BEYOND THE DOOR HOME TEAM 1065 S. Allante Place Boise, ID 83709
Your Vision Our Expertise
Deanna Salazar Team Lead/Listing Specialist C/ 208.941.3351 Eemail@example.com
Michele de Reus Buyers Specialist C/ 208.440.8552
Sandra Niemeier Client Care Manager C/ 208.955.6440 F/ 208.672.9111 E/ firstname.lastname@example.org
Date: June 8, 2011
Dear Tony and Debbie ,
We created this packet of information specifically to help your home buying experience exceed your expectations and to provide you with helpful information about the current home-buying process.. Buying a home is something you probably will never forget—whether it’s your first time or tenth time. Yes, it can be a bit scary, it’s complex and sometimes frustrating…..it’s also exciting, exhilarating and satisfying. We will quietly persist till we bring you that house your mind and heart are seeing right now...not it’s second cousin. Ask for a foothills retreat, a sun soaked condominium, a perfect cozy first home or country property minutes from downtown activities. And keep asking. The perfect latte, secret places to explore, or the neighborhood that has it all. We want to help you put together the pieces to live in the ideal spot your heart desires. We’ll evaporate life’s hassles and get you what you want, not a moment lost. We will never forget a face, a request, a dream, or you! We know the territory and we’ll get you the results—and have a good time along the way!
Here’s to a great new adventure!
Beyond The Door Home Team Deanna Salazar—Team Leader/Listing Specialist Michele de Reus—Buyers Specialist Sandra Niemeier—Client Care Specialist and Superwoman
Mission Through passion, courageous action and expertise, the Beyond the Door Home Team is committed to helping our clients achieve their home dreams.
Vision Year after year, through client commitment and focused action, The Beyond the Door Home Team will have a deep presence in our local community and be the leader in the real estate market. Purpose The Beyond the Door Home Team helps individuals and families buy and sell homes while providing exceptional service.
Core Values and Beliefs We We We We We We We We We We
maintain a positive team and cohesive spirit. believe in exceeding clients’ expectations through WOW style service. are detail oriented and efficient in our processes. always put our clients’ best interests first. believe who we are in business with really matters. pursue growth and learning. embrace and drive change. do more with less. create fun and excitement. give where we live.
We know the territory We’ll earn your confidence. We’ll respect where you want to go. That’s us. We’ll help you get there.
Keller Williams Story Keller Williams Realty… is one of the fastest growing real estate companies in the United States and was founded in 1983 in Austin as a traditional real estate brokerage by its co-founders and co-owners, Gary W. Keller and Joe F. Williams. Keller Williams® emphasizes associate leadership and the importance of individual real estate businesses. Keller Williams® believes we must remain flexible and innovative in the face of an evolving market and an increasingly internet-empowered clientele. Keller Williams® represents a vehicle for profit, stability, and success to REALTORS®. Keller Williams® offers a unique culture of teamwork and cooperation. Keller Williams® is the largest brokerage in the state of Idaho and the real estate company of choice for a growing population of buyers and sellers. Because we have grown with our communities, our real estate professionals have intimate knowledge of each community’s character, mood, and growth potential. Due to the fact that the majority of our associates live in the communities we serve, they can readily meet the unique challenges and problems families encounter in selecting their new homes. Drawing on their extensive knowledge of schools, recreational facilities, shopping requirements and transportation, our associates are able to better satisfy the special family housing needs of their clients. Keller Williams ® Realty consists of people… and it is because of these dedicated people you can feel confident that all of your real estate need will be handled in a most trustworthy, professional and efficient manner.
Technology Leading-edge tech tools and training give us the edge in effectively marketing your property online, 24 hours a day, seven days a week! Through KW’s exclusive Keller Williams Listing System (KWLS), your property is fed to more than 350 online search engines and available on KW’s Web network of more than 76,000 sites. Best of all, because of Keller Williams Realty’s “My Listings, My Leads” philosophy, every single Internet inquiry on your property will come directly to me so that I can follow up quickly on potential buyers for your property. Teamwork Keller Williams Realty was designed to reward agents for working together. Based on the belief that we are all more successful if we strive toward a common goal rather than our individual interests, I’m confident that every Keller Williams professional shares the common goal of serving you, my client, in the best way possible. Knowledge Keller Williams Realty helps us stay ahead of trends in the real estate industry through its comprehensive, industry-leading training curriculum and research resources. It’s what prepares me to provide you with unparalleled service. Reliability Founded on the principles of trust and honesty, Keller Williams Realty emphasizes the importance of having the integrity to do the right thing, always putting your needs first. It reinforces our belief that our success is ultimately determined by the legacy we leave with each client we serve. Track Record I’m proud to work for the fastest -growing real estate company in North America and the second-largest real estate company in the United States. It’s proof that when you offer a superior level of service, the word spreads fast.
