Markerstudy corporate profile

Page 1

Putting fun into insurance for 15 years‌

Markerstudy Group a trading name of Markerstudy Limited is authorised and regulated by the Financial Conduct Authority (Number 312214). Registered in England and Wales Number 03969511. Registered Office: 45 Westerham Road, Bessels Green, Sevenoaks, Kent TN13 2QB Markerstudy Insurance Company Limited is authorised by the Gibraltar Financial Services Commission and subject to a limited regulation by the Financial Conduct Authority and Prudential Regulation Authority in respect of underwriting insurance business in the UK (Number 206322). Registered in Gibraltar Number 78789 with Registered Office: 846-848 Europort, Gibraltar. Zenith Insurance Management UK Limited is authorised and regulated by the Financial Conduct Authority (Number 429279). Registered in England and Wales Number 05309111. Registered Office: Chester House, Harlands Road, Haywards Heath, West Sussex RH16 1LR Zenith Insurance a trading name of Zenith Insurance plc is authorised by the Gibraltar Financial Services Commission and subject to a limited regulation by the Financial Conduct Authority in respect of underwriting insurance business in the UK (Number 211787). Registered in Gibraltar Number 84085 with Registered Office: 846 - 848 Europort, Gibraltar.

Corporate Profile

0844 324 6900




Welcome to 15 fabulous years of Markerstudy Group

Introduction Page 2 Meet the Executive Directors Page 3 – 4 Markerstudy Insurance Company Limited Page 5 – 6 Markerstudy Limited Page 7 Zenith Insurance plc Page 8 Zenith Insurance Management UK Limited Page 9 Zenith Marque Insurance Services Limited Page 10 Meet the people Page 11 – 18 Meet the Broker Management team Page 19 – 24 Markerstudy Schemes Page 25 – 28 Bespoke Underwriting team Page 29 – 30 Ultimate Insurance Solutions Page 31 – 32 Retail Division Page 33 – 36 Auto Windscreens Page 37 – 38 Vision Vehicle Solutions Limited Page 39 – 40

On 4th May 2001, Markerstudy became a trading entity. Since that auspicious date, a variety of complementary businesses and brands have been strategically acquired and developed, establishing our foothold and ensuring the group remains fully committed to the insurance industry. With an innovative and entrepreneurial board of directors, the group is now at the forefront of technology, supporting our motor insurance services and associated claims handling.

Our insurance companies, Markerstudy Insurance Company Limited and Zenith Insurance work in partnership with brokers and intermediaries to supply both standard and niche motor insurance policies. The Retail Division specialises in cover that provides competitive insurance prices, coupled with excellent customer service. Zenith Marque also provides a broking service through its direct arm, Geoffrey Insurance Services.

Our Group Services businesses, Auto Windscreens and Vision Vehicle Solutions Limited, operate to provide a smooth and seamless customer journey from FNOL to completion of claim. In addition MSG Automotive Solutions Limited provides telematics for personal and fleet customers. The Affinity Division of the business is conducted by Ultimate Insurance Services Limited and BDML Connect Limited, each specialising in providing competitive pet insurance cover. Whilst maintaining our strategy for measured and profitable growth, we’re proud to have been listed in the prestigious ‘Sunday Times 100 Best Companies to Work For’ for four consecutive years, as well as receiving Gold Standard and Health and Wellbeing Awards from Investors In People 2014-2016. We remain committed to our philosophy of giving excellent customer service and ‘putting fun into insurance’ for the benefit of our customers, employees and the community.



Meet the Executive Directors Kevin Spencer Group Chief Executive Officer Kevin is the founder, majority shareholder and CEO of Markerstudy Group of Companies. From his early days with a small provincial broker, to Agency Consultant and subsequently Managing Director of Lloyd’s broker Edgar Hamilton & Wellard, Kevin’s belief in the intermediary market as a strong distribution channel remains unshakeable. To date, Kevin considers the creation of Markerstudy Group to be his proudest achievement. In 2016 this was confirmed when Markerstudy was cited as an ‘Extraordinary’ company to work for and gained three stars – the highest status available – from Best Companies, for the fourth year running.

Gary Humphreys Group Underwriting Director Gary is the second largest shareholder and joint founder of Markerstudy Group of Companies. After a career spent in underwriting in the Lloyd’s market – mainly in motor lines – Gary joined forces with Kevin Spencer in 1997 to establish the MGA that became Markerstudy. Gary continues to head the insurance operations, as well as contributing to the development of the other group companies.

