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Leland Insider This Issue

Educa on Updates In the first & second quarters of 2016, the Leland Management educa on team awarded 291 state approved Board Member Cer fica ons to community board members throughout the state of Florida. We are proud of the impact our educa on ini aves have had on our communies and look forward to our next series of courses in the late Summer. Visit our website at www.LelandManagement.com for more info.

Leland Management has been named a Diamond Level winner in the 2016 Florida Community Associa on Journal’s Reader’s Choice Awards! This award was created to recognize communies, individuals and service providers that demonstrate exceponal service to the community associa on industry and the larger community. Thank you to everyone who voted for Leland Management as your reader’s choice in the Management category.

Caliber Web

Easter Celebrations

Gardening for Spring

V.P. Promotions

Reader’s Choice Awards

Special Assessments

Spruce Creek GCC & Leland - Trendsetters

One of my favorite quotes is from the Greek philosopher Heraclitus in which he points out that, “The only thing that is constant is change.” The second quarter of 2016 here at Leland was full of change. This quarter we con nued our transi on to Caliber Management So ware. With any change comes some challenges but our team is dedicated to making the transi on to Caliber as smooth as possible. We now have several associa ons that are ac ve in Caliber. We will con nue this transi on through 2016 and look forward to welcoming you all to Caliber soon. This quarter Leland also switched phone providers. Our new pla orm offers be er call quality and enhanced features that allow our team to be more efficient when making and receiving calls. Our Assessments & Billing department now has access to metrics and repor ng tools that show areas where we can improve our communica ons.

Team Training 2016

Last quarter we introduced you to our affiliated company Alden Contrac ng & Services. This quarter we are proud to share that Alden has partnered with several Leland communi es on large maintenance and construc on projects. Their posi ve referrals and industry specific exper se have earned Alden a great reputa on among our clients. We are also pleased to announce that Doug Harrier, Lisa Dixon-Bogolub, and Martha Ledford were promoted from Divisional Directors to Vice Presidents. Doug, Lisa and Martha have done a tremendous job in growing their respecve markets and leading their divisions to success. To learn more about our new VPs make sure to check out page eleven, and join us in congratula ng them on their achievements. Although the second quarter of 2016 did bring a great deal of change in technology, Leland’s mission of providing superior management services to our clients has not changed. We con nue to find new and innova ve ways to surpass your expecta ons and make Leland the standard in Community Associa on Management.

Rebecca Furlow

Spruce Creek Golf & Country Club is an ac ve adult community with 3,250 homes in Summerfield, FL and over 6,000 residents that vary in ages from 55 and up. Like most 55+ communi es the associa on staff and Board are challenged with keeping the residents ac ve and healthy which makes it extremely important to create and maintain a lifestyle with a broad range of ac vi es and events. To meet that challenge Spruce Creek staff has developed over 115 ac vity groups throughout the years and maintains a full calendar of events. Another challenge for 55+ communi es is to con nually adapt to the ever changing demographic and aging of residents.

In response to that challenge, the ac vi es team at Spruce Creek decided in 2006 to focus on offering an annual set of Olympic Games that could be adapted each year to the needs and interests of the residents. Those games have grown to include over 1,100 par cipants

games is the community sup-

in 82 games ranging from water port. All of the net proceeds volleyball and pickleball to bak-

are donated from the com-

ing and photography compe -

munity to a chosen charity.

ons. The games not only include resident par cipa on in

To con nue providing

the compe

increased services and ac vi-

ons but are also

run by resident volunteers.

es, in early 2015 the Spruce Creek lifestyle team of ac vi-

The resident commi ee works

es directors and Leland

with the ac vi es team to in-

Management began discuss-

clude an opening and closing

ing the opportunity for

ceremony with bronze, silver

Spruce Creek to expand their

and gold medals given to the

games by crea ng a champi-

winners of the different events.

