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Springfield Technical Community College 05/20/13

PC/Network Technician Certification Program: CompTIA A+, Microsoft MTA: OS Essentials, CWTS Wireless Certifications ZAPL- 007 PC/Network Technician Certification Program CompTIA A+, Microsoft MTA: Windows OS Essentials, CWTS Wireless Certifications) Fee: $3,175 - Includes training, comprehensive reference library, tool kit, practice exams. Fee: $3,635 - Includes training, library, practice exams, tool kit, practice exams, and one set of exam vouchers IT Open House Learn about all of our IT Certification Programs Call for Schedule

Program Description The PC/Network Technician Program at STCC involves 164 hours of hands-on instruction to prepare for the CompTIA A+ Service Technician, Certified Wireless Technology Specialist (CWTS), and Microsoft Technology Associate (MTA): Windows Operating Systems Essentials Certifications. The course material goes well beyond the scope of the certification exams and focuses on preparing the student to be successful as a PC/Network technician. The program covers all the material necessary to pass the CompTIA A+, CWTS and the Microsoft MTA certification exams. Each student receives an extensive reference library and a PC tool kit to keep. The classes are held on weeknights and Saturdays. An updated schedule of specific dates, classrooms and labs is maintained on STCC Workforce Development website.. The program is taught by professional instructors with thousands of hours of teaching experience who are CompTIA, Cisco, IBM, CWNP, CIW, and Microsoft Certified. STCC has been offering A+ training since 1997 and has an 9095% pass rate for students taking the A+ exams. This is an intensive hands-on program designed to prepare candidates to take the CompTIA A+ Required Exams: CompTIA A+ Essentials, CompTIA A+ Practical Application and the Microsoft MTA: Windows 7 OS Essentials Certification Exam, and the Certified Wireless Technology Specialist Exam.

Prerequisites • • •

None Students need to have the desire to learn the material and continue learning after the course is completed Basic Keyboarding and Mouse Skills are a plus

Get College Credit for IT Certifications Credit for CISCO, CompTIA, and Microsoft Certification

School of Continuing Education – Workforce Development PC/Network Technician Certification Program (413) 755-4225

Springfield Technical Community College 05/20/13

Certification Exams CompTIA A+ Certification (Two Exams) • •

CompTIA A+ Essentials, exam code 220-801 and CompTIA A+ Practical Application, exam code 220-802

Microsoft MTA: Windows OS Essentials Certification (One Exam) •

Exam 98-349: Microsoft MTA: Windows OS Essentials Certification Exam

CWNP Certified Wireless Technology Specialist (CWTS) • •

Exam PW0-071 CWTS Certification Exam

Course Module Descriptions Modules denoted by an * are available as stand alone programs. CompTIA A+ Kickoff (2.5 hours) Students receive their extensive reference library, toolkit, and other materials. The instructor will go over the logistics of the course including the inclement weather policy and assign reading assignments to prepare for the first class. Special programs available only to CompTIA A+ students will be explained. Also a brief lecture on some major concepts which will help students understand some of the topics which will be addressed early in the program.

Computer Hardware and Operating Systems Fundamentals (20 hours) This introductory module covers the fundamentals of PC hardware, and operating systems. The following topics are covered: PC hardware, booting the computer, hard disk management, drives, subdirectories (folders), structures, file management, batch files, executing programs, memory management (16-bit and 32-bit Operating Systems). We utilize all the major PC Operating Systems from DOS to Windows XP to explore these topics to prepare you for the rest of the course and your career in the field.

Basic Computer Maintenance (24 hours) This seminar is designed to introduce the students to basic computer hardware components and the proper handling of equipment while installing, upgrading, diagnosing, and repairing both PC hardware and software configurations. Students will use a selection of tools to complete instructor-guided labs to learn the proper techniques. Some of the topics covered include: CPUs, I/O bus architectures, memory, interfaces, ports, hardware and software interrupts, common troubleshooting procedures, and Field Replaceable Units (FRUs). Student’s will learn how disassemble and reassemble PC Hardware, as well as install new components such as Hard Drives, RAM, Sound Cards, and assorted other components. Students will learn to utilize the Internet to gather the latest information and Device Drivers.

School of Continuing Education – Workforce Development PC/Network Technician Certification Program (413) 755-4225

Springfield Technical Community College 05/20/13

Advanced Hardware and Troubleshooting (20 hours) Extensive hands-on, instructor-led labs utilizing some of the latest technology will be presented to demonstrate and teach the proper techniques in computer maintenance and advanced troubleshooting. This course will expand on the areas covered in the Basic Computer module. Participants will explore common PC hardware components (communication ports, peripheral interfaces and modems) in depth and the techniques used to troubleshoot PC systems. Students will use both software and hardware diagnostic tools such as multimeters to troubleshoot a variety of problems, as well as explore the benefits of Preventive Maintenance.

