BTEC Motorsport Course
MOTORSPORTS TEAM HANDBOOK 2013/2014
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Contents Page 3
Introduction: What does the course involve?
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Course Team details
Method of Assessment Qualification Gradings
Assignments & Deadlines
Plagiarism Policy and what is expected of you: In an instance of a minor case of plagiarism In an instance of a moderate case of plagiarism In an instance of a serious case of plagiarism
What will I have to buy?
What is expected of me? What if I canâ€™t come to College? Who will help me learn? Room Numbers
Tutorials Career and Course Guidance Appealing against Assessment decision
Course and Workshop Rules
Financial Help Counselling / First Aid, Medical & Health Issues Personal Development Adviser & Student Union Multi Faith Prayer Room Learning Support Functional Skills & Enrichment Learning Resources Centre Progression Centre/Careers Advice & Connexions
Equal Opportunities/Diversity Complaints Procedures & Guarantee of Satisfaction
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The green flag is used to indicate the start of a race. We welcome you to the start of your motorsport course. Congratulations on being accepted onto one of our Motor Vehicle courses. We hope you will enjoy your time with us and that you will succeed in progressing towards your career ambitions. The staff teams in the department are all experienced and passionate about each of their specialist subjects and are keen to share their enthusiasm and knowledge with the students. This is your chance to make the most of this opportunity where you can gain valuable knowledge whilst being in a supportive environment. To succeed in the automotive industries you will need dedication and ambition. Most of all you must be passionate about your subject. Successful people love what they do and they work hard because they enjoy their work. Wishing you the very best during your studies with us.
Who will be helping me to learn? Personal Tutor Name: Delgardo Burke
Telephone: 0208 982 5050 Ext.6139
Your Personal Tutor is responsible for monitoring your academic achievement, attendance and motivation. If your tutor has any concerns, she/he will contact you and similarly, if you have any concerns, you should contact your tutor.
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Introduction Welcome to the Btec National Diploma in motorsports and Southgate College Department of Engineering. This handbook is designed to provide you with the relevant information regarding your course and the rules, regulations and procedures of the college. It will also tell you where you can find any help and support that you may need during you the course duration. Please read this book carefully and keep for further reference.
About the Course The Btec National Diploma is a two-year course with Edexcel as its awarding body. The course is designed to provide students with the skills and knowledge required to gain a vocationally recognised qualification at level 3 in the motor industry which will aid prospective employment or allow enrolment onto specialised level 3 courses and may allow progression into higher education. This qualification also includes units for light vehicles, so you wonâ€™t miss out on acquiring the underpinning knowledge associated with the technology used in everyday automobiles, should you decide to further your career in a main dealership.
Motorsports is a team effort
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What does the Course involve? This course will enable you to study the technology of motorsports. The course involves practical assessments in the workshop/ track-side and the theories in the classroom. Motorsports units include: Professional Practice and Logistics for Motorsports Motorsport Vehicle Preparation & Inspection Computer Aided Drafting (CAD) Engineering Design Motorsport Workshop Practices
Go-karting Practice sessions include indoor go-karting and outdoor track days at Rye House. The College also participates in the BSKC (British School Karting Championship). Barnet-Southgate qualified for the 2013 national Finals. This will require your involvement including early mornings, weekends and evenings. You will also maintain and prepare all motorsports gokarts, vehicles, workshops, tools and equipment. Itâ€™ is your responsibility to carry inspections before, during and after a motorsport event. Visits include trips to motor shows such as Autosport International, and engineering firms locally and aboard. Experiences include marshaling; motorsports pit crew and lecturers from professionals from the world of motorsport. The course consists of 17 units, which cover a wide range of motor vehicle related subjects. PLEASE NOTE All Venues, trips, shows and competitions that Southgate College participates in are subject to change. Parental consent is always required for those 18 years old and under. A cost may be involved for some of these events. Due to the nature of the course, health and safety is of paramount concern. Therefore, students who display a lack of self control, demonstrate a lack of discipline, or have a poor attendance record, although enrolled on the course will be excluded from these events.
