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www.degroote.mcmaster.ca

Spring 2011

Alumni Report Looking back at DeGroote and celebrating its future Alumni Vince & Anita Dong discuss the building blocks of DeGroote Also in this issue: Finding success in both industry and academia Understanding work-life balance across the globe


Get Involved

Alumni Report • Spring 2011

Call for Volunteers: Alumni Advisory Committee As members of the DeGroote Alumni Association, you have valuable insights on what we can do to deliver a meaningful and effective alumni program – one that inspires engagement, provides key networking opportunities and connects DeGroote alumni in friendship and good times.

On the Cover: Alumni Vince & Anita Dong

We are recruiting six DeGroote alumni to participate in this committee that will meet six to eight times over the course of the year. Most of these meetings can be arranged through conference calls in order to manage time commitments. For more information and the terms of reference, please contact Kellie Rabak (rabakk@mcmaster.ca) before May 1.

Inside In ALUMNI OFFICER MESSAGE ........3 EVENTS CALENDAR .......................4 DEAN ON DECK ..............................5 DEGROOTE NEWS ..........................6 MAIN STORY ...................................8 ALUMNI PROFILES .......................10 RESEARCH @ DEGROOTE ...........14 ALUMNI COLUMN ........................15

Attention MBA 2008 Alumni We need your help! Each year the Financial Times conducts a survey of all business schools to rank the top one hundred schools in the world. The survey targets alumni who graduated from the MBA program three years ago. As a world-class business school, DeGroote is committed to ranking among the best! This global recognition not only places DeGroote among the best of the best, but it also elevates the value of your degree. We will be contacting members of the MBA 2008 class shortly to provide you with specific details about this survey and to confirm your email address. If you are a member of this class and would like to assist in this very important initiative by connecting with your classmates, please contact Kellie Rabak (rabakk@mcmaster.ca).

Call for Nominations: Wayne C. Fox Distinguished Alumni Award The Alumni Report is a publication of the DeGroote School of Business and is managed by the External Relations Office. Editor: Leah Rosenthal Publications Mail Agreement No. 40063416 Return undeliverable Canadian addresses to: DeGroote School of Business, McMaster University 1280 Main Street West, DSB-A108 Hamilton, ON L8S 4M4 E-mail: rosentl@mcmaster.ca Web site: www.degroote.mcmaster.ca

The Wayne C. Fox Distinguished Alumni Award is presented to an alumna or alumnus of the DeGroote School of Business whose personal accomplishments, reputation and character have by association served to enhance the reputation of McMaster University. It is the highest form of recognition presented by the DeGroote Alumni Association. On Thursday, March 3 we honoured Gary Kain, MBA ’73 as the 12th Wayne C. Fox Distinguished Alumni Award recipient at our Evening of Accolades dinner at The National Club in Toronto. If you have an alumni peer who should be considered for this honour, please submit his/her name to Kellie Rabak (rabakk@mcmaster.ca) before July 1.


Alumni Officer Message There’s no question – life is busy! Despite our best efforts to achieve a semblance of work/life balance, many of us feel that we’re always playing a game of catch up. We have work demands that are unending and we are trying to carve out time to spend with the important people in our lives – family and friends. We are juggling work deadlines and family commitments. Our brains are taxed with remembering countless passwords and dates of birthdays and anniversaries. We somehow squeeze in time for an extra meeting and we may or may not get to the gym this week. Maintaining a meaningful relationship with your alma mater may seem like something else to add to your list. Staying connected with our DeGroote alumni is among our top priorities and we offer several opportunities to do so, many with minimal time commitments. You have dedicated years to successfully advancing your career, so why not visit DeGroote for a few hours as a guest speaker to impart some of your knowledge and experiences to students who are eager to forge their own career paths. Or, for those of you in the world of finance, there are opportunities to participate as the Trader-in-Residence at our state-of-the-art Gould Trading Floor. We also have a student mentoring program that provides students with the opportunity to interface with our experienced alumni to gain valuable career coaching and direction. Several alumni events are planned through the year and we rely on your guidance and expertise as alumni to provide us with direction. Avid golfer? Help plan our next alumni tournament. Anxious to reconnect with your classmates? Step up as a Class Ambassador to reach out and build attendance for your class reunion. Do you have an idea for an alumni event? Let’s plan it! Or simply send me an email to let me what you’re up to – we’re always looking for interesting alumni stories to feature in our Alumni Report. If you have moved, changed jobs or have a new preferred email address – drop me a line and I’ll update your information so that you will continue to receive the Alumni Report, our alumni e-newsletter and the invitations for the many alumni events that are organized throughout the year. Keep in touch, stay connected and share your ideas. I look forward to hearing from you!