Keith Barber Group Finance Director After gaining a first class degree in Economics and Business Economics at Southampton University, Keith qualified as a Chartered Accountant while working for Ernst & Young. He then joined KPMG in a succession of highly successful senior auditing roles, before accepting the new challenge of Financial Controller in various divisions of Equity Group. Keith joined the board of Markerstudy in 2005 with responsibility for all financial aspects of the Group.

Martyn Holman Group Commercial Director Martyn has enjoyed an insurance career spanning nearly 40 years and has a wealth of experience in underwriting, broking, sales and management. Before joining Markerstudy in January 2014, he spent 11 years at Brightside in the retail insurance broking arm of the business, and secured the position of CEO in 2012. At Markerstudy, Martyn is responsible for identifying and developing new opportunities throughout the group and strengthening existing relationships and has recently been appointed to oversee the Retail Division.



Markerstudy Insurance Company Limited

“We are dedicated to the UK intermediary market and remain committed to working closely with our intermediaries to deliver outstanding personal service”

Markerstudy Insurance Company Limited (MICL) operates within the underwriting division of the Markerstudy Group of companies. Domiciled in Gibraltar with supporting service companies in the UK, MICL is authorised by the Financial Services Commission of Gibraltar in accordance with strict European Union legislation.

MICL’s success is underpinned by a two-pronged underwriting strategy: •• to identify and apply special risk factors to the customer’s advantage •• to employ skilled underwriting technicians who are friendly, accessible and empowered to make decisions

With a strong presence in the UK motor insurance market, MICL specialise in niche motor cover; where our solid market knowledge and experience enables us to create highly targeted products for sectors that include:

Only transacting business through professional UK insurance intermediaries, we take pride in fostering excellent working relationships, and our products feature prominently on aggregator sites such as Compare the Market, and Go Compare, via broker partners.

•• Young drivers •• High

performance/high value cars imports •• Kit cars •• Unusual occupations •• Accident/conviction records •• Taxis and driving schools •• Japanese



Zenith Insurance plc

Markerstudy Limited Markerstudy Limited is authorised and regulated by the Financial Conduct Authority, and is responsible for the marketing and distribution of Markerstudy Insurance Company Limited’s products. In this key supporting role, Markerstudy Limited provides a full range of claims and administration services.

Claims We are proud of our claims paying record, supported by a claims service which provides policyholders with a first class experience, delivered by staff who are specifically trained to exceed expectations. We take a proactive approach to claims, participating in many leading leakage management and fraud initiatives.

Products We offer a wide variety of motor products, encompassing Private Motor (including Schemes business), Private and Public Hire, Fleet, Motorcycle, Taxi and Commercial Vehicle. Our knowledgeable personnel offer a fast and flexible approach and focus on specialist niche sectors where our expertise can add the greatest value.

Technological Investment Markerstudy Limited has put digital investment at the heart of its business strategy, focusing on new technology so that we are able to react to market changes and create accurate prices as they happen. We have been recognised by the Celent Model Insurer Awards for two consecutive years, winning awards for Operational Excellence in 2016 and Data Mastery and Analytics in 2015, as well as winning Data Discovery and Analytics and Path to Production trophies at the Cloudera Data Impact Awards 2015.

Product Development Markerstudy Limited maintains an agile attitude to product development. We are always delighted to look at potential or existing schemes for unusual motor risks, understanding the individual needs of the customer is the most important factor.

Zenith is domiciled in Gibraltar with its service company Zenith Insurance Management UK Limited in the UK. Zenith is authorised by the Financial Services Commission of Gibraltar in accordance with strict European Union legislation.

Zenith started life in 1937 as a motor syndicate within the world renowned Lloyd’s of London and now offers nearly 80 years’ experience in the personal lines market. Using this extensive knowledge and expertise we develop new and exciting initiatives, while providing top quality customer service and support to a distribution network consisting of approximately 1,000 FCA authorised insurance intermediaries.

Zenith is known principally for its broker-distributed motor insurance products. A flexible approach to risk assessment has enabled us to develop a number of specialist motor products, including: • Private car insurance • Motorcycle insurance • Commercial vehicle insurance • Commercial insurance Zenith also provides underwriting for Pet policies through Markerstudy Group of Companies Affinity Division.



