UEI COLLEGE, GARDENA BUSINESS OFFICE ADMINISTRATION BUSINESS ADMINISTRATION MOD: 150 TASL 4:
CUSTOMER SERVICE MATRIX
FRANK EZENEKWE, MBA
Customer threw water at me.
STAYED CALM AND CLEANED MYSELF UP
Customer try to pick up a fight with a coworker.
I asked my coworker to leave and I spoke and calmed the customer
Customer refused to leave the store.
I called security so they can kick the guy out side
Customer fell and started bleeding.
We called 911 and send her to the hospital.
Customer crashed one of our cars.
We called the police and his insurance.
Customer wanted to return the car after one month
We helped her with all the paper work for returning the car.
Customer smoke in the bathroom.
We told him to turn off his cigarette and go outside the building.
Customer didnâ€™t pay the bills
We had to towed his car.
Customer want to break a window.
We called security and call the police.
OFFICE ADMINISTRATION MOD 150 TASK 4