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Reframe and Inspire with Passion


Reframe and Inspire with Passion

Outline of the Presentation !Why people leave Toastmasters !Adult Learning Principals and TMI ! Experiential Learning Cycle !Evaluation !Giving and Receiving Feedback !Johari Window !Self-Awareness !Emotional Intelligence !Choice Theory !My scripts for selling TMs 6


Reframe and Inspire with Passion

The!Reasons!Members!Leave!Toastmasters 1% die

3% move away 9% move on to other products because of a recommendation

68% go elsewhere because the people peop e they t ey deal dea with are indifferent to their needs

9% find a cheaper product elsewhere 10% are chronically dissatisfied

290 Moments!of!Truth 2


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Reasons for Joining Toastmasters First: 23%

I wasn’t as confident as I wished to be

Second: I wanted to further develop 22% the skills I already had Third: 21%

I had a fear of Public Speaking

Fourth: I wanted to meet/socialise 18% with new people Fifth: 16%

I needed to make Presentations at work 6


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Pedagogy and Andragogy !Pedagogy

The art and science of teaching children From the Greek Paido (children) and agogus (educating). !

Andragogy

The art and science of teaching man From the Greek Andros (man) and agogus (educating). 5


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Child Learners and Pedagogy !The teacher sets the learning objectives !Accept the information presented at face value !Have little experience to draw on !Are often not motivated and not ready to learn !Hope that what they are learning will be useful !Little d discussion, u o , communication o u a o one-way o ay 5


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Adult Learners and Andragogy ! Bring knowledge, skills, attitudes ! Bring experience of life i.e. wisdom ! Like Lik to t solve l problems bl ! Like to apply their learning to real situations ! Like to have choices and self-direct

5


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Adult Learners and Andragogy !Like to share in setting their learning objectives !Have a variety of learning styles/preferences !Do best in an environment where they feel safe, accepted, and respected !Are motivated and want and need feedback !Need their abilities and achievements honored

5


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Adult Learners Summary: Adults are Self Directed Learners What does this mean? It is the process where individuals take the initiative in diagnosing their needs,, designing g g learning g experiences, locating resources, and evaluating learning. -Knowles, 1975 5


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Toastmasters use Adult Learning? Responses about their experiences as Club Members The Club provides a warm support atmosphere Learning is ongoing and builds on previous activities It is a place where I can experiment and make mistakes I am seen as individual and can go at my own pace I like the diversity of the members and their backgrounds Immediate feedback lets me know how I am doing Learning is fun at the meetings Meetings are structured so that I am always involved The purpose of each learning activity is clearly explained I feel challenged by the various meeting roles TMs continues to meet the needs I had for joining it

%

%

%

True

Unsure

Not True

99 98 97 95 98 95 92 70 76 85 88

1 2 1 4 1 5 8 16 16 5 8

0 0 2 1 1 0 0 14 8 10 4 6


Reframe and Inspire with Passion

6 words to sum up your view of TMs *interesting *challenging g g

31

*stimulating

49

practical

26

65

rushed

1

useful

22

exciting

10

focussed

14

vague

0

*fun

41

clear

2

innovative

1

revealing

11

*entertaining

39

complicated

0

fascinating

4

nothing new

0

irrelevant

0

confusing f i

0

valuable l bl

28

th thought-provoking ht ki

28

difficult

3

life-changing

24

boring

0

*enjoyable j bl

47

easy

1

realistic

9

waste of time

0

comprehensive

5

exhausting

0 6


Reframe and Inspire with Passion Membership benefits from Joining Toastmasters Does TMI deliver what it promises?

I have improved as a speaker I am a better listener I am a clearer thinker I have improved interpersonal skills I have developed my potential I am more confident I am a better leader Use my leadership skills outside TMs I am more tolerant of diversity in others I better understand others I make a difference in society Apply my new skills outside the club