Zenith Insurance Management UK Limited

Zenith Marque Insurance Services Limited

Zenith Insurance Management UK Limited (ZIML) is authorised and regulated by the Financial Conduct Authority and is responsible for the marketing and distribution of Zenith Insurance’s products. In this key supporting role, we provide a full range of claims and administration services.

Zenith Marque (formerly Chaucer Insurance) is dedicated to providing high quality motor and commercial insurance solutions via a nationwide broker network.

Based in Haywards Heath, West Sussex, ZIML is a major employer in the town, with more than 200 members of staff. Recently placed in 5th position at the Sussex Super Growth Awards 2016, we are committed to providing high standards of service to all our customers and business partners.

With an enviable reputation, Zenith Marque is built on firm principles of understanding and commitment to broker requirements and insistence on exemplary customer service levels, product development and utilising innovative technology.

Zenith Marque will go further for you and your clients, fostering a people first culture, based on a close understanding of your needs. On behalf of the insurers, Zenith Marque’s experienced team of specialist underwriters apply their expertise in devising new and effective products to take advantage of the opportunities your business presents.



Meet the people Wendy Hilder FCII Group Underwriting and Capacity Manager Wendy celebrates 10 years at Markerstudy, joining in 2006, and bringing with her over 20 years’ experience in the insurance industry. Her role includes responsibility for obtaining capacity from insurers, policy processing operations, policy application fraud teams, operational standards, and business change teams. 0844 324 6912

Steve Stone Group Head of Product

Steve joined the Markerstudy Group in 2010 when he created a new Schemes office in Chelmsford with colleagues that worked for him at QBE. In 2013 Steve accepted a group role as Head of Product, establishing full responsibility for all non MGA underwriting for the group. 0844 871 0451

Steve Cross Group Head of Claims Steve has overall responsibility for all group claims activity. Focused on strategic development, Steve believes in partnering cutting edge claims solutions and technology with skilled personnel, to deliver market-leading results. With extensive experience in the claims field, Steve has previously held senior positions within MT Motor Policies, Holdsure, Link Insurance and GHL Insurance Services. 01892 779 565



Meet the people Chris Staples Group Product Manager Chris has over 30 years’ experience in insurance. Starting out as a trainee insurance technician and progressing into management roles, Chris discovered an aptitude for innovative IT solutions. He has subsequently worked on a number of system redesign projects. Chris joined Markerstudy in 2007 as Product Manager. His team is responsible for the development of products, maintenance and accuracy at point of sale and delivery of EDI to the business. 01892 744 785

Mark Pratt Head of Group Service and Supply

Mark’s background has been in the body repair industry; working his way through the ranks at two of the UK’s biggest bodyshop groups, Wayside Milton Keynes as Operations Manager, and DWS Bodyworks, progressing to Group Operations Director, and overseeing fifteen sites. He joined Markerstudy in December 2011, initially as TCW Group Operations Manager, and then as Managing Director. In 2014, following the sale of TCW Group, Mark transferred into a new role overseeing numerous aspects of Service and Supply specific to Motor Claims. 07725 263 471

Clive Fulcher Head of Development With a career in insurance spanning more than 23 years, Clive joined Markerstudy in 2011 from BGL Group, where he worked for 11 years. Clive manages key accounts and areas of new business development, including pet and household insurance. In his current role, Clive concentrates predominantly on telematics and MGAs. 07949 028 182



Meet the people Paul Smith Group Claims Director As Group Claims Director, Paul is tasked with the handling and control of higher value claims. With over 42 years’ experience in the UK motor insurance market, Paul is recognised for his considerable experience in the management of catastrophic injury claims, particularly those involving spinal cord or brain injury. To this end, he is involved in market initiatives both in the UK and Gibraltar and is a member of several industry groups. 00350 200 48488

Peter Smith Product Head - Telematics Peter has enjoyed more than 30 years in the insurance industry. His experience includes private car and commercial vehicle, from agency set up to building products and policy wordings with a particular interest in niche business. Peter is based in Gibraltar and oversees the telematics business for the group. He also looks after some of the private car business from the smaller brokers who add value by using their knowledge of the customer to make an underwriting difference. 00350 200 48488 x218

Jeff Brooks Product Head – Zenith Private Car and Auto Marque With over 25 years in insurance, Jeff’s experience spanned private medical, extended warranty and dental before he found his home in motor insurance. In 2006 he joined Link Insurance with responsibility for managing their CV products and Jeff was then appointed Head of Private Car for Zenith a couple of years later. This role has encompassed the launch of the current standard Zenith product and the management of a number of vehicle manufacturer schemes. 0845 600 5740 x2230