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These are spread over two years.
Units Year 1 1 2 5 7 10 14 24 25 21
Operation of Vehicle Chassis Systems Vehicle Engine Principles, Operation Service and Repair Applications of Vehicle Science and Mathematics Vehicle Electrical Charging and Starting Systems Operation and testing of Vehicle Electronic Ignition Systems Light Vehicle Suspension, Steering and Braking Systems Motorsport Workshop Practices Motorsport Vehicle preparation and Inspection Engineering Design
Units Year 2 3 4 8 11 13 18 22 26
Vehicle System Fault Diagnosis and Rectification Vehicle Project Function and Operation of Vehicle Petrol Injection Systems Vehicle Engine Management Systems Vehicle Electronic Ancillary and Information Systems Mathematics for Engineering technicians Engineering drawing for technicians Professional Practice and logistics for motorsport
Unit specification â€“ the specification for these units can be found at www.edexcel.com/quals/nationals10/vehicle/Pages/default.aspx
Please note the above units are subject to change and you will be notified of any amendments.
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Course team Delgardo Burke
Course Manager, Personal Tutor and Lecturer
Time Tables Your timetable will be made available to you during your induction. A copy of this will also be available from Moodle.
Method of Assessment You will be set three assignments for the majority of your units. Each assignment must cover the grading criteria indicated on the assignment brief. You can obtain a pass, merit or a distinction in each unit. To get a pass in a unit you must provide evidence that all of the pass criteria for that unit have been met. To get a merit in a unit, you must have completed all of the pass criteria and all of the merit criteria. A distinction requires all of the pass, merit and distinction criteria to be met for the whole unit before it is awarded.
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Awarding a qualification grade The qualification grade will be calculated through the aggregation of points achieved through the successful achievement of individual units. The number of points available will be dependent on the unit grade achieved and the size of the unit as determined by the stipulated guided learning hours. For the calculation of a qualification grade for a BTEC National a learner must:
• complete all designated units • achieve a minimum point’s score of - 108 points for a National Diploma - 900 guided learning hours for a National Diploma. Unit points Size of unit (GLH) 10 30 60 90 120
Pass grade 1 3 6 9 12
Merit grade 2 6 12 18 24
Grade boundaries and UCAS points (as of 1 January 2007) Grade boundaries BTEC National Diploma 108 132 156 180 204 228 252
– – – – – – -
Overall grade BTEC National Diploma
131 155 179 203 227 251 324
PPP MPP MMP MMM DMM DDM DDD
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UCAS points 120 160 200 240 280 320 360
Distinction grade 3 9 18 27 36
This flag is shown to a slower car â€Ś... For example, this flag is shown to a car if it is about to be lapped. In order for you not to receive a blue flag (a caution), it is imperative that you do not fall behind with your assignments, lapping it over with the next one.
Assignments If the work submitted does not cover the criteria it will be referred, the lecturer will feed back to you what needs to be added or amended in order for it to pass. You will then have two weeks to improve it and resubmit it. Resubmitted work will not be accepted after that date. Consequently you will be unable to complete the unit and therefore the course. Should you fail to hand in your assignment on time, it may not be accepted and therefore not marked, unless there are extenuating circumstances which is backed with appropriate evidence (e.g. doctorâ€™s certificate). Your work is initially marked by your subject lecturer and then may be internally verified. During the course a sample of the work produced will be required for external verification by an external verifier set by Edexcel. Assignments must be handed in during the week it is due and no later than the deadline date. In most cases the assignments will be required in hardcopy format, word processed and in a suitable document wallet. A front cover sheet and a copy of the assignment brief are required to be submitted with the assignment, lecturers do not have to accept assignments not submitted in the correct format. The front cover sheets are available to print from Moodle.
