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Saturday January 25 2014 8am-5pm University Center U of M Missoula Montana Presenting Sponsors:

Karen Stewart Sponsorship Co-Chair UM Conf & Event Planning Office (907) 209-1464 Kimberly Kinsinger Sponsorship Co-Chair K Design Marketing, Inc. (406) 273-6193 Priscilla Jerrell Sponsorship Co-Chair Pierce Flooring & Design Center (406) 543-8224 Micki Frederikson Symposium Co-Chair Campbell & Associates, PC (406) 728-9288

Symposium committee

Miranda Ming Exhibitor Co-Chair Galusha, Higgins & Galusha (406) 728-1800

Christine Johnson Symposium Co-Chair Clover Creative (406) 239-8151

Kathy Headlee Treasurer Missoula Federal Credit Union (406) 523-3342

Jeanne Ann Wilson Hospitality Co-Chair MCT, Inc. (406) 728-1911

Nancy Serba Exhibitor Co-Chair doTerra Essential Oils (406) 549-0259

DeDe Adams Advisor Montana Basket Bistro (406) 381-3489

Dawn Lochridge Secretary Business Quest (406) 396-0970

Shawn Gray Presenter Co-Chair Youth Homes, Inc. (406) 549-4002

Amber Hernandez Marketing Co-Chair Stamp of Approval Designs (406) 396-0409

Anne Jablonski Advisor Portico Real Estate (406) 327-8787

Bridget McMillion Hospitality Co-Chair Mary Kay Cosmetics (406) 549-2846

Joanne McCormack Presenter Co-Chair Joanne McCormack Law Firm, PLLC (406) 728-4444

Julie Richter Marketing Co-Chair AAA Montana (406) 829-5503

Women’s Symposium Registration Information Saturday, January 25, 2014


8am - 5pm


University Center, U of M

$45 MBN Members | $50 Non-MBN Members (lunch included)

register online at for more information contact


2014 MBN Women’s Symposium


Table of Contents

from the Chairs

Welcome to the 9th Annual Missoula Businesswomen’s Network Women’s Symposium, Learning from Others ~ Learning g from Within. The Symposium will take place on January 25, 2014 at the University Center on the campus of the University of Montana in Missoula. The Symposium will be a day full of empowerment, education, entertainment, and excitement. The Women’s Symposium averages more than 350 attendees each year, and it attracts business owners and employees from across Montana and several attendees from out of state. MBN Women’s Symposium is a not-for-profit, one-day women’s conference in Missoula. The goal of the annual Women’s Symposium is to educate, network, and promote local business, as well as provide attendees with personal and professional growth opportunities. The Symposium is completely supported by local sponsorships, so please patronize the sponsors that allow MBN to put on such a successful event. New this year is a morning keynote, and this year’s speaker will be, Elke Govertsen, creator of Mamalode Magazine. Attendees will be able to grab a cup of coffee or tea, a morning snack, and listen to a wonderful presentation about the ups and downs a local business owner has gone through both personally and professionally, all the while learning about herself and those around her. The 2014 MBN Women’s Symposium Keynote Speaker is Fawn Germer, a fourtime Pulitzer-nominated journalist and bestselling author of seven books, including Hard Won Wisdom (an Oprah pick!). Fawn has also interviewed famous female leaders like Hillary Clinton, Susan Sarandon, Jane Goodall, and Meg Whitman. For more information about Fawn, please read her biography in this magazine. In addition to the keynote luncheon, each attendee has the opportunity to select four breakout sessions with presenters from across Montana. At each session, two in the morning and two in the afternoon, attendees select from three speakers presenting topics from personal to professional growth (more information on topics and speakers are found in this publication). MBN Women’s Symposium allows attendees to network with other attendees and the Symposium’s nearly 50 vendors. Area businesses will be on hand to explain their products and services and give you a chance to register to win door prizes. We would like to thank our sponsors for all of their support. Please take the time to look at the sponsors of this event who help make it affordable; we hope you will keep them in mind when it comes time to support local businesses. We would like to thank exhibitors for their attendance and support of the Symposium. Finally, we would like to thank the presenters and countless volunteers who all donate their time to make MBN Women’s Symposium such a successful event. We couldn’t do it without the support of all of these fabulous people and companies. We look forward to seeing you on Saturday, January 25th at the University Center for the 9th Annual MBN Women’s Symposium, Learning from Others ~ Learning from Within.

Symposium Committee




Synergy Board


MBN Mission & Vision


Benefits of Membership


MBN Events


Keynote Speakers


Symposium Schedule


Session One Presenters


Session Two Presenters


Session Three Presenters


Session Four Presenters


Save the Feet


Six Weeks to Success on LinkedIn


What Type of Business Structure Should You Have?


Stay in Shape Without the Gym


I Don’t Need An Estate Plan, Do I?


MBN Membership Form


Talking to Your Kids About School






Symposium Sponsors


2014 MBN Women’s Symposium Co-Chairs, Micki Frederikson & Christine Johnson

Missoula Businesswomen’s Network




Empowerment First Wednesdays Time: 12-1pm Location: Finn & Porter (Private Dining Room) For More Information Contact: Jamie McGarvey • A Partnership for Success 543-7116 • Kathleen Jenkinson • Abundant Living Retreats 880-8663 •

Business Skills Second Tuesdays Time: 11:45-1pm Location: Jakers For More Information Contact: Tracy Worley • Selkirk Coaching & Training Group 273-1631 • Jessica Curtis • DiabeticJes 830-0318 •



Micki Frederikson President Campbell & Associates, PC (406) 728-9288

Amber Hernandez Membership Co-Chair SOA Designs, Alpine Foot & Ankle Clinic (406) 396-0409

