By Jennifer Krawiec
Their ability to provide exceptional customer service begins with hiring. “We have an extensive process, and when we find a good candidate, we hire mainly based on attitude,” Joe says. “We only want the best of the best, because moving is so stressful.” All employees are trained extensively, and the movers have in-office orientation, as well as hands-on training in the field. “We like to say we are a customer service company who happens to move people,” he adds.
Photo by The Portrait Gallery
You may be excited about a fresh start, a new home, or a fun adventure, but getting there can rattle your nerves. Husband and wife team, Joe and Kate Windemuller, want Two Men and A Truck to take the stress out of your move. They start with customer service. “What we hear from our customers is that our service sets us apart. We have an office team at each of our three locations, and they are trained to calm customers’ fears and stresses prior to their move,” says Kate. She also points out that having the “Grandma Rule” keeps their high-quality service consistent. “We treat every customer the way we want our grandmas to be treated.” 24
IREDELL LIVING • MAY 2017
With 29 trucks and 100 employees serving the Mooresville, Statesville, Winston-Salem, and Hickory areas, the Windemullers have the experience and passion needed to manage such a thriving business. Joe worked at a Two Men and A Truck franchise in college, eventually becoming general manager of a South Carolina location. When they married, combining Joe’s knowledge of the industry with Kate’s business background, it made sense to purchase their own franchise. “We looked at locations and decided this area was great for opening a business and raising a family,” says Kate. Unlike other movers, Two Men and A Truck uses exclusively 26-foot box trucks, ensuring that only one customer is served per truck. “When we do a long-distance move, you know exactly when your goods will arrive,” says Kate. If a bigger job requires more than two men and one truck, they accommodate
that as well. In May, they are launching a new program with a more affordable option for long distance moves. “ValueFlex is containerized moves. We deliver containers to a customer’s home, our movers pack them, then the containers are loaded onto a truck,” Kate explains. Business moves are treated to the same stellar service as residential moves. Two Men and A Truck will accommodate local businesses by moving them after regular hours, to avoid disrupting their day. Kate’s favorite part of running this successful business is being able to help her community. “Not every job has to be revenue-producing. I love knowing that we are making a difference.” Locally, they work with their local chapters of Girls on the Run as well as Mooresville’s Ace & TJ’s Grin Kids. Two Men and A Truck’s internal charity, Movers for Moms, partners with local businesses to collect donations and distribute to special women in time for Mother’s Day. More information about their charitable initiatives can be found on their website at www.twomenandatruckmooresville. com. The next time you need to move, whether it’s in-state or cross-country, make sure you give Two Men and A Truck a call. The Windemullers and their entire staff are truly Movers Who Care.
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