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Winter 2011/2012

A magazine of Rochester General Hospital Foundation

Mark Clement: Five Years Into the Journey

Rochester General Health System President and CEO Mark Clement


• Newark Wayne Community Hospital Emergency Department Breaks Ground • Hill Haven Modernization Kicks Off • Hansford Legacy Society Celebrates • Cooking for a Cure Supports Men’s Health • The Switch to Electronic Medical Records • Modernizing the ILS Fleet

look inside: Special Gala Photo Album!

Winter 2011/2012 Rochester General Hospital Foundation Riedman Campus 100 Kings Highway South Rochester, New York 14617 tel: (585) 922-4800 • fax: (585) 922-4889 President, Rochester General Hospital Foundation James P. Digan Editor Derek DeSol Writing Marty Aarons Sara Crane Derek DeSol Carol Fisher Susan Gawlowicz/RIT Photography Jeff Blackman Keith Bullis Brenda Cohen Ruth Crecca A. Sue Weisler/RIT Design Dalmath Associates Printing Mercury Print Productions, Inc. Please note that Partners is produced approximately three months in advance of when it is received by readers. Stories and events occurring after production will be included in the next issue of the magazine. Partners welcomes comments from our readers. If an error has been made, please accept our apologies and notify the foundation office by calling (585) 922-4800. Thank you! Rochester General Hospital Foundation Board of Directors RGHS President and CEO: Mark C. Clement Chairperson: Katherine T. Schumacher Vice Chairperson: Ethan L. Welch, M.D. Treasurer: Roberta L. Van Winkle Secretary: Kevin L. Overton, Esq Medical Liaison: Cynthia Christy, M.D. Josephine Braitman Trent Bridges David N. Broadbent, M.D.

Freddie L. Caldwell Donald S. Cameron Kevin T. Cannan Kevin J. Casey, M.D. Charles T. Eagle, Jr. Jack A. Erdle Samuel R. Huston Gregory P. Kausch Peter A. Kouides, M.D. Jeffrey Leenhouts Carl J. Luger William B. Mendick Leonard Olivieri Ralph P. Pennino, M.D. Michael Pichichero, M.D. Wanda Polisseni Steven G. Schwartz Don Twietmeyer, Esq., CPA John R. Valvo, M.D. Joseph S. Vasile, M.D.

Contents Hill Haven Modernization Kicks Off............................. 3 Mark Clement: Five Years Into the Journey................... 4 Hansford Legacy Society............................................... 6 A Message from Jim Digan............................................ 8 Cooking for a Cure....................................................... 9 The Switch to Electronic Medical Records................... 10 Leaders from Past and Present Discuss Future of Healthcare................................................... 11 A Message from Campaign Director Anthony Benedetti...................................................... 12 RIT Names Head of Institute of Health Sciences and Technology................................. 13 Modernizing the ILS Fleet........................................... 14 Starlight Foundation................................................... 15 Update from the Grants Office.................................... 15 Newark-Wayne Community Hospital ED Groundbreaking.................................................... 16 Newark-Wayne Community Hospital Foundation Gala......................................................... 18 Save the Date! Newark-Wayne Community Hospital Golf Tournament......................................................... 20

20th Annual Golf Classic TOURNAMENT

NEWARK-WAYNE COMMUNITY HOSPITAL FOUNDATION PO Box 571 1200 Driving Park Avenue Newark, NY 14513

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Hill Haven Kicks Off Modernization Project For over 40 years, Hill Haven Nursing Home has helped improve the lives of senior citizens and adults in need of long-term care. This summer, employees, residents and their families gathered to celebrate the Hill Haven of the future. On August 23, the community celebrated the kickoff of the much-anticipated Hill Haven Modernization Project. “Since 1967, residents have enjoyed extraordinary care and warm, personal service. Today, we take a major step toward a new era for Hill Haven. We are beginning to update our home so our facilities can become as great as the people who live and work here,” remarked Steve Ash, administrator of Hill Haven, as he addressed the spirited crowd who joined the celebration. Known for an exceptional staff of care providers and healthcare that is clinically integrated with Rochester General Health System’s other affiliates, programs and services; Hill Haven is beginning a series of upgrades, modernizations and facility replacements that will take place over the next several years. The improvements will be made in multiple stages – a methodical process that will minimize inconvenience on residents and allow them to experience the benefits of each step as it is completed.

Aspirations for the new Hill Haven include in-house overnight dialysis care and other medical services which will greatly improve the quality of life for residents. “The needs of our residents are changing. They are different than they were when Hill Haven first opened and they will continue to evolve over the coming years,” explained Kathy McGuire, vice president of senior care for Rochester General Health System. “By modernizing and rebuilding, we are making sure Hill Haven remains a place where we can accommodate the needs of our residents and ensure a wonderful quality of life.” Anna Lynch, Esq., James Littwitz, RGHS President and CEO Mark Clement, VP of Senior Services and Long Term Care Kathy McGuire and Hill Haven Executive Administrator Steve Ash celebrate the Hill Haven Modernization Project.