onship series with nearby 55+

Even more impressive than the

communi es. The team developed 6 compe

“Over 1,100 par cipants competed in 82 games”

ons including

pickleball, billiards, table tennis, photography, a spelling bee and bowling. There were four nearby communi es invited to join Spruce Creek in developing the first annual Leland Games that was held in January 2016. Each of the five communi es hosted one of the onsite


events with the photography


on hosted on Le-

land’s Lifestyle website. (www.lelandlifestyles.com) The top teams from each community par cipated and took home medals and awards geared towards each event. At the closing ceremonies Leland Management announced

special awards for

the Games and announced Kings Ridge in Clermont as the 2016 Leland Games Top Community. We are very proud to share that Spruce Creek, partnered with the Leland Games, was named the 2016 Communi es of Excellence Trendse er award winner. This award recognizes innova on in an area where a community has created a service that others may some day adopt.

Leland Announces New V.P. Promo ons We are pleased to announce that three Leland Division Directors have been promoted to Vice President.

Lisa Dixon Bogolub, Director of Leland’s Tampa Division, has been promoted to Vice President. Lisa is a Cer fied Community Associa on Manager with a degree in Management from the University of Florida. Lisa has 15 years management experience and was the business development manager for two major execu ve suite franchises and commercial leasing companies prior to becoming Director of the Tampa Bay Division at Leland in 2005. Lisa has served as Vice-President of the Suncoast Business Alliance Group, is an ac ve member of the Suncoast Chapter of CAI (Community Associa on Ins tute) and the Execu ve Director of the non-profit organiza on, KGD Founda on. Lisa manages associa ons in Hillsborough and Pinellas Coun es and is responsible for the overall opera ons of the Tampa Division.

Doug Harrier, Director of Leland’s North East Division, has been promoted to Vice President. Doug is a Licensed Community Associa on Manager with over 30 years of experience in business management including: Property, Associa on, Long Term Care, Hospitality Management and previously owned his own company. Doug has been with Leland since 2004 and held the posi on of Director of Manager Development prior to taking responsibility for Leland’s North East Division in 2006. Under his guidance the Jacksonville Division has grown to encompass the area from Flagler Beach to the Georgia border. Doug holds the CMCA (Cer fied Manager of Community Associa ons), AMS (Associa on Management Specialist), and PCAM (Professional Community Associa on Manager) designa ons from the Community Associa on Ins tute (CAI). Doug has been a curriculum provider and instructor for Na onal Business Ins tute and is cer fied by the State of Florida to teach accredited Board Cer fica on Classes.

Martha Ledford, Director of Leland’s Ocala Division, has been promoted to Vice President. Martha has been a Licensed Community Associa on Manager with the State of Florida since 2004. She has been in the Associa on Management industry for over 15 years and holds the Cer fied Manager of Community Associa ons (CMCA) designa on from the Community Associa on Ins tute (CAI). Martha is also a cer fied instructor by the State of Florida to teach accredited Board Cer fica on Classes and holds various Na onal Recrea on Designa ons. Prior to joining the Leland Management team in 2011, Martha held the posion of Vice-President for an Associa on Management Company based in Lake County, Florida that specialized in the development, transi on and management of Ac ve Adult 55+ communi es. Martha manages associa ons in Marion and Lake Coun es and is responsible for the overall opera ons of the Ocala Division.


Many studies have found how team building ac vi es and events can promote a be er working environment with more effec ve employees. By encouraging coopera ve projects, companies may begin to see many benefits. Teamwork in the workplace fosters crea vity, encourages dynamic communica on, and blends mul ple skill sets together to approach common problems.

Leland Management understands the importance of training and team building ac vi es. In addi on to team bowling ou ngs and holiday potlucks, Leland hosts an annual corporate training event at an offsite loca on. This event brings employees from different departments and divisions together for three days to learn new informa on and work together to solve various challenges.

2011 - 2015 Orlando Business Journal Best Places to Work

The Leland family gets the opportunity to work with people they may not get to work with on a regular basis. This strengthens the working rela onships between team members long a er the event is over. Team members return from this event feeling refreshed and posi ve about their working environment which carries through when they are comple ng their daily tasks. These team building and training ac vi es throughout the year are part of what has made Leland the “Best Place to Work” for five consecu ve years. In the past, many companies encouraged a compe ve, non-coopera ve environment. By shying away from this model, employers can see tremendous increases in employee happiness, communica on, crea vity, and produc vity. Leland Management knows that it takes a team to get a job done and by promo ng a unified workplace Leland ensures that the team has the tools they need to shine.


