Page 1

DISA 2011 速

Y EA R - E N D R EV I EW


We have used DISA for several years for quantitative respirator fit testing. They are extremely accommodating, follow through when they commit to a project, and they always get documentation to us within one day. Their customer service is outstanding. — Kevin Sayler Dakota Creek Industries, Inc.

I have been well pleased with the service we have received from DISA. When we were considering a change in vendors, our concern was coverage in the remote areas in which we work. We have found that DISA has a broad network of collection facilities and in those “remote” areas swiftly establishes relationships to support our needs. Change is often difficult, but we have not missed a beat due to DISA’s excellent customer service. — Steve Ezell Operations Coordinator Tidelands Geophysical Company


DISA, Inc.

DISA has over 25 years of experience in the employee screening industry. Our company is a global provider of integrated employee screening and safety management solutions to nearly 10,000 client companies. We have a strong commitment to service quality and are ISO 9001:2008 certified. We deliver a broad portfolio of valueadded workforce management services designed to enhance workplace health and safety. Our extensive knowledge and commitment to safety and compliance has positioned our company as a leading provider to safety-sensitive employers around the world. Our service portfolio includes drug and alcohol testing, background screening, occupational health screening, safety and substance abuse training, and regulatory compliance assistance.

table of contents 3 7 13 15 23 27

For more information, visit: www.disa.com

Report from the President / CEO Programs & Services Company Performance 2011 Program Statistic 2011 in Review Outlook for 2012

DISA2011

1


integratedsafety solutions

thatwork


REPORT FROM THE PRESIDENT & CEO I’m very proud to report that 2011 was the most exciting and successful year in DISA’s 25 year history. We surpassed all of our financial and service volume targets, marking eight straight years of double digit growth. Our team continued to work an aggressive organic growth strategy, which fostered impressive business expansion, seen both geographically and in our service vertical development. DISA’s financial stability remained impressive, allowing the company to diversify service lines and to implement a wealth of technical enhancements and internal process improvements. This solidity resulted in extensive program and service expansion into new geographies and industrial markets.

Client Focused Business In such a diverse, global marketplace, employers face a multitude of varying workplace safety challenges and requirements. A primary focus for DISA continued to be the support of our clients’ unique demands on an international basis. With their input, we designed and developed new services and IT functionality in 2011, all around their specific needs. Exceptional performance, combined with a sound financial foothold, once again allowed DISA to continue its history and commitment to industry leadership and service excellence. Exceptional year-over-year performance and growth are a reflection of the company’s distinct business style and quality service offering.

Company Expansion Again last year, we promoted company growth into other markets and geographies, and concentrated on service vertical development. We rolled out our international service line and expanded those capabilities through a strategic, international acquisition. DISA opened a Health & Safety Center in Concord, California, expanding our network to include eight facilities across the U.S. The Concord center’s strategic location allows us to serve the occupational health and safety needs of more safety-sensitive employers. Once again, our contractor compliance programs (the DISA Contractors Consortium) experienced significant organic growth, greatly increasing our energy sector market share. This growth was in all areas of operations - upstream, midstream and downstream. There was also extensive growth in new geographies and through new owner mandates.

Looking to the Future DISA’s employees are one of our strongest assets. Over the coming year, we will implement a robust strategy for employee training and career path development. It is our goal to provide our employees with continuing education and a clearly defined avenue for career advancement. We believe nurturing our employees through educational development is paramount to a well-balanced workplace, which will help to promote DISA’s business goals and objectives. In 2012, our company will combine a strong financial position with positive and effective leadership to further our expansion into new geographies and industrial markets. We will continue to develop innovative services and technical abilities and to promote our clients’ business objectives and, of course, their workplace safety initiatives. Everyone at DISA looks forward to the coming year with confidence and expectation. We plan to work hard, once again, to exceed our targets and to grow our business like never before. I wish you all a safe and prosperous 2012.

DISA2011

3


Operating Statements Quality statement

Mission statement DISA, Inc. will provide our clients with a single-source business process outsourcing solution, providing compliant, work-ready employees through secure employee data storage, processing and retrieval. In accomplishing our mission, DISA’s professional and dedicated team members will increase shareholder value through our commitment of loyalty and integrity to our internal and external customers and suppliers, while continually “Performing as Sold,” and actively supporting community and industrial organizations.

