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Expressions of Making and Taking Reservation


Could I book a single room, please? Listening Activity 1 Listen to the conversation and complete the following dialogues with words or phrases based on what you’ve heard. Mr. Sandals : Hello, I'd like to reserve a hotel room. Receptionist : That should be no problem. 1) _______________________ your full name, please? Mr. Sandals : My name is John Sandals. Receptionist : Hello, Mr. Sandals. My name is Michelle. 2) ___________________ do you need that reservation, sir? Mr. Sandals : I'm planning to visit New York from Friday, April 14 until Monday, 3) _________________. Receptionist : Our 4) ____________________ recently went up. Is that okay with you, Mr. Sandals? Mr. Sandals : How much 5) _________________________ are we talking about? Receptionist : Each night will be 6) _____________________. Mr. Sandals : That price is perfectly acceptable. Receptionist : Wonderful! 7) ________________________ a smoking or nonsmoking room? Mr. Sandals : Nonsmoking, please. Receptionist : Next question: Is a 8) ____________________ bed okay? Mr. Sandals : That sounds fine. Receptionist : Okay, Mr. Sandals. 9) _________________ is in our computer. All we need now is a phone number. Mr. Sandals : Certainly. My phone number is 626-555-1739. Receptionist : Thank you, Mr. Sandals. We 10) ____________________ to seeing you in New York! Write T if the statement is true or F if false based on the conversation above. 1. Mr. Sandals would like to book a table [ 2. Mr. Sandals would visit England this week [ 3. Mr. Sandals wanted to stay in the hotel for 4 days [ 4. The rate of the room was more expensive than the previous rate [ 5. Mr. Sandals chose smoking room [ 6. Mr. Sandals booked a room with single bed [ 7. Mr. Sandals gave his phone number to the receptionist [ 8. The receptionist handled the customer rudely [

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Speaking Activity 2 Study the following expressions of making and handling reservation. Expressions of Making and Taking Reservation

Making Reservation I would like to I want to I need to I’m going to Could Can May

book reserve

a single /return /business class/night flight ticket a room with double/single bed a train seat

I reserve book

A table for lunch/dinner?

Expressions of Making and Taking Reservation


Taking Reservation Opening Conversation:  Lestari restaurant, can I help you/ How may I help you/ What can I do for you??  Good morning, may I help you?  Yes, Sir/Madam/Yes, of course/Certainly Hotel Reservation:  What kinds of room do you need? Standard or superior?  Would you like single or double bed?  How long will you stay, Sir/Ma’am? Ticket Reservation:  What ticket do you want, Sir/Ma’am? Single or return?  When will you fly, Sir/Ma’am?  What is your destination? Refusing Reservations:  I’m sorry to inform you that all rooms/seats/tickets/tables have been reserved.  I’m really sorry, I’m afraid we cannot make any reservations for you.  All rooms/seats/tickets/tables have been reserved. Activity 3 Complete the following dialogues with the correct expressions of making and handling reservation.  You are in Paris with your wife/husband for your honey moon. You’d like to stay in a hotel. Now, you are reserving a room Receptionist : Good afternoon, Grand Hyatt Hotel. May I help you? You : 1) ……………………………………………………… Receptionist : Certainly. When for, madam/sir? You : 2) ……………………………………………………… Receptionist : How long will you be staying? You : 3) ……………………………………………………… Receptionist : What kind of room would you like? You : 4) ……………………………………………………… Receptionist : Certainly, madam. I’ll just check what we have. Yes, we have a room on the 4th floor with a really splendid view. You : 5) ……………………………………………………… Receptionist : It’s 84 euro per night, including breakfast. You : 6) ……………………………………………………… Receptionist : Who’s booking, please? You : 7) ……………………………………………………… Receptionist : Okay, let me make sure I got that. Mr. and Mrs. 8) …………………… . Deluxe room, with double bed for March the 23rd until 25th. Is that correct? You : 9) ……………………………………………………… Receptionist : Let me give you your confirmation number. It’s 7576385. Thank you for choosing Grand Hyatt Hotel and have a nice day. Good bye.  Tomorrow is your birthday. You’ll celebrate it with your friend of five. Now, you’re reserving tables in a famous restaurant Hostess : Hello, 1) ……………………………………………………… Guest : I’d like to reserve a table on 2) ………………………………. Hostess : At what time? Guest : 3) ……………………………………………………… Hostess : For how many? Guest : 4) ………………………… . Oh, can I get a table 5) ……………………………… Hostess : Sure, can I have your name please? Guest : It’s 6) ……………………………………………………… Hostess : May I have your phone number please? Guest : Sure, it’s 7) ……………………………………………………