Winter 2011/2012


Mark Clement: Five Years Into the Journey “We are delighted that Mark Clement is joining us,” said outgoing Rochester General Health System (RGHS) (previously known as ViaHealth) President and CEO Sam Huston upon his retirement in 2006. Huston described his successor as “a seasoned healthcare executive whose expertise and talent will serve us well into the future.” He continued, “I am very comfortable in entrusting to him the leadership of an organization for which I have deep respect and affection.” In September of 2006, five years ago, Sam Huston and the RGHS Board of Directors handed the reins of a healthy organization to the former president of Caritas St. Elizabeth’s Medical Center in Boston, Massachusetts. In Rochester, Clement became the chief executive of a strong health system that was nurtured back to prosperity under the steady hand of Huston. “Sam provided the leadership that was needed during a very difficult time,” Clement shared. “It’s no secret that when he came on board, the system was replete with financial challenges that threatened their ability to carry out the very mission of Rochester General.”

endorsement and friendship. “Fritz Liebert comes to mind instantly,” continued Clement. “He’s an icon in this community who led RGH for nearly 40 years and helped ring in the modern era of healthcare for our region.” Clement arrived from Boston with one overarching institutional goal: to go from good to great. “In healthcare, or any line of work, you have to continue to grow, to adapt and become better. It’s an approach that we take every day at RGHS,” he elaborated.

“ have a great health system, you need to start with a great team.”

In addition to Huston, Clement said he feels fortunate to be able to count on a wealth of RGHS leaders from past and present for historical perspective, community

Over the course of his first five years, Clement has become a steady, visible presence in the local community and throughout RGHS. An avid cyclist, he has served as the Honorary Chair of the American Diabetes Association – Rochester Chapter’s Tour de Cure event. The past five years have also presented personal milestones in the lives of Mark and Mary, his wife of 32 years. “This is an exciting time for us. We even became grandparents this year,” beamed Clement, who welcomed his first grandchild, a girl, this summer. At Rochester General, the journey from good to great continues. Rochester General Hospital (RGH) has remained

Left to right: Clement with Betsy Morse; RGHS Board Chair Bob Dobies, RGHS Chief of Emergency Services Keith Grams, M.D., Clement, Tom Golisano and Rick Constantino, M.D. dedicating the B. Thomas Golisano Pavilion and Emergency Center; Clement and John Riedman at the Riedman Campus opening; Clement with RIT President Bill Destler.


Rochester General Hospital Foundation

one of the nation’s elite heart hospitals, cited by Thomson Reuters as one of the top 100 in the United States a total of nine times, dating back to before Clement’s tenure. However, it was also time to build upon the excellent foundation entrusted to him by Huston and the board. “One of the things I learned early in my career is in order to have a great health system, you need to start with a great team. As a team, we began to identify areas where we could improve that would have a ripple effect on the health system at large,” Clement reflected. By focusing on improving key areas such as patient safety and quality, patient satisfaction and team member (employee, physician and volunteer) satisfaction, RGHS began to grow in both size and reputation at an unprecedented pace. Today, it is the third largest employer in Rochester – up from number five in 2006 – and continuing to earn and retain the trust of the community. While the system makes significant progress in areas such as clinical quality, efficiency, service and patient access, the passing of particularly special milestones has inspired well-deserved celebration. In October of 2009, the B. Thomas Golisano Pavilion and Emergency Center – a project championed by Huston during his tenure as CEO – opened to the public. Fittingly, Clement and Huston were both on hand to celebrate the dawn of a new era in local emergency medicine. In 2011, just two years after the grand opening, that facility is on pace to be the second busiest emergency department in New York State. Barely two years later, in November of 2011, RGH celebrated the historic launch of Care Connect, its electronic medical

record system. One of the most significant transformations in the history of the hospital, Care Connect will improve patient safety and clinical efficiency while providing physicians with timely and accurate access to critical patient information. Today, Clement oversees a health system that is ranked among the top 100 integrated healthcare networks in the country and receives national recognition in a myriad of areas. Of recent note, in 2011 a healthcare analytics firm, the Delta Group, recognized RGH as the number one hospital in New York State for overall medical care. The same group also recognized RGH as the number one hospital in New York State and the number two hospital in the United States for multiple cardiac services. In light of this encouraging success, Mark and his team remain fixated on a “good to great” approach. The focus remains on continual improvement – victories are celebrated and opportunities for improvement are doggedly pursued. Those opportunities for improvement are the bedrock of the upcoming capital campaign, aptly titled, Transforming Care. The campaign is primed for a spring 2012 public launch and Clement is already working to rally community support. He explained, “This campaign is necessary for us to continue to be the healthcare provider that the people of our region need us to be. In order to do our jobs, we must continue to improve and aim high.” On his first five years, Clement speaks with feelings of pride and excitement for the future. “Though our journey to greatness will never end, the last five years have put us on a wonderful path,” he beamed. “We’ve done so much and I couldn’t be more excited and confident about our future.”

Left to right: Constellation Brands CEO Rob Sands, Clement and Patrick Riggs, M.D.; Clement with RGHS Chief of Cardiac Services and Cardiothoracic Surgery Ron Kirshner, M.D.; Clement with Wanda Polisseni and RGH President Brian Jepson; Clement with RGHS team members.


Winter 2011/2012


Hansford Legacy Society Gives to What is the Hansford Legacy Society? Named in honor of Jane and Van Buren Hansford, longtime supporters of Rochester General Hospital, the Hansford Legacy Society recognizes those who have made a commitment to support Rochester General Health System’s (RGHS) future through a bequest, charitable trust, gift annuity or other type of planned gift. Why is the Hansford Legacy Society important? Planned gifts are critical in supporting Rochester General Health System – providing financial resources to invest in the facilities, technology, equipment and people necessary to address the healthcare needs of our community. Through the Hansford Legacy Society, Rochester General is pleased to thank and recognize those friends who have made the selfless commitment of a planned gift. Through planned giving commitments, our friends are able to maximize their ability to meet personal financial objectives – and with some gifts, actually guarantee income during their lifetimes – leaving an indelible legacy of philanthropy with Rochester General Health System. Members are also invited to exclusive Hansford Society events and receive special communications from Rochester General Health System. How can I join the Hansford Legacy Society? You can make a… • commitment through your will (bequest) • retirement fund beneficiary designation • gift that guarantees income for you and/or your family (charitable trusts, gift annuities) • a gift that helps you transfer assets to your heirs (charitable lead trust)

