Volume One, Issue Four November 15, 2008
In this Issue: • Strength through Adversity • Commitment at its Best: Beth Borden • Dealer Focus • Ancillary Products for You • Adventures of Hank • DSC on the Move
DSC on the DSC Nashville 6650 Eastgate Blvd., Unit 103 Lebanon, TN 37090 DSC W. Michigan 1410 84th Street, SW Ste. B Byron Center, MI 49315 DSC LA Metro is now called LA South COMING SOON: LA North 427 W. Colorado Blvd., Ste. 106 Glendale, CA 91204 Phoenix South 264 North Chippewa Place, Suites A & B Chandler, AZ 85224
STRENGTH THROUGH ADVERSITY By Brian Geitner, COO
2008 has offered a unique
combination of challenges for “Small business America”. Pressures from rising gas prices have forced consumers to be more educated and conscientious about large ticket purchases (vehicles). Throw in volatile financial institutions, the uncertainty of an election year and the wars in the Middle East; this combination fuels an already struggling economy. Barring the technical definition being met, most would say, “It feels like a recession”. The credit gridlock on Wall Street has affected Main Street in a big way! Consumer funding has drastically reduced and thus have sales transactions across America. Recognizing these continuing challenges and having a game plan for the fall should be a priority for each business owner. Many of our dealers have fought off these challenges by stocking less inventory, seriously cutting ex-
penses and eliminating “speculative” transactions. It is anticipated that things will improve as the government’s stimulus package gains momentum, and President-elect Obama begins to put a “frame work” to his cabinet. “You will never be the person you can be if pressure, tension and discipline are taken out of your life.” James G. Bilkey
enjoy this “resurgence” of credit into our industry. In addition, ancillary products will become very important as dealerships will work hard to offer the maximum value for each vehicle sale. DSC stands ready to assist its dealers as the markets reopen and credit lines need enhanced. Our temporary credit facilities and “quick review” process allow for efficient Translating Dr. Bilkey’s quote lending thus maximizing our dealer’s “valued” opportuniinto business: ties. Also, in an effort to inBusiness owners that respond timely crease your sales, take a look at to pressures and tensions and become DSC’s NEW Ancillary product disciplined in their changed practices affiliations (see pg. 2). They will be wiser and operate more effi- will definitely add value to ciently. your vehicle sales transactions. Dealerships need to stand At DSC, we know you are the ready to take advantage of customer and although service “opening markets” and credit may be in our name, you’ll also flow. Although things will find it at the desks of all our never be as in previous years, employees, in their day to day consumer sales will eventually actions! Thanks for choosing increase as credit will resurge DSC and remember, stay disciand be extended. Those deal- plined and have a plan! ers who stay disciplined over the fall will be best poised to
Commitment at its Best
By: David Johansen, DSC Knoxville GM was attending the weekly aucSome people never get to tion when a freak accident witness acts of heroism in occurred. Several of the auctheir lifetime, and even fewer tion’s employees were preparparticipate in such acts. I ing a unit to be driven thru the have had the privilege of auction lanes, when, according witnessing first hand this to authorities, the driver’s actype of commitment by one celerator petal stuck, causing of DSC Knoxville’s own the car to strike another, go team members, Elizabeth airborne and land on nearby Borden. Continued on Page 2 On October 23, 2008, Beth
DSC SHOP TALK
Dealer Focus: Vullo Motors, Inc.
Cont’d from Page 1
From John Shaffer, DSC Harrisburg
employees. Total chaos emerged on the auction grounds while many nearby rushed to their aide. Among them was Beth, desperately trying to assist in any way she could. She stayed with one of the employees named “Buddy” who was badly hurt from the accident. Although, he didn’t make it, Beth was there for his last moments, comforting and assuring him. Amazingly, this is not Beth’s first look at death. For a little over a year, she has battled the diagnosis of breast cancer with a steadfast commitment. Enduring vigorous treatments Beth’s cancer is now in remission, and she’s able to return to life before her diagnosis. Commitment to one’s self and others is a true test of a person’s character. Beth has demonstrated that she will not only fight for herself and her own well being but for others as well. I am proud to say that I know such a person and even more proud to recognize her as team member of Knoxville.
For over 60 years, Vullo Motors Inc. has been
a proud family owned business nestled in beautiful downtown Scranton, Pa. They specialize in selling and servicing top quality pre-owned vehicles. This dealership was one of the first 300 car dealerships in Pennsylvania. Philip Vullo, president of Vullo Motors Inc., has been in charge of the operations for over 40 years now. His two sons, Philip Vullo Jr. who is the service manager and Jamie Vullo who is the general manager, are now an integral part of the daily business. Vullo Motors Inc. has a 3800 sq. ft. state of the art acility selling and servicing all makes and models with no job
being too small or too large. The sales department retails in average twenty five retail units per month utilizing DSC's floorplan for the majority of their inventory purchases.
Not only has Vullo Motors grown its business by utilizing DSC, they also use Dealer Services Corporation sub-prime financing for any customers that need alternative financing.
DSC CREATES THE ULTIMATE “ONE STOP SHOP” By: Peter Lavallee, Sr. VP of national Accounts Over the last three years DSC has expanded its sales team nationally, which now includes over 60 contracted General Agents. As a result of DSC’s sales coverage and industry challenges, it’s only natural that DSC expands its floor plan product lines into other finance and insurance related product areas as well.
This is the direct result of seeing the need for consultative services for our dealers’ business partners. Interviewing hundreds of finance company administrators and insurance companies for the last 18 months, DSC assures that our dealers have the best business partners available to make their operations successful.
Thank you for your business and
Happy Thanksgiving from DSC!
Without reputable vendors, the dealer not only puts his dealership into harms way, but also his floor plan provider. For more information on ancillary products, click on the link at www.discoverDSC.com or feel free to call us at # 886-2620058. DSC is committed to adding value to your dealership in 2009.