Page 1

The essential quarterly newsletter for voluntary and community groups in Devon promoting and providing technical and practical support

Issue 18, Winter 2019




Regular Features: DeVA Update, Voluntary Sector News, Funding Extra, Voluntary Voice Update, Organisational Matters and Volunteering Extra DeVA Partners are



New Year Honours for Devon Congratulations to all the recipients named in the Queen’s New Year Honours List 2019. Here are some of the people who have been recognised in Devon: Officers of the Order of the British Empire (OBE) This is awarded for having a major local role in any activity, including people whose work has made them known nationally in their chosen area.  David Bragg - for services to Tackling Poverty in Africa Members of the Order of the British Empire (MBE) Awarded for an outstanding achievement or service to the community. This will have had a longterm, significant impact and stand out as an example to others.  Lucy Findley - for services to Social Enterprises  Mary Pugsley - for services to Disadvantaged People in Devon  Ruth Saltash - for services to Community in Exeter Orders of British Empire - Medalist of the Order of the British Empire (BEM) Awarded for a ‘hands-on’ service to the local community. This could be a long-term charitable or voluntary activity, or innovative work of a relatively short duration (3 to 4 years) that has made a significant difference.  Frank Handscombe - for services to Judo in the community in South Molton  Herbert Jeffery - for services to the Community in Axminister  Francis Satchwell - for services to the Community in Ilfracombe For a full list of honours: W: If you would like to nominate an individual for an award: W:

Queen’s Award for Voluntary Service The Queen’s Award for Voluntary Service is the highest award given to volunteer groups across the UK. Nominations can be made anytime and the recipients are announced in June each year. Any organisations nominated now will be considered for the 2020 awards. W:

We're building vibrant, healthy communities. DeVA is a partnership of six infrastructure support organisations which cover Devon, providing expert advice to local voluntary and community groups through our shared aims :     

Advocate and speak up on behalf of the sector Influence policy and practice on volunteering Support local communities to deliver local services Act as an honest broker in bringing partners together Continue to build community intelligence by maintaining local relationships

Since April 2018 to December 2019, DeVA Partners have:

supported 387 on a 1:1 basis

engaged 629 individuals during learning workshops

supported 450 on a 1:many basis

provided 86 networking opportunities

promoted 614 volunteer opportunities Don’t miss out on the latest learning and networking opportunities from DeVA Partners. Don’t forget you can find us on Twitter and Facebook to keep up to date with all the latest news. Follow us on Twitter @Devon_VA

Like us on Facebook Devon Voluntary Action


News and update




Charity Commission publishes new strategy The Charity Commission has published a new five year strategy. It shows a shift to operate more collaboratively but at the same time demands higher standards from the sector.

The strategy looks to 'ensure charities show they are being true to their own purposes... and meet the high expectations demanded by the public'. To do this there are Five core strategic objectives:  Holding charities to account  Deadline with wrongdoing and harm  Informing public choice  Giving charities the understanding and tools they need to succeed  Keeping charity relevant for today’s world W:

Mims Davies appointed new Minister responsible for Civil Society Mims Davis, MP for Eastleigh was unveiled as the new Minister for Civil Society on 6 November 2018.

Mims Davies

The wide-ranging responsibilities of the position remain unchanged despite calls for them to be split up. In addition to the voluntary sector, the position includes ministerial responsibility for sport, gambling, horse racing, the National Lottery and society lotteries. Responsibility for cross-government work on loneliness was added to the brief in January.

The previous Minister, Tracey Crouch, had resigned her position in protest of the government’s delaying of changes to gambling laws in was announced on 1 November 2018.

Trustee Recruitment, Selection and Introduction Guide


Lloyds Bank Foundation has a helpful short guide to Trustee Recruitment, Selection and Induction. It was developed jointly with the Foundation for Social Improvement (FSI). Attracting the right trustees with the right skills, experiences and perspectives to your charity can be a difficult task. This guide will help you master the basics of recruiting, selecting and inducting trustees - providing the basis to help your charity thrive. W: enhance-resources/trustee-recruitment,-selection-andinduction

Rule:fresh is a new digital agency that is offering a limited number of free websites for small charities this year The agency has been set up by Oli Robinson, who used to work for The Body Shop Foundation.

The offer includes creation, design and integration of the site. There is no long-term tie-in to annual fees for the sites that are designed for free. There is an optional fee of £550 per year for those that need hosting, support and updates to WordPress and its plugins. You can explore a demo site to get a sense of what the donated site design might look like. Robinson says that the grant is worth £1,250, the price for a rule:fresh “affordable website package”. He explained why he was making this offer, saying: “Small charities deserve great websites but they can be expensive to build and maintain. We’re committed to bringing affordable, professional websites to these organisations but without the strings that are normally attached to such offers, and we hope this grant will make it even easier for some.” W:


His agency designs websites built on WordPress and, given his knowledge of digital tools popular within the charity sector, ensures that they are integrated with Mailchimp, Eventbrite and Donorfy.