Strongly Agree

Agree

Unsure

Disagree

Strongly disagree

70 42 32 36 38 44 39 41 33 34 24 37

13 33 31 37 33 36 29 24 32 31 31 31

0 7 20 9 12 3 14 12 14 16 22 7

0 1 0 1 0 0 1 6 4 2 6 8

0 0 0 0 0 0 0 0 0 0 0 0

6


Reframe and Inspire with Passion

Toastmasters uses Andragogy !The!Club!is!a!mixture!of!rich!experiences !Avail of lots of choices and self"direct !Avail!of!lots!of!choices!and!self direct!their!learning their learning !They!get!immediate!constructive!feedback !Th i hi !Their!achievements!are!recognised t i d and!honoured dh d !They!have!a!reason!for!joining!and!are!motivated !They!feel!accepted!and!valued!for!their!contributions !Learn!by!doing!and!apply!what!they!learn!in!life y g pp y y 5


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Learning Styles !Adults!have!a!variety!of!Learning!Styles !Most!people!are!predominantly!one!type!of!!!! learner,!but!can!adapt!to!another!style !Learners!tend!to!look!for!their!preferred!!! style!in!learning!situations !Here!are!some!of!the!main!learning! styles‌ 5


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Learning Styles !Auditory!Learners !Visual!Learners !Kinaesthetic!Learners !Reading/Writing!Learners However ultimately adults learn best by doing However,!ultimately!adults!learn!best!by!doing. 5


Reframe and Inspire with Passion

Kolb Learning Cycle Experience

Apply

Analyse

How do I put this to work? What do I need to do differently?

What happened? Wh t W What Worked? k d? Wh Why? ? What didn’t? Why?

Generalise

How does this relate? What else works this way? What else could work this way?


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Experiential Learning C Cycle l

Complete a Speech P oject Project Plan the next Speech Project incorporating what you learned

Self Evaluate and receive feedback Draw conclusions for future Speech Projects


Reframe and Inspire with Passion

Experiential Learning Cycle


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Teaching Adults More methods used leads to more retention !Reading

10%

!Hearing

20%

!S i !Seeing

30%

!Seeing & Hearing

50%

!Talking & Writing

70%

!+ Doing

90% 5


Reframe and Inspire with Passion

Toastmasters uses Andragogy !The!Club!is!a!mixture!of!rich!experiences !Avail of lots of choices and self"direct !Avail!of!lots!of!choices!and!self direct!their!learning their learning !They!get!immediate!constructive!feedback !Th i hi !Their!achievements!are!recognised t i d and!honoured dh d !They!have!a!reason!for!joining!and!are!motivated !They!feel!accepted!and!valued!for!their!contributions !Learn!by!doing!and!apply!what!they!learn!in!life y g pp y y 5


Reframe and Inspire with Passion

Evaluation is the Key Evaluation

SelfAwareness

Emotional Intelligence

5


Reframe and Inspire with Passion Dramatic i Improvement in i Giving i i Feedback db k 1 =!excellent:!!! = excellent: a!personal!strength!of!mine. 2 =!very!good:!!! little!room!for!improvement!by!me.

Shows the Increase in self evaluated grades between the present time and the outset of Training for GIVING FEEDBACK

4 =!satisfactory:!! but!I!know!I!can!improve!much!more 5 =!not!satisfactory:!!! not satisfactory: I!need!to!make!a!special!effort!to!improve. 6!=!inadequate:!!! serious!weakness!I!must!urgently!address.

83%!now!good!or!better!compared!to!! 20%!at!time!of!joining At P At!Present t At!the!Outset

% of R Responden nts

3!=!good:!!! 3 good: but!room!for!further!improvement!by!me.

45 40 35 30 25 20 15 10 5 0 1

2

3

4

5

Self-Evaluated Grades 6

6


Reframe and Inspire with Passion Dramatic Improvement in Receiving Feedback 1 =!excellent:!!! = excellent: a!personal!strength!of!mine. 2 =!very!good:!!! little!room!for!improvement!by!me.

Sh Shows the th Increase I in i self lf evaluated l t d grades d between b t the th present time and the outset of Training for RECEIVING FEEDBACK 60

3!=!good:!!! 3 good: but!room!for!further!improvement!by!me.

50

4 =!satisfactory:!! but!I!know!I!can!improve!much!more

6!=!inadequate:!!! serious!weakness!I!must!urgently!address.

95%!now!good!or!better!compared! to!45%!at!time!of!joining At!Present

%o of Respondents

5 =!not!satisfactory:!!! not satisfactory: I!need!to!make!a!special!effort!to!improve.