What happens if you miss the deadline? Please do not wait until the deadline to inform the lecturer that you are unable to complete on time. If you have any problems or valid reasons that prevent you from submitting work on time discuss them with your course lecturer and personal tutor immediately, so that you can come to some arrangement and we can give you the appropriate support you might need. If you fail to submit your work and have not discussed this with your course lecturer/personal tutor, you may not have the opportunity to re-submit the work at a later date. Disciplinary action could also be taken if you do not submit work in on time. Delburkemotorsport handbook2013-2014
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The driver who is shown this flag is disqualified from the race with immediate effect and must return to the pit lane. Plagiarism will lead to disqualificaation from the course.
Southgate College Plagiarism Policy (Students) The following are dishonest and therefore unacceptable and not allowed by the College: 1. Taking someone else’s work, images or ideas and passing it off as your own. (This is called plagiarism). 2. Using the computer, either the Internet or information stored on a hard or floppy disc which belongs to someone else and passing it off as your own. DON’T copy and paste without referencing where you obtained the information from This is called plagiarism. If you are discovered or suspected of doing either of the things shown in the list above, the College will investigate and may take action against you. (That is, you will be subject to disciplinary regulations). This is what is expected of you whilst you are at the College: (i) (ii)
(iii) (iv) (v) (vi) (vii)
You will only hand in your own original work for assessment. You will show when you have used information provided by someone else by giving the person’s name and where you found the information, in your work (or in your portfolio), as you go along. For example, if you use someone else’s words you will enclose the quote with inverted commas. You will also repeat this information at the end of the piece (this is called a bibliography/reference section). The same applies if you have received help. This is the standard practice in the world of learning. Your tutor or lecturer will give you help with this. You should seek advice and guidance from tutors if you are unsure how to do this properly. You will show when you have downloaded information from the Internet You will never use another’s disk as if it were your own work, nor copy work from a disk belonging to someone else and use if as if it were your own. You will never use someone else’s artwork, pictures or graphics (including graphs, spreadsheets etc.) as if they were made by you. You will never let other students use or copy from your work and pass it off as if they had done it themselves. You can expect all cases of suspected plagiarism to be fully investigated using the College disciplinary procedures. If proved, you can expect the College to take action against you. What happens will depend on how serious what you have done appears to the College. The members of staff who has looked into what you have done will decide how serious
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the case appears at first. This person will consult with senior colleagues when a moderate or serious case is suspected. The claim that you have done something illegal or wrong (the allegation) will be written down so that you know the case you have to answer. The actions taken by the College, if they believe from the evidence you have done something wrong, may include the following: When what you have done is thought to be a minor case of plagiarism – (i) What you have done will be discussed with you in a private tutorial. (ii) You will be given a warning about how you must act in the future. (iii) You will have marks from your piece of work taken away (which may be 6% as a guide), or you will have work returned to re-do and hand in for remarking. (iv) If this has happened before, you will go straight to a second stage interview. (v) If you are working towards an exam, the relevant examining body will be told what has happened in accordance with the examination board’s policy. (vi) External examiners/verifiers will also be told what you have done, in accordance with the examining board’s policy. When what you have done is thought to be a moderate case of plagiarism – (i) (ii) (iii) (iv) (v)
Your mark or assessment grade will be reduced or you will be awarded zero, depending on how serious what you have done appears to the College. You may not be allowed to take the unit/exam/test again The course tutor may decide that you must attend a second stage interview The relevant examining body will be told what you have done, in accordance with the examination board/s policy. External examiners/verifiers will also be told what you have done, in accordance with the examining board’s policy.