Tim Kemp Motorcycle Division Head Tim worked on the broking side of the insurance industry for 20 years before relocating from Yorkshire to Kent in 1996 to join Lombard General in the role of Senior Underwriting Assistant, primarily for motorcycle business. Tim then moved to Chaucer Insurance as Motorcycle Class Underwriter, and subsequently joined Link/Zenith as Head of Motorcycle Product. In 2010 he joined Markerstudy, where his extensive motorcycle knowledge and experience continues to be applied. 0845 600 5741



Meet the people David Drury Commercial Vehicle Division Head David started his insurance career at Hastings Insurance Services, where he gained experience in both direct and broker business. He then joined Link Insurance shortly before its merger with Zenith, where he worked on private car and specialist schemes. Since 2007 David has been responsible for the Zenith commercial vehicle account, joining Markerstudy in 2010. 0845 600 5742 x2232

Darren Doughty Taxi Division Head Darren joined the Markerstudy Group in November 2011 and is based in Chelmsford. Darren has strong product credentials in private and public hire and experience spanning nearly three decades, ranging from Corinthian at Lloyd’s to HSBC. 07912 053 642

Matt Seago Private Car Division Head Matt has worked in the insurance industry for over 25 years, from office junior at a small independent city broker to Branch Manager for the Century Group. This was followed by the role of Assistant Underwriter at Planet Underwriting Agency, progressing to the position of Underwriter at QBE. Matt joined Markerstudy Group in February 2010 and was responsible for Group Non Standard, which included Zenith Distinction IHR and the Markerstudy Solar products, as well as overseeing the referral department. With a recent promotion, Matt is now Division Head of Private Car for Group. 0844 871 0453 x203




Meet the Broker Management team Anthony Foster Head of Broker Management Anthony joined the group in July 2014 from Aviva where he spent seven years in a range of broker development roles. Anthony currently heads up our Broker Management team. The team’s core focus is to continuously improve our broker proposition, thereby building the quality and value of our broker relationships. Anthony has worked in a variety of industries in his home nation of South Africa and in the UK after moving here in 1997, with business development being the common thread throughout his career. 07500 126 677

If you are interested in joining our nationwide network of over 1,000 intermediaries, or have an opportunity you would like us to consider, please contact our Broker Management Support Team on 0845 600 4983.

Paul Copeland Broker Manager Paul began his insurance career with NEM Insurance in Darlington followed by a brief spell with RAC Insurance Brokers. He then joined Link Insurance in Northallerton, and subsequently relocated to the South of England to become Agency Manager, responsible for the development and maintenance of Link’s 3,500 brokers. Following Link’s merger with Zenith, Paul remained and has worked for Markerstudy Group of Companies since January 2009. 07836 295 059 Neil Hayden Broker Manager Neil started his working life as an apprentice aircraft engineer at Gatwick Airport. With the demise of Laker Airways his career path altered and by chance he started working for Lombard Elizabethan Insurance Company Ltd in 1981. Neil progressed into broking in 1988 but found his true vocation in 2001 upon joining HML Marketing Ltd, in a role similar to his current position. Neil has been with Markerstudy since 2004 and develops and maintains new and existing accounts with a wide range of brokers. During the Markerstudy Group of Companies’ tenth anniversary celebrations, Neil was awarded the title of Employee of the Decade! 07968 793 543




Meet the Broker Management team Jim Wylie Broker Manager Jim started his insurance career in the late 1970’s working in various roles in life and pensions before moving into general insurance broking. He joined Lombard General Insurance in 1994 and was later promoted to Personal Lines Underwriter before leaving in 2000 to join Groupama. Jim spent three years as Technical Officer before moving to RTL Systems in 2004 as Project Manager. Joining Chaucer (now Zenith Marque) in 2007, Jim successfully managed relationships and sought new business opportunities before being promoted to Head of Intermediary Development at Chaucer in 2011. More recently Jim has been fulfilling the new Broker Manager role in the Markerstudy Broker Management team and has responsibility for a number of key accounts. 07879 636 671

Nick Hancock Broker Manager After graduating from the University of Manchester, Nick began his insurance career with esure in 2001 as a New Business Advisor. Nick was promoted to Assistant Referral Underwriter and stayed until 2004. Brief stints were held at Allen & Allen and AIG before returning home to Kent and joining Chaucer (now Zenith Marque) in 2006 as Assistant Motorcycle Underwriter and then progressing to Assistant Standard Motor Underwriter. In 2013 Nick held the role of Regional Development Manager for the South of England and Northern Ireland, but more recently has been promoted to Broker Manager. 07557 897 182

