Total Finance
The Future of ATMs A
ccording to new research by deposit ATMs, rather than less functional Over two thirds of deposit terminals are RBR, the number of automated stand-alone terminals, with 52% of expected to recycle notes by 2024 and the deposit terminals (ADTs) installed the world’s ATMs expected to accept technology is now taking off in markets worldwide grew by 4% to reach a record automated deposits by 2024. where it had previously been overlooked, 1.4 million in 2018. In a busy world where The USA will see the largest increase in such as in the Americas. Even where the time is of the essence, both business and deployment, with 40,000 additional ADTs functionality is not immediately utilized, retail customers no longer expect to have installed over the next five years. Rising banks are purchasing these machines to to queue for the teller to make everyday customer demand and financial inclusion allow them the flexibility of switching deposits. Banks report that deposit initiatives will also drive new installations on the recycling function at a later date ATMs are an efficient tool when the business case is for keeping their customers established. 1. Over half of ATMs to offer automated satisfied, while also enabling Sam Blackwell, who led deposit by 2024 them to migrate transactions RBR’s Deposit Automation from the teller and achieve and Recycling 2019 research, cost savings. commented: “Although the 2. Banks around the world continue to upgrade RBR’s research reveals technology has been available their self-service estates to meet increasing that automated deposit for decades, the number transactions have been of deposit ATMs installed customer demand for efficient, real-time growing rapidly over recent worldwide continues to deposit transactions years. Excluding China, where demonstrate healthy growth. a meteoric surge in mobile Banks are now expected 3. Automated deposit terminals are becoming payments has stifled cash to pivot further towards usage, automated deposits recycling as the ratio of indispensable at bank branches globally grew by 10% in the other withdrawals to deposits core markets covered in the narrows and CIT costs grow, report, contrasting with a fall in cash in Brazil and India, which will both see an presenting increased opportunities for withdrawals in many of the same markets. extra 34,000 ADTs by 2024. cost savings”. Customers increasingly appreciate the benefits offered by automated deposit Focus shifts further towards cash Credits: These figures and insights are based on recycling such as reduced queuing, instant account RBR’s study, Deposit Automation and Recycling crediting and out-of-hours availability. Cash-recycling technology, previously 2019. For more information about this report or to perceived by many banks to be too discuss the findings in more detail please email Sam Strong potential in both emerging expensive or complex to implement, is Blackwell (samuel.blackwell@rbrlondon.com) or call proving to be an increasingly viable option and developed markets +44 20 8831 7315. RBR is a strategic research and The vast majority of markets covered in for banks across the world. Recycling consulting firm with three decades of experience in the study continue to show potential, ATMs have been shown to reduce CIT banking and retail automation, cards and payments. with the number of terminals worldwide costs and many banks now rank recycling It assists its clients by providing independent forecast to increase by 14% by 2024 to over as a basic functional requirement when advice and intelligence through published reports, selecting new deposit terminals. 1.6 million. Growth will be generated by consulting, newsletters and events.
March / April 2020
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