We Want to Hear from You!


Does your community have a story or photos of an event you would like to share? Send us your photos and stories to socialmedia@lelandmanagement.com and check us out on Facebook, Twi er, LinkedIn, and WordPress.

WELCOME WAGON Grand Haven Master and Avalon Park celebrated Easter


with their residents at the Annual Easter Egg Hunt.

Cedar Lakes

Over 10,000 eggs were stuffed with prizes and candy

Osprey Residential

Aliki Townhomes

A surprise visit from the Easter bunny was a highlight

Royal Troon

for many of the children in a endance, and many of

Via Paradisus

Storey Park

Highlands at Summerlake Groves

Roses Bluff


Enclave at Forest Lakes

Artisan Lakes

Woodbridge Lakes

Harbour Royale

Cottages of Argyle

Covenant Cove

and strewn across the community parks.

the parents who were able to skip the annual trip to the mall to have their child’s picture taken with the Easter bunny.

Angela Evans named Rising Star of 2016

Tracey Clement named Shining Star of 2016

Bentley Green

Janet Henderson won the “Leading the Way” award 2016

Villas at Somerset

Venessa Ripoll won the “Above and Beyond” award 2016

Oaks at Moss Park

Lisa Weathers won the “Leland World of Difference” award 2016

Solvino at Lavina

April Kaiser earned the CMCA designa on


Amanda Whitney earned the CMCA designa on

Doug Harrier promoted to Vice President

Chartres Gardens

Martha Ledford promoted to Vice President

Wyndham Lakes Estates

Lisa Dixon-Bogolub promoted to Vice President

Golfview at Hunters Creek

Holly Connell promoted to Assessments & Billing Group Manager

Melanie Vidal promoted to Assessments & Billing Group Manager

Kent Taylor promoted to Senior Community Associa on Manager

Josh Panagos, Mark Michalek, Venessa Ripoll, Debbie Pearlman and Lauren Waite were named Super Stars. 3

Florida’s naturally subtropical region combined with climate change and a spike in our state’s popula on, has resulted in a water crisis that is reaching dangerous levels. In Central Florida the threat is very real; roughly 90% of the region’s potable water is harvested from the Floridan Aquifer, a finite resource. The Central Florida Water Ini a ve says that Florida is using as much water as it safely can from the supply and is taking as much water as the Aquifer has to give. This begs the ques on, what can we do to meet our community’s needs while leaving the smallest footprint possible on our water supply? Roughly 3,000 gallons are spent watering each golf course in the U.S. every day and the average Floridian consumes 124 gallons of water per day, half of which is used for irrigaon purposes. Obviously finding a more sustainable means of irriga on is a step in the right direc on towards allevia ng the stress we put on our water supply. Lakes of Mount Dora is a new 575 acre housing development located in North Lake County that is leading the charge in terms of water conserva on. Lakes of Mount Dora’s planned unit development

agreement requires that the development use the lowest quality of water available for landscaping and irriga on. To meet the terms of this agreement the community

Combined 2,650 gallon per minute

was designed with a central irriga-

capacity are used to both boost and

on system that uses reclaimed

balance the system pressure and

water from the City of Mount Dora

maintain a steady delivery of water

as the primary source for irriga on

throughout the system. The commu-

of 183 landscaped acres through-

nity installed central filters to main-

out the community. To supple-

tain the quality of reclaimed water

ment the reclaimed water supply,

that is distributed to the individual

a series of interconnected reten-

zones. Addi onally, zone pressure

on lakes were created. These

regulators were installed to prevent

lakes total 178 acres in surface and

over-spraying and fogging in an

are strategically placed within the

effort to ensure each gallon is used

development. The final design


demonstrates a water balance that is sensi ve to the groundwater

The Associa on retains a full- me,

recharge area. Recharge is the pri-

trained irriga on specialist on staff

mary method in which groundwa-

who manages and maintains the sys-

ter re-enters an aquifer.