Dan Woods Broker Manager Dan started his Markerstudy career in 2010 when he joined Zenith as a temp in the claims admin team. In 2015 he received a promotion to the role of Account Manager, and subsequently Broker Manager. Working in various sectors of the group has given Dan an in-depth understanding of the business. A highlight of Dan’s career was completing the Markerstudy ‘Shooting Stars Programme’ in 2013. 07467 338 934

Michael Brigden Broker Manager Having joined Markerstudy in 2012, Michael was promoted to Broker Manager in 2014, and is responsible for a number of regional and national brokers and reviewing business development opportunities. Michael completed the Markerstudy Shooting Stars Programme in 2014 and was nominated for CII Young Achiever of the Year 2014. 07730 761 944

Ruth Robinson Broker Manager Ruth joined the Markerstudy Business Development team in late 2013 from Aviva, where she spent 23 years in accounts, product, marketing and account management. She also secured her MBA and Marketing Diploma whilst there. In her current role, Ruth looks after our larger accounts and works closely with the product and underwriting teams to develop and manage these accounts. 07889 803 761




Meet the Broker Management Support team The Broker Management Support team is based in Haywards Heath and Whitstable; their main aim is to make doing business with us as easy as possible. The team comprises two core functions, agency administration and office based account development.

David Hunt Broker Management Advisor David started his career in the insurance industry in 1992 when he joined Churchill Insurance doing telephone sales. Since then he has worked for various brokers and insurers in roles including underwriting High Net Worth household risks for Sterling and as a BDM for Bluefin. He joined Chaucer in December of 2011 as an Intermediary Development Advisor and has enjoyed building relationships with in excess of 100 brokers during that period. 01227 284 732

Amy Jennings Senior Broker Management Administrator Amy joined Chaucer (now Zenith Marque) in 2012 as Sales Support Assistant within the development team and received a promotion to Senior Broker Management Administrator in August 2015. Prior to this, Amy worked for SAGA Insurance within the Proactive Sales department for 4 years whilst completing her BA (Hons) Degree in Business Management with the University of Greenwich. 01227 284 736

Sarah West Support Manager, Broker Management Sarah joined Markerstudy in March 2011 as an Office Assistant. She moved into the then ‘Agency Team’ in June 2011 and has worked in the ‘Broker Management’ area ever since in various positions, now taking responsibility for the management of the office based Support Team. A highlight of Sarah’s time at Markerstudy was when she received a Special Recognition Award in 2014 for her contribution to the Markerstudy Group of Companies. 01444 817 309

Stacey Ottley Broker Management Advisor Stacey enjoyed a varied career in sales prior to commencing with Chaucer in 2012 as a Sales Advisor. With further development via the outbound and renewal retention team, Stacey joined the Broker Management team in 2015, as Intermediary Development Advisor. 01227 284 098



Markerstudy Schemes Markerstudy Group of Companies trade on matrix rates, broker schemes and bespoke underwriting and our model is built around relationships with a select number of UK brokers and intermediaries. We are always on the lookout for good scheme opportunities in the market, and welcome brokers who want a true relationship-driven account. •• Private

Car – including classic, kit, modified, import, tuition, 4x4, American, vintage, car club, disabled drivers, rehabilitated drivers and limited mileage •• Commercial Vehicle – including standard CV, transporters, mobile catering, funeral, media and film set vehicles, horsebox, motorhome, ambulance, showmen, modified, classic, hobby and SDP use •• Motorcycle – including standard bike, scooter, classic, collections, custom, cruiser, modified and convicted riders •• Motor Trade – road risks •• Motorsport – competition, rally and track day •• Commercial – tailored to the individual business Please contact Andy Cracknell with any schemes enquiries.

