Gas prices, 141 Gender: typical drivers, 50 typical passengers, 36, 79–80 Global Positioning (GPS) technology, 29, 91, 131, 132 Green medallions, 18, 142, 146–147 Group rides see Rideshare programs Guiding principles, 10–11, 72–75 Haandi café, 32, 33 Haas Act, 41 Hack licenses, 58, 60 Hack-up process, 22, 24–27, 111–112 Honda Odyssey, 18 Hybrid/alternative fuel vehicles: medallions for, 18, 142, 146–147 and pollution, 137 promotion of, 38, 39, 135, 141, 142 types of, 18, 138 Immigrants, 8, 32, 33, 46, 51 Income levels, 36 Inspections see TLC regulation Lahore, 35 Leasehold medallions, 111 Leasing, 43, 98, 99–100, 101, 110, 129, 130 see also Double-shifting Legroom, 20, 22, 39, 142 Licensing, 58, 60, 62, 64–65, 85, 130 Limousines, 21, 60 Lincoln Town Car, 20 Livery cabs, 20, 21, 60 Local Law 52, 18 Lost property, 30 Manufacturing materials/processes, 135, 142–143, 146 Mass transit system: and accessibility, 91, 93 and efficiency, 115, 132–133 importance of, 15 as intimidating, 37 and parking, 140 Medallion agents, 60 Medallion transfer tax, 112
158 INDEX
Medallions: alternatives to, 103 for hybrid/alternative fuel vehicles, 18, 142, 146–147 leasehold, 111 owner income, 39, 42, 101, 104 TLC regulation, 41, 42, 59, 60, 61, 110 types of, 18, 41, 43, 111 value of, 39, 42, 98, 104–107, 110, 112 Men as drivers, 50
Passenger-information monitors (PIMs), 25, 29, 39, 86, 89, 95, 109 Peak-period surcharge, 99, 109–110 PIMs see Passenger-information monitors Pollution, 39, 135, 137, 141 see also Environmental sustainability Private car ownership, 15, 135, 136, 139 Public interest, 59 Public space, 8 Public transportation see Mass transit system
New Naimat Kada café, 32, 33 New York City Taxi & Limousine Commission (TLC), 56–57, 59, 72 see also TLC regulation New York orientation, 8 New York State Energy Research and Development Authority (NYSERDA), 142
Quinn, Christine, 18
OBD (On-Board Diagnostic) II testing, 66 Outer-borough service, 83, 84–85, 88, 117, 126, 130–131 Owner-drivers see Driver ownership Ownership/operations models, 41–43 driver-owned vehicle (DOV) drivers, 43, 98, 99, 104 and fare income, 101, 104 and medallion values, 105–106 and TLC regulation, 59, 60, 61 types of, 98 see also Double-shifting; Driver ownership; Medallions Paperwork see Record-keeping Paratransit vehicles (ambulettes), 21, 60 Parking, 140 Part-time driving, 130 Partitions, 22, 142 Passenger experience, 28 and cab types, 20, 22 and efficiency, 115, 116 and hybrid/alternative fuel vehicles, 142 passenger education needs, 83–84, 89–90, 132 priorities, 81–83 taxi use reasons, 37–38, 79–81, 102, 139 and technology initiatives, 95 and TLC regulation, 59 typical cab ride, 31 typical passengers, 36, 78–79 see also Comfort
Radio licenses, 20 Record-keeping, 29, 87 Recycling, 39 Relief stands, 32, 85, 88 Rideshare programs, 108–109, 131–132 Ronart Leasing Corporation, 44–45 Safety, 10, 11, 39, 66–69, 72, 89 Sangeet House, 32 Seatback monitors see Passenger-information monitors Second-shift drivers see Double-shifting Service-design process, 91–92, 94 Short messaging service (SMS) units, 30, 86 Small-scale owners, 43 Street environment, 8, 19, 132 Street-hail service, 21, 30 Supply-demand relationship see Efficiency Sustainability see Environmental sustainability Taxi as icon, 16, 17, 39 and driver ownership, 8 and environmental sustainability, 143, 147–148 and usability, 77, 94 Taxi fleets, 43, 44–49, 58, 98, 99 Taxi meter shops, 60 Taxi stands see Cab stands Taxi system, 8, 15, 84 Taxi use reasons, 37–38, 79–81, 102, 139 Taxicab brokers, 60 Technology initiatives, 29, 30, 39 and accessibility, 91, 93 advertising revenue from, 95, 113 and customer service, 88, 89 and efficiency, 131, 132 and hack-up process, 25 and rideshare programs, 109 and usability, 81, 84, 86, 91, 95