When what you have done is thought to be a serious case of plagiarism – (i)
A penalty will be awarded. This will be decided by the College staff interviewing you and will depend on the seriousness of what you have done. Any of the following may be given:
A zero grade in the exam/test/module is given or the assessed work is not awarded a grade. You are not allowed to re-sit the exam or test, or you are not allowed to re-do the piece of assessed work. You are disqualified from your course You are expelled from the College
The relevant examining body will be told what you have done, in accordance with the examining board’s policy. External examiners/verifiers will also be told what you have done, in accordance with the examining board’s policy.
In all cases, a note will be made on your file of the allegation, the outcome and any penalty you are given. You need to know that this information may be used by the College when it is asked to provide a reference for you, for example, if you want to go to another college or get a job. You must sign the statement below to show that you have read and understood the College rules on plagiarism as they are shown on this paper. Delburkemotorsport handbook2013-2014
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“I agree that I have read and understood the College Policy on Plagiarism. I understand that if I cheat and present others’ work as my own, without showing who did the work and where I found it, the College will take action. I agree that all the work I hand in during my course or put in my portfolio will be entirely my own, unless I show clearly in my work where I have used someone else’s work, have worked with someone else, or have received help”.
What will I have to buy? Course textbooks have been carefully chosen in order to keep student costs as low as possible. The majority of subject books range from £17 to £30.00 1. A Practical Approach to Motor Vehicle Engineering By Derek Newbolt & Allan Bonnic ISBN 0-340-69231-6 2. Automobile Electrical and Electronic Systems By Tom Denton ISBN 0-7506-6219-0 3. Fundamentals of Motor Vehicle Technology By V. A. W. Hillier ISBN 0-7457-0531-7 4. Advance Faults Diagnosis By Denton ISBN 0-340-74123-6 5. Power Train Electronics By Denton ISBN 0-7487-8099-8 You will also need to buy: • • • • •
Stationery, including an A4 notepad and a lever arch folder A calculator A multi-meter A mathematical set Overalls and Safety Boots
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What is expected of me? Full details of College Policies, Code of Practice and Disciplinary Procedures & Guidance are available from your tutors and in the student induction folder. However, we would like to reinforce what we expect from all the students on a motor vehicle course: You are expected to: • Attend classes regularly and show commitment to the course • Buy the necessary books and learning materials • Use the available College resources (LRC and the Centre for Supported Learning in room B4 • Complete all theory tasks and on-line assessments • Organise all assessed work in a lever arch folder. These need to be presented to the External Verifier twice a year in a clean and tidy way • Make sure all work in your folder has been marked and signed by your tutor • Be punctual. Lateness slips will be issued in the first instance. If lateness continues, disciplinary action will be taken • Meet assignment deadlines. There are strict procedures which will be explained to you at disciplinary action will be taken • Meet assignment deadlines. There are strict procedures which will be explained to you at induction. • If you have been identified for learning support, it is your responsibility to attend the sessions on time. This valuable support can otherwise be withdrawn • Respect your peers, tutors and college property and help maintain a pleasant learning environment. Good behavior is essential to a productive working environment, both in the workshop and the classroom. Therefore: • • •
No mobile phones Bring the correct equipment to all classes Treat members of staff and other students with respect
What must I do if I can't come to College? You are expected to attend a minimum of 80% of the course in order to complete the programme. If you know you are going to be absent: 1. Please contact the Central Admin Team (Room 3) on 0208 982 5067 as soon as possible before class starts. 2. Or inform your lecturer by contacting the MV staff room on 0208 886 6521 (ask for extension 6166 or 6417). Who will be helping me to learn? Course Tutors, Centre for Supported Learning staff and LRC staff
Room Numbers W = Workshops and Class Rooms Block All room numbers have an alphabetical prefix: number follows these letters. Numbers below 100 mean the room is on the ground floor of any building. Numbers starting with 1, e.g. W10, W11 & W12 Workshops on the ground floor. W101, W102, W103, (W104 Staff Room), W105 and W107 mean the room is on the first floor in the W Block. Delburkemotorsport handbook2013-2014
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Motor Vehicle Staff Cliff White
Course Manager HNC/D, Body & Paint, NVQ and Lecturer
Course Manager IMI Level 1 F/T & P/T, Vehicle Maintenance / Repairs and Lecturer
Course Manager IMI Award (Entry Level)
Course Manager IMI Level 2 F/T & P/T and Lecturer
Course Manager BTec. Nat. Diploma Motor Sport and Lecturer
Lecturer (Body & Paint)
Course Manager ( Motor Vehicle Apprenticeships and Lecturer)
Demonstrator/ Technician (Part Time)
Tutorials Full time (F/T) students are entitled to a tutorial programme. This is where help and guidance are given on both your course and career aspirations. During this session, your ILP personal statement and College statement will be completed. Individual tutorials will be notified on the Motor Vehicle notice board on the 1st floor-Engineering block. Career Guidance Throughout the programme, the Course Manager or a personal tutor will inform students of various career options available, including membership of professional organizations. The College also has a career guidance service to help students. Visit the Progression Centre, to the left of the Reception desk.
