learning material of receptionist

Page 34

Electronic key

……………………………… ………………………………. 434 This key only used for the room number properly if any missing or damage please inform our Front Office.

Coordinating escorting guest to the room Guest

Describtion

Responsibility of

Newly Arrivals

Guest for the first time come to the hotel

Bell boy

Groups/Tours

Groups or tours will be come at the hotel with the many people and baggages

Bell boy

VIPS (Very Government head, frequent stay guest, Important Celebrities, Guest in expenses room, Guest with Persons) security risks, etc.

General Manager,E.A Manager F.O Manager, F.O Supervisor, GRO

CIPS (Commercially Important Persons)

Account holder, Important journalist, Travel agent or Company staff.

EA. Manager,F.O Manager, F.O Supervisor, GRO

SPATTs (Special Attention Guests)

Guest with handicapped, defect peope, eldery peope, ill peope, Pregnant woman, etc.

GRO, Bell boy

34 Modul Provide Accomation Service SMKN 57 Jakarta by Oky Dewayanti


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