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residential property solutions for lettings and estate agents

partnership, not outsourcing‌

From tiny acorns…

The complete lettings and management solution for your business

partnership, not outsourcing… Your branding… our management systems and expertise 2


Discover the secrets of building a fast growing, profitable Lettings and Property Management business - with no risk. cio provides a ‘white label’ service removing the complex back office procedural, legal and banking barriers that come with running a lettings operation, allowing you the time to grow your business. Our proposition is one of partnership and support, not simple outsourcing. With decades of experience in the sector, we have built up a support proposition that will not only assist those looking at moving into lettings for the first time, but also those on the expansion trail. • We only work with independent firms. We provide services for new start-ups and trading independent agents. As your business grows, so does ours. Partnership, not outsourcing • Consultation and planning to ensure the right plan is formulated for your business • We have invested heavily in staff recruitment, training, software and premises… so you don’t have to • Efficient, detailed financial reporting helps you manage and grow your business • Highly experienced account managers, always available to solve any problems, 7 days a week • 24/7 back office support, to keep landlords and tenants happy and to allow you the time to grow your business We have partners across the country who are succeeding at growing their business to levels that they had never previously anticipated. Let us work with you to allow your business the opportunity to grow and ‘punch above its weight’. We can provide you with a fully operational back office management set up that would normally only be available within multi branch or corporate operations. This enables your proposition to your market place to be one of your own complete, uncompromising lettings and management operation.

cio can be your business development partner and deliver you the freedom to grow and consistently build meaningful profits with no risk or investment on your part.

Please call 0845 755822 for an informal chat or to arrange a free development meeting with an account manager The CIO Management Team

T 0845 755822 | E | 2nd Floor, 85 Frampton Street, London NW8 8NQ



compliance cio removes external liability from you the agent, by offering a complete lettings and management solution at no risk and with no investment required from you.

100% compliance within government and industry regulatory guidelines, from deposit to tenancy legislation.

cio is registered with all major bodies; APIP, ARLA, NALS, Safe Agent, TPO, TDS, DPS and data protection, ensuring that you and your business offer a package to clients that is beyond reproach. cio solves the challenge of ARLA accreditation for you and your staff. We have invested‌ so you don’t have to. The Association of Professional Inventory Providers

A complete deposit management and registration service with either TDS or DPS for your protection. All deposits are held under the transparent cio group scheme within a ring fenced trust account. It is protected from any corporate business activity, providing full security and peace of mind for both landlord, tenant and you the agent. A complete banking package compliant with all legislation, including an individual client account for each cio member client. This is supported by detailed, weekly fee earner reports. All payments will be made to you, often within three working days of the transaction processing. All payments will be made to you within seven days of transaction processing.

The National


Letting Scheme

The Deposit Protection Service

The Property Ombudsman


administration cio offers full property management services for Let Only, Rent Collection and Full Management.

The three types of Pre-tenancy service are designed to integrate seamlessly within your current working practices. A complete service methodology from the taking and handling of reservation fees, through to move in. We can even just provide the compliance following a move in. All Pre-tenancy services cater for Let Only, Rent Collection and Full Management. A full ‘white label’ document suite providing you with all you need for every possible eventuality; from reservation receipts, tenancy and landlord packs, to statements and vacation documents. Maintenance and contractor management we can manage all works on your behalf, drawing upon our extensive list of approved contractors or working with those of your choosing. Effective arrears solutions legal advice and eviction services, along with referencing and rental warranty products.

cio invest heavily in state of the art communications and software technology pro-

viding 24/7 availability and seamless integration… we have invested, so you don’t have to.

cio operates a separate APIP and TDS approved department with dedicat-

ed inventory clerks around the country utilising APIP technology. All are provided with the use of the most up to date technology and software. All inventories are of an industry standard. All documents are accessible online by all parties.



support A dedicated account manager, a dedicated pre-tenancy co-ordinator and a dedicated property manager will be assigned to you from the outset providing, in effect, an extension of your existing staff set up. This is achieved under our My Property Managers set up which will be tailored to you and your business.