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Black flag with orange circle
This flag indicates that there is a mechanical problem with the car. For instance the car may be leaking fluids onto the racing surface, a piece of the vehicle’s bodywork is in danger of becoming detached or the vehicle is otherwise unsafe to continue racing. Any problems you may have on the course should be first discussed with your Lecturer and then the Course Manager. Course Guidance Any problems you may have on the course should be first discussed with your Lecturer and then the Course Manager. The Course Manager will try to resolve any problems, but if unable to, will guide you to a member of staff who can help. Many procedures are already in place at the College (bullying, harassment, racism, discrimination etc.) and these are identified in the Student induction folder we will issue to you in September. We want your stay at Southgate to be a pleasant one and will do everything we can to help. Appealing against Formal Assessments If you are unhappy with an assessment grade you receive for a piece of work that will contribute to your final award, you have the right to appeal. A document has been produced that explains in full how it will be dealt with. In brief: •
Appeal initially to the person who assessed the work. You must give reasons and make your appeal within 5 college working days.
At this stage, the Assessor will deal with the appeal personally, looking at the work again and the reasons presented. Hopefully, the appeal will be resolved at the stage with the grade remaining or being amended.
Should you still be unhappy, you have the right to move the appeal to the next stage where another member of staff will review your case, checking the reasons and evidence objectively. Should this still not reach a mutually satisfactory conclusion, an Appeals Panel will be convened to hear the appeal. You will be part of the panel and may be accompanied by a friend. The decision of the panel will be final.
Please note that you will appeal to the Awarding Body itself (through the College's Examination Office) in respect of external assessments. Copies of the full Appeals Procedure are available from your course manager and the Central Admin office (Room 3).
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Course Rules General If you are, absent from College or will be arriving late, please contact your course or subject tutor or leave a message with the Central Admin Office (room 3). Students are expected to conduct themselves in a proper manner at all times. Classrooms must be left in a tidy manner at the end of each lesson. Whilst we try to maintain an informal and friendly atmosphere, rudeness, abusive language towards other students or staff will not be tolerated. 1. All students must read and sign Southgate College Motor Vehicle (MV) Workshop Rules Agreement. 2. Safety boots, overalls and correct PPE must be worn in the MV workshop at all times. Long hair should be tied back. Jewellery, necklaces and rings should be removed before working. 3. Hats and hoods, are not to be worn in the workshop or classroom during lessons. 4. Mobile phones, headphones, earphones and iPods are not allowed to be used during lessons. No music and no calls. 5. Valuables left in the locker rooms, personal items such as phones, iPods, watches, jewellery, valuables are not the College’s responsibility. They are your own responsibility. Keep them safe.
Workshop Practical tasks must be done in good time without being rushed. All jobs must be done safely. Students are expected to take adequate safety precautions when using all tools and equipment in the workshop and make themselves aware of the Risk Assessments displayed in the workshops. Essential assessment write-ups and work reports can be done following practical tasks. Look after your work reports and job-cards; do not neglect what is a very important aspect of your studies. 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13.
