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Scalable outsourcing solutions for your document infrastructure

Document Express Managed Print Services People

•

Process

•

Partnership


Why Managed Print?

FREEDOM Imagine a company that gives you the confidence and freedom to focus on your core business. Today, Document Express is more relevant to more businesses than ever before. By focusing on you, our customers, we can help you significantly reduce costs, speed up and grow your business in a number of lasting ways. With dramatic shifts in the global business landscape, Document Express delivers more than just business driven document solutions. We deliver a real competitive advantage. Every Document Express service is driven by our own core value of People, Process and Partnership. These foundations and our true belief that the customer always comes first, ensures service excellence is at the core of all that we do.

SELECTIVE Why select a Managed Print outsourcing service. Remove the drain on resource and hassle of managing a part of your business infrastructure, that whilst critical to your success, is not an area of expertise. Documents are the life blood to any organisation, but managing and operating the technology that create and processes it can be huge cost to any business.

Real Business Benefits of Managed Print Services: • Consistent, Reliable, Future Proof Devices • Reduced IT Infrastructure • Simple deployment and management of drivers

Today, selective outsourcing is the key.

• Reduced Help Desk Calls

It’s about focusing on your business key objectives and assessing whether you truly have the competence, resource and investment capability to achieve those objectives in-house. The perception that outsourcing leads to a loss of internal control is not true, in fact it is the complete opposite – Selective Outsourcing gives you added resource that becomes an extension of your own business.

• Single contract with detailed management reporting

Allowing you to focus your time, energy and resources where they really count – on core business activities.

• Reduced overheads such as invoicing processing • Substantial reductions in operating costs • Accurate control and reporting of actual spend • Complete and detailed financial assessment • Guaranteed Measurable Savings • Full Management of entire environment • Guaranteed SLA • Proven Change Management Process • Proven Six Sigma Methodology


Successful people ask

better questions, and as a result, they get better answers

SUCCESS Document Express foundation of People, Process & Partnership create the pillars for success.

People We believe that our own internal expertise and skills are used by our customers as an extension of their own internal resource. This then allows them to maximise the value of their own staff to focus on core business process.

Process Heritage really does count when comes to proving the tools and service that we use and Document Express has the tools and services built from 15 years of work within the Document Lifecycle business. Our best-practice approach ensures all processes are based on Six Sigma Methodologies and project management is always to Prince 2 standards.

Partnership The Document Express partnership approach to our customers gives them confidence that we believe in the longevity of any customer relationship. We succeed by ensuring open and honest conversations, regular constructive progress meetings and transparency across all that we do.


The right Blend

APPROACH A measurable methodology that gets results The Document Express proven approach to excellence is built around 4 fundamental stages;

ACCESS Our team of specialists analyse the current document infrastructure and determine a better strategy. Electronic and physical audits including forensic accounting are used to report costs. We also conduct detailed user interviews, examine existing workflows, business and IT requirements.

DESIGN Next, we make recommendations reinforced by cost and benefit analysis. These include complete solutions for optimising the use of copiers, printers and MFP’s (including if required disposal, replacement and procurement), taking into account business requirements and workflows.

IMPLEMENT Working closely with the senior management team, we implement the plan and secure buy-in at all levels. Transformation is rolled out in stages, carefully minimising risk and disruption. Procurement is open and transparent and the trade-in or disposal of old equipment managed as appropriate.

MANAGE We will work with you as our partner to establish support levels and capabilities to ensure maximum uptime, costs are continually monitored and efficiencies are maintained and further enhanced.


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Our Portfolio

OFF-SITE SERVICES

Print Procurement

Document Management & Consultancy

Legal Document Services

Document Imaging, Coding & Indexing

Variable Data Printing & Fulfilment

Creative & Design Services

Digital Printing on Demand

ON-SITE SUPPORT SERVICES

Mail Room Management

Print Room Management

Strategic Partners

OFFICE ENVIRONMENT

Maintenance & Support

MPS - Printer & MFD Management

Consumables & Stationery Supplies


Understanding

FIRST STEPS At Document Express we understand that there isn’t a typical profile for any client.

ASSESSMENT METHODOLOGY

In reality, every company is unique with different size of deployments, different combinations of services, and unique internal cultural constraints. That is why are unique approach establishes the baseline for improvement. Document Express has developed expertise, processes and tools for assessing an organisation’s current document and data infrastructure, document workflows and key business processes. We will also measure the environmental impact of your document activities and output devices through energy assessments.

• Voice of the Customer Requirements, CTQ’s, QFD The solution: Standardise XPS • Voice of the Process Defect and Capability Analysis The solution: Improved Processes • Voice of the Environment Workplace understanding The solution: Optimal Device Configuration

SCALABLE Solutions that are tailored to fit your business. Document Express understands the decision to outsource is not an easy one, especially when faced with vast array of services available. That is why all of the Document Express outsourcing solutions are tailored and scaled to their organisation. Only when an outsourcing solution fits your business will it become commercially viable, operationally efficient, and help you achieve your goals.

ENVIRONMENT Corporate Social Responsibility is as important to Document Express as it is too many of the organisations that we work with. Our green credentials run through all of our solutions from initial conception that will include a detailed energy assessment, installation of the most energy efficient equipment available, the use of software where appropriate to cut down on paper usage and the ongoing controls that ensure you only print what you need via the most efficient device for the job. Remanufacture processes ensure that only minimal waste arrives at landfill and through the controls in place with our distribution and service teams. We minimise the impact through many

environmentally beneficial processes including efficient logistics, packaging and consumable recycling. Environmental responsibility really does start at home and that is why every solution we deliver to allow you to report many positives against your own green goals.


Why Document Express

PARTNERSHIP There are many reasons why Document Express should be your only choice for Managed Print. The unique range of industry leading technology and bench mark service solutions Document Express fit to your exact requirement. The proven tools and techniques that allow Document Express to fully understand and appreciate your business, then design and implement the solution that achieve your business objectives.

Service Support Document Express service excellence is only achieved when you work with industry leading service providers, with over 3,500 engineers in the UK alone and supported by a team of service incident managers – we can truly offer the best service provision in the UK.

Six Sigma

Our people are the differentiator as we ensure they are expert in their required document field and is the key reason for you to trust us with your business.

Six Sigma is a world wide accepted methodology to reduce defects and variation in business processes. Document Express ensures all its project managers are trained to Six Sigma standards and it is employed in all the projects that they work on ensuring process improvement.

Operational Services

Support Report Manager

Document Express’s Operational Services underpin the whole outsourcing solution. With auditing and assessment experts, qualified Prince 2 project and implementation managers, document workflow and management specialists and IT consultants, we ensure every solution is the right solution.

A unique set of web based tools deliver the management reports that you need at the touch of a button. It provides realtime information across the fleet of devices, service information against aligned key performance indicators, detailed cost breakdown and live incident management - ensuring you have the information that you need when you need it.


For more inf速rmation call 0845 072 7806

Manchester Head Office:

Leeds Office:

Liverpool Office:

London Office:

Carlson House Unit 3, Mount Pleasant Business Centre, Jackson Street, Oldham OL4 1HU

Spen Valley House, Rawfolds Industrial Estate, Bradford Road, Cleckheaton BD19 5LT

Unit F3, 2 Helsby Court, Anchor Way, Prescot Business Park, Prescot L34 1PB

Capital House, 67-69 St Johns Road, Isleworth, Middlesex TW7 6NL

Telephone: 0845 072 7806 Main Fax: 0161 622 0770 sales@documentexpress.co.uk www.documentexpress.co.uk

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