Dawn Lochridge President Elect Business Quest (406) 396-0970

Trish Anderson Event Director Details Defined (406) 239-6164

DeDe Adams Past President Montana Basket Bistro (406) 381-3489

Beverly Aguirre Website Director Bev The Geek (406) 239-4223

Miranda Ming Director of Finance Galusha, Higgins & Galusha (406) 360-2181

Heather Phillips Marketing Director Go Two Gals (406) 550-0637

Deirdre Flaherty Secretary Flaherty Financial Services, Inc. (406) 549-6718

Jodi Bowser Newsletter Editor/Historian Pyramid Printing (406) 728-1503

Sharon Rhodes Treasurer JCCS, PC (406) 549-4148

Shannon Brilz Directory Editor UM Conf & Event Planning Office (406) 243-4115

Michelle Allen Membership Director Mountain West Bank (406) 532-6203

Julie Richter Public Relations Director AAA Montana (406) 829-5503

2014 MBN Women’s Symposium

Third Tuesdays (Light Lunch Provided) Time: 12-1pm Location: Mountain West Bank (Next to Costco • Downstairs) For More Information Contact: Janet Calkins • Imed Advantage 543-1546 • Holly Kingsford • Kingsford Agency 541-6262 •

Health and Fitness Fourth Tuesdays Time: 12pm-1pm Location: Elbow Room Sports Bar For More Information Contact: Marissa Cavalier • Vital Homeopathic Center 721-1632 • Judy Gilman • Bios LIFE & LIVabetes 728-4919 •

Tech Studio: Technology Fourth or Fifth Fridays Time: 12-1pm Location: Ruby’s Inn & Convention Center For More Information Contact: Phyllis Erck • Beargrass Consulting 546-6327 •

Bitterroot Second Tuesday Time: 12-1pm Location: Nick’s Family Restaurant (formerly Perkins) For More Information Contact: JoAnn Candelaria • MuseTech Web 926-1711 • Renee Huddleson • OrganoGold Health Coffee 252-1564 •

Mission Valley Third Thursdays (Lunch Provided) Time: 11:45-1pm Location: Lake County Development Center (407 Main St. Ronan, MT) For More Information Contact: Laurie Dassonville • SendOut Cards 407-3054 • Carol Cunningham • C2 Business Solutions 261-3200 •

Proud to be


Beverly Aguirre, MIS/MSM — Bev the Geek Michelle Allen — Mountain West Bank Trish Anderson — Isagenix International, Independent Consultant Julia Ballas — Pyramid Printing Jodi Bowser — Pyramid Printing Shannon Brilz — University Center at UM Sheila Callahan — Mountain Broadcasting JoAnn Candelaria — MuseTech Web LLC Lila Cleminshaw — Owner and Instructor, Lila Cleminshaw Vocal Studio Mary Ellen Farrar — Pampered Chef Casey Erin Collins — Plexus Worldwide Brenda Cooper — Aflac Independent Associate Laurie Dassonville — SendOutCards Micki Frederikson, CPA — Campbell & Associates, P.C. Deborah J. Derrick Gass, PHR — Missoula Job Service Amy J. Hetzler — Arbonne International Joan Hoedel, MA, RN, ACA — Blue Dragonfly Coaching Anne Jablonski — Portico Real Estate Christine Johnson — Clover Creative & EDGE Bridget McMillion — Ind. Sales Director, Mary Kay Cosmetics Miranda Ming — Galusha, Higgins & Galusha Rachael Morawski — Edward Jones Investments Sara Nelson — Sara Anne Sunshine Photography Holly Ondrasek — Account Executive, Exact Image, Inc Kimberly Partridge — DejaNu Consignment Boutique LLC Heather Phillips — Go Two Gals/Heartstrings Paper & Press Sharon Rhodes — JCCS, PC Francine Sadowski — Missoula Developmental Service Corporation (MDSC) Pam Schultze — Montana Murphy Beds Shelly Wear — Nerium International

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Mission & Vision Founded in 1985, the Missoula Businesswomen’s Network is committed to increasing the personal and professional effectiveness of its members by: • Providing business and professional women with multiple forums for exchange of ideas, experiences and social interactions. • Encouraging professional development of business and professional women through educational presentations. • Creating public awareness of the diverse and significant contributions of women in the business and professional community. • Fostering interaction among women leaders, enabling them to exert their influence for the betterment of the entire community.

Missoula Businesswomen’s Network


MBN BENEFITS Member to Member Advertising • Membership Mailing List • Website Ads • Newsletter Business Ads • Newsletter Inserts • Membership Directory Ads If you have further questions please contact the Synergy Board Marketing Director at

Networking Talk away. We encourage it!

Synergy Newsletter The MBN member newsletter “Synergy” is distributed to all members monthly, except for July and August. This publication is full of information on member businesses and exclusive advertising opportunities.

Events Have fun and meet great women at our annual social events: • Annual Symposium • Spring Social • Annual Retreat • Fall Social

Membership Directory This business information bank gets you listed so fellow members can call your business first! Log in to your account to discover all the opportunities MBN has available to you. Review and update your directory listing and membership profile to make sure members can find you for their business needs.

Recognition You can get recognized in front of your peers for business and personal accomplishments.

Win with MBN • Bring the most guests to the General Meeting and win a free lunch at the next General Meeting! • Sponsor the most new members per quarter and win a free insert in the Synergy newsletter! • Sponsor the most new members for the year and win a free renewal of your dues for next year!

Mentoring MBN gives you the opportunity to mentor another person or to be mentored in meeting your business and personal goals.

