GL works with clients to establish strategies, and implement actions to meet the environmental challenges in an eficient way.

Competence and capabilities of crew is a constant challenge for the maritime industry.

The IT systems are becoming more and more sophisticated. DNV GL supports the industry with identifying risk, both with systems and the interfaces to improve the system architecture and the robustness of the systems.

DNV GL also supports shipping companies implementing more robust approaches to reduce maritime accidents managing marine risk applying barrier management.

DNV GL has developed best practice approaches for competence management, and supports shipping companies improving their capabilities for both onboard and shipboard employees. In addition DNV GL supports the industry with verifying and certifying training providers, simulators and courses.

30 cRuiSE iNduSTRy

WORKING WITH DNV GL DNV GL is dedicated to the cruise industry. We believe that the best way of contributing to safe and sustainable operations is through collaboration, where ambitions and KPIs are shared. Working with DNV GL is more than getting the certiicate, giving you the ticket to trade.

The collaboration process is planned at the beginning of the year.

DNV GL delivers on the core services of classiication, but we have learned that the insight obtained and the learning’s created in the interface between the client and DNV GL, can contribute with valuable input to improvement beyond certiicates. Based on the standardized services we schedule status meeting, e.g. quarterly. At these meetings we share status, and discuss key challenges and improvement areas.

DNV GL clients are invited to participate in joint industry projects, experience exchange seminars and specialized workshops on industry speciic topics.

© DNV GL/Terje Toftenes

In addition to the standardized services DNV GL provides support with advisory projects addressing: business improvement, technical challenges and/or being competence for hire.

What is created by cooperation with dNV GL ■ Calibrated risk proile ■ Improved situational awareness ■ Insights in vulnerabilities

■ Increased capabilities ■ Access to experts for eficient problem solving ■ Dedicated contact person

cRuiSE iNduSTRy 31

GLOBAL SERVICES TO THE CRUISE INDUSTRY A global network serving your operation wherever you are sailing

Global cruise center Miami 1600 Sawgrass Corporate Parkway, Suite 110 Sunrise United States +1 954 838 0055

Global Cruise Center Miami

cruise service units Barcelona Ediicio Inbisa Mas Blau C/Garrotxa 6 - 8, 3 pl. of. 1 El Prat de Llobregat Spain +34 93 4792600

Genoa Piazza R. Rossetti 5 Italy +39 010 587492

Hamburg Brooktorkai 18 Germany +49 40 361490

Hong Kong 16th Floor Fook Lee Commercial Centre 33 Lockhart Road Wanchai China +852 2865 3332

Kobe Sannomiya Chuo Bldg, 9th loor 4-2-20 Goko-dori, Chuo-ku Japan +81 78 291 1302

Kuala Lumpur 24th Floor Menara Weld Jalan Raja Chulan Malaysia +603 2050 2888

London Palace House 3 Cathedral Street United Kingdom +44 (0)20 7357 6080

Long Beach 3800 Kilroy Airport Way Suite 410 United States +1 562 426 0500

Marseille ZAC de Saumaty Seon 8 rue Jean-Jacques Vernazza France +33 (0)4 91 13 71 66

Miami 1600 Sawgrass Corporate Parkway Suite 110 United States +1 954 838 0055

New york One International Boulevard Suite 406, Crossroads Corporate Center, Mahwah United States +1 201 512 8900

Oslo Veritasveien 1 Høvik Norway +47 67 57 99 00

piraeus 5, Aitolikou Street Greece +30 210 429 0373

pusan 7th/8th Floor, Haeundae I-Park C1 Unit, 38, Marine City 2-ro, Haeundae-Gu Republic of Korea +82 51 610 7700

Rio de Janeiro Rua Sete de Setembro 111/12 Floor Brazil +55 21 3722 7232

Shanghai House No. 9 1591 Hong Qiao Road China +86 21 3208 4518

Seattle 1501 4th Avenue, Suite 900 United States +1 206 387 4200

Singapore 16 Science Park Drive Singapore +65 6508 3750

Sydney Level 7 124 Walker Street North Sydney Australia +61 2 9922 1966

Turku Aurakatu 18 Finland +358 10 2924 200


dNV GL AS NO-1322 Høvik, Norway Tel: +47 67 57 99 00

dNV GL Driven by its purpose of safeguarding life, property and the environment, DNV GL enables organisations to advance the safety and sustainability of their business. DNV GL provides classiication and technical assurance along with software and independent expert advisory services to the maritime, oil & gas and energy industries. It also provides certiication services to customers across a wide range of industries. Combining leading technical and operational expertise, risk methodology and in-depth industry knowledge, DNV GL empowers its customers’ decisions and actions with trust and conidence. The company continuously invests in research and collaborative innovation to provide customers and society with operational and technological foresight. DNV GL, whose origins go back to 1864, operates globally in more than 100 countries with its 16,000 professionals dedicated to helping their customers make the world safer, smarter and greener.

The trademarks DNV GL and the Horizon Graphic are the property of DNV GL AS. All rights reserved. ©dNV GL 03-2014 design: Coor Media 1402-006 cover photo: Ian Roman

Global Cruise services  

Cruise industry - value creation through collaboration