Become a Member of the Hansford Legacy Society To learn more about how you can leave an enduring legacy in our community, contact Tim Maher, director of planned giving for Rochester General Health System at (585) 922-5073 or by email at

A Message from Tim Maher, Executive Director, Newark-Wayne Community Hospital Foundation and Director of Planned Giving for Rochester General Health System Although I have been a member of the foundation team for nearly a year, I am thrilled to take on two exciting new roles. As the new executive director of the Newark-Wayne Community Hospital Foundation (NWCHF), I look forward to supporting the eastern stronghold of Rochester General Health System (RGHS). Working with the warm, generous and compassionate leaders of Wayne County, we will help to bring the highest quality healthcare to a very important part of our region. There are some exciting transformations taking place at Newark-Wayne, many of which you can read about in this issue of Partners. Additionally, I am eager to serve RGHS at large as director of planned giving. In future issues of Partners, this section will be dedicated to the work being done in this area of our foundation. Across our entire region, we have grateful, generous and committed friends who want to give back to their community health system while leaving an enduring legacy. It is a true pleasure to work with these community champions and help them give joyfully while realizing the full extent of their philanthropic aspirations. This planned giving section will be dedicated to offering additional information and advice that I hope will inspire you to find new ways to give back. Planned giving is a truly selfless endeavor – they are gifts that will save and improve the lives of people we will likely never meet. I look forward to helping you build your legacy.


Rochester General Hospital Foundation

the Future The Hansford Legacy Society Dinner “The word legacy means something handed down from the past,” explained Tim Maher, director of planned giving for Rochester General Health System (RGHS). “It can also mean a gift. Tonight, I find both definitions appropriate, because our patients are able to enjoy more healthy days with their loved ones because of something handed down from the past – planned gifts from friends like you.” On September 13, friends of RGHS gathered at the Genesee Valley Club to celebrate leaving a legacy in the spirit of philanthropy. Attendees of the Hansford Legacy Society Dinner, invited because of their commitment to leave a planned gift to Rochester General, were greeted by RGHS President and CEO Mark Clement. “To know that everyone here cares deeply enough about our work to make a planned gift is a humbling piece of knowledge,” remarked Clement as the evening’s program began. “We are here to respond to community needs and, in order to do that, we need your help.” One of the programs that is swiftly responding to growing community needs is the robotic surgery program. Dr. John Valvo, chief of robotic surgery for RGHS, explained the concept and benefits of robotic surgery while also sharing the story of the program’s remarkable growth and success. The program is a leader in a constantly changing field. Currently, Rochester General ranks in the top four percent of robotic surgery programs in the United States for patient volume. Frequently, innovations such as the ones made in robotic surgery are made possible through planned gifts – the decision to leave a legacy of generosity. “You have made the commitment to give now in order to save lives later,” observed Maher. “We cannot thank you enough.”

Top to bottom: Ethan Welch, M.D., RGH President Brian Jepson, former RGH Foundation Board Chair Don Cameron and Helen Marie Cameron; Norma Erdle, Brenda Moss and Jack Erdle; Josephine Braitman, NYS Senator Jim Alesi and Joanne Van Zandt; Bal Dixit, David Kluge, M.D. and Beverly Kluge


Winter 2011/2012


A Message from Jim Digan President, Rochester General Hospital Foundation 2011 has been a year of change, notably the dedication of the new Riedman Campus, located less than one mile from Rochester General Hospital. In addition to housing many of our shared services such as IT, finance and purchasing, the Riedman Campus is now home to the Rochester General Hospital Foundation. It’s an exciting move that will allow us to continue to ramp up our efforts as we prepare to publically launch our capital campaign. In addition to our new home, our team continues to take shape. In this issue of Partners, I am proud to introduce two of our staff members who will be taking on new roles for the campaign. The first is Tim Maher. Tim joined our team in December of 2010 as an associate director of annual giving. This fall, we were proud to name him the executive director of the Newark-Wayne Community Hospital Foundation and

“In addition to our new home, our team continues to take shape.”

Same mission. Same team. New home.


Rochester General Hospital Foundation

the director of planned giving for the Rochester General Hospital Foundation. In this issue and future issues of Partners, Tim will provide updates on planned giving – specifically, how you can give back to our health system while also making responsible investments for the future welfare of your loved ones. In this issue, I am also eager to introduce Anthony Benedetti, our director of development and now, also our campaign director. Anthony joined our team in February of 2010 as our director of annual events and planned giving. He was later promoted to director of development and now, he is ready and eager to take on the additional role of campaign director. As we prepare for a spring 2012 public campaign launch, Anthony will provide updates on the campaign, our progress and how, together, we are transforming care in our community. Thank you for another extraordinary year. I hope you enjoy this year-end issue of our magazine and are as excited as I am for a successful 2012.

Rochester General Hospital Foundation has moved. Our new address is: Riedman Campus 100 Kings Highway South Rochester, NY 14617 Our other information remains the same: Phone: (585) 922-4800 Web: Twitter: @RGH_Foundation






The daVinci robot demonstrates its dexerity THE with a culinary creation



Max at High Falls Sept. 23, 2011 5:30 – 10:00 pm Exclusive C4C Partner:

Enjoy a night of great food, and help support the treatment of prostate cancer.