Andy Cracknell Scheme Underwriting Division Head Andy began his career in insurance as an office junior for Syndicate 37 Highway Motor Policies at Lloyd’s in 1976, reaching the position of Branch Underwriting Manager. In 2004, he joined Steve Stone at Ensign Motor Policies which was being acquired by QBE. There they successfully developed QBE’s niche and schemes book before moving together to Markerstudy. Since then Andy and Steve have taken the schemes portfolio from strength to strength. 08448 710 452 x202

Jon Bryant Fleet Division Head Jon gained a degree in Business Studies from Southampton Institute and started his career working for a London market broker before moving to Chaucer in 2001 within the fleet department. In 2006, Jon moved to work for ERS in the London market as a Fleet Underwriter. Jon returned to Chaucer Insurance in 2008 to become Head of Fleet, operating predominantly within the Lloyd’s market before changing his role to Head of Commercial Motor in 2012. 01227 284 013

Gary Thompson Product Head Zenith Marque Schemes Gary has been in the insurance industry for 25 years and started his career with NIG. He has underwritten all classes of motor insurance during this time and has focused on the non-standard market for the majority of his career. Gary has worked for Chaucer, now Zenith Marque, for over 12 years. 01227 284 818

Stuart Dickinson Head of UK Insurance Non Motor Stuart started his career in Personal Lines with the Guardian Royal Exchange Group in 1985, progressing to Development Underwriter and moving to the London Market Division in 1997. Stuart joined Lloyd’s and SVB Syndicate G H Carrington in 1999 to found the UK SME account. In 2007 Stuart was recruited by Chaucer, now Zenith Marque, as Commercial Development Underwriter to broaden Chaucer’s range of UK retail products; in 2011 he became Head of Commercial in Chaucer’s UK Division before taking up his latest position following the acquisition by Markerstudy Group of Companies. 01227 284 769



Markerstudy Schemes Ed Smith Product HeadChelmsford Schemes Ed began his insurance career with Wilson Group Insurance Brokers in 1993, making the transition to underwriting in 2004 when he joined Highway Insurance as an Account Manager. He then managed the niche private car section at QBE Insurance and moved to Markerstudy’s schemes underwriting department in Chelmsford in February 2010. Ed was promoted to Group Schemes Deputy Underwriting Manager in March 2013 and has since taken up his current role. 08448 710 456 / 07795 395 641

Jamie Stone Bespoke Underwriter Jamie began his career in insurance six years ago at a large insurance brokers, in the role of non-standard sales manager. Having discovered his passion for insurance, Jamie joined Markerstudy in 2015 as a Bespoke Underwriter.

Sophie Seago Bespoke Assistant Underwriter Initially joining Markerstudy on a temporary basis back in 2014, Sophie’s hard work and dedication quickly resulted in her being made a permanent member of the Bespoke team. Sophie has recently progressed to an underwriting assistant’s role whilst also studying for her ACII.

Dave Mansfield Bespoke Renewal Underwriter Dave’s career in insurance spans over 20 years, dedicated to one brokerage. Embarking on a new challenge, just 12 months ago, Dave joined Markerstudy as a Bespoke Renewal Underwriter in order to complete his full cycle of knowledge in insurance.



The Bespoke Underwriting team The Bespoke Underwriting Department offers a referral bespoke quoting facility to target risks which would otherwise not be accommodated via screen rates.

The underwriting team specialise in offering bespoke quotations for non-generic risks such as high performance vehicles, high values, high profile occupations and risks with adverse claims or conviction history. The team provides a unique service to brokers and prides itself on the ability to tailor quotations to suit the needs of the individual. Terry Sinnott Head of Bespoke Underwriting Terry started his insurance career at a London city broker, and then as an underwriter at Premium Line. After a spell as specialist class underwriter at KGM, he joined Markerstudy in 2011 as Head of Bespoke Underwriting.

Alan Hart Bespoke Underwriting Alan is one of Markerstudy’s longest serving employees, joining Kevin and Gary in the year 2000 as a Referral Underwriter. Prior to Markerstudy, Alan’s insurance career had spanned 30 years working for British Merchants Insurance, Dominion Insurance, Lloyd’s broker Richards Longstaff and EJ Welton.

Graham Clare Bespoke Underwriting Graham has more than 20 years’ experience in the motor insurance industry. He spent 13 years at Highway before moving on to HSBC (formerly Corinthian Motor Policies) and joined Markerstudy as a Bespoke Underwriter in 2009.

Peter Reames Bespoke Underwriting Peter’s 16-year insurance career spans travel, household and motor on both the underwriting and claims side, along with some commercial broking experience. After a period at ERS, Peter joined the Bespoke Underwriting team in 2011.

Greg Southgate Bespoke Underwriting Greg started his career three years ago in broking motor insurance. Whilst training for his Chartered Insurance Institute qualification he realised his passion for underwriting and looked to progress in this field. After a stint at ERS and building his reputation as a knowledgeable, efficient underwriter he then landed his current role in the bespoke department at Markerstudy.