A Step by Step Guide to Buying a Home in the Treasure Valley
STEP ONE SELECTING A REALTOR While cruising Open Houses may be a fun way to spend a Sunday afternoon, it is an incredibly inefficient method of finding the right home for you. A real estate agent has access to nearly all the homes for sale and can sort through all the data to find what you are looking for. And, in most cases, our services are FREE to buyers (we are paid by the listing agent for helping sell the home.) What Do We Do?: • • • • • •
Devote our expertise to make your home purchase smooth and successful Know the housing market inside and out and can help you save endless amounts of time, money and frustration Can help you with any house even if is being sold by the owner direct Know the best lenders in the area; getting you prequalified and getting all your questions answered about payments, closing costs and down payments Are an excellent source for general community information Have the experience to present your offer and negotiate the best price
Bringing objectivity to the buying transaction, and pointing out advantages and disadvantages of a particular property.
Our Success Depends On Your Success!
STEP TWO SELECTING A LENDER Get Pre-qualified NOW (better yet, pre-APPROVED-yes there is a vast difference). In today’s uncertain mortgage lending environment, it is critical for buyers to begin the loan approval process before getting serious about hunting for a home.
HOW TO FIND A LENDER A real estate agent helps you find a house; a lender makes buying (financing) the house possible. As soon as you’ve found a real estate agent to work with, ask him/her for their best lender recommendation. The lender you select can very well make the impossible come true, or can also turn buying your first home into a nightmare. We take this process very seriously on our team and only recommend people who’ve proven their value and trust with us. Your lender will establish a confidential relationship with you, so make sure you’re comfortable with him or her. Ask for a good faith estimate to better understand their fees and expenses. Again, responsiveness is important! Be prepared for the lender to ask for A LOT of personal information from you, from pay stubs, to tax returns, savings account statements, 401(k) statements, divorce documents and credit reports. You might get frustrated during this process, and remember your ultimate goal…...
STEP THREE Can We Start Looking Now? Every bit as important as your next home will be, what you see or won’t see from your windows, who you’ll bump into on the corner, where the kids play, or the distance from a great cup o’joe, are what make a house a great home. So spend some quality time with us, discussing the important “must haves” and your “would really like to have” and your “absolute no-no’s. We will help you find the available homes that best fit your needs and wants. We’ll do the homework for you. We’ll preview the properties for you and select the very best. We won’t waste your time showing you homes that just don’t suit you. Remember ...we don’t just work here, the Treasure Valley is our life.
Who is your perfect neighbor? A big, wandering field, the rushing Boise River, or somebody who happily clears the snow from our sidewalk before you know it? Do you want to open your back door to a festive neighborhood park? Be at your favorite downtown watering hole in 5 minutes? We can put you in homes that sit high on the Boise skyline or give you wide open space with cozy barns for the horses. Big yards, no yards, 6000 sq ft or a historic bungalow for two. We understand the diverse, friendly communities that compose the Boise Metro Area and can lead you to the heart of each one. The right Realtor makes looking for a house easy and hopefully fun. You’ll want to spend some time 1-2 hours with us to unearth what really matters to you.
The property you want is out there and we will work hard to find it for you. Our objective, always, is to direct you to a property you’ll fall in love with quickly, and if it takes days and miles, that’s not a problem. Our cars are comfortable and we’ll go the distance with you.
Because where you live, matters.
STEP FOUR THIS IS IT! YOU’VE FOUND THE ONE…. What now? Smile...we will help you “write an offer” or a “contract” to purchase the house. We will guide you in deciding the best offering price and terms to help you meet your goals. The contract will outline the terms of your offer (price, financing, closing date, etc.). If there will be contingences to your offer (like selling your home, financing or inspections) we will work through all of these together. You will need to write an earnest money check to present with the offer. And yes, it will be cashed if your offer is accepted and credited to you at closing. We will immediately present your offer to the seller’s agent. Typically, the seller has 24-48 hours to think it over and respond. During this period, you may rescind your offer at any time. Be aware that there is no first-come-first-served law– the seller can entertain other offers that come in after ours, prior to acceptance of yours. Then...You wait...it’s harder than you think, and we’ll be there right with you! By the deadline, the seller will respond in one of four ways: • • • •
Accept your offer as written “Counter “ your offer with changes (price, terms, date etc.) Reject your offer Ignore your offer
Negotiating the best options for each of the above scenarios, is what we do the best for our clients! Once your offer is accepted you are now “under contract” or “in escrow”. The next two weeks will be busy, and so be prepared to be distracted. You will need to have some flexibility in your schedule for the inspection and meeting with your lender. We’re on track now!