Vision statement

4

To strive for excellence in everything we do and to assure that our services will truly add value to our clients.

To be an employer of choice.

To be known for our integrity, human relationships, competitiveness, and fair compensation for our services.

DISA2011

The goal of DISA, Inc. is to satisfy our clients’ needs and expectations with a quality deliverable that meets all industry, regulatory and policy requirements. To accomplish this objective, we will do the following: •

Application and continuous improvement of a Quality Management System (QMS) that satisfies the requirements of ISO 9001.

Regular analysis of applicability of the QMS to the goals of this quality statement.

Define job functions and work tasks that will effectively implement the QMS.

Define personnel responsibilities as they relate to the effective implementation of the QMS.

Perform regular cross-functional audits to assure work practice conformance to the QMS.


single-source solutions

value-added services

client satisfaction

quality management

dedicated to excellence

secure data management

DISA2011

5


services OVERVIEW

Since the implementation of DISA on December 1, 2010, Turner Industrial Maintenance has activated 500+ employees here at the Marathon Catlettsburg, KY Refinery. The DISA Contractors Consortium Client Services Department has gone above and beyond the call of duty to make this a seamless transition and our DISA program a complete success! Thank you for your support! — Tim Dixon Site Safety Manager Turner Industrial Maintenance


SOLUTIONS PORTFOLIO AT A GLANCE DISA’s portfolio of employer services was designed to provide comprehensive workforce management tools. Our services can be consolidated and customized for distinct types of employers, industries and working environments.

workforce MANAGEMENT SERVICES Drug & Alcohol Testing • Complete Program Administration

web-based program access

• DOT & Non-DOT

Our proprietary online management system, DISAWorks®,

• Urine, Hair & Oral Fluid Testing

is one of the company’s most essential and distinctive

• Random Pool Management

management tools. The system’s advanced capabilities have been developed and customized to meet the

Background Screening

requirements of a unique and diverse client-base. This

• Grading & Evaluating Services

innovative, one of a kind platform gives employers the

• Online Ordering & Applicant Entry

ability to track and manage their sensitive program

• Automated MVRs

information in a highly secure, real-time environment,

• Automatic Renewal Notices

through the ease and convenience of the Internet.

Occupational Health Screening Employee Screening Dashboard

• Online Scheduling, Tracking & Reporting

One of DISAWorks’ many unique features is the Employee

• Comprehensive Service Coverage

Screening Dashboard. From this single screen, employers

• Automatic Renewal Notices

can view, track and retrieve employee results and

• Consolidated Invoices

compliance statuses. It offers employers quick and easy access to their program results, delivered in a concise,

Training

user-friendly format.

• OSHA Safety • DISA Safety Orientation Program (DSOP) - Refinery Safety • Supervisor Awareness & Employee Education • Online & Classroom

DISA Contractors Consortium (DCC) • Real-Time Compliance Tracking at Company & Employee Level • Compliance Across Multiple Owners & Geographies • Regulatory Compliance & Audit Assistance (DOT / FCRA) • Upstream, Midstream, Downstream

DISA2011

7


Drug & Alcohol Testing DISA provides comprehensive third-party management solutions. We furnish expert drug and alcohol testing services, including various forms of specimen analysis, like urine, hair and saliva. Our drug and alcohol services include contractor compliance programs, DOT (Department of Transportation) programs, and non-DOT programs. DISA’s DOT services also include policy management and compliance assistance for federally regulated agencies. • Federal Aviation Administration – FAA • Federal Motor Carrier Safety Administration – FMCSA • Federal Railroad Administration – FRA • Federal Transit Administration – FTA • Pipeline and Hazardous Materials Safety Administration – PHMSA

innovative workplace safety

solutions

DISA gives employers a cost-effective way to outsource their crucial risk mitigation and HSSE compliance needs. Our company is the only provider in the marketplace that delivers consolidated employee screening and management solutions relevant to different industries and varying requirements. No other provider can match DISA’s level of innovation or equal our breadth of service.

