Page 1

UEI COLLEGE, GARDENA BUSINESS OFFICE ADMINISTRATION BUSINESS ADMINISTRATION MOD: 150 TASL 4:

CUSTOMER SERVICE MATRIX

FRANK EZENEKWE, MBA


Customer threw water at me.

STAYED CALM AND CLEANED MYSELF UP


Customer try to pick up a fight with a coworker.

I asked my coworker to leave and I spoke and calmed the customer


Customer refused to leave the store.

I called security so they can kick the guy out side


Customer fell and started bleeding.

We called 911 and send her to the hospital.


Customer crashed one of our cars.

We called the police and his insurance.


Customer wanted to return the car after one month

We helped her with all the paper work for returning the car.


Customer smoke in the bathroom.

We told him to turn off his cigarette and go outside the building.


Customer didn’t pay the bills

We had to towed his car.


Customer want to break a window.

We called security and call the police.

DENIS CORDOVA UEI COLLEGE  

OFFICE ADMINISTRATION MOD 150 TASK 4

DENIS CORDOVA UEI COLLEGE  

OFFICE ADMINISTRATION MOD 150 TASK 4

Advertisement