WINTER 2018 - Issue 7
teamtalk Tingdene nominated for
Behind the scenes of Tingdene Lifestyles new uniforms
is it the end of budget holidays abroad?
NEW PARK PROFILE Daisy McAndrew at the Hoseasons Annual Awards 2018
teamtalk This Autumnal / Winter edition of Team Talk means we are drawing to the end of another year already.
WINTER 2018 - Issue 7
It is said that any business can be reduced to three words: people, product and profit. It is worthy to note that Tingdene Lifestyle realise that people are the most important; you are our
greatest asset. As we draw to the end of 2018 and move into a new, exciting year, lets take a
Group Sales & Marketing Manager
look back at our latest team news.
4 - 5 6-7 8-9 10 - 11 12 13 14 - 17 18 - 19 20 - 21 22 - 23 24 - 25 26 - 27
Why budget holidays abroad will be a thing of the past after Brexit The end of summer doesn’t mean the end of holidays for our guests Battling Cancer - Cycling 122 miles with Fran A fresh new look for the future! Lifestyle Parks portfolio Suffolk students return from Denmark boat trip, sponsored by Tingdene Humberston Fitties - A New Era AllSeasons team settle in to new Group Operations offices Tingdene nominated for ‘Best Park’ at the 13th Annual Hoseasons Conference Teamtalk Making a big difference Tingdene Christmas Party 3
Why budget holiday be a thing of the pas Any replacement for free movement, even if visa-free, will require a registration fee that will add to the expenses of family holidays. Lets look at this hot holiday industry topic and how it may effect families in 2021 and beyond.
If you read the 104 page White Paper to check what will happen once we eventually meet Brexit, after the transitional period ends on 31 December 2020, you may find something disturbing things... Research has found that our trips to the French holiday hot-spots, Spanish resorts & villas, Italian music festivals and family getaways with the grandchildren wonâ€™t quite be so simple in the summer of 2021.
Why? Because of the end of free movement and its vague replacement, â€œthe mobility frameworkâ€?.
ys abroad will st after Brexit We must note that immigration rules
between the UK and EU are set to be matched. Therefore, by looking at how EU
Not quite – “visa free” isn’t as simple as it
citizens arriving in the UK will be treated,
sounds, as if you have unchecked tourists
as set out in the Brexit White Paper, this
being able to arrive by simply saying they’re
allows us to know how we’ll be treated as UK
a tourist, what’s to stop them staying far
citizens visiting the EU.
beyond a period of tourism? There needs to be some kind of register at least, if there is
Well, you need a Standard Visitor Visa, which
no visa system or EU free movement. With
will set you back around £90 plus. Don’t feel
Brexit, we might not be “leaving Europe”, but
like adding £93 per person to your holiday
it looks set to become far less accessible.
over to France or Spain? Not to fear; the White Paper promises us all “reciprocal visa-free travel arrangements to enable UK and EU citizens to continue to travel freely for tourism in the future”.
The end of Summer doesn’t mean the end of holidays for our guests That’s it folks, summer time is officially over. The heat wave was fun while it lasted, and now Autumn is here, the weather is cooling down and the leaves are starting to fall. But that doesn’t mean the end of holidays for our guests and holiday home owners, now is the perfect time for potential owners to invest in a UK holiday home. 6
AUTUMNAL ACTIVITIES There’s no pressure to be outside now the weather is cooling and there’s plenty to do near our parks. Museums, cathedrals, shopping, churches, coffee shops, restaurants and plenty more. It’s the perfect time of year to head to the bowling alley or marvel at old architecture, or just sit by the fireplace in a cosy pub. Plus, it’s less busy everywhere now the summer is over! Check out our maps of things to do near our parks. SUFFOLK NORFOLK ESSEX HUMBERSIDE LINCOLNSHIRE
WANTLESS WALKS Now might not be the typically perfect time for the beach, but an autumnal walk with no particular destination can’t be beaten. Time to wrap up warm in layers, scarves and boots and enjoy the brisk air. There’s loads of guided walks to find, check out Walking For Health to find a group or just get out there and explore the nature around you.
THEY CAN GET COSY AND COMFORTABLE It’s definitely time for hot chocolates, warming soups and delicious stews. Holiday Home owners and staycation goers can cook themselves up a treat with local ingredients, sit back and relax under a blanket. They can watch their favourite films or go for a series binge, read a book, play some card games. Just stay indoors and stay cosy in their own home away from home! Is there a better feeling?