Kellie Rabak, Hons. BA ‘90 Alumni Officer, DeGroote School of Business rabakk@mcmaster.ca Ph: 905-525-9140 ext. 26971

DeGroote School of Business Alumni Report - Spring ‘11

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Alumni Report • Spring 2011

Events Calendar MBA Class Reunions: 2001 & 2002 Classes; 1991 Class; 1986 Class

Alumni Panel and MBA Networking Wine & Cheese Event

SATURDAY, JUNE 4

WEDNESDAY, SEPTEMBER 7th 5 – 7:30 p.m.

DeGroote School of Business, Ron Joyce Centre, Burlington

Ron Joyce Centre, Burlington DeGroote School of Business

Reception and Dinner starting at 5:30 p.m. Invitations will be mailed shortly.

Connect with our newest MBA students and help them develop their networking skills.

If you are interested in participating as a class ambassador to assist in the outreach to your classmates, please contact Kellie Rabak (rabakk@mcmaster.ca).

18th Annual DeGroote Alumni Golf Tournament

THURSDAY, SEPTEMBER 22nd 10 a.m. – 3 p.m.

David Braley Athletic Centre, Main Campus McMaster University

WEDNESDAY, SEPTEMBER 14

Mock Interview Night for Level 3 and 4 Commerce Students

Crosswinds Golf & Country Club, Burlington

WEDNESDAY, SEPTEMBER 28 th 5 – 9:30 p.m.

Early bird registration until July 1: $600 per foursome (+HST) After July 1: $700 per foursome (+HST) To participate on the planning committee, inquire about sponsorship opportunities or to register, please contact Kellie Rabak (rabakk@mcmaster.ca).

Commerce Class Reunions: 2001 Class; 1991 Class; 1986 Class TENTATIVE DATE: HOMECOMING WEEKEND – SATURDAY, OCTOBER 1

DeGroote School of Business, McMaster University Reception and Dinner starting at 5:30 p.m. Invitations will be mailed shortly. If you are interested in participating as a class ambassador to assist in the outreach to your classmates, please contact Kellie Rabak (rabakk@mcmaster.ca).

4

McMaster University Annual Career Fair

DeGroote School of Business Alumni Report - Spring ‘11

CIBC Hall, MUSC, Main Campus McMaster University Volunteers required to put students to the test in an interview setting.

Mock Interview Night for MBA Students THURSDAY, OCTOBER 6th 5 – 9:30 p.m.

Ron Joyce Centre, Burlington DeGroote School of Business Please contact Leahann Renaud in the Centre for Business Career Development at 905525-9140 ext. 27756 for more details.


Mike Lalich

Dean on Deck

DeGroote welcomes new interim dean Bob McNutt, Interim Dean, discussing DeGroote’s next steps.

DeGroote is proud of the quality educa-

DeGroote School of Business (PACDSB).

in Canada. The issues at DeGroote have

tion we provide across our undergraduate,

Out of his desire to facilitate a resolution

more to do with the academic culture and

MBA and PhD programs. In exit exams

of difficulties within the school, Paul Bates

administrative structure of the School than

conducted for the past eight years, our

stepped down as Dean, and I assumed the

with the core business principles which

commerce students have consistently

position of Interim Dean of DeGroote on

are taught. As we work to resolve these

scored in the 95th percentile in North

March 1, 2011.

issues, the focus of everyone at DeGroote

I would like to acknowledge Paul’s

continues to be the students and provid-

averaged in the 85th percentile. The suc-

years of service to McMaster. He cares

ing them with a quality business educa-

cess of our alumni is another testament to

deeply about the DeGroote School of

tion that will enable them to be successful

the quality of a DeGroote education. The

Business, and his skill set, his connections

alumni.

MBA Co-op class of 2010 on average ex-

with the business community and his lead-

perienced a 190 per cent increase in salary

ership in establishing the Ron Joyce Cen-

following graduation from DeGroote as

tre in Burlington have allowed DeGroote

compared to their salaries prior to entering

to advance and grow as a School. While

the MBA program—and 90 per cent of

Paul’s term as Dean has concluded, he re-

graduates were employed three months

mains part of DeGroote and is committed

after convocation.

to supporting the School through his new

America, while the MBA students have

However, over the past year, issues within the academic culture and adminis-

I invite alumni to share their comments on the DeGroote School of Business. Comments should be directed to deanbus@mcmaster.ca

role focused on strategy and development at the Ron Joyce Centre.

trative structure of the DeGroote School of

As alumni, you have a major stake in

Business have come to light. The Univer-

the reputation of the business school, and

sity has taken a number of steps to resolve

my focus as Interim Dean will be to assist

these issues, including the formation of

the School of Business in advancing to

the President’s Advisory Committee on the

be among the top-tier business schools DeGroote School of Business Alumni Report - Spring ‘11

5


DeGroote News TM

Do you have an account on Facebook, LinkedIn or Twitter?