Cooking for a Cure: Raising Funds and Satisfying Appetites Seven years after the inception of the robotic surgery program at Rochester General Health System, friends and supporters gathered at Max at High Falls for Cooking for a Cure – a celebration of program’s remarkable progress and an opportunity to raise funds for its successful future. The program, helmed by Dr. John Valvo, has become one of the most respected in the United States, serving as a model for physicians around the country to study and emulate. One of the areas in which robotic surgery is most effective is the treatment of prostate cancer, which also served as the motivation to hold Cooking for a Cure in September, National Prostate Cancer Awareness Month. Stressing the need for continued philanthropic support for the program, Mark Clement, president and CEO of Rochester General Health System addressed a special reception of the program’s most loyal supporters. “Today, our robotic surgery program is one of the top of its kind in the United States,” Clement proudly stated. “However, the genesis of this program was forged by the kindness of friends.” More than 200 friends of Rochester General enjoyed gourmet culinary creations from stations manned by Tony Gullace of Max Rochester, Gerry Vorraci of 2Vine, Whitey Proietti of Proietti’s Italian Restaurant and Michael Dugan of Dugan’s Country Grill. Guests also enjoyed wine generously donated by Constellation Brands. A daVinci robot and a surgical

Above, Top to bottom: Chefs Gerry Vorrasi of 2 Vine, Whitey Proietti of Proietti’s Italian Restaurant and Tony Gullace of Max Rochester; John Valvo, M.D., chief of robotic surgery at RGHS; Chef Michael Dugan of Dugan’s Country Grill; Attendees peruse the Cooking for a Cure auction items. simulator were on hand to give guests a peek of the work being done by Rochester General’s surgeons. At the end of the evening, after the plates had been cleared, the dancing shoes kicked off and the auctions completed, Rochester General Health System was one step closer to expanding and improving its already nationally-recognized robotic surgery program.


Winter 2011/2012


The Historic Switch to Electronic Medical Records Rochester General Hospital becomes first RGHS Affiliate to harness the paperless efficiency of Electronic Medical Records On Saturday, November 5, Rochester General Hospital (RGH) launched its new electronic medical record (EMR) system, called “Care Connect.” The launch represents a milestone step in converting the entire health system to this secure, paperless and efficient system. The transition to electronic medical records at RGH is just the beginning. Over the next two years, the Care Connect project will convert the other affiliates and practices of Rochester General Health System (RGHS) from a combination of independent, paper-based and computer-based patient record systems to a single, fully-integrated electronic system.

To further enhance the appropriate sharing of patient information, Rochester General Health System is partnering with many community physicians to ensure they have, with the patient’s permission, access to the patient’s current records. Before this system was implemented, patient records would typically be shared via fax after the patient granted permission. With EMR, the patient can allow instant access to records through the Greater Rochester Regional Health Information Organization (RHIO). This information supports timely and accurate information exchanges, which will reduce errors and the need for unnecessary duplicate testing.

In addition to RGH, nearly all ambulatory offices affiliated with RGHS are actively using the “practice management” portion of Care Connect. Six of the Rochester General Medical Group (RGMG) practices, as well as the off-site Nephrology office, are already fully active with the entire system (practice management and ambulatory clinical documentation). Part of federal healthcare reform, EMR integration will enhance the quality of healthcare, patient safety, efficiency and overall effectiveness of treatment. Protecting patient confidentiality while also granting healthcare providers access when permitted by the patient is a major attribute of the Care Connect system. All of the information is encrypted and password protected, so access to a patient’s information is strictly limited to those who are authorized by the patient. Another precaution built in to the Care Connect system protects against the loss of patient information through a robust back-up system that is readily available in the event of a computer malfunction.


Rochester General Hospital Foundation

To improve clinical outcomes and quality of care on an even greater level, RGH and the University of Rochester Medical Center (URMC) have hired the same EMR vendor, enabling easier information sharing between the two systems. Dr. Robert Biernbaum, chief medical information officer for RGHS, told the Rochester Democrat and Chronicle, “If a patient came to Rochester General Health System who had been seen at the URMC emergency department and we had patient consent, we would do a search ... and we would be able to pull that visit information right up. It’s invaluable.”

Leaders from Past and Present Discuss Future of Healthcare The room was filled with 50 of the most influential Rochesterians in the past half-century of local healthcare. Former board members of Rochester General Health System, its predecessors and affiliates, all who have left a fingerprint on today’s healthcare landscape, gathered at the Genesee Valley Club on September 26 for the Rochester General Emeritus Board Dinner. The audience of leaders from the past and present received an insider’s update from Rochester General Hospital President Brian Jepson. Jepson discussed the projects and practices that have set the hospital and health system apart from others, both locally and nationally.

program in the 1992 presidential debates as a potential blueprint to contain rising healthcare costs. Taking place in the 1980s, many of the dinner’s attendees were involved in the program on at least a tangential level. Liebschutz’s presentation not only illustrated the change in the local healthcare system and between then and now, it clearly demonstrated the fundamental differences in the economic structure of the Greater Rochester region. In front of an audience comprised of many old friends and colleagues, Liebschutz helped conclude the joyful reunion with a session of spirited and positive discussion, thoughtful questions and optimism for the future.

Former RGH Board Chair Sarah Liebschutz, Ph.D. was the keynote speaker, providing a preview presentation of her new book, “Communities and Health Care: The Rochester, NY Experiment.” The book discussed the Hospital Experimental Payment (HEP) program, a collaborative effort among local hospitals to contain healthcare costs. Bill Clinton cited the RGH President Brian Jepson and former RGH Board Chair Sarah Liebschutz, Ph.D. address the room of past RGHS affiliate board members.


Winter 2011/2012


“...we campaign because our community, our patients... your friends and family need us to bring the best possible healthcare.”

