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APR

12

RESERVATION

REGISTRATION

PLANNING

STAY

LOYALTY SCHEME

your reservation suite www.your-reservation.com info@ your-reservation.com

The first reception suite for evolved hotels

your reservation suite the best guest services


Your Reservation is the first reception suite for hotels that combines direct marketing tools, techniques of up and cross selling to increase customer satisfaction.

An innovative, effective idea that is easy to use. Probably the best hotel reception service since the birth of the web.

Your Reservation Suite allows you to manage relations with customers before and after their stay at your hotel, enhancing the image of your facilities by promoting offers and services aimed at increasing client stay rates and expenditure. The service, both multilingual and customisable, and has an end user uptake rate in excess of 140%.


APR

12

CUSTOMER ACTIVITIES

RESERVATION

REGISTRATION

PLANNING

STAY

LOYALTY SCHEME

THE ACTIVITIES OF TODAY’S HOTELS

Almost completely entrusted to on-line booking services

Sending of a standard confirmation reservation e-mail

None

Client management

Limited to periodic newsletters

THE ACTIVITIES OF THE EVOLVED HOTEL

THE BENEFITS FOR THE EVOLVED HOTEL

Website Integration: • SERVICES • PROMOTIONS • NEWS AND EVENTS at your hotel • EVENTS around the city

• IMAGE improvement • Possibility of a FIDELITY scheme with your site • Autonomous and continuous UPDATES

• Sending of an automatic CONFIRMATION E-MAIL • Invite for a RESERVED AREA showing: • hotel SERVICES (to book) • EVENTS in the city • INFO and MEMO

• BOOKING of services and offers presented in the client’s RESERVED AREA during the Stay • BOOKING OF EVENTS in the city

• Sending of an automatic WELCOME EMAIL the day of arrival

• Sending of an automatic e-mail CUSTOMER SATISFACTION QUESTIONNAIRE • Sending periodic, targeted NEWS, EVENTS, CARDS • Sending automatic, periodic GREETING CARDS

• Offer of an evolved COURTESY SERVICE • Development of UP-SELLING

• Increase of PROFITS • OPTIMIZATION of work

• ATTENTION to the customer • Information on how to reach the hotel

• FEEDBACK on the quality of the client’s stay • Development of ongoing UP-SELLING


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ACTIVITIES OF AN EVOLVED HOTEL

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your reservation suite www.your-reservation.com info@ your-reservation.com

Your Reservation Suite  
Your Reservation Suite  

Your Reservation is the first concierge suite for hotels that combines direct marketing tools, techniques of up and cross selling and custom...

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