40 30 20 10 0 1

2

3

4

5

6

Self-Evaluated Grades

At!the!Outset 6


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Self Awareness

Life Satisfaction

Job Performance

The Whole Person Self Awareness


Reframe and Inspire with Passion

JOHARI WINDOW

Everything about you

The Johari Window: Everything About You

Known to self

Not Known to self

The Johari Window: Known to Self; Not Known to Self

Known to others

Not known to others

The Johari Window: Known to Others; Not Known to Others


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JOHARI WINDOW Known to Self

Known to Oth Others

Not known to Others

Not known to Self

OPEN

BLIND

HIDDEN

UNKNOWN


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F db k and Feedback d th the Bli Blind d Spot S t

OPEN

HIDDEN

BLIND

UNKNOWN


Reframe and Inspire with Passion

S lf di l Self-disclosure and d the th Open O Space S

OPEN

BLIND

Selfdisclosure HIDDEN

UNKNOWN


Reframe and Inspire with Passion Comparison of JoHari Windows for a Member

Has just joined the Club

Several months later

5


Reframe and Inspire with Passion

Toastmasters develops your EI (EQ) Toastmasters!develops!Emotional!Intelligence

Personal Competence

Social C Competence t

SelfSelfAwareness Constructive Evaluations

SelfSelfManagement Serving S i as a Club Officer

Social Awareness

Relationship Management

How to H t Listen Li t Effectively

Working W ki ttoward d CL & AL Awards


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Toastmasters develops your EI (EQ) Self" Self" Awareness •Emotional!Self"Awareness •Accurate!Self"Assessment A S lf A •Self"Confidence

Social Awareness •Empathy •Organizational!Awareness •Service!Orientation

Self" Self" Management •Self"Control •Trustworthiness •Conscientiousness •Adaptability •Achievement!Orientation •Initiative

Relationship Management •Developing!Others D l i Oth •Leadership •Influence •Communication • Conflict!Management C fli t M t •Teamwork!&!Collaboration


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EQ iis th the only l one that th t can change h

The Whole Person


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William Glasser

5


Reframe and Inspire with Passion

William Glasser’s Choice Theory JOHARI WINDOW

! Born in Cleveland, Ohio in 1925. ! Chemical Ch i l Engineer E i att age 19 19. ! Clinical Psychologist at age 23. ! Medical Doctor at age 28. ! Psychiatrist at age 32. ! Dr. Glasser founded The Institute for Reality l Therapy h in 1967 96


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Choice (Control) Theory • This!theory!of!motivation!proposed!by!William! Gl Glasser states!that!behavior!is!never!caused!by! t t th t b h i i db a!response!to!an!outside!stimulus!(situation!or! person). • The The!control!theory!states!that!behavior!is!a! control theory states that behavior is a constant!attempt!to!satisfy!one!or!more!of!our! five!basic!needs. 5


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Relevance for Toastmasters !I believe that Choice Theory y explains p why people join, stay and/or leave Toastmasters and that we should keep this in mind when planning activities at all levels within the organisation.

5


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Choice (Control) Theory

! These basic needs are thought to be innate (we are born with them). ! We choose all that we do and we are responsible for the choices we make. ! The needs drive our choices and influence how we behave in those choices. 5


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All Behaviour has a Purpose “It!is!our!best!attempt,!at!the!time,! given!our!current!knowledge!and!skills, to!meet!one!or!more!of!our! basic!human!needs�. Dr.! William!Glasser

5


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Glasser’s 5 Basic Needs ! Survival ! Fun ! Power ! Freedom ! Belonging 5


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Survival Need • Physiological!Need • The!need!for!food,!shelter,!safety • Safe!from!danger Safe from danger Is!Toastmasters!a!safe!environment!from! bodily!harm,!mental!or!physical!intimidation,! abuse…..? 5


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Fun Need • • • • •

The need for enjoyment To play To laugh Naturally motivating No one has to bribe you to do these things

Is Toastmasters Fun…?