A Message from Campaign Director Anthony Benedetti It’s that time of year we all love so well. We become energized and invigorated by the changing leaves, cooling temperatures, and excitement and bustle of the holidays. Although, to sound intentionally clichéd, it is also the time we are warmed by the community spirit and overwhelmed by the support from friends, donors and advocates like you. I hope you have some time to thumb through or read this issue of Partners. In it, we say thanks to many champions of Rochester General Health System and you’ll see examples of moments that have made 2011 truly special. We are fortunate to look back on these moments with heartfelt gratitude while we look ahead with refreshed determination. Rochester General Health System is preparing to launch the most ambitious – and necessary – campaign in our history, the Transforming Care campaign. This campaign is going


Rochester General Hospital Foundation

to do more than support a single hospital, it is going to help us gather the resources necessary to transform the way healthcare is delivered across our region. All of our affiliates and therefore, all of our patients, will see an improvement in their care. From Rochester General Hospital to NewarkWayne Community Hospital, from our senior care facilities to our outpatient locations and medical offices – this campaign will change healthcare in our region for the better. The foundation will continue to provide more information as we build toward the Transforming Care campaign’s public launch – targeted in spring of 2012. We’re looking forward to sharing details on our goals and aspirations while also illustrating the significant needs of the community that inspired them. Those needs are the bedrock of this campaign. We do not campaign simply because we feel it is time to campaign – we campaign because our community, our patients…your friends and your family need us to bring the best possible healthcare to Rochester and the region. As campaign director, I am excited to work with you as we Transform Care together. Thank you for your generous support. I wish a wonderful holiday season and happy and healthy New Year for you and your loved ones.

alliance news

RIT Names Vice President/Dean of Institute of Health Sciences and Technology Dr. Daniel B. Ornt joined RIT on December 1 Dr. Daniel B. Ornt has been named the first vice president/ dean of the Institute of Health Sciences and Technology at Rochester Institute of Technology. He officially started his position on December 1.

opened in September. Destler and Clement co-chair the institute’s advisory board, consisting of faculty, physicians, staff, trustees and students.

Ornt most recently served as the vice dean for education and academic affairs at Case Western Reserve University School of Medicine in Cleveland, OH. He has a combined 30 years of experience in medical education programs at Case Western Reserve University School of Medicine and at the University of Rochester School of Medicine and Dentistry.

The institute will position the RITRGHS Alliance as a contributing player in the reform of the nation’s healthcare system. Under Ornt’s leadership, the institute will educate the next generation of healthcare professionals, cultivate innovative research and address community health needs. The RIT-RGHS Alliance was formed in 2008 to produce technological solutions to healthcare delivery and improve the efficiency of the “smart hospital.”

As vice president/dean of the Institute of Health Sciences and Technology, Ornt will head the institute’s three components: RIT’s ninth college, the College of Health Sciences and Technology, the Health Sciences Research Center and the Health Sciences Outreach Center. He will facilitate interactions with colleagues and CEOs at other academic and healthcare related institutions. Ornt will report jointly to RIT President Bill Destler and RIT Provost and Senior Vice President for Academic Affairs Jeremy Haefner.

“The institute will position the RIT-RGHS Alliance as a contributing player in the reform of the nation’s healthcare system.”

“Dan is going to bring his enthusiasm. He’s going to bring his knowledge about the medical environment,” says Destler. “Already I can tell that his perspective will be incredibly invaluable to us to get this really going in the right direction.” “Dr. Ornt brings to the new Institute of Health Sciences and Technology a creative and visionary mindset, which is absolutely necessary as we train and prepare the healthcare workforce of the future,” says Mark Clement, president and CEO of RGHS.

“I am honored to be selected to lead this new institute and college focused on educating the healthcare workforce of tomorrow and growing an already dynamic research effort in the health sciences in the collaboration between RIT and Rochester General Health System,” Ornt says. “I look forward to reaching out to other healthcare related organizations within the Rochester area to expand existing partnerships and establish new programs that will benefit the citizens of our community. It is with great pleasure that my wife and I return to our hometown of Rochester.” Ornt is a fellow of the American College of Physicians. He has published extensively on aspects of renal disease and disorders. He received his M.D. from the URMC in 1976 and a B.A. in natural science and chemistry from Colgate University in 1973. He completed his internship and residency at the Medical Center Hospital of Vermont affiliated with the University of Vermont College of Medicine and a fellowship in nephrology at the University of Michigan in Ann Arbor. For more information about the RIT-RGHS Alliance, go to

The Institute of Health Sciences and Technology grew from the RIT and Rochester General Health System Alliance and


Winter 2011/2012


Department of Transportation helps ILS Modernize Transportation Fleet for Seniors In late 2010, Independent Living for Seniors (ILS) received notice from the New York State Department of Transportation that they had won a grant for $162,080 for the purchase of four new medical transportation busses to replace four of the outdated vans in their fleet—each with over 200,000 miles on them. On November 8, the four new busses arrived on the ILS campus for the first time. Just two days later, ILS received notice of a second grant from the New York State Department of Transportation for $175,840 for the same purpose. This second grant will allow ILS to continue to modernize its outdated fleet by replacing four more vans with medical transportation busses. This continued modernization is critical because ILS provides regular transportation for all participants. Seven days a week, door-to-curb assistance is provided for seniors to and from the ILS facility and medical appointments. Due to physical limitations, participants would otherwise have to rely on friends and family for transportation. For many of them, such alternatives are not available. For the nearly 40,000 one-way trips the ILS drivers expect to make each year, these new vans mean more efficient trips, fewer interruptions in service due to repairs and more comfortable travel accommodations for the patients served.


Rochester General Hospital Foundation

ILS PACE Center Operations Manager Jenn Woltman in one of the new busses.