Keep yourself and the workshop clean and tidy. Personal hygiene is most important. Use barrier cream or protective gloves on your hands before working on vehicles. Wash your hands after each practical session. All workshop tools issued to you must be cleaned and checked in at the end of each session. The entire group concerned will pay for missing tools. Do not lend tools! Student cars are not allowed in the workshops without the authority of a lecturer and the appropriate College documentation being completed. Any student found causing wilful damage to any cars or equipment will result in expulsion and criminal prosecution. Fighting or ‘horseplay’ in the workshop will not be tolerated. Any dangerous activity contravening the College workshop health and safety policy will result in suspension and or expulsion. Theft of College property and of other students’ personal property will result in expulsion and criminal prosecution. Failure to follow instructions given by College staff will result in a disciplinary report. Any insubordinate behaviour causing disruption to College staff and students will result in a disciplinary report. All practical tasks done in the College workshop must be recorded on a job-card. Sitting in cars in the workshop is not allowed.
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Food and drink are NOT permitted in classrooms, workshops, corridors, landings and stairwells.
Examinations For all phase tests and on-line tests, the following College rules apply:1. Student candidates must report to the examination rooms on time. 2. All mobile phones must be switched off. 3. Conversations between student candidates during exams are not allowed. 4. Two members of the motor vehicle staff team at all times shall invigilate all examinations. 5. MALPRACTICE â€“ Malpractice relates to impropriety on the part of individual candidates, 6. All cases of suspected malpractice by a candidate will be reported to the Director of Performance. 7. Any candidate found to have perpetrated malpractice will be withdrawn from his/her qualification immediately. The validity of any other IMI Awards certificates already awarded to the candidate will also be investigated and further action may be taken. 8.
All cases of suspected malpractice within the College by staff or other individuals involved with the provision, assessment and internal verification/moderation of qualifications will be reported to the Director of Performance.
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College Information Advice and Guidance As a full-time student at the College, you will have a personal tutor to support you on your course. You will meet with your tutor every week for tutorials, where you will be given up-todate information and learn more about the College and your part in it. You may be given extra help from our Learning Advisers on developing study skills and building up your course work. Your tutors will follow your progress carefully and support you if you have any difficulties which get in the way of your work and attendance at College. You may need some help to find the right advice and guidance from the College on personal problems, financial difficulties, accommodation or health and career opportunities. Whatever you need, your teachers and tutors are here to help! Financial help A limited amount of financial help is available from College funds. Please ask your personal tutor if you need any help and they will point you in the right direction. Adult Learning Grant (ALG) ALG is intended to help adults with the costs of learning. The grant pays up to ÂŁ30.00 per week (subject to financial assessment) for full time learners aged 19 and over who is studying for a first full Level 2 or first full Level 3 qualification. Application forms are available from the Admissions Centre or visit www.direct.gov.uk/alg. Counselling The College employs a Student Counselor and you can ask your tutor to make an appointment on your behalf or you may self-refer by going to the Progression Centre and making an appointment. First Aid, Medical and Health Issues In the event of illness you should contact your tutor and let him/her know that you are unwell and unable to attend. Or you can report it through the Central Admin office who can be contacted on 020 8982 5067. If you have an accident at college or if you become unwell then you should ask a member of staff to ask a First Aider to attend. The First Aider can offer emergency help only and will call an ambulance if he/she is concerned that you may need medical intervention. For more common complaints such as flu, colds etc you will be advised to go home and arrange to make an appointment to see your doctor. Personal Development Advisers and Student Union The College Personal Development Advisers are also on hand to help you make the most of your time at College. Pop into the Progression Centre for a chat or to find out more about the Student Union. Or simply drop in for a game of pool, table tennis and relax with other students!