Get Involved! We are looking for members to help with various tasks for the Membership Committee. Some activities would involve helping out at General Membership Meetings, making phone calls or helping with mailings. Contact Michelle Allen at


2014 MBN Women’s Symposium

A look back 2013 MBN Women’s Symposium


Missoula Businesswomen’s Network


Luncheon Keynote Spe aker Fawn Germer MBN Women’s Symposium keynote speaker Fawn Germer had a journalism professor tell her she’d never get a job doing hard news, but she didn’t listen and became a fourtime Pulitzer Prize nominated investigative reporter. Years later, a new boss came along and told her to give up on her dream of being a columnist because she had gone as far as she to would ever go in her career. She didn’t listen to him, either. She is now the bestselling author of w seven books, including an Oprah pick. She has keynoted for events around the world. se Fawn has interviewed more than 300 famous women leaders including everyone from Hillary Clinton to Martina Navratilova to Meg Whitman, Olympic athletes, Nobel Peace Prize winners, C presidents, prime ministers, Academy Award winners and many others. p Most of those trailblazing role models admitted to having significant self-esteem issues. “That is when I realized that almost all of our negative self-talk is one big lie. I learned to turn it off and shut it down. It is my mission to teach others how to do that, too,” she said. sh Her recent gift book, “Pearls,” brings together the best of their wisdom. There is a Japanese proverb that says, “Fall down seven times, get up eight.” That is Fawn’s motto, and her way of life. “Life is all about taking risks, expecting obstacles and persevering,” she said. Fawn keynotes for major associations and corporations worldwide, including Coca-Cola, Kraft, Cisco, Pfizer, State Farm, Novartis, AIG, PepsiCo, Frito-Lay, Ford Motor Co. and many, many others. Audiences love Fawn because she is honest about what it is like to hit the wall and still win, no matter what. She is real, she is approachable and you will love her. The Symposium Committee is excited to have Fawn joining us from sunny Florida as part of our 2014 MBN Women’s Symposium. We look forward to her sharing her insights, wisdom, and leadership strategies with us, as well as teaching us how to shed our issues that may be holding us back.

UC Ballroom, Third Floor

Morning Keynote Speaker Elke Govertsen

Elke Govertsen is the founder, publisher and editor of Mamalode. Mamalode has been called “America’s BEST parenting magazine” by Lisa Stone, CEO of BlogHer. Elke has been featured in Real Simple, Ad Tech, Entrepreneur. com and more. The first public place she ever announced “I’m starting a magazine!” was at an MBN general membership luncheon.


2014 MBN Women’s Symposium

8:00 am 9:00 am 9:40 am 10:30 am 11:00 am 12:00 pm 2:10 pm 3:00 pm 3:40 pm 4:45 pm

Attendee Registration Morning Keynote Session One Presenters Exhibits/Information/Snack Break Session Two Presenters Keynote Luncheon Session Three Presenters Exhibits/Information/Snack Break Session Four Presenters Door Prize Drawings

Note: You will be able to select one speaker per session. Please turn off your cell phones.

Missoula Businesswomen’s Network


Session One Presenters - 9:40-10:30am Lois McElravy

Karen Porter

On February 7, 1990, life delivered a crushing blow when a utility truck violently crashed into Lois’ car. The resulting brain injury shattered her promising future, but not her spirit. In 2005 Lois founded her motivational speaker business, Lessons from Lois. Drawing on her personal journey of brain injury, Lois motivates, inspires and entertains international audiences with her playful sense of humor and personal stories that impart a heartfelt message of perseverance and hope. She teaches humor as a coping skill and equips people with survivor tools and a thriver attitude so they can cope with the unpredictable, deal with the unacceptable, achieve the unthinkable, and feel happy in trying times.

Karen Porter is a Montana native with 25 years of marketing experience. She spent 10 years heading marketing fo forr two multi-billion dollar companies and has taught marketing at The University of Montana where she won several teaching awards. In 2011 she introduced the first university level online and social media marketing course in the state of Montana. She frequently speaks on online marketing trends and their impact on business. Karen owns, a firm specializing in digital marketing strategy, website development, SEO, and online promotion of small businesses. The website also offers free tips and resources for small business owners.


Grow Your Business with Social Media Without Losing Your Mind!

Limitations - Weakness or Strength? Growing up, many of us were taught, “You can do anything you set your mind to. The sky’s the limit.” That fantasy eats away at our self-esteem each time we encounter limitations. Because limitations represent difficulties, we often choose to deny their existence. There is a flip side to limitations that reveals positive benefits and potential for your personal and professional growth. In this session you will learn: 1) seven top self-limiting beliefs, 2) how to identify the difference between real and perceived limitations, 3) strategies to respect your limitations, stretch, and compensate for your limitations so you can achieve your aspirations.


Does the mention of social media make you: a) fear the time commitment that social media will require? b) feel confused about what to do and which social networks to use? c) want to throw up your hands in frustration? d) nod yes to all of the above? If any of these questions applies, this session is for you! You’ll learn which social media is worth spending time on, how to keep it from consuming too much time, and how to make it help your business grow -- all while keeping your sanity in check!

Karlyn Gibbs & Marie Middleton on n Karlyn Gibbs, has worked for the Child Development Center (CDC) for 23 years. She has a master’s degree ree re e in special education and in 2011 became a Board Certified Behavior Analyst. Currently she is the Treatment Supervisor for CDC’s Autism and Behavioral Services department, overseeing the treatment of children with autism and leading a team of autism interventionists. Marie Middleton received a PhD in Developmental Psychology in 2008. Since then, Marie has worked at the Child Development Center (CDC) as an autism interventionist. Marie is enrolled at Montana State University doing coursework required to become a Board Certified Behavior Analyst.


Leading from Within, the Introverted Leader We live in a world where the Extrovert Ideal stands firm. Some of us (extroverts) gain our energy and motivation from other people, high levels of activity, and new and exciting events. Others of us (introverts) get our energy from time alone, contemplation, and deep conversation. Are you an extrovert or an introvert? How does the method in which you are re-energized affect your work life? Can introverts be good leaders? Is one better than the other? This presentation will answer all of those questions and more!