Grants Update from Carol Fisher

RGH Child Life Specialist Teresa Schoell and Starlight Foundation Representatives Lauren Berninger and Elizabeth Agnello

Starlight Foundation Helps RGH Care for Local Children From the painted tiles to the colorful bubble towers rising from the floor to the ceiling of the waiting room, the new Epstein Pediatric and Young Adult Emergency Department at Rochester General Hospital (RGH) creates a friendly environment for children and young adults visiting with often-frightening medical situations. Though the cheery decorations and books help soothe nerves, by far the most popular items in the pediatric emergency department are the wall-mounted video game units installed in both the waiting room and triage area. As a result of a generous grant from the Starlight Children’s Foundation of NY*NJ*CT, Rochester General Hospital was able to purchase these systems and install benches in front of them, allowing both patients and family members to play while waiting for medical treatment. With a variety of games for both children and teenagers, the systems have been in constant use since their installation. The grant of $25,000 was presented to RGH staff in October. It helped to cover the video game systems and two aquatic life themed patient examination tables. The mission of the Starlight Children’s Foundation is to help seriously ill children and their families. Through over $100,000 in grants in recent years, the foundation has helped touch the lives of children treated at Rochester General Hospital and its affiliates. “Their grants have helped to launch the Child Life Program, provided much needed equipment to support children’s need to play, and help us meet the ongoing needs of our patients with monthly donations of craft supplies, teddy bears and more,” explained Teresa Schoell, child life specialist at RGH. “Play is such an important part of how children interact with the world around them and our pediatric patients are having fun - fun that is funded by Starlight!”

Grants from charitable foundations, corporations and government agencies have played a critical role in the success of Rochester General Health System. The past year has proven to be no exception. In addition to the grants from the Starlight Foundation NY*NJ*CT and the New York State Department of Transportation that are highlighted in this issue of Partners, the grants office of the Rochester General Foundation has raised over $1.5 million in support. These grants are benefitting a broad range of RGHS affiliates and departments, including, among others: pediatrics, dentistry, the Office of Community Medicine, the School-to-Work Youth Apprenticeship Program, the Behavioral Health Network’s School-Based Health Centers and the new emergency department currently being built at NewarkWayne Community Hospital. Looking forward, the grants office will continue to work to match funding opportunities with RGHS initiatives that are aligned with our mission and strategic directives – especially those projects that have been identified as priorities in the upcoming capital campaign. If you or your organization would like to support Rochester General Health System through a grant, please contact Carol Fisher at (585) 922-4800 or email Carol.Fisher@


Winter 2011/2012


Newark-Wayne Community Hospital “Digs In” “We stand here today on the dawn of a transformation, one that will touch virtually every patient that enters this hospital for years to come. I am excited and proud to begin this journey with you,” beamed Mark Klyczek, the new president of NewarkWayne Community Hospital. His enthusiasm was mirrored by the upbeat crowd of employees, supporters and community members who came to help break ground on the most anticipated capital project the hospital has seen in decades. In addition to Klyczek, also on hand to help lead the ceremonies were New York State Senator Michael Nozzolio; Village of Newark Mayor Peter Blandino; Mark C. Clement, president and CEO of Rochester General Health System; Robert Havrilla, chair of the Newark-Wayne Community Hospital Board of Directors; Reverend Tim Johnson, chair of the Newark-Wayne Community Hospital Foundation Board of Directors and Tim Maher, executive director of the Newark-Wayne Community Hospital Foundation. “Our current emergency department was built in 1971 to accommodate 11,000 patient visits per year. In 2010, that

same emergency department saw over 21,000 patient visits,” remarked Bob Havrilla, chair of the Newark-Wayne Community Hospital Board of Directors. “While this is a stunning testament to our emergency department team, it is also a powerful indicator that we are addressing a very significant community need.” In addition to providing a much-needed boost to the local emergency care infrastructure, the $13 million project will also provide a new endoscopy suite to accommodate patient volume that has grown by nearly five-fold in 2005, and a patient access center to house central registration, pre-admission testing, the lab draw/specimen collection department and a patient reception area. The Electrocardiography (EKG)/ Electroencephalography (EEG) unit will also move to a new space as part of the overall project. “This hospital is, essentially, our eastern doorstep,” explained Mark Clement, president and CEO of Rochester General Health System. “More and more, it’s becoming a place where the community can go and expect the kind of care they would

Below: Bob Havrilla, chair of the NWCH Board of Directors; Reverend Timothy Johnson, chair of the NWCH Foundation Board of Directors; Mark Clement, president and CEO of RGHS; NYS Senator Michael Nozzolio; Annette Leahy, retired president of NWCH; Peter Blandino, mayor of the Village of Newark; NYS Assemblyman Robert Oaks; Mark Klyczek, president of NWCH; Keith Grams, M.D., chief of emergency services for RGHS; Peter Fenton, M.D., chief of the NWCH Emergency Department; Bob Dobies, chair RGHS Board of Directors; Kathy McGuire, senior VP of long term care and senior services for RGHS


Rochester General Hospital Foundation

nwch news

to Transform Emergency Care receive at our flagship, Rochester General Hospital, or any of our other affiliates.” The new emergency department is the centerpiece of the hospital’s modernization project. When completed, the project will facilitate shorter waiting times, increased patient capacity, and the option of a fast track service for non-emergency patients. New technology and greater space will enhance the level of care, comfort and dignity for patients and families. Ultimately, patients in Wayne County will also benefit from improved access to the specialized physicians at Rochester General Hospital through telehealth technology.