Technology What allows DISA to provide so many service solutions is the unique ability to integrate and consolidate programs and services across a multitude of industries and geographies, and for varying requirements. The driving force behind this ability is our web-based management system, DISAWorks. This stateof-the-art platform is scalable and customizable, user-friendly and extremely secure. With DISAWorks, we give our clients immediate access to all of the tracking and reporting tools needed to effectively manage their important hiring and safety initiatives.

8

• U.S. Dept. of Home Land Security – DHS (includes U.S. Coast Guard USCG)


Background Screening DISA gives employers the ability to order and track their employee background screens online. We offer the standard searches favored by most employers, as well as those required for DOT

Occupational Health

regulated companies. In addition to individual background

We provide expert occupational health services, including

screening products, we offer customized packages which make

program management, scheduling, and status tracking. Our

the ordering process faster and more efficient. DISA also provides

“occhealth” services include DOT and employer-defined

specialized grading and evaluating services that are based on

physicals, respiratory protection, audio metric testing, supplied air

employer-specified protocols and grading criteria.

training, and automated renewal notices, to name a few.

Training

DISA Health & Safety Centers

DISA’s training services are very extensive and cover a variety of

DISA owns and operates several occupational health centers in

topics. These include over 100 safety courses that comply with the

different industrial regions of the U.S. Our centers provide a vari-

standards and requirements of the Occupational Safety & Health

ety of occupational health and wellness services, including on-site

Administration (OSHA). We also offer drug-free workplace courses,

and emergency collections, and are conveniently located to serve

such as Supervisor Awareness and Employee Education. Our

our energy sector clients. We have four centers positioned along

training services include interactive online modules, in addition to

the Texas-Louisiana Gulf Coast, one in Washington State, and

classroom-style seminars led by professional instructors.

two in northern California.

DISA Contractors Consortium DISA’s unique contractor compliance program, the DISA Contractors Consortium (DCC), is the largest compliance program of its kind. It administers the employee screening requirements for multiple owners in various locations across the U.S. and abroad. This reciprocal program manages, tracks and reports compliance to those requirements by the contractor workforce. Since its scope is not limited to specific types of operations, the DCC is used by both refinery and exploration and production owners. It is used by more U.S. refineries than any other compliance program and was the first to deliver contractor compliance to offshore operations.

Compliance Assistance DISA provides extensive compliance services and is highly skilled in the area of DOT regulations. We offer expert compliance and audit assistance, as well as frequent regulatory news and updates. We give employers the tools they need to maintain their programs in complete compliance.

9


global safety & compliance

solutions

Extensive Collection Site Network • Austria • Czech Republic • Finland • France • Greece • Hungary • Monaco • Norway • Romania • Belgium • England • Germany • Italy

• Russia • Ireland • Luxembourg • Netherlands • Switzerland • Spain • Sweden • Argentina • Brazil • Costa Rica • Chile • Colombia • Botswana

• Nigeria • Egypt • Mauritius • South Africa • Israel • Malaysia • Philippines • Singapore • Kuwait • Australia • New Zealand


Since the energy sector is DISA’s largest and fastest growing market, we serve a large client base of safety-sensitive employers. These clients include some of the world’s largest oil and gas owners, operators, and service companies. Many of them have wide-spread operations across the globe. Since safety is paramount to these types of employers, extending their safety and compliance requirements into their international operations is imperative. Unfortunately, doing so is extremely limited and virtually impossible to manage. Differences in laws and cultures, combined with inadequate infrastructures, a lack of service providers, and huge cost considerations represent major challenges for international employee screening. Creating the international compliance solutions our clients need has been a major objective for our company. To make it happen, we initiated an exhaustive research, design and development phase, which included a strategic, international acquisition. These initiatives resulted in impressive global capabilities, which were rolled out in 2012. We now have an office located in Stockholm, Sweden, and an extensive network of experienced collections sites, laboratories, and multilingual MRO (Medical Review Officer) services. We are confident our global services offer the most powerful, wide-range of employee screening solutions available.