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Multi-faith Prayer Room The Multi-faith Prayer Room is now open daily if you wish to use it for quiet meditation, prayer or reflection. If you wish to book the room for a special festive occasion or meeting, please make a booking through Jo Colvin Sleep in the Progression Centre or Ext 6183. Learning Support You may need some additional help whilst you are at College to get you through your course. If you do, don't worry! Southgate College has a Learning Support Service, which can help you out on an individual basis. Your personal tutor will help you to access this service. You can find the Centre for Supported Learning in Room B4 on the ground floor of the B Block. Functional Skills and Enrichment At Southgate College, we make sure that all full-time students aged 16-19 and over have an opportunity to gain a Functional Skills qualification to at least a Level 2. You may need to develop your IT, communications or number skills and your teachers will help you to do this. You will also be encouraged to make the most of a range of activities and opportunities available to you, including sporting activities, work experience, leisure and recreational activities. You could even gain an additional qualification from this part of your programme. Functional Skills are included in all Motor Vehicle courses and are taught at all levels of the programme. Learning Resources Centre You will definitely need to spend some time in our LRC! Here you can find the information and resources you need to assist you on your course and you can ask staff and Learning Advisers for any help you may need. You'll want to be in the LRC when you don't have classes in order to get on with your coursework on one of the many PCs available to use in the Centre. An integrated computer programme with the modern Motor Vehicle learning aid has been installed in W10 for all students on the courses. It is a self-learning centre under the supervision of a lecturer. The Progression Centre, Careers Advice and the Connexions Service You may want to study privately, or get some advice and help from our Careers Advisers. If this is the case, drop into our Progression Centre and ask for help on the desk. You can book a study booth, a PC or an interview with Connexions/Careers Service. Everyone needs a bit of help through the maze of choices that you will be expected to make! Advice through the Progression Centre and the Connexions Service will help you to make sense of it all and offer some of the practical support that you may need. The College also runs an Information Advice and Guidance service from the Centre which any adult from the College or local community can access in order to help them find out about the opportunities available to them.
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Equal Opportunities/Diversity We work on the assumption that anyone entering the College shares our view that people have a right to an education that suits their needs in an atmosphere in which individuals are respected. We make every effort, therefore, to ensure that no one is treated unfavourably on the grounds of ethnicity, gender, race, religion, sexual orientation, age or disability, or is subjected to any kind of bullying or intimidation. Our Equal Opportunities /Diversity Policy cover all aspects of College life. As part of it we have Sexual and Racial Harassment Procedures, which you will find printed in Admissions and the LRC. If you feel uncomfortable in any experience at the College, and feel that it may be discriminatory, please have a word first of all with your personal tutor.
Complaints and the Guarantee of Satisfaction You will see from the Charter that we want to hear from you if the services we offer do not match your expectations after reading our publications and being interviewed for your course. We have a complaints procedure that asks you to begin by talking to your personal tutor or course manager about any difficulties. If this informal approach does not resolve the problem, we ask you to put your complaint in writing. Your personal tutor will help you do this, either on a simple complaints form (available from reception), or by following the Guarantee of Satisfaction procedure for course related matters (forms available from the Central Admin office). However, in all cases, please talk to someone as soon as possible, as things can often be sorted out in the early stages before you and your studies are upset. We hope to avoid the need for complaints by having a set of College rules, which are there to ensure that everyone gets the same chance to learn and succeed. You will find these in the Student Induction Folder. There are obviously sanctions for when rules are broken, as in any organization where lots of people work together. There is also a system of Appeals, so that if you feel that the College has not treated you fairly, you can put your view. Between the Rules and the Complaints Procedures we hope to keep things flowing smoothly with a fair deal for all students and staff.
This flag is shown at the end of the session at the start/finish line. The flag is sometimes waved for the winner of the race, and held out stationary for the other drivers coming through to the finish. You are sure to be a winner if you apply the advice in this handbook
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