Expressions of Making and Taking Reservation


 You will fly to Sydney next Tuesday afternoon. Now, you are reserving the ticket Reservation clerk: Qantas Airways, good morning. Can I help you? You : 1) ……………………………………………………… Reservation clerk: One moment, please. Yes, there’s a flight at 16.45 and one at 18.00. You : 2) ……………………………………………………… Reservation clerk: Economy, business class or first class ticket? You : 3) ……………………………………………………… Reservation clerk: That would be US $350. You : 4) ……………………………………………………… Reservation clerk: Could I have your name, please? You : 5) ……………………………………………………… Reservation clerk: How would you like to pay, Mr./Mrs. 6) ………………………….? You : 7) ……………………………………………………… Reservation clerk: Yes, but you will have to confirm this reservation at least two hours before departure time. You : 8) ……………………………………………………… Reservation clerk: Now, you have been booked, Mr./Mrs. 9) ……………. The flight leaves at 16.45 and your arrival in Sydney will be at 9.25 a.m. local time. The flight number is QA 476. Activity 4 Work in pairs. Create a dialogue based on the following situation. Situation 1 The Smiths is going to have a vacation in Belitung from July 15 to July 20. During their vacation, they want to stay in Bagawan Hotel. The smith’s consists of four people (parents and two daughters). They need 2 double-bed rooms with a beach view. To make sure her family will get the appropriate rooms as they expect. Mrs. Smith makes a reservation Situation 2 Rangkuti’s family is going to have a dinner at Queen Restaurant on August 5 at 7 p.m. they need a table for five in the non-smoking section. Mr. Rangkuti will make a reservation first to make sure the table they want.

Reading Activity 5 Read the text carefully Making Hotel Reservation If you elect to make a room reservation through websites and do not have an established user profile, you will need to furnish your name, telephone number, billing address and credit card type, number and expiration date, in addition to the dates of your stay, the number of rooms you will require and the number of adults and children in your party. In order to permit us to serve you better, you will also be asked to furnish the following additional information, as applicable, although it is not required in order for you to obtain a reservation: your e-mail address; your Gold Passport Membership Number; your Group/Corporate Number (if we have assigned an identification code to your group, company or organization); your À flight arrival details; whether you qualify for a special rate as a Senior Citizen, employee of the U.S. Government or member of the American Automobile Association; and whether you have any special requests (which you can indicate by either ticking one of the pre-selected choices found in the online form or by entering a note in the Comments Field). If you are a travel agent making a reservation on behalf of a client, you will also be asked to provide your Travel Agent I.D. If you have an established user profile on either hyatt.com or goldpassport.com, you may use the information contained in your user profile to pre-populate any corresponding required or requested information field.

Expressions of Making and Taking Reservation


While online, you will be given a reservation confirmation number and if you so request while online, a confirmation of your reservation by e-mail. The information you furnish when making a reservation will be used to fulfill your reservation and may be used as otherwise disclosed in this policy. (Source: www.hyatt.com) Answer the questions based on the text. 1. What is the text about? 2. Have you ever made a hotel reservation through a website? 3. What should you do if you decide to make a hotel reservation through website? 4. What information do you have to furnish for a better service? 5. If you are a travel agent, what will the hotel ask you to do when you make a reservation on behalf of your client? 6. What will the hotel do with the information you have fulfilled in the reservation form?

Writing Activity 6 Complete the following reservation form with your data/information. Do not leave any blank spaces.

Expressions of Making and Taking Reservation


Activity 7 Choose a, b, c or d as the correct answer. 1. Receptionist : Good afternoon. Bali Beach Hotel. Can I help you? Caller : I’d Like to reserve a room, please. Receptionist : For what date, sir? Caller : From December 30th to January 2nd Receptionist : Yes, we still have some rooms for these dates. What does the caller want to reserve? a. A room in a hotel b. A ticket to Bali c. A seat in a plane d. A room for seminar 2. Woman : Good Morning, sir. How can I help you? Man : I need a 40 seat bus for Saturday. Woman : Is it for the whole day? Man : No, just for six hours. What does the man want to reserve? a. A hotel room c. 40 seats in a restaurant b. A bus with 40 seats d. A bus for the whole day 3. Woman : I would like to book two round tickets to Manado, please? Man : Yes, there is Lion Air at 11.30 a.m., tomorrow and Batavia at 02.30 p.m. the day after tomorrow. Woman : OK. I’ll take Lion Air. What time will the woman go? a. 11.30 a.m. tomorrow c. At 11.30 a.m. in two days b. At 02.30 p.m. tomorrow d. At 02.30 p.m. in two days 4. Man : We are looking for a conference room for seminar. Could we reserve it for next Tuesday? Woman : I am sorry, but the room is fully booked from next Monday to Thursday and Saturday Man : That’s OK. Thanks anyway When does the man need the room? a. Monday b. Tuesday c. Thursday d. Saturday 5. Man : I’d like to book a seat for Surabaya Woman : Single or round trip? Man : Single, please. What does the man want? a. A seat in a theatre c. A single trip ticket b. A round trip ticket d. A book about Surabaya 6. Receptionist : Good evening, Quality hotel can I help you? Caller :… a. I’d like to reserve a room, please. c. It’s a five star hotel b. The hotel is reasonable d. I’d like to reserve a single ticket to Surabaya 7. Receptionist : Good afternoon, sir. What can I help you? Man : I’d like to book a ticket for myself to Yogyakarta for next Friday. Receptionist : Friday afternoon. Fine, sir. There’s one flight to Yogyakarta at 4 p.m. How will the man go to Yogyakarta? a. By train b. By bus c. By plane d. By taxi 8. Receptionist : Good morning, Happy Family Restaurant. May I help you? Guest : Good morning, …. Receptionist : When would you like your reservation? Guest : Tomorrow evening. a. I’d like to reserve a single room, please b. I’d like to book a table for dinner, please c. Is it possible for me to book a ticket to Surabaya for tomorrow afternoon d. I want to order some food please 9. Receptionist : Under what name would you like the reservation? Tian : Christian Andry Receptionist :…