“While this hospital has already undergone significant changes to improve the level of care we provide, today we kick off a visible and tangible transformation—one that helped inspire the name of our upcoming capital campaign” exclaimed Newark-Wayne Community Hospital President Mark Klyczek as he shared the name of the campaign, “Transforming Care.” Community members can support this project and the campaign by calling the Newark-Wayne Community Hospital Foundation at (315) 332-2323 or by visiting

“...we are addressing a very significant community need.”

Above, top to bottom: Peter Fenton, M.D., chief of the NWCH Emergency Department, answers questions for the media after the groundbreaking ceremony; Reverend Timothy Johnson, chair of NWCH Foundation Board of Directors, shares feelings of excitement and gratitude during the groundbreaking ceremony; NYS Senator Michael Nozzolio speaks during a pre-groundbreaking reception as RGH Foundation President Jim Digan and RGHS President and CEO Mark Clement look on.


Winter 2011/2012


Friends of NewarkWayne Community Hospital Swept Up in a Fantasy Tango Dancers thrown in the air, a cheering crowd and feverish enthusiasm for a long-awaited community project – no, this is not a new kind of reality show – it was Fantasy Tango night at the Newark-Wayne Community Hospital Gala. On October 15, nearly 300 friends of the hospital and of Rochester General Health System came to Eagle Vale Golf Club for an evening of food, friends and fabulous dancing. Less than three weeks removed from breaking ground on the new emergency department at Newark-Wayne Community Hospital – the project that the gala proceeds will benefit – the excitement was palpable. “We are on the cusp of making some extraordinary changes – changes that will ripple throughout this community,” proclaimed Mark Klyczek, the new president of Newark-Wayne Community Hospital. Formerly the administrator for the DeMay Living Center of Rochester General Health System, an assisted living facility adjacent to Newark-Wayne Community Hospital, Klyczek assumed the role of hospital president in September of 2011. After the ceremonial program, guests participated in a live and silent auction to further support the emergency department project, which is the largest construction or renovation project to take place at Newark-Wayne in over 20 years. They also enjoyed a series of breathtaking tango demonstrations by a team of dancers directed by Michelle Madore, the 2002 World Exhibition Ballroom Dance Champion. At the heart of the gala were the core sentiments of gratitude and optimism for the future. Newark-Wayne Community Hospital Executive Director Tim Maher perhaps best summarized the evening when he said, “Tonight was a night of celebration, both of the progress we have already made and the challenges we will conquer together in the years to come.”


Rochester General Hospital Foundation

nwch news


Winter 2011/2012


20 Years of Golf, Friendship and Fundraising 20th Annual Newark-Wayne Community Hospital Foundation Golf Classic A record-breaking crowd, a milestone year and a new emergency department on the way were the ingredients of a memorable day at the 20th Annual Newark-Wayne Community Hospital Foundation Golf Classic hosted on August 15 at Sodus Bay Heights Golf Club. The weather was kind to the 140 golfers who enjoyed a day on the course, dinner, raffles and a silent auction to support the new emergency department at Newark-Wayne Community Hospital. “With the help of a supportive and collaborative team, this year’s Golf Classic was, by far, the best fundraising tournament I have chaired in the past few years,” remarked Nan VanEe, chair of the tournament and member of the Newark-Wayne Community Hospital Foundation Board of Directors.


Rochester General Hospital Foundation

From the RGHS

news room Mark Klyczek Named President of NewarkWayne Community Hospital On September 12, Rochester General Health System appointed Mark F. Klyczek president of Newark-Wayne Community Hospital (NWCH). With extensive experience in healthcare and financial administration, Klyczek joined NWCH as administrator of the DeMay Living Center in June 2010. Under his leadership, DeMay Living Center opened a new short-term orthopedic rehabilitation unit to enhance patient care. Regular surveys and evaluations also illustrated an improvement in patient and team member satisfaction. “Everyone who works with Mark Klyczek is impressed by his passion for advancing healthcare standards and administrative goals, while still creating a positive environment for our team members and the community they serve,” says Mark Clement, president and CEO of Rochester General Health System.

Dr. Peter Fenton Takes Lead of Newark-Wayne Emergency Department Dr. Peter E. Fenton, a boardcertified emergency physician, has been appointed chief of emergency services at Newark-Wayne Community Hospital (NWCH) and associate chief of emergency services for Rochester General Health System. As chief of emergency services at NWCH, he will oversee the medical services for the nearly 22,000 annual patient visits accommodated at Newark-Wayne Community Hospital’s emergency department (ED). He will also assume

“A thorough search process revealed that the ideal candidate to lead Newark-Wayne was already a valued member of our team,” says Robert Havrilla, chair of the NWCH Board of Directors. “Mark Klyczek clearly stood out among a field of highly qualified candidates, thanks to his unique understanding of how Newark-Wayne can best serve the community and his proven affinity for leadership in the ongoing pursuit of excellence in healthcare.” Prior to joining NWCH, Klyczek spent nine years in increasingly responsible roles in Buffalo’s Catholic Health System, including five years as administrator of the St. Catherine Labouré skilled nursing facility within the Sisters of Charity Hospital organization. He earned a Master of Science degree in Health Services Administration from D’Youville College and a bachelor’s degree in psychology from Canisius College. “It’s impossible to work in western New York’s healthcare community and not be profoundly impressed by the consistent record of excellence achieved here at Rochester General Health System,” Klyczek says. “I was delighted to join the team last year and I’m proud to accept this new role with Newark-Wayne Community Hospital.”

a leadership role as the hospital begins the construction of its new emergency department this fall. “I am honored to have been offered this position,” remarked Fenton. “This is a highly-successful organization that is growing to meet the community’s needs. I’m pleased to be able to lead the ED team during this exciting time.” Previously, Fenton worked at Thompson Health, Unity Health System and at Craven Regional Medical Center in New Bern, North Carolina. He earned his Medical Degree at the University of New England College of Osteopathic Medicine in Biddeford, Maine. He completed his emergency medicine residency training at the University of Rochester School of Medicine and Dentistry.