■ Become a Facebook fan at www.facebook.com/degrootebiz

So does the DeGroote School of Business! Join the con-

■ Join the official LinkedIn group at www.linkedin.com/groups?gid=44151

versation and stay engaged with the DeGroote community.

■ Follow us on Twitter at www.twitter.com/degrootebiz

Share your experiences and network with other alumni. Connect with DeGroote and each other today.

Stay up-to-date on DeGroote news and events.

Recruit @ DeGroote! By Leahann Renaud Today’s business leaders demand the best in Commerce and MBA graduates – young professionals who can execute effectively, work collaboratively, and communicate with influence – all packaged with strong technical skills. Our high quality academic programs, supported by DeGroote’s foundational principle of experiential learning, prepare candidates to perform beyond employer expectations. In addition to graduate, summer and fulltime immediate employment, our Business School offers two premier experiential learning programs at the Commerce and MBA levels: • •

Commerce Internship Program MBA Co-op Program

The Centre for Business Career Development will work with you to gain access to the best that business programs offer. Our dedicated team will assist in finding the right people for your jobs.

The relationship management-based service delivery model will support your industry specific needs and our dedicated employer experience team will ensure that your job posting and interview process is managed seamlessly. Our services are offered cost-free and can include: • Job postings on McMaster University’s online recruitment job posting system • One-on-one strategic planning with a Relationship Manager • Online resume access and review • On-campus interviews, including lunch and refreshments • Support for on-campus recruitment events The team at the Centre for Business Career Development is happy to answer your questions and is available to support your recruitment needs. We look forward to strengthening our partnership with you, as together we can create the future of our global business community.

“Although it is commendable that Canadian Parliamentarians wish to do their part in saving lives around the world, private member’s Bill C – 393, being debated in the House of Commons, is not the route to follow.” Wayne Taylor, a quote from his article “Generic-Drug ‘solution’ not needed ” published in The Hamilton Spectator “My job is to take this organization through a period of disruption to ensure and deliver that end-experience….not only what you think of with this device but all of its supporting elements.“ Stephen Elop’86, discussing becoming the CEO of Nokia’s Canadian division

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DeGroote School of Business Alumni Report - Spring ‘11

DeGroote In The News

Alumni Report • Spring 2011

Social media

THE CBCD TEAM Inspiring students to explore and achieve their career potential. Contact COMMERCE RECRUITMENT Centre for Business Career Development DeGroote School of Business – 112 905-525-9140 ext. 24611 General cbcd@mcmaster.ca Commerce Internship Program cip@mcmaster.ca Graduate and Summer Recruitment bizplace@mcmaster.ca MBA RECRUITMENT Centre for Business Career Development DeGroote School of Business, Ron Joyce Centre – 333 905-525-9140 ext. 27759 General cbcd@mcmaster.ca MBA Co-op Program mbacoop@mcmaster.ca Graduate and Summer Recruitment bizplace@mcmaster.ca RECRUIT @ DeGROOTE www.degroote.mcmaster.ca/recruit

“It was the first thing they touched when they got up and the last thing they touched at night…this increases user’s anxiety level and it lasts into family life at night. Before, it would have waited until the person got into their office“ Nick Bontis, discussing “cracking the crackberry” in the Globe and Mail “It’s absolutely been worth it. There’s no question there was a lot of work. It wasn’t just me. There are many, many people working shoulder to shoulder to get this done.” Paul Bates discussing the Ron Joyce Centre in The Hamilton Spectator


DeGroote News CBCD Alumni Partnership

AASCB Accreditation Renewal

The Centre for Business Career Development appreciates the continuing partnership support received from our DeGroote alumni. We wish to recognize the following alumni who returned to recruit our MBA Co-op students for the Summer 2011 Work Term:

It is our pleasure to announce that the decision to renew McMaster’s AACSB accreditation has been ratified by the AACSB Board of Directors.