Multilingual MRO Services Arabic Bosnian Cambodian Cantonese Creole Czech Farsi (Persian) French German Hindi Italian

Japanese Korean Malay - Singapore & Malaysia Mandarin Portuguese Russian Spanish Tamil - Singapore Thai - Singapore Vietnamese

DISA2011

11


2011 company performance

I wanted to thank you and the DISA team for your great customer service, making it easy to order and track our occupational medical requirements, and helping us to stay compliant with both OSHA and FMCSA requirements. Your expertise and experience has enhanced our occupational medical program, as well as our drug and alcohol program. — Corey Sarro HS&E Specialist Express Energy Services


successes &

highlights

Planning Once again, DISA recorded double-digit percentage growth in 2011 and broke more financial and volume records than ever before. We continued to build upon a corporate platform that included a well-defined strategy for profit and growth; one focused on financial discipline, innovative thinking, and operational excellence. This strategy is designed to deliver value and foster both near and long-term success.

Strength In 2011, DISA maintained a strong balance sheet, reflecting excellent volume and revenue outcomes. Revenue and volume growth rates over the prior year were 41.3% and 39.0%, respectively. We maintained a conservative working capital position and extensive liquidity. The combination of broad organic growth and strategically aligned acquisitions helped us to saturate existing markets, expand our geographic footprint, and diversify our service portfolio.

Sustainability DISA’s year-over-year success is a reflection of our commitment to strategic planning and our ability to achieve sustainable growth and ongoing financial strength.

Increase in Volume by Program Type Program Type

% Growth Over Prior Year

DISA Contractors Consortium Global

40.8%

Exploration & Production Consortium

49.6%

Corporate & DOT

23.4%

Background Screening

66.2%

DISA2011

13


2011 program statistics

Encana’s zero tolerance drug and alcohol policy is at the heart of our efforts to create and maintain a safe work environment. DISA helps ensure the integrity of this program. — Dyan M Piscopo Occupational Health Analyst Encana Oil & Gas (USA), Inc.

DISA contractors consortium

compliance solutions for work-ready employees Refining & General Industry - Serves the downstream refinery owners and contractors.

Exploration & Production Contractors Consortium - Serves upstream owners and contractors and covers both onshore and offshore operations. This consortium also includes the following DOT programs: DOT FMCSA Contractors Compliance DOT PHMSA Contractors Compliance USCG Contractors Compliance

Hair Testing Consortium - Manages the hair testing requirements many owners and employers use to complement their urine-based programs or to make their programs more stringent.


REDUCTION IN TESTING DCC programs are driven by the special requirements of each unique owner, as well as those associated with federal regulatory agencies. The DCC was designed to create and manage reciprocal policies and programs around these requirements, alleviating the need for multiple programs and reducing redundant testing. The DCC is divided into three major categories. Refining & General Industry and Exploration & Production operate under policies that require urine-based testing and analysis, while our Hair Testing Consortium was specifically created to manage hair testing requirements across all industries. Contractor companies that participate in the DCC can verify active employee members into their programs without the need for retesting. Reducing redundant testing also reduces costs for participating companies.

2011 TESTS AVOIDED BY VERIFICATION Savings by Consortium # Tests Avoided % Reduction Annual Savings by Verification in Testing Per Policy

Total Annual Savings

Refining & General Industry DISA Contractors Consortium Legacy (DCC)

6,921

34.31

$512,154

Refining/ General Industry

DISA Contractors Consortium (DCCHA)

84,861

41.26 $6,279,914

$6,792,068

Exploration & Production Contractors Consortium (EPCC)

11,983

15.34

$886,742

DOT FMCSA Contractors Compliance

N/A

N/A

N/A

DOT PHMSA Contractors Compliance

N/A

N/A

N/A

USCG Contractors Compliance

N/A

N/A

N/A

Exploration & Production

E&P $886,742

Hair Testing DISA Hair Testing Consortium (DCCHT without Randoms) DISA Hair Testing Consortium (DCCHT with Randoms)