Battling Cancer Cycling 122 miles with Fran from Holidays for AllSeasons Back in 1984, my dad decided to bike from Great Ormond Street Hospital to The Norfolk and Norwich Hospital to raise money as my sister had received treatment and care at both hospitals. Unfortunately, a few months after going into remission, my sisterâ€™s cancer came back and she lost her battle a month before her fourth birthday. 8
At the beginning of August this year, we received the devastating news that my dad, who has previously overcome a brain tumour, had cancer in his liver and bowel. I decided that my brothers and I should complete the same bike ride and raise money for The Sandra Chapman Ward at The James Paget Hospital in Gorleston where my father receives his chemotherapy every week.
“I would like to again thank Tingdene for providing crew t-shirts for the bike ride, its times like these which make you appreciate working where we do, the personal support and
On Sunday 21st October, we set off from
help through this difficult time
London at 6:30. With four stops along the
is invaluable and demonstrates
way, a group of ten friends and family biked one hundred and twenty-two miles back to Norwich and we raised over £5,000, smashing our target of £2,500. We are continuing our fundraising; this time
the company’s consideration for every employee, whatever they maybe dealing with in their private life.”
the outcome will be different and we will beat this together as a family along with the support of such wonderful friends with the determination to help others who have been
Fran Heaney Holidays for AllSeasons
put in this unfortunate position. 9
A fresh look for the future! Behind the scenes of Tingdene Lifestyles new uniforms Back in 2008, Tingdene Holiday Parks launched and rolled out their first uniform across the sector. Whilst it was suitable at the time, it has become tired and outdated; the logo used is now an old version and it generally no longer conforms to brand guidelines.
This appeared to be the perfect opportunity
With regards to style and comfort, we
to refresh the look of the company’s uniform
reflected on the feedback and recognised
and update the branding logo.
that the previous uniform was quite
So, in a bid to be involved in the process, a very excited Mel and I approached Group Ops with the request to start the process, which was agreed. Firstly, we spoke to other team members to learn what it was about the uniform that they did and didn’t favour, and how we could improve the uniform going forward. It was very clear that from the information we received that comfort, style and durability
Melanie Pacey, Kizzy Saunders
were key factors to be considered. After some brainstorming, idea sharing and
restrictive with regards to body shapes and sizes, as there were minimal garment options available. The new uniform we have chosen offers a variety of styles of garments incorporated within the same range to offer versatility, comfort and style. We hope you will enjoy wearing the new uniform which will be launched in 2019! “The new uniform is smart, comfortable, low maintenance (the blouses don’t need ironing!!) and I feel much more confident
of course, bearing in mind the feedback
coming to work in it. There is a variety of
from other team members, we were able to
products within the range so it’s lovely to
approach our chosen uniform supplier with a detailed brief.
have the choice to mix it up a bit to suit each individual. So many people have said how nice it looks and I can now get out of the car
Mel and I were both in agreement that we wanted the colour scheme of the new
without worrying that the skirt is going to rip!” Hannah Hewitt
uniform to fit the branding of Tingdene Lifestyle. From the very beginning we knew
“The new, modern uniform offers a fresh and
that incorporating a palette of blue, navy
professional appearance. There is a range of
and white would immediately modernise the uniform and deliver a professional image.
different styles available to all and is a welcomed introduction to Tingdene Holiday Parks.” Paul Whittington
Lifestyle Parks Portfolio Letâ€™s take a quick snapshot of our portfolio looking at numbersâ€Ś you may wonder how many owners do we have? How many plots do we have? How many have we left to sell?
1484 1374 16 94 We currently have in total 1,484 plots
We have 1374 owners across our portfolio of Lifestyle Parks
16 plots are reserved
94 plots are available for sale
Suffolk students return from Denmark boat trip, sponsored by Tingdene Back in May, we told you about a group of Suffolk children from East Point Academy setting sail to Denmark on a historic boat, with support from Tingdene, as well as kind donations from the public as well as sponsors The Norfolk Boat charity, Sentinel Leisure Trust and construction company Wellington.
Back in May, we told you about a group of
We have received a thank you card from
Suffolk children from East Point Academy
Chantelle from The East Point Academy for
setting sail to Denmark on a historic boat,
our donation towards the children Excelsior
with support from Tingdene, as well as kind
trip; Chantelle says “the children have grown
donations from the public as well as sponsors
in confidence and his opportunity has given
The Norfolk Boat charity, Sentinel Leisure
them skills to work as a team.”