Corrine Barr Thompson ‘00, Eli Lilly This decision affirms the high quality of DeGroote’s undergraduate, master’s and doctoral degree programs, its faculty and staff and its excellence as a teaching school. Accreditation confirms DeGroote as a world class business school and contributes to the global reputation of McMaster and DeGroote. Only 607 schools, or less than 5 per cent worldwide, have earned this distinguished hallmark of excellence in management education.

Mo Bhamani ‘06, KPMG Mark Bleiwas ‘01, CresaPartners Laura Cherubin ’01, FedEX Manisha Gandhi ‘01, Sunnybrook Odette Cancer Centre Melissa Jacobson Graham ‘97, Becton Dickinson Canada Nelsha Haji ‘11, Toronto East General Hospital Darin Hurnanen ‘01, Coloplast

The peer review team report commended McMaster on the following strengths and effective practices:

Nick Lal ’05, KPMG Joanna McLaughlin ‘11, Bank of Montreal

• • • • •

Lesley Moody ‘10, Royal Victoria Hospital Matt Mulligan ‘11, Great Northern Insulation Doug Murray ‘92, William Osler Health System Kristen Moore Petten ‘03, ArcelorMittal Dofasco Laurene Redding ‘99, Takeda Canada

Student services are of high quality. Staff engage with students in a personalized manner. Faculty are committed to their students. The MBA co-op program is distinctive and well managed. Interdisciplinary research is encouraged and well supported by the University.

Neil Shah ‘07, St. Michael’s Hospital

DeGroote first earned accreditation in 2006.

Scott Sherwood ‘10, Teva Canada Yvonne Sinniah ‘05, Central West LHIN

AACSB International—The Association to Advance Collegiate Schools of Business is the longest serving global accrediting body for business schools.

Mark Skoczylas ’01, ArcelorMittal Dofasco Kai Teh ’05, eHealth Ontario Mike Heenan ’08, Credit Valley Hospital The Centre for Business Career development will continue to explore and pursue new partnerships with the business community while strengthening our existing relationships. We are also proud to announce these companies as new employer partners with DeGroote:

AACSB accreditation is a process of continuous improvement, and DeGroote is committed to ensuring that we continue to offer quality programs that prepare students for success.

“It was astonishing how complex the business is. As a customer, it’s simple to walk into a store and say ‘why don’t they have bananas on the shelf?’ or ‘why is the quality of the bananas so low?’ I love to know what goes on behind the scenes and now I get to watch what happens in getting product to the store.” Arif Shallwani’09 discussing his new corporate position with Loblaw Canada. “As long as the housing market holds up, I think we’re OK because our net worth can be sustained. But if the housing market turns the other way, then things can be quite nasty.” Sherman Cheung discussing average household debt in The Hamilton Spectator

DeGroote In The News

Citibank Canada, Coloplast Canada Corp, DOMACAN, ING Direct, Nestle, RIC Centre, Self Care Catalysts, Takeda Canada, TrojanOne

“Training is one of the biggest challenges small businesses face. It is not easily affordable by everybody. It is very hard to get customized sales training. And it is difficult for small business owners and their employees to get away from doing business for three, four or fi ve days for training and workshops. If you have a system that can train people at low cost and simulate enough scenarios that they will recall and know what the right questions are.” Mandeep Malik discussing “Virtual Training” in The National Post

DeGroote School of Business Alumni Report - Spring ‘11

7


Mike Lalich

Alumni Report • Spring 2011

Main Story

Looking back at DeGroote and celebrating its future Alumni Vince & Anita Dong discuss the building blocks of DeGroote

8

DeGroote School of Business Alumni Report - Spring ‘11


“I received a well-founded education from a great university, but a commerce degree is just the start. You need the drive and the work ethic and the desire to never give up on your dream,” – Alumna Anita Dong

By Leah Rosenthal ‘07

Vince and Anita Dong met in the Innis Li-

and corporate tax, mergers and acquisition

brary at McMaster University while studying

agency software selection services. Vince

cost accounting. Their relationship flourished

founded Language Education for Accounting

a great university, but a commerce degree

during their young years while working

Professionals Inc. (LEAP) in January 2007.

is just the start. You need the drive and the

towards their commerce degrees.

After extensive cross-Canada traveling, he

work ethic and the desire to never give up

saw the need for foreign-trained accountants

on your dream,” says Anita.

“We have very fond memories of our years

every stage. “I received a well-founded education from

spent here at McMaster,” says Anita. “It was

to considerably improve their verbal and

With an impressive client list, McDonnell

fun and exciting but it was difficult. We really

written communications skills in Canada.

