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INDUSTRY NEWS

The VIP guest experience gets

sweeter Enhancing the guest experience is every hotelier’s agenda. Here’s where zChocolat comes in. ThME spoke to JeanPhilippe Khodara, President, zChocolat, about offering that sweet, premium experience to guests

22 NOVEMER/DECEMBER 2015

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s a guest, it’s the little things that make a hotel stay pleasurable. The chocolate on the pillow at turndown, for one, is one of the most iconic moments, made even more special if the sweet delight is from a brand like zChocolat. “There are three things that make us different,” says Jean-Philippe Khodara, President, zChocolat,“First is the ‘Made in France’ - all chocolates are made in France, the world capital of culinary savoir-faire, meaning that the quality cannot be compared to anything readily available in the UAE. Second, the personalised touch - the in-suite gifts for VIP guests are customised with their names. And finally, the hotel branding, which is placed inside or/and outside the box. When the guests take the box home, they can use it for cuff-links, jewellery, etc. With zChocolat, you can be sure

that the guest will never forget this personalised experience.” zChocolat offers their clients the choice from their entire range of products, in addition to their gift services. They launched their hospitality business in September, and are currently in discussions with a number of hotel chains in the country to place their products. “At zChocolat, we are very flexible. Because we have our own packing and customisation facility, we are able to accommodate all requests. With sufficient volumes (>500 gifts/year), we can fashion exclusive packaging/ containers for our chocolates, with new materials and shapes. We can even take it a step further by creating new recipes exclusively for customers, using local ingredients like dates or a wide variety of spices. These are proprietary creations that we cannot share publicly, but that we have in our portfolio,” says Khodara.

Top Hotel November December 2015 Issue  

Top Hotel Middle East is a bi-monthly business journal for senior level hoteliers, hotel owners, hotel investors and investment companies, a...

Top Hotel November December 2015 Issue  

Top Hotel Middle East is a bi-monthly business journal for senior level hoteliers, hotel owners, hotel investors and investment companies, a...

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