Winter 2011/2012


RGH Named an “Exemplar Hospital” RGH Leadership Also Agrees to Share Infection Prevention Expertise Rochester General Hospital (RGH) has been named an exemplar hospital by the Institute for Healthcare Improvement (IHI) for its work in infection prevention. RGH is participating in IHI’s Project JOINTS (Joining Organizations in Tackling Surgical Site Infection) initiative. The IHI Project JOINTS initiative includes 57 hospitals in New York State, and dozens across the country. “We commend your practices, specifically in alcohol skin prep,” commented a representative of IHI in a letter to RGH leadership. “We also thank you for your willingness to help your fellow Project JOINTS

participants. Your organization’s willingness to share your invaluable hands-on experience with others will help make hip and knee surgery safer for patients across the country.” Rochester General Hospital has been recognized for developing a comprehensive surgical site infection prevention plan in orthopedic surgery. This plan utilizes the best available evidence and translates that evidence into checklists and protocols which can easily be implemented on all patients. This has resulted reduction in orthopedic surgical site infections of more than 50%. “We are honored to be asked to collaborate with other healthcare providers to help reduce hospital infection rates,” said Dr. Edward Tanner, chief of orthopedics at Rochester General Hospital. “This effort is all about providing the best patient care possible.”

RGH Ranked Nationally for Clinical Excellence According to the latest report from CareChex, a division of The Delta Group, Rochester General Hospital (RGH) ranks first in New York State for Overall Medical Care. The CareChex 2011 study provides hospital rankings in both medical excellence and patient safety categories. These awards were based on an institution’s cumulative performance across the most recent three years of public data. The CareChex approach incorporates six peer-reviewed methodologies, which address key components of quality inpatient care, including mortality rates, complication rates, patient satisfaction measures and patient safety indicators. According to the CareChex 2011 Medical Excellence Award Summary, Rochester General Hospital also ranks second in the United States for Major Cardiac Surgery and first in New York State for Major Cardiac Surgery and Cardiac Care. The CareChex 2011 Patient Safety Award Summary also ranks Rochester General Hospital first in New York State for Major


Rochester General Hospital Foundation

Cardiac Surgery and Coronary Bypass Surgery.

“...our dedicated efforts...are paying off.”

“This significant recognition from CareChex is another important indicator that our dedicated efforts to deliver unparalleled patient care and clinical outcomes to every patient we serve, at every encounter, every time are paying off,” said Mark Clement, president and CEO of Rochester General Health System.

The work at Rochester General Hospital has also been recognized by another well-respected national organization. Once again, this year, Rochester General Hospital has been named a Top 100 Integrated Health Network (IHN), by SDI, one of the nation’s premier healthcare analytics firms. This marks the fifth consecutive year that Rochester General has received this designation.

RGHS newsroom Dr. William Faber Joins Rochester General Medical Group Senior Leadership Rochester General Health System (RGHS) has appointed Dr. William Faber to the role of senior vice president and executive medical director of Rochester General Medical Group (RGMG). Faber assumed his new role on August 15. Faber’s extensive past experience includes the role of regional medical director of the Chicago-based Advocate Medical Group. He also recently served as medical director for credentials, peer review and quality improvement education at Advocate Physician Partners, a group of more than 3,700 physicians that was recently recognized as the top integrated delivery system in the United States. As senior vice president and executive medical director, Faber will lead the 42-practice medical group and facilitate continued progress toward RGMG’s goals to improve upon the group’s excellence as a healthcare provider.

“I was drawn to RGHS because of its record of quality improvement and commitment to providing cost-effective care and I am impressed with the values-driven, courageous and business savvy leadership of the organization,” Faber explained. “Dr. Faber’s vast leadership experience and proven track record in quality, process improvement, patient satisfaction, system integration and financial growth initiatives make him an ideal candidate to help lead RGMG,” says Mark Clement, president and CEO of Rochester General Health System. “He is an outstanding addition to our team.” Faber received his Doctorate of Medicine and Master of Arts in Medical Ethics degrees from Loma Linda University and a master’s degree in health care management from Harvard University.

Rochester General Medical Group provides the highest quality care close to home through its 40 primary care and specialty practices in Monroe and Wayne Counties.

Local Artist Opens Her Heart to Rochester General Hospital Local metal artist Christine Knoblauch has a big heart and now, she is sharing it with the patients of the Rochester Heart Institute at Rochester General Hospital. In a touching tribute to her late ex-husband, Jeffrey Goff, formerly an RGH patient, his physician, Dr. Kevin Kozara and his team, Knoblauch crafted and donated a beautiful steel statue in the shape of a heart. The gesture is Knoblauch’s way of expressing thanks for the care her husband received during his bout with throat cancer before he passed away in 2009. “Everyone was wonderful, and specifically, Dr. Kozara, Patty Mutolo, Scott Lamarche and Carolyn Cooksey absolutely went above and beyond. They really were fantastic,” explained Knoblauch. “I hope that all the families who come through RGH feel the same care and comfort that my husband, our children, Jeffrey and Gabriela and I felt.” The sculpture is on display in the second floor waiting area which is connected to the Sands Family Cardiothoracic Intensive Care Unit and the Przysinda Family Foundation Cardiac Catheterization Suite, both key areas of the nationally recognized Rochester Heart Institute.


Winter 2011/2012


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Winter 2011/2012

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Partners Magazine - December 2011  

The winter 2011/2012 issue of Partners Magazine, a publication of the Rochester General Hospital Foundation in Rochester, NY.

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