23,051 6,812

38.35 $1,705,774 25.65

$504,088

Hair Testing $2,209,862

DISA2011

15


drug testing positivity statistics

As the company’s HSE director, I need to know how we are doing in staying compliant with our occ med needs. DISA has been outstanding in helping me and BOS Solutions meet our compliance needs. My company is planning on possibly doubling its employment size again in 2012, and we are ready to meet our drug and alcohol, occ med, and background check needs, thanks to DISA. — Brad Whitaker, MSPH, CSP HSE Director BOS Solutions


positivity rates by program type The DISAWorks System generates a wealth of valuable program statistics. Positivity rates are some of the most important statistical data tracked and reported by DISAWorks. The following graphs and tables break down the percentage of positive test results from the total volume of tests conducted by DISA in 2011. They are broken down by drug and test purpose for each program type, as well as for each individual consortium.

DCC 2011 Positivity Rates

DCC Programs 8,396 Positives 4500

Marijuana

4000 # of Positives Per Drug

Testing Type Cocaine

3500

Opiates

3000

Amphetamines

2500

PCP

2000

Barbituates

1500

Benzodiazepines Propoxyphene

1000

Methadone

500

Alcohol

0

Cocaine

# of Positives Per Drug

Amphetamines Barbituates Benzodiazepines Propoxyphene

500

Methadone Alcohol

0

1.92

Reasonable Cause

7.76

All Tests

2.20

Positivity Rate

Pre-Employment

2.72

Random

1.12

Post-Accident

1.53

Reasonable Cause

10.70

All Tests

Testing Type

800 700

# of Positives Per Drug

Post-Accident

2.09

DOT 2011 Positivity Rates

DOT Programs 1,647 Positives

600

Marijuana

500

Cocaine Opiates

Amphetamines

300

PCP

200

Alcohol

0

1.06

PCP

1000

100

Random

Opiates

1500

400

3.11

Testing Type Marijuana

2000

Pre-Employment

Corporate (Non-DOT) 2011 Positivity Rates

Corporate Programs 3,772 Positives 2500

Positivity Rate

Positivity Rate

Pre-Employment

1.26

Random

0.69

Post-Accident

1.08

Reasonable Cause

9.57

All Tests

1.10 17


positivity rates by consortium type Refinery & General Industry DCCHA 2011 Positivity Rates

DCCHA 3,077 Positives 1800

Marijuana

1600 # of Positives Per Drug

Testing Type Cocaine

1400

Amphetamines

1000

PCP

800

Barbituates

600

Benzodiazepines Propoxyphene

400

Methadone

200

Alcohol

0

2.67

Random

0.94

Post-Accident

1.80

250

All Tests

Testing Type Marijuana Cocaine

200

Reasonable Cause

18.22 1.70

DCC Legacy 2011 Positivity Rates

DCC Legacy 439 Positives

# of Positivies Per Drug

Pre-Employment

Opiates

1200

Positivity Rate

Positivity Rate

Pre-Employment

3.21

Random

0.77

Post-Accident

3.47

Opiates

Amphetamines

150

PCP

Barbituates

100

Benzodiazepines

Propoxyphene

50

Methadone

Alcohol 0

Reasonable Cause All Tests

12.12 1.90

Exploration & Production EPCC 2011 Positivity Rates

EPCC 2,466 Positives 1600

# of Positives Per Drug

1400

Marijuana

Cocaine

1200

Opiates

1000

Amphetamines

800

Barbituates

Benzodiazepines

400

Propoxyphene

0

Positivity Rate

Pre-Employment

2.59

Random

1.39

Post-Accident

1.91

Reasonable Cause

5.70

All Tests

2.25

PCP

600

200

18

Testing Type

Methadone Alcohol


positivity rates by consortium type Exploration & Production DOT Contractor Compliance PHMSA 2011 Positivity Rates