The Child Development Center Lessons from Lois

Impact Online Marketing

4209 Bordeaux Blvd. Missoula, MT 59808 T 406.251.2887

1425 Clements Rd. Missoula, MT 59804 T 406.529.8931


2014 MBN Women’s Symposium

3335 Lt Moss Rd. Missoula, MT 59804 T 506.549.6413 ext 103

Session Two Presenters - 11:00-11:50am Hollie Greenwood Hollie Greenwood, MS, is a holistic health educator, chef, author, and national speaker with a Master’s of Science degree in Holistic Nutrition. She’s a native Montanan and owner er of Real Cooking, a sustainably operated nutrition business based in downtown Missoula. Hollie specializes in helping people with digestive, fatigue and toxicity issues. Her services include: dietary coaching, cooking instruction classes, nutritional supplement evaluation, health education programs, and custom meal plans.


How to Eliminate Food Cravings and Addictions Why is it that the foods we crave the most are the foods that we are the most sensitive to? Why are sugars and certain carbs so hard to resist? Discover four powerful ways to eliminate food cravings and addictions once and for all - while discovering what actually causes them in the first place!

Jamie McGarvey

Sydney Carlino

Jamie McGarvey, Life Coach and founder of A Partnership for Success works with women to connect with their power and courage to step into the biggest and most vibrant version of their lives. Jamie has a Masters in Psychology and is a Coach University graduate. She loves working with women in the community through Coaching Adventures, Workshops, and her Adventure Tribe. Her work has extended to a global community with the launch of her website - www.youarebraveenough. com. In 2010, Jamie was honored to receive, the MBN Woman of the Year Award and she continues her mission of empowerment for women.

As a Certified Financial Planner™, Sydney Carlino strives to educate and involve clients in the planning process. She is passionate about helping people accomplish their financial goals. Sydney specializes in retirement planning, portfolio analysis, and Estate Planning, often culminating in Comprehensive Financial and Estate plans. Sydney is a Senior Financial Advisor at D.A. Davidson & Co., where she has worked since 2008. Sydney’s community involvement includes MBN, Watson Children’s Shelter, YWCA, St. Patrick’s Foundation, and Kiwanis.


Breaking Through Your Inner Glass Ceiling Have you ever wondered why with a little work and determination you can reach some goals, but others elude you even with a lot of hard work and sometimes heartache? Join Coach Jamie as you discover your inner glass ceiling and learn how you can break through the patterns that limit your success. Learn how you can emancipate yourself from the patterns that keep you locked into a lesser version of your life, and begin to step into your life and work in a way that lights you up.


Early Planning for Your Future Would you like to avoid 12 common mistakes and pitfalls when planning for your future? Good Estate Planning is not just for Senior Citizens; Estate Planning is a life-long process that starts with how you title your first bank account or your first car, and evolves as your life changes and as your family or business grows. Discover the differences between Wills and Trusts and the various ways to own property. Learn five ways to pass along assets to others, as well as tips on Business Succession Planning. A list of handy resources will be provided to further your learning.

Real Cooking, Inc.

A Partnership for Success

D.A. Davidson & Co.

113 W. Front Street, Suite 105 Missoula, MT 59802 T 406.493.0779

3525 Washburn St. Missoula, MT 59801 T 406.543.7116

283 W. Front Street, Suite 101 Missoula, MT 59802 T 406.543.8244, x4014

Missoula Businesswomen’s Network


Session Three Presenters - 2:10-3:00pm Dr. Erika Krumbeck k

Alain Burrese

Dr. Erika Krumbeck, ND is founder and owner of Montana Whole Health in Missoula, MT. She received her Doctorate of Naturopathic Medicine opat athi hic Me Medi dici cine from Bastyr University and is a licensed physician in the state of Montana. Dr. Krumbeck specializes in pediatrics, infertility and postpartum women’s health. She also treats adults of all ages, especially patients who wish to stop taking pharmaceuticals.

Alain Burrese, J.D. is the author of two books on selfdefense, a novel, three movie quote and trivia books, and d eleven martial art and self-defense instructional DVDs. He is a former sniper instructor for the U.S. Army and has held various security positions. He’s studied martial arts, self-defense, and safety since 1982, including living in Korea to study the self-defense art of Hapkido. He has written numerous articles on safety and self-defense and conducts safety and self-defense seminars around the country. He also has the youtube channels “Best Safety Tips” and “Hapkido Self-defense Tips” where he posts safety and self-defense tips on-line. Additionally, he teaches effective communication, negotiation and conflict resolution skills and provides motivating presentations on living with the Warrior’s Edge.


Your Body is Your Business: Ten Ways to Improve Your Business by Improving Your Health What do the most successful CEOs and small business owners have in common? According to a University of Texas survey the answer is good health. This workshop will go over 10 concrete ways to reduce fatigue, improve your mood, and eliminate chronic pain. You will learn:


Seven Secrets of Self-Defense and Staying Safe

Colleen Rudio & John MacDonald ald d As Chief Strategist and Business Consultant, Colleen reviews, designs, and facilitates change management initiatives for clients resulting in stabilized functions, reduced expenses, increased human performance, expanded revenue opportunities and increased client satisfaction. Colleen recently formed Cascadia Business Development, LLC and launched StrongestLink™ software system. John MacDonald is a 16-year veteran reporter, correspondent and editor for The Associated Press. MacDonald left the AP in 2006 to join Gallatin Public Affairs, a leading Northwestern public affairs and government relations firm. Today, he calls on that experience as a consultant, assisting clients in developing strategic communications plans, working effectively with the media and preparing for and responding to crises that occur.


Mastering the Art of Workplace Conflict

Violence is a reality of the world we live in, but it does not mean we should fear to live. The seven secrets of self-defense and staying safe that Alain shares will enable you to be better prepared for the dangers the world presents. The seven secrets include awareness, fitness, breathing, your reason to survive, the best ways to escape to safety and the simplest ways to incapacitate your attacker so you can escape. You won’t become a martial arts master in an hour, but you will learn what to do so you won’t be a victim.

Conflict is an inevitability when diverse groups of people come together. While workplace conflict is to be expected, ignoring it can limit organizational progress. The alternative is to understand conflict in a way that enables you and your organization to build a highlyeffective team, In this interactive session, participants will explore the nature and cause of conflict in the workplace, discover how our personal styles impact conflict outcomes, and acquire key conflict-resolution skills.