New Charity Digital Code Launched The Charity Digital Code is the first in the UK to promote good practice to help charities improve their use of technology. Funded by The Co-op Foundation and Lloyds Banking Group, the new Code is free to access and was developed by a steering group including ACEVO, NCVO, Small Charities Coalition , Office for Civil Society and Charity Commission. The Code aims to ‘help charities increase impact, develop skills and improve sustainability.’ It sets out seven guiding principles:  leadership  user Led  culture  strategy  skills  managing risks and ethics  adaptability


The Code is available to download in pdf format as well as view online. There are two versions available depending on the size of your organisation as well as other resources aligned to the principles. W:


NCVO are renaming PQASSO to Trusted Charity They want to make a clearer link between high standards and trustworthiness within the voluntary sector. PQASSO has therefore changed to Trusted Charity in December 2018 and will be followed by a new free online tool ’Trusted Charity Essentials’ to help organisations understand how to improve the governance and management. The first Trusted Charity will be accredited in early 2019.

So what does this mean?  The Trusted Charity Mark will only be available to registered charities.  Organisations in the process of undertaking PQASSO Quality Mark Assessment will be able to continue to do so and once awarded hold it till its expiry date.  Charity organisations who have been awarded the PQASSO Quality Mark since 1 June 2018 can opt to upgrade the certificate to the new branding.  Non-charity organisations that currently hold a PQASSO Quality Mark can continue to use it until the award expires. W:


It remains the only sectoral quality mark that covers the work of charities. No other assurance award addresses all the essential areas necessary for the effective management and governance of a charity.


Top Tips in Supporting your Volunteers After you have successfully recruited a volunteer you now need to support them. Here are a few top tips to ensure you get the most out of your new (and existing) volunteers.

Provide them with a Welcome Letter The letter can be brief and highlight some of the key aspects of the organisation and the importance of volunteers in fulfilling its purpose as well as its commitment to the wellbeing and support of the volunteer in their role within your organisation.

Provide an induction session Spend time orientating your new volunteer. This could include shadowing more experienced volunteers.

Provide a Volunteer Handbook


A handbook should include polices that affect them in their role and give clear guidance on who their immediate supervisor is and any health and safety issues that will affect them. More information is available on our Volunteer Managers Hub at

Arrange on-going volunteer support sessions Make sessions at suitable times and locations for your volunteers.

Develop your volunteers When new projects or activities occur speak to your volunteers, perhaps some would like the opportunity to try new things or develop a new skill.

Plan social events for your volunteers Volunteer social events enable volunteers to build relationships with each other and enhance a feeling “belonging” to an organisation— why not do something in Volunteers Week? And don’t forget to advertise your new volunteer opportunities for free on Volunteer Connect Devon at

How are you going to celebrate your volunteers this year?

Voluntary Voice


Voluntary Voice aims to develop the voice of the voluntary and community sector (VCS) in decision making on local and countywide issues through mandated representatives from the sector influencing strategic partnerships.

Sustainability and Transformation Partnership for Devon: Prevention Conference (part of Life Chances) held on 17 October 2018 The voluntary sector was well represented at the conference with most tables having one or more voluntary sector leader on it. They put forward the views of the sector during workshop table discussions and during the feedback sessions. The voluntary sector has a dedicated reference group to inform the Life Chances Steering Group moving forward in relation to potential opportunities in relation to Social Prescribing and was referred to during the conference (see separate report below). During the conference references to the value of the voluntary sector were made throughout including specific local successes being cited. The Sustainability and Transformation Partnership Prevention Strand is now considering whether it is going to sponsor the Life Chances work – and if so defining what that means. The new Government document ‘A Connected Society – A Strategy for Tackling Loneliness (published October 2018 – link below) has a chapter outlining a national direction in relation to social prescribing and there was a call for action proposed by Dr. Caroline Diamond that Devon make a commitment to social prescribing across the county. W: W: Life Chances VCSE Reference Group meeting held on 29 October 2018 This group will connect directly with the Life Chances Steering group and aims to get the voice of the sector heard, be able to influence the Life Chances programme as it moves forward, communicate so that local groups are aware of (and understand) what is happening with Life Chances and consider what could be generic in any approach to social prescribing (eg monitoring and evaluation). It was highlighted to Devon County Council Officers that the voluntary sector is an asset but that it does not have endless resources and any scheme the need to take into account the need to build capacity within communities. It is being proposed to the STP Programme Delivery Excellence Group that Social Prescribing is universally available across Devon, Torbay and Plymouth. Universal in this instance meaning available everywhere – not the same scheme. W:


The Voluntary Sector is represented at the Strategic Partnerships by elected individuals who speak on behalf o the wider sector. Find out more at



Big Lottery Fund and Heritage Lottery Fund have rebranded

From 29th January 2019 the two biggest organisations’ that distribute money raised through the sale of National Lottery tickets for ’good causes’ have been rebranded.