PHMSA Contractor Compliance 577 Positives

Testing Type

300

# of Positives Per Drug

250 Cocaine

150

Amphetamines PCP

100

Alcohol

Random

1.04

Post-Accident

0.89

Reasonable Cause All Tests

0

Testing Type

350 300

Cocaine 200

Opiates

150

Amphetamines PCP

100

Alcohol

50 0

Pre-Employment

0.89

Random

0.58

Post-Accident

1.28

Reasonable Cause

9.58

All Tests

0.83

Testing Type

60 50 Cocaine

1.92

Random

0.68

Post-Accident

0.81

Reasonable Cause

1.96

All Tests

1.33

Opiates

Amphetamines PCP Alcohol

10 0

Positivity Rate

Pre-Employment Marijuana

20

Positivity Rate

USCG 2011 Positivity Rates

USCG Contractors Compliance 108 Positives

30

1.53

Marijuana

250

40

21.27

FMCSA 2011 Positivity Rates

FMCSA Contractor Compliance 747 Positives

# of Positives Per Drug

1.66

Opiates

50

# of Positives Per Drug

Pre-Employment Marijuana

200

Positivity Rate

19


positivity rates by consortium Hair Testing Consortium DCCHT 2011 Positivity Rates

DCCHT 2,406 Positives

Testing Type 1200

# of Positives Per Drug

1000

Marijuana

800

Cocaine Opiates

600

Amphetamines

400

PCP

200

0

Positivity Rate w/randoms

w/o randoms

Pre-Employment

5.29

4.31

Random

0.83

0.00

Post-Accident

0.00

0.00

Reasonable Cause

0.20

0.00

All Tests

3.20

3.77

2011 Graded Background Scores Score

Record Type

# of Employees

% of Total

54,268

82.72

0

Clear Record

1

Non-Violent Misdemeanors

5,855

8.92

2

Violent Misdemeanors

1,773

2.70

3

Lesser Felonies

539

0.82

4

Felonies in 3 and Misdemeanors in 2

94

0.14

5

Higher Felonies

2,579

3.93

6

Felonies in 5 and Misdemeanors in 2

4920

0.75

7

Patriot Act Hits

0

0.00

Number of Consortium Graded Background Screens Avoided Due to Existing Active / Green Light Employee Status: 9,468 20


CLIENT FOCUSED We believe clients should be the driving force behind any business. That is why our clients play an active role in how and why we develop our services and IT functionalities. We are committed to giving clients the tools they need to keep their workplaces safe, healthy and productive. client sampling Apache Corporation BJ Services BP Brand The Brock Group ConocoPhillips Dow Chemical Company

Encana Corporation ExxonMobil Fluor Corporation Aquilex Hydrochem Integrated Airline Services, Inc. JV Industrial Companies Marathon Petroleum Company

Marathon Oil Company Pavestone Shell Oil Company Starcon Stewart & Stevenson Swinerton, Inc. Tesoro Corporation

Team Industrial Timec Company, Inc. Valero Energy Corporation Veolia Environmental Services Weatherford International

2011 client expansion # of Individual Client IDs Added

1868

# of Client Locations Associated With Those IDs

2014

# of Policies Activated Under Those IDs

3865

growth

Another important way we support our clients is through ongoing membership and participation in various organizations that are directly related to their business. Our company is actively involved in organizations that are important to our clients, drive workplace safety and security, and support the prevention of workplace substance abuse. Memberships Associated Builders & Contractors Association of Chemical Industry of Texas Drug & Alcohol Testing Industry Association Greater New Orleans Business Roundtable Houston Area Safety Council HR Houston National Association of Professional Background Screeners

National Safety Council Society for Human Resources Management Substance Abuse Program Administration Association The American Society of Safety Engineers Three Rivers Manufacturing Association The Associated General Contractors of America Western Council of Construction Consumers

21


2011 in review

My Industry is very busy, and I am constantly being pulled in many directions. So it gives me great peace of mind to know I have a company and representatives like DISA to support me and my substance abuse program. Their professionalism, response, and general customer concern make it an extreme pleasure to work with them. Because of DISA and its excellent customer service and personal touch, our substance abuse program is a complete success! — Scott Stephens U.S. HSE Manager Packers Plus Energy Services (USA) Inc.