Trust and construction company Wellington. To Tingdene, East Point Academy sent nine students on a
“Thank you so much for your kind donation
once-in-a-lifetime voyage aboard an historic
to our Excelsior trip. We had a wonderful time
fishing smack, sailing from Denmark to
and have built upon our confidence, resilience
and social skills because of it. THANK YOU!”
The students embarked aboard the 100-year-
From East Point Academy
old wooden sailing boat, the Excelsior, which they will help to skipper themselves. Some of the students taking part have special educational needs; others have faced challenges such as having low self-esteem or being in care. 13
Humberst A New Era
ton Fitties Humberston Fitties is a historic location close to the Victorian resort of Cleethorpes. ‘Fitties’ is a local word meaning ‘salt marsh’. The Humberston Fitties were originally one of a number of fitties along this part of the coastline.
Nearby Cleethorpes sits on the Humber
Humberston Fitties is managed by the
Estuary and the sea at Cleethorpes is actually
Lincolnshire regional office. Since its
the mouth of the Humber. Humberston
acquisition in October 2017, Tingdene have
Fitties has been recognised as a billeting area
been working with North East Lincolnshire
for soldiers in both World Wars, with people
Borough Council to establish a clearer
settling at the site since the 1920’s. In 1996,
position in relation to the operation, history
the area was declared a conversation area.
and future plans of the park. Over the past
More recently, it has even been featured in a
12 months, Tingdene has also had many
doc-series hosted by Robson Green exploring
consultations with various groups that
represent the property owners, as well as direct interaction with the property owners which have been very helpful.
What’s happened in year one? Tingdene have instigated detailed surveys
Many of the lease agreements at
in relation to all the trees on the park, the
Humberston Fitties the legal agreement and
water & sewerage infrastructure and we
“way of working” between us (the Landlord)
have invested £150,000 into upgrading
and the Owners (the Tenants) have come
each property’s electricity meter to SMART
or will soon come to an end. As a result,
Tingdene will be issuing new optional leases to the owners in early 2019. A lease has many
We have also made sure, as we would
postives for both us and the owners, and
across any operation in our portfolio, that
will include new structured ground rent and
the recharging of electricity and water is
compliant with the rules and guidelines issued by Ofgem and Ofwat. Tingdene have been improving the landscaping, with our initial approaches ensuring that the park and its open space poses no dangers or risks to our owners. After purchasing a holiday park operation, an initial part of our work is ensuring that we are doing things correctly, in terms of regulatory bodies, the permitted use of the park, planning permissions and property law (The Landlord & Tenant Act). 16
A large task at Humberston Fitties has
“Since our acquisition of
involved making sure that any properties,
Humberston Fitties Chalet Park
developments and improvements are in
October 2017, it has been a roller
line with planning documents, linking to the park’s Conservation Area status (granted in 1996). There is also a ‘Chalet Design
coaster of exciting challenges, new experiences and learning new
Guide’ which addresses various elements of
things each day, myself and the
development to existing properties, including
Humberston Team are looking
reference to the approved materials to be
forward to continuing the journey
used for window frames, walls, roof coverings,
and developing this beautiful and
rainwater goods, doors, glazing, fencing and other features. Upon taking ownership of the park, we were provided with a detailed list of breaches of
unique Park.’’ Sarah Newson Area General Manager
the conservation order or the chalet design guide (meaning owners had made additions/ changed etc to their properties where they shouldn’t have). Whilst some of the breaches are minor, others are of a more serious nature. Whilst our ownership of the park is in its early days, Tingdene and its team members are working towards a bright future of Humberston Fitties and welcome this unique park into our portfolio.
AllSeasons team settle in to new Group Operations offices
At the beginning of 2018, with the closure
The works involved knocking down walls,
of the shop at North Denes Park, it was an
creating partition walls, as well as adding
ideal opportunity to relocate Holidays for AllSeasons from a small office at Broadlands Park and Marina and incorporate the team with the remainder of Group Operations, who are based at North Denes Park.
cutting out walls to install windows and electrics, data cables, plumbing and heating, and cost just under ÂŁ20k. The relocation of Holidays for AllSeasons has also enabled Greg at Broadlands Park and Marina to settle into his own office, rather than rather than sharing with Sentinel Leisure Trust. This has created a more professional approach to sales and meetings in general. The investment has enabled Group Operations to meet more regularly and on a day to day basis, rather than as and
Paul Whittington, Head of Group Operations
when required. It has been welcomed by all members of Group Operations and has created a more efficient approach to working, now that we are all under one roof.