Haynes has worked with Walmart, Toronto

learned to juggle a heavy course load with

“I will never ever forget the education I re-

Dominion, Habitat for Humanity Toronto,

our personal lives. We developed fundamen-

ceived here at McMaster. Reflecting back on

Ramada, Ontario Lottery and Gaming Corpo-

tal skills and tools during our time here. That

the past 25 years I recognize how important

ration and the Canadian Society of Immigra-

work ethic and drive really bodes well in the

it is to give back to your educational com-

tion Consultants.

work place.”

munity. Be it in your time through speaking

Both Vince and Anita gauge their success

Since becoming president, Anita has

seminars, networking events or reunions,

directly improved the 25-person operation

in business on the strong foundation they

giving back is extremely important,” says

by developing the agency’s creative product,

received at the DeGroote School of Business.

Vince.

strategic capabilities, account servicing and

They graduated in 1983, were married in

He also reflects on the need for mentor-

1984 and started their family. They are the

ship. “We see the business world for what

proud parents of three grown children.

client success ratios. Anita was acknowledged in 2009 as the

it is – changing technology, innovative con-

winner of Deloitte Women of Influence

After graduation, Vince and Anita took

cepts and ideas – why not impart some of

Award. Her drive and determination make

different paths in the world of finance in

this real world business experience to new

Anita a successful competitor in the business

Toronto, but both ended up taking the entre-

graduates, young alumni or students working

world.

preneurial leap later in their careers. Today

towards their DeGroote degrees?”

Vince and Anita showcase their business

Anita began her career at Goodgoll Curtis,

strength and entrepreneurial spirit daily and

companies and attribute their work ethic and

a privately held Canadian advertising agency.

demonstrate that compassion and determi-

drive to the building blocks they learned at

Anita spent twelve years with this company,

nation are powerful and complementary

DeGroote.

capitalizing on her professional development

leadership qualities. When paired with the

to eventually become the executive vice

building blocks they learned at DeGroote,

controller, secretary and treasurer of Vickers

president and director of finance at a global

there is no limit to what they can accomplish.

and Benson Advertising Ltd. His experience

agency, The Marketing Store.

they are both presidents of their respective

Vince worked for a number of years as a

in dealing with this 250-person independent

Not afraid of new challenges, Anita’s

For more information about LEAP please

advertising agency strengthened his skills in

entrepreneurial dream of owning her own

visit www.leapesl.ca. For more informa-

finance, accounting, human resources and

advertising agency led her to purchase Mc-

tion about McDonnell Haynes please

administration departments.

Donnell Haynes. As president and partner

visit: www.mcdonnellhaynes.com.

of the advertising and design agency, Anita

If you would like to become involved

Accountant focused in the advertising in-

has successfully re-positioned the com-

with any of our alumni activities please

dustry since 1991. The firm he began offers

pany for growth, while taking the time to

contact Kellie Rabak, alumni officer,

accounting, financial consulting, personal

acknowledge employees for their efforts at

rabakk@mcmaster.ca

Vince has been a practicing Chartered

DeGroote School of Business Alumni Report - Spring ‘11

9


Finding success in both industry and academia

Douglas Calderwood-Smith

Alumni Report • Spring 2011

Alumni Profile

By Douglas Calderwood-Smith Earning a PhD from the DeGroote School of

passion for ‘getting things done’ to good use

program specially geared towards physicians

Business can propel an individual’s career

by learning how to help organizations figure

who were trying to reform healthcare from

in many different directions. Whether in

out how to put together the best teams and

inside the system; and I met people from

academia or in the private sector, DeGroote

organizations to execute. This interest led

all walks of life both in the state university

graduates often return to the community

Kichuk to pursue her PhD at DeGroote and

system and through my experience in the

with outstanding careers and accolades in

focus her dissertation research on the Selec-

Chamber of Commerce.”

either sector. However, in some circumstanc-

tion of Optimal Engineering Design Teams.

es, DeGroote alumni are able to develop

In 2000, Kichuk returned to Canada to

“My time at McMaster was hugely fulfill-

take a role at MICA Consulting Partners in

ing – both the faculty and the students had

Toronto as a senior consultant. She soon

very diverse and rich backgrounds which

became one of their top consultants in the

senior vice president corporate development

made all of the classes highly interesting and

areas of strategy, leadership, and develop-

(Americas) for DB Schenker, which is one of

interactive,” said Kichuk. “Probably the key

ment. It was during this time that she started

the largest logistics companies in the world,

lessons learned at DeGroote were to always

consulting with Schenker of Canada in the

is one of those special alumni.

question the status quo and try to figure out

areas of organizational development and

how to make things better.”

