DLC Concierge Personalized Program

Complete care & maintenance for your home.

Your personalized Concierge Program.

Led by our dedicated Concierge Service Manager, our team provides consummate property care—proactively attending to the routine check-ups, seasonal tasks, emergency support and fine tuning necessary to keep your home’s systems and fixtures in excellent working order.

Everything will be scheduled and taken care of for you, all made more efficient by our in-depth understanding of your home’s sophisticated systems, bespoke characteristics, and maintenance requirements.

Work is performed by the same subcontractors and vendors who build our projects, or by equivalent trusted, prequalified support who match our standards for service, efficiency and attention to detail.

All this ensures you a seamless transition from construction to move-in to dwelling, and an incomparable level of ongoing service.

Together we will design a program tailored to your needs.

Before your kick-off meeting the Concierge Service Manager will visit your property and draft a menu of services relevant to its unique infrastructure and systems for discussion.

Your annual program fee will be determined by the services you select. For all additional or one-time services, such as small projects and improvements, you will be provided an estimate and schedule for approval.

All Concierge Program clients enjoy:

• A 6-month walk-through in year one

• Ongoing program management and reporting

• Access to 24/7 on call emergency and repair services

• Annual program review

Your Concierge Program will provide access to a full range of services for the upkeep and management of your home.

Typical base program services:

Interior

• Test smoke alarms and carbon monoxide filters; change batteries

• Inspect heating and cooling systems

• Inspect electrical system, exercise circuit breakers, test generator

• Clean or replace filters on all equipment

• Inspect plumbing systems including water filtration, water heater, aerators, septic, shut-off valves, sump pump and sewer

• Replace broken or nonfunctioning bulbs

• Inspect, clean and lubricate doors and windows including screens, latches, and tracks

• Paint touch-ups

• Check for leaks and pests

• Inspect wood cabinetry and trim finishes

Exterior

• Filter changes

• Dryer vent cleaning

• Appliance maintenance

• Tile and grout sealing

• Boiler service

• Mechanical system inspections

• Inspect tile grout and caulking

• Inspect, wash and reseal natural stone

• Inspect ceilings for paint or leak evidence

• Inspect attic, basement, crawl space and insulation

• Inspect ventilation and ducts

• Inspect, clean and adjust fireplaces

• Inspect and clean kitchen and laundry appliances

• Inspect bathroom tub and shower fit, caulking and assemblies, toilets, faucets and shower heads

• Adjust ceiling fan direction seasonally

• Verify fire extinguisher location and operation

• Lighting inspection and bulb replacement

• Fireplace maintenance

• Elevator service

• Leak inspections

• Paint touch-ups

Additional Services

Following are examples of ways we support our clients with services above and beyond the base program maintenance of their homes:

• Landscape maintenance

• Pool and spa maintenance

• Special events support

• Remote audio/video support

• Furniture moving

• Artwork installation

• Gym equipment installation

• Light fixture installation

• Baby and pet proofing

• Closet customization