Montana Whole Health

Burrese Enterprises, Inc.

714 Kensington Ave. Missoula, MT 59801 T 406. 552-1717

1915 McDonald Ave. Missoula, MT 59801 T 406.544.7410

Cascadia Business Development, LLC T 406.239.3547

• How to improve your thyroid function. • Why most Americans have adrenal fatigue. • How to detoxify safely. • Why most multivitamins are worthy of the trash can. • How your mood may be related to your gut. • And more!


2014 MBN Women’s Symposium

John MacDonald Consulting T 406.465.3558

Session Four Presenters - 3:40-4:30pm Susan Boelman Susan Boelman is a contract interior designer, creative director, author, and speaker. Her mission issi is sion on iiss to inspire and motivate people to reach their greatest potential through the design of the environment in which they live, work, play, and pray. Founder of Designversation, a creative company that designs colorful gifts with a message. Creative director of Design Inspires, where she shares her design strategies, trend finds, and inspiring interiors. Susan is passionate about giving back to the community with her charity, Design Inspires ALL and raising money for Breast Cancer. Susan recently moved back to MT and loves waking up to the Bitterroot Mountains.


Create a Workspace for Success Did you realize most people spend 80% of their time indoors surrounded by four walls? As women, we are highly sensitive to our interior environments, so why not create work spaces that improve your mood and enhance productivity, all while adding beauty to your life. Learn creative ideas for personalizing your space in a way that makes you feel good as soon as you walk through the door. The workshop is energetic, interactive and full of design examples that get you thinking. Start off 2014 by working in a space that is supportive, peaceful, and leads to innovation.

Amy Ward

Brooke Corr Brooke has over 33 years of business management, hiring,, training, and team b building bui uild ldin ing experience. In 1989, she helped create The Market at the University of Montana, which she led for 17 years. From 2004 until 2013, Brooke was the Human Resource Director of The Bookstore at the University of Montana. She has been a facilitator for the National Coalition Building institute since 1999, and holds a certificate in Advanced Mediation. She has been facilitating interactive workshops for over 25 years and is the owner of Kaleidoscope Consulting. Kaleidoscope Consulting specializes in Customer Service Training, Interactive Workshops and Mediation Services.

Amy Ward is a Certified Life Coach with a passion for empowering people to live out their unique purpose. In 2004, after utilizing her Sport Science degree in the clinical setting, she followed a childhood dream and moved to Venezuela to experience the culture, learn a new language and pioneer a college ministry. She has taught on topics such as conflict resolution, interpersonal communication, self-control, compassion and cultural awareness. While training as a coach she has researched the topic of emotional intelligence and engaged coaches with expertise in this area, along with observing different success levels due to emotional intelligence.



Exceptional Customer Service: Where We Struggle

Emotional Intelligence

Each of us is a customer service provider. Whether we are providing service to our internal or external customers, sometimes we struggle. In this highly interactive workshop, we will explore the nature of exceptional customer service and pinpoint those times when it becomes difficult to be the experts we really want to be. We will then focus on ways we can successfully navigate through those difficult situations.

Design Inspires

Kaleidoscope Consulting

5431 Blue Sky Lane Florence, MT 59833 T 720.284.1200

2204 Woodlawn Ave. Missoula, MT 59804 T 406.360.1137

It has been said that “emotional intelligence” is the single most important factor in determining success. If this is true, then what is most important for us to know about the subject? How do we increase our emotional quotient (EQ)? Come learn the five key components to being “emotionally intelligent,” and learn how to recognize them in yourself and others. “Emotional intelligence” is not a skill set we learn for a specific job or task. It can bring success to every area of life including our health, decision-making, career, personal relationships, and so much more!

Peace by Piece Empowerment Coaching, LLC P.O. Box 3713 Missoula, MT 59806 T 406.546.4888

Missoula Businesswomen’s Network


SAVE the feet Do you or a friend or family member have diabetes? If so, please read further: Diabetes is a systemic disease that affects many parts of the body, but the focus of this article will be on foot health in relation to diabetes.

Do you know your guest room is typically only used two weeks out of the year?

Think of the possibilities for your spare bedroom! We custom design, build and install!

So, why are the feet of concern in relation to diabetes? What does a diabetic patient or a family member need to be concerned about? The number one concern is numbness developing in the feet, this occurs due to a complication from diabetes called neuropathy. Neuropathy causes dysfunction of the nerves, usually starting with the feet. This can result in a loss of ‘feeling’ in the feet, to the level that injuries such as cuts or blisters may not be felt. If an individual does not feel the injury they may continue to walk and the problem may get worse, to the point that an infection may develop. Individuals with diabetes do not fight infections very well and the problem can escalate to the point that hospitalization or surgery is required. Unfortunately amputations are sometimes necessary to control an infection. So, what can be done? The good news is that most amputations and significant diabetic foot complications can be prevented. The most important piece of the puzzle in preventing foot problems is to have a diabetic patient see a podiatrist at the very least annually. A podiatrist can perform a Comprehensive Diabetic Foot Examination, which is a specialized tool used to identify a patient’s specific risk level-this risk level is then communicated to the patient as well as their family doctor and/or endocrinologist. Education and knowledge of risk level, as well as getting the patients and medical team working together, helps to prevent diabetic foot complications. Furthermore, treatments can be tailored to any abnormalities or potential complication areas identified during the exam. Please remember that many of the foot complications that occur with diabetes can be prevented. The old phrase “An ounce of prevention is worth a pound of cure” really rings true when talking about diabetic foot disorders. So please, get your or a loved one’s feet checked, and Save the Feet! Dr. G. Gregg Neibauer DPM Alpine Foot & Ankle Clinic


2014 MBN Women’s Symposium

2301 Palmer


Suite #1


Missoula, MT


406-240-3927 | Murphy Wall Bed Hardware dealer

6 Weeks to Success on LinkedIn

In an article from the September issue of Success magazine, Wayne Breitbarth, a LinkedIn expert who helps companies improve their prowess on the social media platform, laid out a 6-week program to bulk up your presence on the network. Following is a brief summary of the key points.