HR.

distinguished careers in both sectors. Susan Kichuk ’97, PhD graduate and the

Prior to DB Schenker, Kichuk’s journey began at the University of Western Ontario,

Graduating from DeGroote in June of

where she received a bachelor of engineer-

1997, Kichuk proceeded to develop an es-

is responsible for facilitating the overall

ing science. Upon graduation, Kichuk held

teemed curriculum vitae. Two months later,

strategy, marketing and key initiatives for

corporate positions in both IBM and Bell

Kichuk became a professor at the United

the Americans region.

Canada in an engineering capacity.

State International University and then later

It was during her tenure at IBM she had

In 2005, Kichuk joined DB Schenker and

“It really is the perfect job for me – I get

at California State University/Palomar Col-

to work hand in hand with my colleagues

an experience which ultimately changed

lege. She taught primarily in the areas of

to set strategies for the business and define

her career path. She was a member of two

strategy, marketing and organizational devel-

the initiatives that will help get us where

re-engineering redesign teams – one that

opment. Her favourite teaching experiences

we need to be,” said Kichuk. “In addition to

was very successful and one that was not.

were those where she was actually able to

keeping everyone on track and helping to

This experience taught Kichuk that although

help people who were dealing with real or-

resolve the issues that invariably come up

great things could be done from a techni-

ganizational issues in their jobs or business

with large scale implementation projects, we

cal perspective, bringing ideas into reality

issues in their lives – and she became a fa-

also handle the change management and

required the right mix of people and skills

voured consultant to many business people

organizational development projects. I get

to execute.

in her classes during her office hours.

to use all of the skills I have acquired on my

At this time, Kichuk was also taking an or-

“Living and working in California was

career path to date.”

ganizational development class as a part of

an incredible learning opportunity – I had

her part-time MBA studies at DeGroote. This

many unique experiences - I was fortunate

simply stated that, “there is always a lot to

made her realize that there was an entire re-

to teach at an international university where

do! As long as I have the opportunity to

search field dedicated to the optimal organi-

I had students from more than 72 coun-

have a significant impact on making things

zation of people, processes, and tools to get

tries in my class who gave me first-hand

better, I am having fun”.

work done efficiently in an organization. It

insight to cultures I had only read about,”

was at this point that she decided to put her

said Kichuk. “I taught in an executive MBA

10

DeGroote School of Business Alumni Report - Spring ‘11

As for the next chapter in her life, Kichuk


Douglas Calderwood-Smith

Student Profile

Understanding work-life balance across the globe By Douglas Calderwood-Smith

The new global economy in the 21st cen-

human resources and management. Born

DeGroote School of Business was the insti-

tury has transformed the way in which busi-

and raised in Lebanon, Zanhour obtained a

tution Zanhour felt most at home to explore

nesses interact with their consumer and with

BAA in general management from the Hariri

this research.

their competitors. Surviving in this hyper-

Canadian University in Lebanon, and then

competitive marketplace requires companies

an MBA from the American University in

working close to the high education sector

to leverage different markets from around

Beirut, Lebanon.

in Canada,” said Zanhour. “The support of

the globe to ensure maximum efficiency and profitability. However, adapting an organization to

Post-graduation, Zanhour worked as

“I heard about DeGroote from people

the faculty and the relationship I devel-

a quality management consultant at the

oped with the administrative staff was a big

American Society For Management, Inc.

factor in my decision. I found everyone at

compete on the global stage brings with it

in Beirut, Lebanon. From within that role,

DeGroote helpful and approachable, and in

complex challenges in of itself. Organiza-

she worked with hospitals to ensure they

the end, DeGroote just fit.”

tions operating in several geographical

complied with international certifications

locations need to assess and understand

standards. In 2007, Zanhour began working

hour’s research has flourished. Under the

the work-family needs of their employees

for PepsiCo International as the regional

supervision of Dr. Isik Zeytinoglu, Zanhour

coming from different social and cultural

staffing and development coordinator in the

has focused her research on investigating

backgrounds. Traditional one size-fit-all

South Asia, Middle East, and Africa at their

cultural differences affecting the work-

work-family policy is no longer applicable.

office in Dubai. This experience shifted the

family issues.

Mona Zanhour, a second year PhD can-

direction of her professional career forever.

