Left– Kent and Vicky Moore, owners of KM Electrical Below–KM Electrical electricians wiring a store front Opposite page–Kent and his crew on a commercial job site. Managerial Team–Left to right–Jason Sprinkle, install manager; John Mitchell, electrical manager; Robin Hill, office manager; Josh Tomlin, general manager; Eric Harrington, HVAC service manager.
Photo by Shane Greene
customer satisfaction and referrals,” Kent said. “I know that in order to be successful we have to keep our existing customers happy.”
Taking Customer Satisfaction to the Highest Degree By Meredith Collins
KM Electrical Heating & AC has a multi-discipline business strategy to work with many different customers to meet a spectrum of utility needs. Their three-pronged approach includes electrical work, heating, and air conditioning. They provide these services in commercial, industrial, and residential environments. Established in 1998 by owner Kent Moore, the company has been a constant in the community that many people depend on for honest, reliable service. “We still have many of the same customers from 20 to 30 years ago when I was doing parttime work,” Kent said. Kent focuses on customer satisfaction and instills this value in his team of 18 employees. “Our whole business is built around 18
IREDELL LIVING • MAY 2017
The growth of the company has allowed Kent to delegate more responsibility. He has five managers to oversee the electrical, heating, service, office, and general management aspects of the business. Many technicians are state licensed and have undergone extensive training specific to their trade. “We’ve been intentionally growing our company at a steady pace so we can keep a control on quality,” Kent said. “While I can’t physically look at each job like I did 19 years ago, we strive to provide the same level of quality. I’ve always told the guys if you are ready to leave the job at the end of the day and you can’t say that’s the best looking heat or electrical system I’ve ever seen—and if it’s not something you would want to showcase—redo it.” KM Electrical has repeat customers from all areas and backgrounds. The company provides electrical, heating, and air services in all environments, from restaurants to office buildings to homes. They install systems from the ground up in new construction, and repair or update existing systems. They also install and service generators.
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