Microsoft MTA: Windows Operating Systems Essentials (32 hours) * Prepare for the Microsoft Technology Associate (MTA): Windows OS Essentials Certification by learning everything you need to know to pass the exam! This course will help you assess your skills and maximize your performance on the 98-349 exam in the following areas: Installation, deployment, and upgrading to Windows 7. Also covered is the configuration of preinstallation and post-installation system settings, network connectivity, Windows security features, applications included with Windows 7, and mobile computing. The module includes online practice exams, designed to enhance studying for exam 98349. Please Click through for more detailed information on this module

A+ Operating System Certification Prep (4 hours) This module is designed to cover those CompTIA Certification Operating System topics which were not covered in the MTA: Windows 7 OS Essentials course material, such as 9X, 2000, XP, Vista and their utilization in today’s work environment.

Introduction to Local Area Networks (8 hours)* Students will explore networking fundamentals; demystify how network transmissions travel from one PC to another over a network, or from one network to another network. We will explore how Hubs, Switches, and Routers work in relationship to the OSI model. In exploring this technology and the OSI model we will gain a basic understanding of Collision Domains, Broadcast Domains, VLANS, and Firewalls. The course will concentrate on current industry technology such as Ethernet Wireless Networks and Telephony. Students will also install a wireless network in the computer lab and then learn how to secure it using encryption.

TCP/IP Networking Essentials (8 hours)* This module will explore the TCP/IP protocol suite through an understanding of how the OSI model works. We will explore the interaction of network communications as it relates to the different layers of the model. In covering the TCP/IP suite we will discuss client IP configurations including: IP Addresses, Subnet Masks, Default Gateways, DNS servers and how DHCP is used to dynamically supply these settings. Students will also learn how DNS works in resolving Domain names to IP addresses, and how Website URL’s and IP addresses are linked in the global DNS directory system. Student’s will also learn how to dissect an IP address and subnet mask to quickly determine the host device's Network address, Broadcast address, and the valid range of addresses in it’s network. With this knowledge, we will explore how to troubleshoot IP networks configured into organizational VLANs.

Virtual Environments & Virus Spyware Protection (4 hours)* This workshop gives users an overview of Virtual Environments in modern networks and desktop systems. Students will configure and install virtual environments. This module will also explore Virus and spyware security risks to their PCs and networks, and explores the available countermeasures.

School of Continuing Education – Workforce Development PC/Network Technician Certification Program (413) 755-4225

Springfield Technical Community College 05/20/13

Introduction to LINUX (4 hours)* This module will introduce the student to the world of UNIX/Linux which is gaining in popularity in the area on E-Commerce and web hosting. Students will learn to install and navigate through Linux to become familiar with its look and feel. CompTIA does not presently test on any UNIX/Linux objectives, but it is important that students who complete our program have at least a minimal exposure to this OS environment.

Essentials for CWTS Certification (24 hours) * The CWTS™ (Certified Wireless Technology Specialist) Certification is the latest certification from the CWNP Program. CWTS is an entry-level enterprise WLAN certification, and is the first high-stakes certification geared specifically towards both WLAN sales and support staff for the Enterprise WLAN industry. The CWTS Certification verifies sales and support staffs are specialists in WLAN technology and have all the fundamental knowledge, tools and terminology necessary to be successful in the exciting and rapidly growing Enterprise WLAN industry. CWTS was created in response to a strong market demand for professionals who are required to be proficient in a variety of basic wireless technologies. The vast numbers of system and network administrators whose responsibilities now include some work with wireless as well as wired networks require basic familiarity with terms, concepts, tools, and technologies. Topics in this module include: Wi-Fi Technology, IEEE & WiFI Standards, Hardware and Software, Radio Frequency (RF) Fundamentals, Site Surveying and Installation, Application, Support, and Troubleshooting.

CompTIA A+, Microsoft MTA, CWTS Certification Exam Review (12 hours) These sessions are designed to prepare the student for the CompTIA A+, CWTS, and Windows MTA certification exams. The seminars include a review of the material covered in the previous sessions with a focus on the areas emphasized on the tests. These instructor-led seminars will include ample lab time to allow each participant to focus on areas in which he/she needs help, coverage of test-taking tips and strategies, and computer-based practice tests similar to the actual certification examinations.