Designated Referral Bespoke team 0844 209 7340



Meet the Ultimate Insurance Solutions team

Ultimate Insurance Solutions Ultimate Insurance Solutions is the Affinity division of Markerstudy specialising in branded pet insurance solutions as well as a number of GI ancillary products such as Personal Accident, Replacement Vehicle and Excess Protection.

Our own brands As well as all the brands that we represent we also have our own brands which can be shared with partners where a white label solution is not viable.

Ultimate works with insurers and affinity partners providing anything from a full 360 degree branded service to bespoke claims handling services. Working with various underwriters, Ultimate is able to place business on behalf of a partner through a white label solution or via own brands. Our specialist offering for Pet By bringing together all the necessary component parts and a state of the art specialised pet insurance system, Ultimate can offer both insurers and affinity partners innovative and cutting edge solutions to ensure distribution opportunities are optimised.

• End to end branded solution • Range of underwriting options • Full suite of products available • Bespoke / in-house operational system delivery • End to end digital solution to end customer

Ultimate is one of the largest pet insurance facilitators within the UK and has invested significantly in technology. With over 240 staff based in offices in Portsmouth, it is looking for significant growth through partnerships or acquisitions over the next 24 months.

Paul Hampshire Managing Director Paul has over 35 years’ experience in commercial and personal lines insurance. Having previously worked as Accident and Health General Manager of Groupama and more recently, founding member and Managing Director of Ultimate Insurance Company, Paul now oversees the growth of the Ultimate Insurance Solutions division which includes brands: Ultimate, Purely Pets and BDML. Paul is driven by success and creating long term business relationships. 07850 810 133

Jacqui Buchanan Head of Operations Jacqui has been in the insurance industry for over 20 years. Starting her career at Rossborough Insurance, she then headed up insurance schemes for Daewoo, Daihatsu, Mazda and Proton. In 2000, Jacqui became the Marketing Manager for BDML Connect and progressed to Business Development Manager in 2003. In 2005, Jacqui moved to Ultimate as Operations Director, overseeing compliance, HR, and the development of products and accounts. 2009 saw Jacqui take responsibility for Ultimate Pet Partners and she continues today to be responsible for growing the own brands of the pet business as well as developing and improving the in-house system capability. 07801 450 517

• E-docs solution • ‘Manage my policy’ customer portal • Claims settled within 5 working days • 24/7 on-line claims tracking facility • All claims assessed by trained vet nurses • Hugely scalable

Our clients As a specialist in this niche market, we have developed an impressive client list and work very closely with a number of top brands and insurers.

• On-Line MI facility for partners Non Pet Products • Motor Personal Accident • Household Personal Accident • Extended Car Hire • Excess Protection



Retail Division Led by a dynamic, enthusiastic and proactive management team, Markerstudy’s Retail Division understands the importance of offering excellent customer service through Insurance Factory Limited and various brands. Their aim is to respond to market changes, seizing all business opportunities and remaining ahead of the game; whilst growing and developing their brands through a variety of channels, including the expansion of the broker network and buy-online facilities.

Retail products at a glance: Private Car We cater for a wide range of clients, including young female drivers, convicted drivers and car enthusiasts. Motor Trade With astute leadership, this department has gone from strength to strength, with a motor trade ‘road risk only’ product catering for car sales, mechanics, car valets and breakdown recovery. Commercial We have a network of experienced business managers located throughout the UK, each providing commercial cover for local businesses and supported by an efficient administration team. We tailor insurance solutions to suit the specific needs of our clients and endeavour to provide a friendly, personalised, face-to-face service.

Equine Equesure offers equine insurance, plus associated horsebox and horse trailer insurance whilst also catering for other commercial vehicles not related to horses. Catering Providing niche catering insurance coupled with specialist industry knowledge direct to customers, as well as through our sub-broking division.

Home Providing a wide range of home insurance, from standard to flood risk insurance, high value, non-standard and unoccupied property. Telematics A bespoke telematics third party administration service working with all platforms and telematics service providers to deliver excellent customer services and sales.

Travel Offering competitive and specialist travel insurance, particularly for pre-existing medical conditions.