cio provides an easy to read suite of reports that assist in managing your busi-

ness. These will include a full financial report, detailing every transaction relevant to the period listing details of income, costs and data for annual accounts. Additional reports will provide data on notice periods for both landlord and tenant, fall off rate and managed properties, to name but a few. My Property Managers is a bespoke tool provided to our clients. Essentially it enables you to sell the service of a complete lettings and management operation. All logins and access details will be tailored to your company name so, from the client and consumers point of view, it’s your own lettings and management department. 7 days a week Management and Pre-tenancy department. You will benefit from access to a large network of experienced suppliers at specially negotiated preferential rates. Regular updates to all parties on legislative changes and market trends by way of an electronic monthly newsletter. Specialist telecommunications and insurance package provision.

cio Agent-Line is an online facility which connects you with cio on a secure

one to one basis, allowing for upload and download of documents, scans, notice boards, access to newsletters and advice services. A unique online portal providing access to the Property Management and Pre-tenancy departments. It also allows tenants and landlords to report issues and contact the Property Management and Pre-tenancy departments.

MY PROPERTY MANAGERS MPM facilities include: • Pre and Post-tenancy Portal • Online merchant services for moving monies and rent payments • Online referencing • Post moving inventory review • Individual tenant and landlord log in • Maintenance, inventory and document access centre • Business to business Agent Line communication • Fully licensed software • Dedicated helpline • Branded monthly tenant and landlord e-newsletter


profit and growth All cio costs are recovered over an agreed time frame and will easily and are guaranteed to be offset against the increase in market share, business growth and ultimately profits that partnering with cio will bring.

cio provides tools and advice on the best way to promote and build your busi-

ness. You will be provided with an online and hard copy of our extensive Business Development Pack, which has been designed to assist our agent partners in growing market share. It will offer advice on how to spend and where to save money, as well as advertising guides and numerous helpful tips we have gleaned from our experiences over the years. We only work with independent firms. We provide services for new start-ups and trading independent agents. As your business grows, so does ours. Partnership, not outsourcing.

cio can provide training and assistance in the best market research tools. Our aim is to build lifetime business relationships with our agent partners and see them operate as market leaders within their respective areas of operation.

“From software systems, administration, marketing advice and even staff training, they have been quite simply brilliant. This has resulted in a consistent month on month improvement in our lets and managed numbers, allowing us to concentrate on other aspects of the business” Peter Wood Partner at Cockburn

“In 5 short years, the lettings, and more importantly, management business has grown exponentially to sit alongside our residential business. CIO, were there to help, guide and, even now…hold our hands…a brilliant firm to work with” Steve Marsh & Mark Weekes Partners at Village Estates



what have you got to lose? We all know in business and life that when something appears too good to be true, it generally is. With this said our proposition is one of partnership and not outsourcing so the relationship we have with our clients is very important to us. We identify possible partners by our own research and only work with independent firms, so our approach to you is made with complete transparency. • A conversation with us, will cost you nothing • A business development meeting with us, will cost you nothing • Allowing us to work with you to build or grow a meaningful lettings operation for your business will cost you nothing You have nothing to lose by making a call to us but, if all we say is true, just think what you could gain from it…

Finally and in closing, at cio we value our partner client relationships greatly. Our people, will become your people and an extension to your business. Why choose CIO?

Call now 0845 755822 to arrange a FREE development meeting

Optimise your property management and passive income Ensure you’re adhering to all industry legislation Leave us to deal with legal issues from arrears to eviction

“From the initial let, they handled and managed everything enabling us to push the business on. I’m in no doubt that, without them, we would not be in our current position” Tony Szabo FNAEA Managing Partner at 2-move

We’ll hold, manage and register deposits on your behalf We organise the necessary banking facilities and accounts Receive monthly portfolio performance reports


“There is no doubt in my mind that without CIO’s support, we would not have opened a second office in such a short time and would not have grown our lettings business to the existing levels” Anthony Martin Proprietor

what’s next‌

STEP ONE Call us on 08450 755 822 or email us at and provide an overview of your business and requirements

STEP TWO We will then arrange a meeting with your dedicated account manager. Alternatively we can simply talk through the cio offering and how it fits in with your needs

STEP THREE Once all the paperwork is in order, we will send you your comprehensive Welcome and Business Development Pack. Congratulations! Your new Lettings and Management department is now live


Your notes…

partnership, not outsourcing… 10

From tiny acorns mighty oaks do grow…

The complete lettings and management solution for your business

partnership, not outsourcing… Your branding… our management systems and expertise



residential property solutions for lettings and estate agents

partnership, not outsourcing‌

T 0845 755822 | E | 2nd Floor, 85 Frampton Street, London NW8 8NQ

CIO/MPM brochure  

CIO/MPM brochure

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