Expressions of Making and Taking Reservation


Tian : Yes. It’s 9985482 a. My phone number, please. c. Can I tell you my phone number b. May I have your phone number? d. Will you speak about your phone number? 10. Taufiq : I’m sorry. … Olga : What about business class, still available? Taufiq : Yes, we’ve got 5 seats left. Single or return? a. The tickets for economic class have been reserved c. When will you fly, miss? b. Do you prefer stall or balcony d. Would you move to the second floor? Questions 11-15 refer to the following text How to Make an Online Hotel Reservation 1. In order to make a hotel reservation, you have to decide the date you plan to travel on and book accordingly. Plan early to ensure that you get the hotel and the room you want 2. You need to have a valid credit card for online payment. Actually, many websites accept payment through other modes, like direct debit, but having a credit card ensures that you can make reservations everywhere 3. Ascertain your requirements and budget before looking for hotel. There are many different kinds of rooms and rates within a hotel depending on the size of the room, view, amenities, and others 4. Conduct an online search to find the website of various hotels to gain more information. Browse through them carefully as it is possible that the price is different from website to website 5. When you have found a hotel, don’t hesitate to negotiate the price. Remember that as a customer you have the bargaining power, so make use of it 6. Before making a payment, inquire about the services that are included in the room rate. Ask whether the hotel provides transportation from the airport or station. Also specify which room you want. Either smoking or non-smoking 7. Make the payment when you are fully convinced that you wish to stay in the hotel 11. What should a person do before making a reservation? a. Search the location of hotel c. Make a new credit card b. Make a decision when to travel d. Bargain the price of the room 12. What is the importance of having a valid credit card? a. It is needed when we pay the bill c. Reservation can be done wherever we are b. We can pay by browsing websites d. The price can be bargained 13. When should we make the payment? a. When we are sure we want to stay there c. If the hotel provides free transportation b. When we inquire about the services of the hotel d. If we can bargain the room rate 14. Why do we have to be careful when browsing for hotel information? a. The room rate can be different from that of in the websites b. They give complete information about the hotel c. There are many kinds of rooms in the hotel d. The facilities are not complete 15. “…, don’t hesitate to negotiate the price.” The italic word means feel …. a. doubtful b. certain c. ashamed d. disturbed Questions 16-20 refer to the following text Receptionist : Good afternoon, sir. Can I help you? Guest : Good afternoon. I want a room with twin bed, please Receptionist : Have you booked a room? Guest : Oh, no. I’m afraid not. I didn’t know I should come until today Receptionist : How long would you like to stay here? Guest : Three days before Sunday morning Receptionist : I will see what we have, sir. We are fully booked just at present Ah, let me see. We have a room on the first floor Guest : I don’t really need a private bathroom. All I want is a quiet room away from the noise of the traffic. I want to sleep well

Expressions of Making and Taking Reservation


Receptionist Guest Receptionist Guest Receptionist Guest

: Oh, I’m sorry. There are no rooms on the first floor. What about on the second floor? : Well, that would be fine. How much is the room rate? : $ 15, including breakfast : What about the other meals and coffee break? : Certainly, sir. Would you please fill in this registration form? Give your name and address. : Thank you

16. What is the conversation about? a. Booking a hotel room c. reserving a table b. Having breakfast d. attending a conference 17. Can the guest reserve a room to be occupied at the moment? a. Yes, he can b. No, he can’t c. Yes, anytime d. No way 18. What kind of situation does the guest expect from the hotel? a. A room with twin bed c. Noisy b. Peaceful d. On the first floor 19. Where is the room located? a. On the first floor c. On the second floor c b. Near the traffic d. On the top floor 20. “All I want is a quiet room away from the noise of the traffic.” The italic word has opposite meaning with … a. silent b. tranquil c. crowded d. exquisite

Expressions of Making and Taking Reservation

reservation  

this contains examples of expressions of making and taking reservation