Since arriving at DeGroote in 2009, Zan-

In 2010, Zanhour received a competitive

didate at DeGroote, conducts research that

“My experience with PepsiCo was very

explores the theoretical and practical impli-

enriching; first the cultural diversity of the

cations of diversity management and gender

city and of the organization allowed me to

diversity in the global marketplace.

experience firsthand how our own cultural

will first and foremost represent achieve-

“People’s priorities are changing and

$15,000 Ontario graduate scholarship to further develop her research. “Graduating from DeGroote with a PhD

baggage shapes our perceptions of life,”

ment and a dream of mine, but also a

creating a work-life balance for oneself is

added Zanhour. “Also, a major focus in that

major professional milestone because a de-

rising to the top of their list,” said Zanhour.

corporation was talent sustainability and it

gree from DeGroote carries a lot of value,”

“Customization of work-life balance initia-

opened my eyes to the potential of work

said Zanhour. “From the cultural diversity

tives is key; that process should first start

that researchers can do to advance that

in the DeGroote community to the relation-

by understanding how different people per-

practice – especially now in a time of talent

ship I have developed with my supervi-

ceive the interaction between work and life

scarcity.”

sor, my experience at DeGroote so far has

and how different cultural contexts shape these perceptions.”

Not being fully satisfied with the way

been great. When I graduate, I want to stay

in which major corporations adapted their

connected and contribute to the DeGroote

Prior to enrolling at DeGroote, Zanhour

human resources strategy abroad, Zanhour

community.”

developed international experience in both

wanted to develop her own solutions. The DeGroote School of Business Alumni Report - Spring ‘11

11


Opened in September 2010, the Ron Joyce Centre has become home to DeGroote’s MBA and executive education program. The state-of-the-art building is full of collaboration areas, light-ďŹ lled spaces and is targeting a LEED gold standing.

the Ron Joyce Centre Photos: Mike Lalich


Alumni Report • Spring 2011

Research@DeGroote Research

Focusing on your leadership can help your bottom line Rick Hackett is professor and Canada

ness,” which is positively predictive of

Research Chair (CRC) of Organizational

ethical leader behaviours, trust, employee

Behavior and Human Performance at the

engagement and individual and unit level

DeGroote School of Business, as well as

performance.

Administrative Sciences. In 2010 Profes-

coaching as a means to developing strong

sor Hackett was awarded a second 7-year

leader-follower relationships. Recruitment

term as CRC.

and selection are also key, both with regard to the leader and the follower side of

complishments of the chair holder but also

the equation. That is, we know of leader

that McMaster University and DeGroote

and follower attributes that facilitate the

provide the infrastructure to attract and

building of strong work relationships, and

retain high quality researchers,” says Hack-

can recruit and select for them. Hackett

ett. Each year the CRC program invests

is testing the multi-mini-interview (MMI)

more than $300 million to attract and

for this purpose. The MMI was developed

retain accomplished and promising minds.

by medical education researchers as an

Leaders represent the face of the orga-

DEGROOTE SCHOOL OF BUSINESS RESEARCH EXCELLENT AWARD

Thirdly, one need not rely entirely on

Editor-in-Chief of the Canadian Journal of

“CRC signals not only the research ac-

Canada Research Chair Rick Hackett

aid to medical school admission deci-

nization to workers. Individual and unit

sions at McMaster University and has been

productivity depends critically on leaders

widely adopted at other Canadian and

building strong relationships with their

U.S. medical schools. The MMI works like

reports, characterized by mutual respect,

“speed dating”, wherein candidates are run

trust, affect, and reciprocity in satisfying

through a series of 10-12 minute simulated

role expectations one party has of the

assessment exercises (e.g. role playing, in-

other.

terview, problem solving), where they are

Dr. Benson Honig The Research Excellence Award is presented to a member of the DeGroote School of Business faculty who, over the past five years, has consistently demonstrated excellence in research endeavours. The award has been established to recognize and encourage overall research excellence and important research achievements.

DEGROOTE SCHOOL OF BUSINESS RESEARCH TO PRACTICE EXCELLENCE AWARD Dr. Dean Mountain

coaching of leaders, in how to develop

will yield information valuable to recruit-

sustainable high-quality one-on-one re-

ing, selecting, developing and coaching

lationships with their workers, especially

individuals in such a way to foster strong

The Research to Practice Excellence Award is presented to a member of the DeGroote School of Business who, over the past five years, has successfully bridged research to professional and/or instructional practice. This award has been established to recognize rigorous research that has important practical implications for management and/or teaching. This research should be applicable and accessible to professional and/or

important given an increasingly educated

leader-follower workplace relationships,

instructor and/or student audiences.

workforce.

