Page 1




Tenancy Information Pack

This document contains information that you may find helpful during your tenancy. Please read and if you have any questions do not hesitate to contact us. Thank you for renting a property through Birmingham Property Group Lettings. We act as agents on behalf of the Landlord of your property. As agents, we have an obligation to the Landlord to ensure the tenancy runs as smoothly as possible, the rent is paid promptly and the property is maintained to the same standard as when the tenancy began. Therefore, we would request that in the event of any issues arising during your occupation you contact us as soon as possible. This document is a brief summary of certain points in your agreement and contains information that will ensure that your tenancy will be as comfortable as possible.  PLEASE TAKE SOME TIME TO READ YOUR AGREEMENT. IT CONTAINS IMPORTANT INFORMATION THAT YOU SHOULD BE AWARE OF WHILST RESIDING AT THE PROPERTY. 

- Rapport - Trust - Honesty

Information about your Tenancy The Tenancy Agreement

Early Surrender

The agreement you have signed is

Due to the terms of the agreement, you are contracted to

a legal contract between the Land-

remain at the property until the end of the period stated in

lord of the property and yourself.

the agreement. Should you decide to leave at the end of the

You should read this carefully and

period stated, you must notify us in writing, giving us a mini-

ensure you understand it fully, if

mum of two months notice prior to the end of the period.

in doubt please consult a solici-

Please Note: Should you vacate the property prior to the

tor or other qualified person. The

end of the contracted period, whether or not you give two

tenancy agreement places legal obligations on you, some of

months’ notice you will be liable for all rent payments until

which are explained below.

the end of the contracted period, or until we are able to find a

Rent Details of the rent payments due dates etc are contained within the AST Agreement, please ensure rent is paid on time. If it is not, rent reminders letters will be sent and you may incur a charge. Term The agreement is an Assured Shorthold Tenancy Agreement, which means that you can stay in the property for the period of the lease, provided you meet all the obligations of the tenancy. You have the right to an initial minimum term of six months.  When we are fully managing the property, we will contact you at the end of the fourth month asking if you would like to stay on after the six month period. If you wish to stay at the property, a new agreement will be raised. If you do not wish to extend the tenancy then you must serve two months written notice to us. Notice Period  If the Landlord wishes to end the tenancy, we will serve what is known as a Section 21 Notice, which gives you two months notice before you have to leave the property. 

replacement Tenant, subject to your Landlord’s approval. If a replacement Tenant is found before the end of the contracted period then an early surrender fee of £375.00 + Vat will be charged. Sharers  Every adult that moves into the property (18 years old and above) must be named on and must sign the tenancy agreement, and undergo a reference check.  Please be aware that it will be a breach of the agreement should anybody else move into the property during your tenancy without express written permission from the Landlord. Should permission be granted, a new tenancy agreement will be drafted and must be signed by all adults. There will be a charge for the new agreement of £75.00 + VAT.

Property Visits


As managing agent of the property, we will arrange for

Should you wish to make any changes to the property, you

regular visits of all Tenanted accommodation, normally every

must inform us in writing and wait until written permission

three months. The purpose of the visit is to ensure there are

is given before any works commence. Permission will not

no maintenance issues that need attention and also to check

be withheld unreasonably, however should decorating be

the property is being maintained in a fair manner.

anything garish, we may insist that at the end of your tenancy

Each visit should take no more than twenty-thirty minutes,

the property is repainted to the same standard as when you

and we will contact you beforehand giving you notice of

moved in.

our intention, with an appointment date and time. If for any reason the appointment is inconvenient, please contact us immediately so that the appointment can be rescheduled. Faults & Repairs  If a fault becomes apparent at the property, you must inform us immediately. Failure to do so may mean that you are held responsible for any further deterioration as a result of the delay. Once we

Preventing Condensation Damage On signing your tenancy agreement you received information on preventing condensation damage. Please read this carefully. This may affect the return of your deposit if you do not. Gardening If your property has a garden it is your responsibility to ensure the lawns are cut regularly and the borders are kept weed free. In addition, the gardens must be kept tidy and free from refuse.

have been informed of the fault we will contact the Landlord


and act upon their instructions. The relevant contact numbers

We require a deposit for every tenancy. This deposit is

are detailed at the end of this Pack.

refundable only after you have vacated the property and

Please Note: You must not instruct a contractor to undertake

provided that:

any work without our permission. The cost of any works car-

• Your rent is paid up to date

ried out without permission will become your responsibility.

• All utility bills relating to the tenancy have been paid

Smoke/Fire & Carbon Monoxide Detectors

• The property has been well maintained

When any detectors are fitted in the property, under the terms of your agreement you are obliged to ensure they are

• Any items on the inventory are all present and in good condition

checked regularly and kept in good working order. This is for

• The property is in a good, clean condition

your safety and the safety of your family/friends. We recom-

• All other terms of the agreement have been met

mend a daily check however they must be checked at least once a week. If you are aware of a fault, you must contact us immediately.




Deposits Continued

Going Away?

The Landlord must be satisfied with the condition of the

If you are going to be away from the property for more than

property before the deposit is refunded. As long as the above

two weeks at any one time, you must inform us in writing.

points are satisfactory the deposit will be refunded by the

Being unoccupied for a period may affect the house insur-

Banking Automated Clearing Service (BACS). BPGL are reg-

ance, so we may have to take steps to protect the property.

istered with The Dispute Service, please refer to your tenancy agreement. If a dispute is raised please follow the guidelines given to you with your tenancy agreement. 

Vacating You must vacate the property on the agreed date (usually the last day of the tenancy agreement). Please ensure that all keys are returned to us by midday on the last day. Rent


will continue to be charged on a daily basis until the keys

Tenants are responsible for ensuring the rent is paid in full

are returned. We will require a forwarding address and will

and on time. Paid by standing order, rent is deducted from

contact you at this address when we are able to release the

your bank and should reach our account by the rent-due day.

deposit. Should we continue to receive rent after you have

This saves you the worry of taking the trouble of bringing the

vacated we will return this to you, once notified, less an

rent to our office and protects you from the potential of a bad

administrative fee of £25.00 plus VAT.

payment history, should the rent be brought in late. Receipts will not be issued for payments made by standing order. Please allow three working days for the rent to reach our account, and ensure that the correct reference shows for all payments, i.e. first line of the address and your surname.

Pets You must gain written permission from the Landlord before introducing pets into the property. You must consult with us prior to introducing a pet and submit a written request which must include the age, type and breed. Permission will


not be withheld unreasonably, however please be aware that

The Landlord is responsible for insuring the property, and

the introduction of some animals will cause an increase in

any items owned by them and left in the property. You are

the amount of deposit we hold. Please note that you may be

responsible for arranging your own insurance for your

required to get all carpets and curtains (if applicable) profes-

possessions. If you do not provide proof of the contents

sionally cleaned on vacation.

insurance, you will have to take out contents insurance with our provider. Neither the Landlord nor we will accept any responsibility for loss or damage to your possessions whilst at the property.

We hope you will be happy in the property. If we can help in any way please do not hesitate to contact us on 0121 427 7442.

Chamberlains 343 High Street, Harborne, Birmingham B17 9QL Tel: 0121 427 7442 Email:

Bgp tenants information pack  
Bgp tenants information pack