Week 1:

Put your recent jobs into the Experience section, complete the Education section, add high quality professional profile picture. This creates your ‘first’ impression.

Week 2:

Complete the Experience section, put a link to your website, write a killer marketing headline that includes keywords about your services, skills, and key attributes, join 5 groups.

Week 3:

Review People You May Know section. Send invites, ask a respected professional to write a detailed testimonial for you, write one for someone else, do company and people searches, join 5 groups, post status updates like conferences and certifications.

Week 4:

Add 2 more links to your website, add volunteer service(s), specialty training, write another recommendation, join 5 more groups, use as many as 2000 words in your Summary section (draft the text and polish before pasting in).

Week 5:

Write a recommendation, join 5 more groups, request a recommendation, add the Skills section to profile, import contacts from your personal data base, post status update.

Week 6:

Write a recommendation, join 5 more groups, select a helpful PDF, video or presentation and link to it in your Professional Gallery,download the Outlook Social Connector to email directly,ask for introduction from a connection using LinkedIn Introduction feature.

To be successful on LinkedIn, find creative ways to showcase your expertise by providing useful information to others. Don’t advertise, show that you are a helpful resource and competent professional. Judy Gilman, BIOS LIFE & LIVabetes

Proudly supporting Missoula Businesswomen’s Network and their members.

Friendly & Professional Tax Preparation: Individuals, Corporations Partnerships, Estates & Trusts Similar to puzzle pieces, every person plays a role in

Tax & Business Planning

the community. At U.S. Bank, we’re bankers by day.

1031 Exchanges

After business hours, we fit in to our community as neighbors, volunteers and civic leaders. It’s our way of doing our individual parts to create a better whole. Missoula Southside 2801 Brooks

Missoula-Russell Street 1635 S. Russell

Missoula Downtown 209 East Spruce

Hamilton 1265 North First Street

IRS Representation QuickBooks ProAdvisors Micki Frederikson, CPA

728-9288 728-9288 Member FDIC

2505 S Russell St | Missoula, MT 59801 Missoula Businesswomen’s Network


What Type of Business Structure Should You Have? According to the Small Business Administration (SBA), the number of women-owned businesses grew 44% from 1997 to 2007 – twice as fast as male-owned firms. The type of entity you select is important because it can determine the types of permits you’ll need, where and how your business should be registered, the extent of protection from personal liability each type of entity affords, and the amount and form of taxes that may have to be paid. Sole Proprietorship: The most straightforward way to structure your business entity. As a sole proprietor, your business is simply an extension of you. Sole proprietors are liable for all business debts and other obligations the business might incur. This means your personal assets can be subject to the claims of your business’




creditors. Partnership: A business entity where two or more people enter into a business relationship for mutual profit. Partnerships are organized in accordance with state law. In a general partnership, all partners can act on behalf of one another in furtherance of partnership business, which means each partner is personally liable for the acts of the other partners,

We are proud to support The Missoula Businesswomen’s Network and other fine organizations that provide opportunities for learning –

from others and from within!

and all partners are personally liable for the debts and liabilities of the partnership. Limited partnerships and limited liability partnerships may provide some liability protection for partners according to the state law where the partnership is formed. Corporations: Generally, two advantages of corporations are that they provide a shield from individual liability and are the

What we hold ourselves most accountable to is our community.

easiest type of entity to use to raise capital. Some common types of corporations are S-Corporations and limited liability corporations or companies. A C-Corporation is taxed as a separate entity, whereas S-Corporations and most limited liability corporations pass income, gains, deductions, and losses of the business through to the shareholders. *Source: “Developments in Women-Owned Businesses, 1997-2007,� Small Business Administration, Sept. 30, 2011. Frankie & Deirdre Flaherty Flaherty Financial Services, Incorporated


2014 MBN Women’s Symposium

Miranda Ming, CPA 406-728-1800

Stay in Shape Without the Gym. DIVISION OF GLACIER BANK

Missoula 728-3115


Hamilton 363-3551

Thompson Falls (406) 827-7000



Plains 826-2000

Corvallis 961-4466


aintenance Missoula


Superior Workmanship and Efficient Service ‡ Property Updates to Maximize Profits


‡ 24/7 Emergency Repair Service






‡ Interior/Exterior Painting


Over 20 years experience in rental property repair and Maintenance

1515 S. Russell | Missoula, MT 59801

(406) 721-8991


Do you want to be healthy, fit and energized, but don’t have the time to make it the gym or the money to afford those often-expensive memberships? Now that sure sounds like a television infomercial, doesn’t it? The truth is, you really can get in shape and stay in shape without the gym. The home or office can be a great place to exercise. In a survey by IDEA Fitness, the top three types of equipment most frequently used by fitness professionals are stability balls, resistance tubing or bands, and barbells and/or dumbbells. Having just one of these pieces of equipment can create a total body workout for you. If you went so far as to purchase all three, you would only have spent around $50! Now all you need is a half hour and a few simple exercises to build your strength and cardiovascular health. Some basic strengthening exercises without any equipment requirements are squats, pushups (on your knees), lying hip raises, and crunches. Adding a stability ball and a set of resistance bands or dumbbells to the workout and the exercise options are endless. Perform three sets of twelve to fifteen repetitions with rest in between each set to increase muscle tone and strength. If you have a stair, simply stepping up and down briskly for 30-second intervals will get your heart pumping and cardiovascular system stronger. Rest as long as needed between the 30-second intervals and complete a total of 5-10 sets. And, if you have the option, a stationary bicycle or treadmill will burn plenty of calories and mix things up a bit. To stay energized and motivated, enlist a workout partner through a friend, co-worker, or spouse. To stay on track, schedule your workout into your day in PEN. Mix up your exercise routine to keep your body guessing and adapting and to avoid boredom and plateaus. Be creative, have fun and enjoy the benefits of a healthy lifestyle! Kayla Johnson, Certified Personal Trainer (CPT) and Owner Top Notch Training

Missoula Businesswomen’s Network


I Don’t Need An Estate Plan, Do I?