STEP FIVE INSPECTION Time The next step is to professionally inspect the house. We will probably recommend a good inspector for you to hire, but the final decision is yours. The purpose of the inspection is to: 1. Inspect the major systems in the house (heating, roof, electrical, plumbing, structural) to discover serious problems and, 2. Educate you about maintaining this home. The inspection will take 1 1/2 to 3 1/2 hours and you should try to be present at least for the end. The cost of the inspection is your responsibility and payable at that time (typically $250-$400). An inspection is NOT a warranty of anything and inspectors are not usually experts in any one area. If a major system in the home looks suspicious to the inspector, he may recommend further investigation on your part (e.g. a roof, electrical or furnace certification). It will be your decision to pay or not to pay for further inspections or certifications. After the inspection, you have the right to ask the seller to fix major problems. Sometimes (depending on your financing), you can ask for an allowance to fix something yourself. The seller can agree to your request, counter back or reject your request. As long as all parties are reasonable, the inspection process does not have to be a difficult negotiation. Try not to overwhelm the seller with a laundry list of minor repairs. REMEMBER, the purpose of the inspection is to identify serious problems. Loose door knobs, cracked tile, or ugly carpet are not items that should scare you away from purchasing a home, nor are they items that you should expect the seller to fix. Our job is to negotiate through this process for you. If youâ€™ve made it through the inspection, breathe a sigh of relief. The hardest part may be over!
A LITTLE ABOUT HOME WARRANTY PROTECTION NEW CONSTRUCTIONâ€“ Most builders offer a one year warranty on a newly built home. Be sure to ask for the details prior to putting an offer in on the home. They may be full or limited warranty on things such as quality of design, materials and workmanship At closing, the builder will also assign to you manufacturer's warranties that are provided to the builder for such things as appliance, materials, and fixtures. RESALE HOME WARRANTIES- When you purchase a resale home, you can purchase warranties that will protect you against most ordinary flaws and breakdowns for a least the first year of occupancy. Ask me for more details if you would like some peace of mind when buying your next home.
STEP SIX APPRAISAL After the inspection, the next hurdle is the appraisal of the home. The purpose of the appraisal is to prove to you and your lender that the house is worth what you have agreed to pay for it. Usually, the appraisal will indicate a value very close to the purchase price. In the event that the house “appraises” low, (e.g., you are under contract at $205,000 and the appraisal comes in at $195,000) the seller is in a sticky situation. The lender will only lend on the appraised value. There are three ways to resolve this problem: 1. The seller can agree to a reduced price 2. The buyer (you) can pay the difference between the appraised value and purchase price 3. You can back out We will advise you in this situation. Luckily, it doesn’t happen often.
THE FINAL STRETCH….. LOAN APPROVAL Usually at this point, the final hurdle is loan approval for you. You should have been in frequent contact with your lender, who updates us on the status of the approval. Loan approval means that you have provided all of the documentation required by the lender and that the lender is satisfied that you have the resources to purchase and make payments on your home. It’s crucial that you respond with the necessary information needed to your lender as soon as possible. We don’t want nay delays in getting you into your new home!
CLOSING It’s now time for “closing” . Closing is the process where ownership of the home changes hands and you become a homeowner. This is usually rather anticlimactic; with a call from your lender stating the funding of the loan has occurred and you can pick up the keys. Prior to the actually funding, you meet at the title company to sign papers and write a check. This can happen days prior to the “closing”. And finally…..How can we be sure this is right for us? Bottom line..We won’t sell you any property that we’re not comfortable with or we don’t believe in. The reason? We want you to do business with us again and to refer us to your friends and family.
The Most Frequently Asked Questions About Buying Real Estate In The Boise Area 1. Where do we start? With a map, then a daydream, then a quick get-together with one of our Buyers Specialists who’ll listen to your plans and interests. We’ll ask whether you’re looking for a home, condominium, building site. We’ll want to know your vision: a house in a town, a country escape, or waterfront property. We’ll talk some rough numbers.