AN EFFECTIVE STRATEG Y When our company started, drug and alcohol testing was our sole business line. We have spent the last 25 years learning about our clients, concentrating heavily on safety and compliance. It did not take long to figure out that those employers who operate in safety sensitive environments need more than drug and alcohol testing to make their safety programs truly effective. Service consolidation, program standardization, and the ability to customize programs and policies around distinct requirements, are common needs across a multitude of employers and industries. DISA’s primary goal became the development of integrated employee screening and safety solutions that would serve more employers in more industries than any other provider. With this goal in mind, we created a diverse business model made up of integrated service verticals. Our Employee Screening Dashboard model became the road map for our company. Our dashboard’s strategic design allows our company to diversify through the addition of multiple service lines that complement our original business model. Our dashboard includes numerous service verticals, each made up of relevant employment and safety management services. They represent a comprehensive service offering that has allowed our company to grow our business in the safetysensitive energy sector, and to expand into different types of industries and geographies.

2011 GOALS Diversify our corporate model through strategic expansion of our service line verticals. Sustain the highest level of customer satisfaction through vigorous quality management and unequalled customer care. Deliver value-added, cutting edge services that are uniquely our own. Decrease employer costs and enhance workplace safety unlike any other provider. Remain distinct in our industry by always looking forward and adjusting to changes in industry, the economy and world markets, and, most importantly, our clients’ needs.

This unique concept has given us the ability to provide a level of program consolidation and standardization that is extended to any type of employer, anywhere in the world, and which makes us truly unique in our industry.

DISA2011

23


2011 TARGETS &

highlights

international service expansion • Completed the design and development phase and rolled out international services in Q1 of 2011. • Opened DISA’s international office in Stockholm, Sweden.

DOMESTIC GROWTH • Expanded existing services to additional regions of Washington State and Montana. • Expanded contractor compliance services into Los Angeles. • Introduced hair testing into the upstream market through a mandate by Shell Exploration & Production for their Gulf of Mexico operations • Supported shale play operations by expanding onsite collections and occupational health services. These operations include Eagle Ford, Permian, Barnett, Marcellus and Haynesville plays. • Expanded services to midstream (pipeline) and transportation (FMCSA) industries to support the demand of booming shale play operations on oil field service companies.

24

DISA2011

Thanks again for all your help - very nice dealing with someone who goes the extra mile to help you out. — Larry Walls HSE Manager Resource Production Company


CLIENT BASE DEVELOPMENT • Conducted eight owner mandated contractor compliance program rollouts.

TARGETS & highlights

• Added nearly 2,000 new companies to our existing client base.

DISAWORKS SYSTEM ENHANCEMENTS SERVICE VERTICAL EXPANSION • Added owner site-specific training. • Expanded mobile, on-site services fleet with the addition of new and enhanced mobile units. • Opened new DISA Health & Safety Center in Concord, California. • Established new on-site collections facility at ConocoPhillips refinery in Bellingham, Washington. • Added and expanded DISA Safety Orientation Program Training (DSOP) – refinery specific training. • Added Applicant Entry and E-Verify services to background screening vertical.

Strategic Acquisitions • March 2011 – Acquired Bay Area Training Corporation and Bay Area Training (BAT) services, which enhanced the availability and continuity of the refinery safety training (now known as DISA Safety Orientation Program). • October 2011 - Acquired Drugtest Scandinavia, which expanded our international service offering.

• Developed an electronic process (eReq) to replace non-DOT Custody and Control Form. • Implemented an automated process at various DISA safety centers to allow documents to be scanned directly into the DISAWorks system. • C  ontinued to expand and improve the Occupational Medical RecordsTracking (OMRT) product by adding new storage, tracking and retrieval capabilities. • Improved the processing of DOT Alcohol Forms with faster throughput. • C  reated a new interface for clients and internal users to request international screening services. • Developed the ability to invoice by purchase order or job number. • Added the ability to bundle training courses into custom packages. • Added screening services for Synthetic THC (K2) and Synthetic Stimulants (Bath Salts, Salvia) • Revised our primary consortium panel to include testing for ecstasy and heroin, as well as lower cutoff levels for several drugs, keeping the panel more closely in line with the 2010 DOT panel change.