which have been shown to relate positive-

Hackett is exploring the inputs and

evaluated by independent sets of assessors

processes underlying the development

on each of the attributes deemed essential

and maintenance of high quality relation-

for success in the target position. Hackett

ships between a leader and follower, and

plans to test the effectiveness of the MMI

how individual differences (e.g. cultural,

in assessment of leader and follower vir-

gender, personality) may result in the

tues relevant to the development of strong

identification of differences in these inputs

leader-follower relationships. This three-pronged research program

and processes. This research informs the

Secondly, Hackett is working closely

ly to the mental and physical well-being,

with his doctoral students to identify and

with spill-off positive benefits for the em-

measure the core universal leadership

ploying organization and society at large.

virtues that comprise “leader virtuous14

DeGroote School of Business Alumni Report - Spring ‘11

Both recipients were honoured at the annual DeGroote Evening of Accolades dinner on March 3, 2011.


Mike Lalich

Alumni Column

DeGroote’s Distinguished Alumni Award Winner Gary Kain and his family at the annual DeGroote Evening of Accolades on March 3, 2011.

On March 3, 2011, the DeGroote School

“The time I spent earning my BA and

As CEO and Chairman of the Board of

of Business hosted an Evening of Acco-

MBA at McMaster was very special to me.

Directors, Regional Cablesystems prospered

lades and presented its 12th consecutive

I love the School and all that it stands for

with revenue in the hundreds of millions.

Wayne C. Fox Distinguished Alumni Award

and shall be forever grateful that I had the

In addition to his responsibility within his

to Gary Kain ’73. Kain is an alumnus who

opportunity to attend and graduate from

own company, Kain has sat on, or has

has achieved an impressive level of accom-

the School,” added Kain. “I developed a

been a member of, more than a dozen

plishments and success in his career, but

strong and fundamental sense of how busi-

executive boards – such as The Community

his ties to the DeGroote School of Business

ness and economics work in Canada and

Foundation of Oakville, Oakville Hydro,

and McMaster University began when he

abroad, which definitely helped me in later

Sheridan College (where he was Chairman

was just a child.

years.”

of the Board of Governors) and the Local

“I grew up one block from McMaster

In 1984, Kain switched careers to join

Network Convergence Committee (as ap-

and as a child played on the grounds that

Cancom as Vice President (Finance) and

now house buildings and parking lots. I

subsequently moved internally to become

In 2007, McMaster University inducted

can remember a time when the medical

the Chief Financial Officer and Chief Oper-

Kain into the Alumni Gallery and currently,

school did not exist and in its place stood a

ating Officer. Four years later, he left Can-

he is a member of McMaster’s Board of

botanical garden and an old farm. I remem-

com to begin his own venture – Regional

Governors.

ber Ivor Wynn, Les Prince, Shelia Scott and

Cablesystems, a Canadian and Bahamian

Harry Thode,” says Kain.

television and internet provider.

Kain met his wife, Betty, at McMaster; his

pointed by the Canadian Government).

In his closing remarks accepting the Distinguished Alumni Award at the Accolades

“Working with Cancom for four years

Dinner, Kain expressed the most important

brother Dr. Brian Kain attended the uni-

was an exciting time in my life because

versity as well as his daughter Aimee, who

the technologies that we take for granted

earned her MBA from McMaster.

today, such as cable television and internet,

is an essential factor in career success. In

factor to success. “I have always felt that perseverance

were just emerging in the market,” said

fact, if I had the choice of being smart,

Kain earned both a CA and a CBV designa-

Kain. “I saw a void for cable and internet

good looking, motivated or perseverant, I

tion, which led him to work for various

providers and I capitalized on it quickly. It

would choose perseverance. This trait can

Toronto-based investment firms. He spent

was very risky to leave a senior executive

overcome just about any obstacle.”

eight years specializing in business valuations,

position with Cancom but I was excited

mergers, acquisitions and corporate finance.

about the challenge.”

After graduating with his MBA in 1973,

DeGroote School of Business Alumni Report - Spring ‘11

15


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,

As one of the Gates Corporation’s senior HR leads, Anthony Papa, SHRP has held responsibility for recruiting, onboarding and mentoring numerous HR managers at the firm’s greenfield start-ups across the globe. In coaching and mentoring new HR leads from Detroit to China, and from Russia to Turkey, Papa developed an HR blueprint that integrates Gates’ corporate culture with the unique local workplace cultures at each new facility. It’s what sets him apart as a Senior Human Resources Professional—a senior HR designation for proven, high-impact leaders.

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DeGroote Alumni Report - Spring 2011  

The Alumni Report is a publication of the DeGroote School of Business at McMaster University. In this issue read about finding success in bo...

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