CompTIA A+, CWTS, and MTA Certification Exams Each student in the program will be registered to take two CompTIA A+ Certification exams, one CWTS exam, and one Microsoft MTA certification exam. The price of one complete set of three (3) exam vouchers is included in the program fee. If the student passes the two CompTIA A+ exams they will be A+ Certified, and if the student passes the MTA exam they will be Microsoft certified. If the student fails to pass any certification exam, he/she would be responsible for paying the fee(s) to retest. •

Through our status as a CompTIA member, we are able to make discounted vouchers available to our students for retesting.

School of Continuing Education – Workforce Development PC/Network Technician Certification Program (413) 755-4225

Springfield Technical Community College 05/20/13

Instructors James Beane Program Developer and Lead Instructor Director of Program Development and Professional Services Workforce Development Springfield Technical Community College Phone: (413) 755-4506 Email: Industry Certifications Cisco Certified CCENT, CCNA, CCDA CompTIA Certified A+, Network+, i-Net+, e-Biz+, Server+ Microsoft Certified MCDST, MCP, MCTS Certified Internet Webmaster (CIW) Professional/Instructor IBM Certified Professional iSeries 400 Certified Wireless Technology Specialist (CWTS) Greg Hatten (Hardware Instructor) Industry Certifications CompTIA A+, Network+, HP

Registration and Fee Information If you have any questions about the course content please feel free to contact Jim Beane @ (413) 755-4506 or email If you have any questions about costs, registration, please contact Debbie in the STCC Workforce Development office at (413) 755-4502. • • • • •

Space is quite limited in this program and enrollments will be accepted based on the date of application. This is an all-inclusive fee and includes all required textbooks, practice exams, and tool kit. The test vouchers for the four required exams for certification; two CompTIA exams, one Microsoft MTA Windows 7 OS Essentials exam, and the CWTS Wireless may be purchased with the class or at the completion of the class. The fee for this 168+ hour program is $3,175 or $3,635 with exam vouchers Early application is strongly recommended since this course usually fills up early. Financing Your Training Needs Loan Programs for Your Education

Refund Schedule: 100% of program fee, less a $50 administrative charge, for withdrawal completed at least one week prior to Kick-off Class Date. No refund is available after that date.

Springfield Technical Community College Workforce Development Center School of Continuing Education – Workforce Development PC/Network Technician Certification Program (413) 755-4225

Springfield Technical Community College 05/20/13

PC/Network Technician Certification Program CompTIA A+, Microsoft MTA - OS Essentials, CWTS Wireless Certifications

Tentative Schedule - Fall 2013 All Classes meet Mondays & Wednesdays (unless noted)




Total hours

Free Information Session (Pick One)

June 25th st August 21 rd September 3

5:00 p.m. – 6:00 p.m. (2/303) 2:00 – 3:00pm 5:00 p.m. – 6:00 p.m. (2/303)


A+/Network Tech Program Kick-off Session

September 25th

5:00 - 7:00 p.m. (2/303)


Introduction to Operating Systems and Hardware

September 28, Saturday and September 30, & October 2, 7, 9

8:00-12:00pm (2/411) 5:00 - 9:00 p.m.


MTA: Windows 7 OS Essentials Certification

October 12 & 19, Saturdays and October 16, 21, 23, 28, 30, November 4

8:00-12:00pm (2/303) 5:00 - 9:00 p.m. (2/303)


A+ OS Technologies Prep

November 6

5:00 - 9:00 p.m. (2/303)


Introduction to Networks:

November 16, Saturday

8:00-5:00pm (2/303)


Advanced Hardware w/Labs

December 2, 4, 9, 11, December 7, Saturday

5:00 - 9:00 p.m. (2/411) 8:00-12:00pm (2/411)


Hardware Exam Review

December 12, Thursday

5:00 – 9:00pm (2/411)


TCP/IP Essentials

December 14, Saturday

8:00-5:00pm (2/303)


OS & Network Reviews

December 16, 18

5:00 - 9:00 p.m. (2/303)


Introduction to Linux

January 6

5:00 - 9:00 p.m. (2/311)


Virtual Environments & Ant-Virus & Spyware

January 8

5:00 - 9:00 p.m. (2/311)


CWTS Wireless Certification

January 13, 15, 22, 27, 29 January 25, Saturday

5:00 - 9:00 p.m. (2/303) 8:00-12:00pm (2/303)


Certification Exams

You will need to pass • Two exams for CompTIA A+ Certification • One exam for Microsoft MTA: Windows 7 Certification. • One exam for CWTS Wireless Certification

5:00 - 7:00 p.m. (2/211)


Testing options will be discussed in class Wrap-up Session

February 10th

School of Continuing Education – Workforce Development PC/Network Technician Certification Program (413) 755-4225