Our Commitment Your Community Your Bank

Almost everyone can benefit from an estate plan. “Estate Plan” is a general term for Wills, Trusts, Powers of Attorney, and Living Wills — all the legal documents you need to plan for your own death or possible disability. Planning should not be postponed regardless of age or health. Even if you think you are not “wealthy” — the most important goals of estate planning are not about wealth. The goals are peace of mind for your family and making things as simple as possible if the unexpected happens.

Construction Loans, Home Loans, HELOCS & Commercial Loans


If you want to achieve any of the following goals, you need a plan!

Serving Montana Since 1910

• Controlling who handles your assets and makes decisions when you die (and if you become disabled).


• Avoiding unnecessary proceedings.






Peters CPAs, P.C.


Certified Public Accountants & Advisors


~ Starting a new venture?

• Avoiding unnecessary guardianship proceedings if you become disabled so that your family can legally manage your assets. A spouse cannot sell the couple’s home if the other spouse is in a coma or has memory issues. A court order appointing the spouse as legal guardian is required. A Financial Power of Attorney makes such an expensive court proceeding unnecessary. • Allowing your family to legally make decisions regarding health care, including decisions about life support and nursing home care. Having a Health Care Power of Attorney avoids court proceedings. • Choosing the right guardians for minor children. • Assuring that your business continues without interruption if you were to die or become disabled. Make it your goal for 2014 to see an attorney and put a plan in place! Joanne McCormack, Attorney



• Controlling who receives your property and assets when you die—and who will not receive (or control) your property and assets (the IRS, an ex-spouse, etc.). • Controlling when beneficiaries receive assets: having a child receive assets at age 25 not age 18.


2014 MBN Women’s Symposium

~ Have an established business? ~ Let us help you Succeed. We help clients meet their goals by being attentive to their needs and by providing high quality accounting, tax, and business advisory services.

t t t t

Accounting & Auditing Bookkeeping & Payroll Business Valuations Cash Flow Management

Missoula: (406) 251-4272

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Financial Budgeting Fraud & Forensic Accounting QuickBooks Pro Advisors Tax Planning & Preparation

Hamilton: (406) 363-0097 Member: AICPA, MSCPA, NACVA, PCPS

Membership Registration Form Member Information First Name _____________________________________________________________________________________________ Middle Initial ___________________________________________________________________________________________ Last Name _____________________________________________________________________________________________ Nickname ______________________________________________________________________________________________ Spouse First Name ______________________________________________________________________________________ Spouse Last Name ______________________________________________________________________________________ Cell Phone _____________________________________________________________________________________________ Email Address __________________________________________________________________________________________

Company / Primary Address Company ______________________________________________________________________________________________ Occupation/Title _______________________________________________________________________________________ Address _______________________________________________________________________________________________ Mailing Address ________________________________________________________________________________________ City____________________________________State/Province____________Zip/Postal Code ______________________ Phone _________________________________________________________________________________________________ Toll Free Phone _________________________________________________________________________________________ Fax ____________________________________________________________________________________________________ Website ________________________________________________________________________________________________ Newsletter

I want a printed newsletter

I will download the newsletter from the website

I was referred by ________________________________________________________________________________________ The membership fee is $50.00 a year. For more information, contact Membership Director, Michelle Allen at

Missoula Businesswomen’s Network


Talking to your kids

about school. All parents know that at the end of the day the last thing their children want to do is talk about their day at school. However, it’s important for parents to know what their kids are doing at school and how they feel about school. It’s also important for kids to talk about their day and share their feelings. These tips can help you get your kids to open up about their school day. •

Avoid asking “How was school today?”— If you want to start a conversation, quit asking this question. Ask more specific questions, such as “Who did you sit with at lunch today?”

Use Artwork or Schoolwork as Conversation Starters—When kids bring home their masterpiece, take the time to look them over and make observations about them. Simple comments or questions will encourage your child to share more details with you.

Talk About Your Day— Do you want to hear what your child’s favorite part of his or her day was? Start by talking about your day and modeling what you want to hear. Stop to Actually Listen— It’s important to put everything else aside to listen to your child without any distractions. Sit down with your child to have a real one-on-one conversation. This will show your children that what they are saying is important to you. When you’re not distracted, you will also be more aware of your children’s feelings and how they really feel about school, giving you the chance to extend the conversation and dialogue. Stay In-the-Know — Read the school newsletters and everything else your children bring home from school. Stay updated on what’s going on in their daily lives and their schedules. Being involved will help you better understand your child’s life and therefore help you stay connected to your child. Jessica Stewart, Sylvan Learning


2014 MBN Women’s Symposium

Morning shade

Watered often

High PH Soil

Your lawn is different from every other lawn. With TruGreen, your lawn care will be different, too. Our lawn care specialists are committed to developing a customized plan speci¿cally for you. We’ll get your lawn healthy and keep it there – guaranteed*. Call us today at 829-8784 or visit to get TruGreen Customized Service.


Your lawn is unique.

Proud Sponsor of the MBN Symposium

Just like you.



Temporary or long-term, Express has skilled workers ready to fit your business needs. Contact us and see how Express can help: (406) 542-0323 3709 Brooks Street Missoula, MT 59801

Notes: Lending With You in Mind ®

Michelle Allen

Real Estate Loan Officer NMLS #747562

Office: 406.532.6203 Cell: 406.550.3747 3301 Great Northern Ave. Missoula, MT 59808

Missoula Businesswomen’s Network



Driving directions to the U of M Campus From 1-90: · · · ·

Take the Van Buren Street exit and travel southbound on Van Buren Street. Merge into the right-hand lane. At the stoplight, turn right onto Broadway Street. Move into the furthest left-hand lane and turn left onto Madison at the stoplight. Driving over the bridge, stay in the left-hand lane and veer left at the fork in the road. Go through the first light and turn left at the second light onto 6th Street. Move into the right-hand lane. You will be traveling due east and directly in front of you will be the Adams Center. You are now on campus.