DISA2011

25


I was very pleased with DISA’s services in 2011 and, in particular, the personal attention provided both Isabel and me. We look forward to a similar continuation in 2012. We greatly value DISA’s services being provided to ConocoPhillips. — Bob Wirtanen & Isabel Soliz ConocoPhillips - San Juan Business Unit

DISA has been an excellent resource for helping our company facilitate drug testing and background checking. The customer service is always reliable and helpful, and the website is user friendly. — Austin Neel Aqua Drill International

DISA’s staff is enthusiastic, friendly, understanding and knowledgeable on the services they provide. — Bart Dupre HSE Manager T. Baker Smith

DISA testing centers provide our company with the ease and convenience of drug screening, audio exams, respiratory clearance exams, fittesting needs and refinery-specific training. They have a wonderful staff that works quickly and efficiently, often with little or no notice, but they always work diligently to exceed our needs. Due to their continued assiduousness, they have earned our respect and will be our primary clinic for occupational needs. — Karla DeVaney Human Resources Petrochem Insulation, Inc.


OUTLOOK for In 2012, our team plans to continue our exceptional growth trend. We will continue to leverage a strong sales pipeline, existing client opportunities, and a firm financial standing to exceed volume and financial targets and projections, once again. Both short-term and long-term initiatives will be included as part of an ongoing strategic focus.

Short-Term Initiatives There are a number of short-term initiatives that will have a major impact on our company in 2012. E-Signature Proper consent, on both the employer and employee levels, is one of the most important aspects of our business. It decreases client liability, enhances quality assurance, and, most importantly, protects the integrity and confidentiality of the information we manage. Since technology is also key to our company, the ability to capture and store client signatures in an electronic format is highly desirable. We started developing this capability in 2011. This initiative will be completed and deployed to our clients during Q1 of 2012. Strategic Acquisitions We will pursue an acquisition to help expand our services to the transportation sector. Our target is a company that provides driver qualifications and fleet management services. Due diligence for this strategic acquisition began in 2011. International Expansion DISA continues to develop and expand our international service vertical. In 2012, we will promote global safety and substance abuse training and expand our service center network to include an international facility. Even more exciting, we will unveil our international policy development services which will be designed to be compliant with country-specific laws and requirements and will include ongoing client information and regulatory updates. DISA will be the first employer services provider to develop these complex international capabilities.

2 12 Long-Term Initiatives In the coming year, our team will work on a number of ongoing, long-term corporate developments. Service Center Expansion In addition to expanding our service center network internationally, DISA will establish new facilities across the U.S. These locations will be strategically positioned to support continued energy sector expansion to include upstream, midstream and downstream operations. Increase Organic Growth DISA will continue to focus efforts on sustaining strong, organic growth. We will pursue strategic initiatives designed to expand our company into new industries and different geographies, both domestic and international. Saturating the energy sector and building on our existing sales pipeline will continue to be important, ongoing initiatives for our company. Service Vertical Expansion Our team will remain committed to our business model by continuing to develop our service line verticals. We will expand our employee dashboard to include applicant tracking and talent management services. These services will enhance DISA’s competitive advantage and allow us to grow our business in new areas. Our Clients DISA will continue keeping our clients heavily engaged in our company’s design. We will continue to develop our business model around their needs by providing innovative, value-added services, which will be delivered with the highest level of customer care possible.

DISA2011

27


EXECUTIVE TEAM

Gene W. Perry President/ Chief Executive Officer

Lance Hack Vice-President, Finance/ Chief Financial Officer

Karen Hess Vice-President, Human Resources

Jeff Boyle Vice-President/ Chief Operations Officer

Colin Woods Vice-President, Sales Operations

I have been a member with DISA almost 10 years and have found you to be the easiest third party administrator with which to work. Great job and I look forward to continuing to work with you. — Theresa A. Thomas EHS Administrator Tracer Construction Co./Tyco Thermal Controls 28

DISA2011


i n n o v a t i v e e mp l oy e r services

t h a t d e l i v e r


DISA, Inc. 12600 Northborough Drive, Ste. 300 Houston, Texas 77067 Telephone: 800.752.6432 E-mail: sales@disa.com www.disa.com


DISA Year End Review  

An evaluation of DISA's performance in 2011.

Advertisement
Read more
Read more
Similar to
Popular now
Just for you