2. How do we find what we want? Let us do the homework. We’ll preview all the properties that fit your criteria and select the best. We won't waste your time looking at homes that just won't suit you. We can arrange a showing of anything on the market, thanks to the Multiple Listing Service (MLS) of the Treasure Valley. We make sure you see all appropriate properties, no matter who has them listed.
3. How long does it take? Our schedule is your schedule. Some of our clients have found homes they love in a couple of days, or even less. Others take a more leisurely approach. Our objective, always, is to direct you to property you'll fall in love with relatively quickly. But if it takes days and miles, that's not a problem. Our cars are comfortable and we’ll go the distance with you.
4. What if we're located elsewhere? If you’re still searching and have to leave the valley, we’ll bird-dog the project for you, pursuing every possible avenue. In the meantime, if you see an ad or a sign for a property that looks interesting, call us, and we'll secure further information and photos.
5. Should We Hire A Buyer’s Agent? Entering into a Buyer’s Agency Agreement has countless advantages. When you sign the agreement, you are simply agreeing to “hire” a personal representative who, by law, must represent your best interests to the best of his/her ability. All of this personal service is available at absolutely NO COST TO YOU! And, of course, you will always have our “risk-free cancel any time buyer agency guarantee.”
6. What happens when we fall in love with a particular property? Smile. We will help you prepare an offer. We use approved Idaho Real Estate Commission approved forms with addenda specific to the area and you.
7. What about Earnest Money? Your offer to purchase needs to be presented with earnest money in the form of personal check, cashiers check, money order or note payable. It will be cashed upon acceptance of your offer and held in a trust account with a real estate brokerage and credited to you at closing.
8. When can we close? If the seller accepts your offer, you can expect the closing to take place within 30-60 days, depending on your due diligence requirements and financing.
9. Can we negotiate? Of course, but if the seller rejects your offer, don't be discouragedâ€”we will help you figure out the next step to take, whether to pursue the original property or to move on.
10. How do we get the best price? Make offers as clean as possible, with minimal contingencies. Seek diamonds in the rough. Many buyers can't visualize "potential"...if you can, that's an opportunity. If you want to finance your purchase, get pre-qualified with a local lender and submit that approval with your offer.
11. Can we do this long distance? These days, we handle most closings long distance, thanks to FedEx and the wire-transfer system. BJAC will handle all the details of the transaction.
12. What will you do for us? Besides helping you track and find your dream home? We handle the big picture and a hundred countless little details: 1. Order the appropriate inspections and negotiate the details 2. Work with your lender and the appraiser to be certain your loan is approved in time 3. Confer with the title company about hundreds of closing details and the preparation of your settlement statement 4.Assist in the transfer of utilities into your name 5.Make sure you receive a recorded deed and title policy remain your primary source of information and assistance, months and years after closing
13. How can we be sure this is right? The bottom line is that we won't sell you any property that we're not comfortable with or don't believe in. The reason? We want you to do business with us again and refer us to your friends.
14. When do we start? How about now? The bottom line is that we won't sell you any property that we're not comfortable with or don't believe in. The reason? We want you to do business with us again and refer us to your friends.
Here's to a successful search, and to the joy of owning some of the most precious property in the world.
Need to Sell a Home Before Buying the Next Home? Beyond The Door Home Team is comprised of only full time real estate agents. We love what we do. We are advocates for our clients. My job as the Team Leader and Listing Specialist is to obtain the best price, terms and conditions for YOU. When it comes to selling a home, it helps to use both intellect and intuition. I work both sides, working through the nitty-gritty of selling, and also spending time with the smallest of details to help guide you through each step. Consider us your guides to tapping into a (seemingly) endless storehouse of information about the market and the people of the Treasure Valley. Financing alternatives for buyers? We know the resources and the rates, as well as the thousands of other details to successfully close your transaction. Expect to relax (yes, relax) while we give your mission our full attention. We work with a variety of clients from veterans of multi-million dollar transactions to first-time homebuyers. And if we don’t know, we’ll find out fast. No song and dance, no wasted time. Just straight talk. From the grand plan of discovering the ideal buyer for you, to the legal and technical details, we handle it all. You're free to enjoy the journey. We are busy enough to be happy and successful, yet not so busy that we can’t take a personal interest in every client. Your real estate experience is as important to us as it is to you. Here are some of the services we provide to our seller clients: Seller counseling 24-hour availability (well almost) to answer questions, address concerns, show houses, deliver contracts • Daily pro-active marketing to find the right buyer for your home • In depth explanation of all contracts and disclosures • Detailed, easy-to-read reports on the marketing activity your home is experiencing • Up-to-the minute comparable sales information to keep you ahead of market changes • Strong negotiations on your behalf • Preparation of offer, immediate favorable presentation of offer, negotiation with buyer’s agent, strict adherence to dates and deadlines, assistance with arranging the appraisal, review of title insurance requirements, review of closing figures, arrange and attend closings, ensure that possession is delivered satisfactorily. • Constant communication during the negotiation process. Access to my handyman, decorator, cleaning service and other contractors.