From US 12/93 Northbound: · US 12/93 Northbound turns into Brooks Street through Missoula. · Follow Brooks Street through Missoula to Higgins Avenue. Brooks Street merges with Higgins Avenue at Hellgate High School. · Move into the right-hand lane and turn right onto Sixth Street. · Follow Sixth Street for six blocks to the entrance of campus.

The MBN Women’s Symposium will be in the Ballroom on the third floor of the University Center.

Yellow areas indicate parking


2014 MBN Women’s Symposium

Being a Member Pays Off


Julie Richter AAA Insurance Agent Missoula, Montana

Not a Member? You’re Missing Out On: ‡ AAA Approved Auto Repair facilities that guarantee their work ‡ Savings of up to 30% on your personal insurance

‡ A Travel Agency on standby ‡ Discounts at over 164,000 locations worldwide -- on average, members save $110 per year

Enter to win a Basic Membership at AAA’s booth 829-5500 | 1200 S Reserve St

30 YEARS What do you call 30 years of empowering women? A GOOD START. Thirty years? OMG! Big party! Balloons! Streamers! Actually, that’s just not us. We’ve made a habit out of looking forward. It’s how we empower women to take control of their fitness and shape their own futures. So while it’s been a fun ride…here’s to the next 30! Join the Women’s Club and learn about our tailored approach to women’s fitness.

2105 BOW s MISSOULA s 406.728.4410 THEWOMENSCLUB . COM

Come in and experience our new salt pool!

Missoula Businesswomen’s Network



Wh W Whe Where here e mee meetings ee etin ting gss & events even ve e ts ts

Below is a list of exhibitors that will be at the 2014 MBN Women’s Symposium! AAA Advanced Imaging AFLAC ASEA Bfit Bwell LLC - Bridget Voorhees Community Bank Courtney Shields - Damsel in Defense Independent Damsel Pro doTerra Essential Oils Dr. Patricia Skergan, D.C. Refresh Renew Edward Jones Exact Image, Inc. First Security Bank Frolic Galusha, Higgins, & Galusha, PC Garden City Gift Baskets Guild Mortgage Co. JCCS Independent Damsel Pro with Damsel In Defense - Chris Sparks Isagenix International Mary Kay Cosmetics Maryann Hubbard, Independent Consultant, Arbonne International Missoula Family Chiropractic Missoula Maintenance Inc MJ Hickey Medical Legal Consulting Montana Murphy Beds Mountain West Bank Nerium AD Brand Partner Open Lens by Pamela Plexus Worldwide Sage - accessories Sapphire Physical Therapy Tall Pines Chiropractic Tompkins and Peters CPA, P.C. Sylvan Learning Whispering Creek Botanicals Natural Skin Care The Women’s Club Health and Fitness Center

Exhibitor spots are still available please contact: Miranda Ming at (406) 728-1800 | Nancy Serba at (406) 549-0259 | Visit for an updated list of exhibitors.


2014 MBN Women’s Symposium

UNIVERSITY CENTER | EVENT PLANNING OFFICE University of Montana 32 Campus Dr., UC Rm 340 Missoula, MT 59812

(406)243-4115 | |



1290-A S. 3rd St. W. • 406.541.WELL •

Join the MBN Today!

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Thank You


Ruby’s Inn & Convention Center 0LVVRXOD‡  

Hampton Inn Billings‡  

Hilton Garden Inn Great Falls‡  

Hampton Inn & Suites Billings‡  

Hampton Inn Great Falls‡  

Hampton Inn & Suites Nampa, ID‡  

A Montana based management and development company.

Giving back to the community.

Missoula Businesswomen’s Network


Bronze Sponsors:

Platinum Sponsor:

Presenting Sponsors:

thank you symposium sponsors


2014 MBN Women’s Symposium

Contributing Sponsors:

Silver Sponsors:

Advanced Lawn Care & Maintenance AFLAC - Brenda Cooper Barbara Pulley & Associates, CPA’s Beth Diettert BIOS LIFE & LIVabetes - Judy Gilman Catch-All Cleaning, Maintenance & Management, LLC Chris Sparks, Independent Damsel Pro with “Damsel in Defense” Dawn C. Lochridge, JD doTerra - Nancy Serba

DRS Imaging eRead Marketing Exit Realty - Gracelyn LaFleur Imed Advantage Isagenix International - Mary Liggett Joanne McCormack Law Office, PLLC Karen A. Orzech K Design Marketing, Inc. LC Staffing Kathy Headlee - MFCU Missoula Family Therapy, LLC

Palmer Woodworking Pampered Chef - Mary Ellen Farrar Pyramid Printing Rainmaker Resumes State Farm - Jennifer Chandler Sydney Carlino CFP, CWS Vital Homeopathic Center Western Interstate, Inc. Wild Rose Emu Ranch

Missoula Businesswomen’s Network


LIFE IS A REASON, NOT AN EXCUSE. Your daily routine is no excuse to put off a mammogram. Advanced Imaging on North Reserve is conveniently located next to T.J. Maxx near where you shop. Walk-ins are welcome. And visits take less than 15 minutes. So you can get on with the reason to get a mammogram. Life.

8 a.m. to 4:30 p.m. Mon.-Fri. | 327-3950 Grant Creek Town Center, N. Reserve, Missoula

MBN 2014 Symposium Magazine  

Missoula Businesswomen's 2014 Symposium. Saturday, January 25, 2014 at the UC Center. Keynote speaker: Fawn Germer, Exhibitor booths and bre...