“Learn by Doing” g 5


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Power Need !Empowerment!– gain!and!keep!respect !The need to achieve !The!need!to!achieve !To!be!recognized!for!achievement/skills !To have a sense of self worth !To!have!a!sense!of!self"worth !To!contribute Are!you!“valued”!in!Toastmasters!….? Nobody “fails” Nobody! fails !in!Toastmasters. in Toastmasters 5


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Freedom Need !The!need!for!independence !For!autonomy !For!control!over!one’s!own!life !For!choice

Are you given “Freedom” Are!you!given! Freedom !in!Toastmasters….? in Toastmasters ? 5


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Belonging Need !The!need!for!camaraderie! !For!relationships !Social!connection !Part!of!a!group

Do you “Belong” Do!you!! Belong !in!Toastmasters!….? in Toastmasters ? 5


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Conclusion from Choice Theory ! People join Toastmasters to satisfy their innate Psychological needs ! They stay as long as these needs are being met ! They leave if these needs are no longer being satisfied or they yp perceive that the Club is indifferent to their needs (remember the 1st slide)

5


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Club Membership Cycle Well

New Nmembers e w E n e rg y Nbring e w L e anew d e rs energy

G r eat C lu b organised M Club eet in g s Meetings

Members E n e r g i ze d needs M e m b ebeing rs h i p satisfied

Satisfied

Guests return G uand e s t s join Jo in the Club

M e m b e rs h i p members B ri n g s bring G u e s ts

Guests

Guests see G u e s ts A re Toastmasters I m needs p re s s e d as satisfying 6


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Implications for TMI • We need to constantly work as a District/Division/Area/Club to ensure that member member’s s basic psychological needs continue to be met if we hope to retain them for longer than at present.

5


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Balanced Meetings We need to plan Club Meetings that are balanced i.e. have elements of all four basic psychological needs incorporated, and in that way the meeting will be need need-satisfying satisfying and all attending will grow and develop.

5


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How do you explain Toastmasters On the next slides are some ideas that you can have in your mind to use when asked by someone to explain what is Toastmasters about and how they will benefit if they decide to join a Toastmaster Club.

5


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Vision of TMI “Toastmasters!International!helps!its!members!! f p to!achieve!their!full!potential!and!make!their! dreams!a!reality” “It!does!this!by!helping!them!improve!their! communication!and!leadership!!skills!and!giving! them!the!courage!to!change!their!lives.”

6


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Club Mission “The!Club!!provides!a!mutually!supportive!and! positive learning environment where adult learning positive!learning!environment!where!adult!learning! methods!are!adopted” “Members!develop!and!practice!communication!and! leadership skills which boosts their self"confidence leadership!skills,!which!boosts!their!self confidence! and!facilitates!their!personal!growth”

6


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Evaluation is the Key “Evaluation,!which!involves!members!giving!and! receiving constructive feedback to fellow receiving!constructive!feedback!to!fellow! members,!is!a!key!feature!of!the!Toastmasters! Educational!Programme.! g Over!a!period!of!time!this!develops!a!sense!of! self awareness in the members which in turn is self"awareness!in!the!members!which!in!turn!is! known!to!be!the!single!most!important!human! trait!that!leads!to!greater!satisfaction!with!life! g f f and!satisfaction!on!the!job.!� 6


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Sizing up the whole person “Self"awareness!is!a!key!component!of!Emotional! Intelligence (EQ) Intelligence!(EQ).! Research!shows!that!development!of!high!EQ!is! by far the most determining factor in on the job by!far!the!most!determining!factor!in!on!the!job! performance EQ has more effect on job performance than EQ!has!more!effect!on!job!performance!than! either!IQ!or!Personality!and!of!the!three!EQ!is!the! only!one!that!can!be!improved!throughout!life.� 6


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Choice Theory and TMs If!we!examine!William!Glasser’s!Choice!Theory!we! can!see!why!the!Toastmasters!Programme!is!so! h h T P i successful. Glasser!says!that!we!are!all!driven!by!4!innate! psychological needs These needs are Fun psychological!needs.!These!needs!are!Fun,! Freedom,!Power!and!Belonging.!

6


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Choice Theory and TMs “Any!activity!that!satisfies!all!4!of!these!needs!has! a!powerful!positive!effect!on!the!behaviour!of! individuals.!! II!believe!that!well!organised!Toastmaster!meetings! believe that well organised Toastmaster meetings will!have!the!necessary!mix!of!!activities!to!meet!all! of these needs and this will help attract new of!these!needs!and!this!will!!help!attract!new! members!to!our!clubs!and!retain!existing!members! for!longer!periods!of!time.� 6


Reframe and Inspire with Passion

Harry Knox DTM director@wtc.ie

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