I look forward to helping make your next real estate transaction a pleasant and painless experience, and hopefully even a lot of fun! And best of all—you get an entire team of professionals working for you—all for the same price of 1 Realtor!
A Little About Me… Hometown Walker, Minnesota Moved to the Boise area in 1993 Family I’m the proud mom of a 20 year old son Alex, married to a terrific guy, Kerry, and dote all over two handsome yellow dogs Jaxson and Kohdah Well-established in the field of real estate with Keller Williams Realty since 2001 Totally committed to getting the job done with a professional and personal approach Passions Hiking the mountains, paddling the lakes, giving back through time and education I’m from Minnesota, and I’ve lived in the Treasure Valley for 16 years. I guess you could say I’m a dedicated family girl fond of the traditions and values that still serve people. Honesty. Dedication. Follow-through. Doing the homework and knowing the territory. Reaching for perfection. These are the classics that never go out of style. My strong suits? Team spirit, enthusiasm, commitment. These define what I’m about. I’ve never looked at my business as a pastime or a paycheck; it’s simply what I do in the world and I’m thankful to be in a company of associates who feel the same. Everyone in our company supports each other and has a genuine feeling for the people we serve. It’s how life should be lived and how business should be conducted. So from the grand plan of selling your home for you to the nitty-gritty of the legal and technical details, our team will handle it all. You’re free to enjoy the journey.
Beyond The Door Home Team Members
Deanna Salazar Team Leader/Listing Specialist
Michele de Reus Buyers Specialist
Sandra Niemeier Client Care Specialist Office Superwoman
(208) 941-3351 Cell (208) 955-6440 Office (208) 672-9111 FAX Deanna@BeyondTheDoorHomeTeam.com www.BeyondTheDoorHomeTeam.com
(208) 440-8552 Cell (208) 955-6440 Office (208) 672-9111 FAX Mdrrealestate@gmail.com
(208) 955-6440 Office ClientCare@BeyondTheDoorHomeTeam.com
Customer Success Stories “We were new to the Boise area and had to cover a lot in a short amount of time! Our needs were anticipated every step of the way, they were knowledgeable about the market, and always had our best interests at heart. This ensured a terrific experience for us! And we love our new neighborhood!” Michael & Lesli “Our listing expired after 4 months. Deanna listed it, and had it under contract in 2 weeks at the same price! They also helped us find our next home-and we love it!” Bill and Sherry We listed our investment property with Deanna. Each detail was handled professionally and all the twists and turns were maneuvered with great skill. We had it sold and closed within 45 days. We would recommend them for anyone wanting superb service! Chris and Jean Our move from Santa Fe was made so much easier by the service The NewHouse Team provided for us. We found a wonderful home in a short amount of time We love our new neighborhood and can thank them for all the knowledge, skill and caring they put into every detail. We would not make another move without them! Steve and Linda We were relocating to Boise from Dallas and met Deanna at an open house. They knew the property so well and the entire area of Eagle we were looking in. I knew we were in good hands right from the start. She showed us the best homes with exactly what we were looking for and made really great use of everyone’s time. The whole experience was handled so well. I could they care deeply about the satisfaction of all her clients. They were always there for us – no matter how small the questions were. It’s wonderful to make new friends so fast in a brand new city. Thank you a million! Ari and Steve We had no idea what was involved in selling a home since this was our first one to sell. Deanna explained the whole process so well. Even though we had talked with a couple of other realtors first, it took about 30 seconds for us to see the amazing difference not only in the marketing plan they have but in the skill and knowledge they provide. Our home was priced well and it sold quickly. We absolutely would recommend them to anyone who wants to buy or sell a home. Jason and Mindi You guys rock - there’s not a better team out there. Start a branch in North Idaho so we can use you again! Deanna was always available when we needed them and took care of each and every need. They became like our family – we love them! Angie and Jason