Tingdene nominated for ‘Best Park’ in the Lodges & Parks Portfolio for the East of England by Hoseasons Tingdene Lifestyle attended the 13th annual Hoseasons conference at the Celtic Manor Resort in Wales and
were nominated for ‘Best Park’ in the lodges & parks portfolio for the east of England! The day featured talks around the UK Travel market as well as a host of stars and guest speakers including Deborah Meaden, Daisy McAndrew, Justin Urquhart Stewart & even surprise guest Paddy McGuinness at the evening awards!
Images courtesy of Hoseasons 20 teamtalk
Justin Urquhart Stewart
Finishing the day was TV Dragon, Deborah Meaden, who described the tourism industry as the ‘business love of her life’ and opened up in a very insightful Q&A... The evening awards saw Paddy McGuinness present the nomination of Tingdene Llifestyle Broadlands Park & Marina (Oulton Broad, Suffolk) for ‘Best Park’ in the lodges & parks portfolio for the East of England!
Political journalist, broadcaster and presenter Daisy McAndrew opened the conference. Simon Altham and Allan Lambert of Hoseasons updated everyone on the UK travel market after a challenging year, talking about the importance of park operators investing in the future.
The conference also included guest speakers Justin Urquhart Stewart giving a humorous yet educational talk, followed by Adrian Webster, author and motivational speaker, who inspired everyone to not to only challenge others but to challenge themselves.
Allan Lambert 21
Kim Deans had her baby on Tuesday 16th October at 4.12pm, Indigo Alexandra Deans was 10 days early and weighed 6lb.
Hannah Hewitt married Darren on the 29th September at Southwood Hall.
Matthew Mills married Samantha on the 16th June at the Special Memory Chapel, Las Vegas. 22
Louise Docherty gave birth to her beautiful son Beauden on the 16th March.
New Members of the Tingdene Team Whoâ€™s on the move? Claire Townley
Kayleigh Cassidy has joined Waterside Park and Hotel on a secondment from Broadlands Park and Marina as the Assistant Manager. In turn, Kizzy Saunders has moved to Broadlands Park and Marina and has joined the team there. Mel Pacey has remained at Waterside Park and Hotel and will be taking on some additional tasks and responsibilities. Kayleigh, Mel and Kizzy have been recognised for growth within Tingdene, and the moves form part of their planned progression within the Company.
Antonia Maria Brighton-Dali
Kenwood & Colleys
Congratulations to Kayleigh, Mel and Kizzy on their progression and wish them all the very best on their new ventures! It is with regret that Karen Warren has parted company with Tingdene Holiday Parks Ltd on Friday 30th November 2018. We wish Karen every success for the future and would like to thank her for her work and contribution to Tingdene since January 2016.
Making a Difference! Meet the Tingdene Team who are really making a difference by raising funds and awareness for their charitable causes and communities. 24
Sophie Group Ops In July, my sister and I completed the 5K Colour Run in aid of the Big C – Norfolk’s Cancer Charity, a charity very dear to our hearts. It was the first time we had run a full 5K (beating our target time) and it was mid heat wave, hence the sweaty mess in the picture! In total, we raised an amazing £1090 (with a target of £200); we even got an invite to see the labs at Norwich Research Park at the UEA. We met a variety of students and researchers to see what the fundraising goes towards.
Fran Group Ops I am now trying to raise £1,700 for the
Lynn Broadlands Park & Marina
Family Holiday Association by running the
I completed the 10-mile midnight charity walk
London marathon in April 2019, I am going to
for St Elizabeth Hospice on 12th May 2018. It
organise various events to achieve this target.
was pouring with rain most of the way but
I am having a cake and cuppa morning at
that didn’t deter us! The theme was Glow and
North Denes on 13th December, all cakes,
Sparkle and I smashed my £100 target to
visitors and donations welcome!
North Denes These photos are from our Macmillan Coffee Morning which we held on 28th September and we raised £90.20.
Coast Bar & Restaur ant
TINGDENE CHRISTMAS PARTY WATERSIDE PARK & HOTEL LOWESTOFT, SUFFOLK , NR32 5HS Gatsby theme - dress to impress
Friday 14th December 19:00 - 01:00
The TestostaTones Superstars from TV’s Britain’s Got Talent!
WINTER 2018 - Issue 7