Meet the Retail team Ross Barrington Divisional HeadInsurance Factory, Insurance Shop and BDML Connect From a Retail Banking background, Ross joined Capita in May 2011 as Operations Director for the Lancaster Insurance and Sureterm Direct brands. In 2012, he joined BDML Connect, initially to manage strategic projects, being appointed Director of Telematics for BDML in February 2013. Following Markerstudy’s acquisition in November 2013, Ross was appointed to the role of Operations Director for BDML in January 2014. Following further promotion in May 2016, Ross is responsible for Insurance Factory, Insurance Shop, MasterQuote and Aquote brands, and the Portsmouth-based Telematics administration, in addition to managing insurer relations. 07557 565 628

Amanda Kerry-Wallington Divisional HeadSupercover Amanda joined Supercover in 1999 as a Claims Manager, followed by a move into Business Development and the setting up of Supercover’s Reseller Programme. In 2009, Amanda became General Manager and in May 2016, Amanda was promoted to the position of Divisional Head with responsibility for the company’s products. Amanda’s innovative problem solving, development of systems and control functions ensures the continued efficiency and smooth running of the business. 07880 188 066

Richard Morley Divisional HeadLancaster, REIS and Sureterm Direct Adrian Flux was the starting place for Richard, who worked in the Classic Car and Motorbike teams before moving to Direct Choice in 1997 and taking on the role of Call Centre Manager in 2006. In 2009 Richard joined Sureterm Direct as Call Centre Manager and became Head of Operations for Lancaster and Sureterm Direct in 2012. Markerstudy acquired Lancaster and Sureterm Direct in 2013 and Richard was promoted to Operations Director in May 2014. Following a Group restructure in May 2016, Richard has been promoted to the position of Divisional Head with full responsibility for Lancaster, Sureterm Direct and REIS’ products. 07881 354258

Neil Muldoon Divisional HeadInsurance Choice and The Policy Shop Neil started his career in insurance at Swinton, subsequently moving to Central Insurance, and managing a number of branches throughout the Midlands. In 1996 he joined Bennetts and progressed through a number of roles to become a supervisor within BGL, joining CIA Insurance in 2004 as Brand Manager and then Head of Sales with responsibility for Virgin, Honda, Yamaha and CIA. The Policy Shop beckoned in 2006 with the role of General Manager, where he was promoted to Operations Director in October 2013. Following a Group restructure in May 2016, Neil is now Divisional Head with full responsibility for Insurance Choice and The Policy Shops’ products. 07966 220 282



Auto Windscreens Auto Windscreens is one of the UK’s best known automotive glass repair and replacement companies.

With a fleet of mobile technicians, nationwide network of fitting centre hubs and headquarters in Preston and Chesterfield, it aims to provide a superior service; putting value, safety and total customer satisfaction at the heart of its business. As an insurance partner, you can be confident that Auto Windscreens will deliver a smooth, seamless, end-to-end service. With a number of national awards demonstrating service excellence, including Best Customer Satisfaction Strategy Award 2016 from the Institute of Customer Service, as well as its own Training and Innovation Academy, Auto Windscreens strives for total customer satisfaction every time.

For brokers we provide: broker phone lines, capturing all referrals •• A broker portal providing real-time recording of each stage of the customer journey •• Dedicated account managers, ensuring genuine ownership of any issue that may arise, with regular review meetings and named contact listings for all operational enquiries •• Monthly management information reporting, providing detailed performance reviews •• 24-hour call out •• Competitive prices •• Exceptional customer service •• Customised webpage for bookings •• Co-branded label for policy booklets •• Dedicated

For your customers we provide: •• Clear communication at all times •• Work completed to the highest standards using quality parts and equipment •• The opportunity for all customers to complete a customer satisfaction survey via a hand-held PDA •• Guaranteed satisfaction



Vision Vehicle Solutions Limited Vision is an established credit and intervention hire solution company which assists motorists involved in road traffic accidents. Started in 1995 under the name Motor Claims Direct, Vision was acquired by Markerstudy Group of Companies in December 2012.

With an ethos to provide the highest possible level of service to customers; both directly and through business partners, Vision has excellent relationships with a host of insurers throughout the UK.

Martin Wills Managing Director Having co-founded and successfully grown and established Vision for more than 20 years, Martin is passionate about the business and truly ‘hands on’. Understanding all operations within the company, including the logistics and claims departments, he relaxes by pursuing his hobby as a keen motor racing driver. 07884 230 230

As our name suggests, we have a vision for the future and are keen to set best practice standards and take a forward-thinking approach to credit and intervention hire in what is an ever-changing marketplace.