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Steelhenge Consulting

Dominic Cockram BA MA MBCI FCMI


Company Background • • • • • •

Niche consultancy incorporated in 2004 35 staff and associates UK based in London Work internationally for government and corporate clients Accredited to BS 25999 and ISO 9000:2001


Global Resilience Consulting Services • • • • •

Business Continuity Crisis Management Media and Crisis Communications Civil protection and emergency management National security and critical national infrastructure support services Training and exercising


The Range of Steelhenge Experience •

• •

Central and Regional Government •

Continuity

Crisis Management

National Security and Resilience

Critical National Infrastructure •

Power, Electricity and Gas

Telecoms

Water

Transport (Road, Rail & Aviation)

Industry •

Retail

Manufacturing

Food

Health & Pharmaceutical

Finance, banking and insurance Other Public Agencies and Administrations


A wide range of clients


Business Continuity Management 5

Lessons identified Audits Reviews Embedding in management systems

1 Review of criticality Business impact assessment Risk Assessment

4 Awareness training Workshops Plan walk thru’s Exercises

2 3 Plans for people, premises, IT, supply chain etc

Agreement of strategies for mitigation, response and recovery Finalisation of policy


Embedding Organisational Resilience Incident Business Analysis

Emergency Response

Strategy & Planning Implement & Train Exercise Audit Review

Crisis Management Business Continuity

Time Lessons Identified

Š SCS 2009


Business Continuity  BC

Audit and review  Continuity consulting  Business  Risk

assessments

 Recovery

strategies

 BC

planning

 ICT

continuity and disaster recovery

 BS

 BC

impact analysis

25999 & 25777 benchmarking and preparation

training in awareness and development  BC workshops & plan walk throughs  BC exercises


Key Areas of Focus  People  Facilities

 Technology

 Supply Chain  Stakeholders  Information  Reputation


Crisis Management  Crisis

structural development and implementation  Crisis management planning  Activation and operational procedures development  Crisis communications and media management  Crisis leadership  Operations centre development  Information management  Crisis Team working  Stress & trauma training  Multi agency and emergency service development


Training  20+

courses covering  Business  Crisis

continuity

management

 Information

management

 Information

security

 Emergency planning  Leadership

 Course

development and programme building  Bespoke courses designed to meet client requirements  Scenario based workshops


Certification  BS  BS

25999 25777  ISO 27001  Developing

Business Continuity Your business ICT Continuity Your Systems Information Security Your data

plans and building management systems to embed resilience in your organisation


Exercises  Plan

walk through’s and validations  Scenario based workshops and desk top exercises  Command post exercises  Strategic or executive exercises  National level governmental exercising  LIVEXs  Communication exercises


SVN 24 – simulated media services  Reporters,

camera men, mobile studio set with live media feed and virtual news every hour  Simulated website with news and updates-secure access controlled  Press conferences  Live interviews, feed back and play back  Media pre-prepared news clips


Crisis Communications Consulting Communications audits and reviews  Media assessments  Crisis communications strategies and planning  Communications and Media training • Communications techniques • Media handling • Interview training  Communications workshops, rehearsals and exercises  Extensive simulated media services 


Steelhenge Resilience - What we offer Business & Risk Analysis

1

Exercise, Audit & Review

4

Organisational Resilience

3 Implementation & Training

2

Strategy & Planning (including Business Continuity) & Crisis Management


Steelhenge Resilience  Protect

your business  Protect your staff  Protect your reputation and brand  Protect your customers


Steelhenge – helping you to put the pieces in place Dominic Cockram dc@steelhenge.co.uk www.steelhenge.co.uk

Steelhenge - an Overview  

An ov erview of the crisis management and resilience activities and services of Steelhenge Consulting

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