This move is in response in part to a decline in National Lottery revenue. In 2017, the Big Lottery Fund awarded 508.5m of lottery money to good causes, benefiting more than 11,000 projects.

This is in a bid to make the organisations purpose and work clearer to the public and support the long term health of the National Lottery. The name changes will coincide with the National Lottery's 25th anniversary.

However, this was a fall of nearly £200m from funds allocated in 2016.

Organisations that are currently funded through National Lottery Funds are advised they do not need to make any changes now and that support The rebranding exercise will cost £55,000 and will be available through the name and logo will include the new logos. changes.

BT MyDonate to close BT has announced they are closing their charity online donation scheme. It will continue to accept donations up until midnight on 30 June 2019. To make the transition for organisations currently using MyDonate, BT has a frequently asked questions section and in the coming weeks will be working to ensure that charities are prepared for the closure. BT is advising organisations to compare different online and social media fundraising options before switching. Both Virgin Money Giving and JustGiving have offers for charities moving from MyDonate. Funds raised through MyDonate will not be able to be transferred to another service but will reach charities within 30 days of fundraising ending. BT is also working with HMRC to make sure Gift Aid will be paid as quickly as possible after the service closes. W: Virgin Money Giving offer W: JustGiving offer W:

Have you considered Digital Fundraising?


Even the smallest of charities can embrace this new technology and use the latest trends in fundraising. Here is a quick guide to two of them to think about trying in 2019!

Mobile Giving

Key point - make sure your website is mobile responsive Your website should automatically adjust and optimise its design to different screen sizes ensuring the most relevant information is presented first. It needs to also be easy for users to engage with, find information and in terms of fundraising be able to easily click and donate. Useful links to get you started:   

Contactless Payments Contactless payments have seen a rapid increase in the UK with over 108 million contactless cards in use in 2017 and does not include payments through apps such as Google Pay or Apple Pay with people paying directly via their mobile phone. Larger charities such as NSPCC and Royal British Legion have been trialling the use of contactless donation boxes either at events or donation points in their shop windows and ‘Movember’ introduced contactless donation badges last year. Key point - any organisation can use a contactless card machine There are a number of charity-specific products and services which are now available making it easy to set up and rent contactless technology. Useful links to get you started:   


This is a growing market for fundraising and shows no sign of slowing down with BBC Children in Need raising almost £13 million by text alone during the 2018 campaign. Research published by mobile payment app Pingit (part of Barclays) at the end of last year also supports the trend with one in four people preferring to give via their mobile phone.

Follow us @Devon_VA Like us Devon Voluntary Action

0845 6099901 01803 849234

 


Action East Devon Younghayes Centre, 169 Younghayes Road, Cranbrook EX5 7DR Telephone: 01404 549 045 Chief Officer: Karen Kelly Email: Website:

South Hams CVS The Mansion, 36 Fore Street, Totnes TQ9 5RP Telephone: 01803 862266 Chief Officer: Jill Davies Email: Website:

Involve—Voluntary Action in Mid Devon Sunningmead Community Centre, Lazenby Road, Tiverton EX16 4AL Telephone: 01884 255734 Chief Officer: Karen Nolan Email: Website:

Teignbridge Community and Voluntary Service 36-38 Market Street, Newton Abbot TQ12 2RX Telephone: 01626 326120 Chief Officer: Sue Wroe Email: Website:

North Devon Voluntary Services Suite 206, Queens House, Queen Street, Barnstaple, EX32 8HJ Telephone: 01271 866300 Chief Officer: Hilary Burr Email: Website:

West Devon Community and Voluntary Services The Fur Room, The Ockment Centre, North Street, Okehampton EX20 1AR Telephone: 01837 53392 Chief Officer: Karen Nolan Email: Website:

DeVA’s Company Number 8711291 and Charity Number 1158671

Profile for DeVA

Devon Voluntary Action Winter 2019 Newsletter  

Packed full of sector news, volunteering tips, funding trends and organisational matters

Devon Voluntary Action Winter 2019 Newsletter  

Packed full of sector news, volunteering tips, funding trends and organisational matters

Profile for devonva