tem including programming the central irriga on system computer, ana-

Lakes of Mount Dora currently has


over 800 irriga on zones and 16

maintenance services, and monitor-

controllers. Once the community is

ing the pump sta ons.

fully developed there will be over 2400 zones and 24 controllers. A master irriga on distribu on system, connected directly to the reclaimed water from the City of Mount Dora, is used to supply the irriga on water to the community. Two booster pump sta ons with a




The computerized central irriga on system u lizes a PC based so ware package that makes control of a large scale irriga on system affordable, usable and comprehensible. The so ware contains interac ve map graphics that communicate with each of the 24 controllers. The controllers then communicate with each zone and the individual valves in those zones. This comprehensive system puts the Lakes of Mount Dora irriga on specialist in complete control of wide-area watering opera ons.

efficiency. New strategies and tech-

Lakes of Mount Dora Community

nologies were developed to bolster

Associa on

water conserva on in the region,


including the district’s residents.

“Having a good system with the

Lakes of Mount Dora also takes

right staff and suppliers elimi-

steps to spread water conserva on

nates problems in the future and

awareness throughout the commu-

provides the community with a

nity via frequent posts on the com-

good looking landscape while


residen al

responsibly using our scarce wa-

plan ngs are low to medium water

ter resources.” Lakes of Mount

users and bark mulch is used to aid

Dora was awarded the Florida

in soil moisture reten on. The

Communi es

Home Owners Associa on sets the

Trendse er and Disaster Prepar-

irriga on watering days, mes and

edness Awards in 2014 for their

amounts. The watering schedule is

proac ve and innova ve ap-

split evenly over a Sunday to Satur-

proach to water conserva on.

intranet. All

all of the irriga on for residen al lots and commercial areas. Educa ng and engaging the residents on water conserva on tac cs is crucial to the success of the program.



Cindy saying


day schedule to ensure a balanced applica on. The community maintains excellent communica on with the City to account for changes in seasonal availability, maintenance

Lakes of Mount Dora also handles


and/or down me of the reclaimed water supply. Any community that

“The average Floridian consumes 124 gallons of water per day, half of which is used for irrigaon purposes.”

is not fully developed should also maintain communica on with the developer to coordinate irriga on and landscaping for future phases.

Although water conserva on is receiving


a en on

throughout the state, the topic is not new to the St. Johns River Water Management District. Water supply u li es in the district are required to develop programs for the use of reclaimed water and all consump ve use permit holders are held to the same standards of


Did you know... •

Florida is home to 26,890 Condo Associa ons comprised of 1,505,725 units

Florida is home to 12,898 Home Owners Associa ons comprised of 2,587,294 units

Florida has 15,161 Licensed Community Associa on Managers

Q. “Why should an associa on adopt an architectural review process?” Having architectural guidelines in an associa on not only ensure that the community will remain a rac ve, it also helps preserve the value of each property. The chosen method to uphold the architectural guidelines of an associa on is to have an architectural review process. The process allows homeowners to adequately explain their plans and for the plans to be measured against the established standards outlined in the governing documents. This process guarantees that the community will maintain a uniform and welcoming appearance for years to come. This answer brought to you by Hayley Pena, Architectural Review Department Leland Management

Leland Management con nues to grow to support the needs of our clients. This quarter we welcomed the following team members: ● Denise Plavetzky ● Doris Myers ● Jose Jauregui ● Christy Ronduelas ● Lori Marcano ●

● John Womack ● Maria Martinez ● Cindy Kramer ● Kim Whittemore ● ● Kelly Ard ● Elizabeth Jimenez ● Allyson Veazey ● Salena Ibrahim ● Sheree Shearey ● ● Blanca Heinsen ● Angela Fryfogle ● Michael Lanosz ● Debra Paradis ● Debra Loehr ● ● Walt Davidson ● Carla De Yorgi ● Sam Gatch ● Sylvia Nival ● Nina Woods ● ● Thomas Leary ● Jennie Byram ● Doris Collins ● Lavonda Harris ● Enid Perez ● 5

There is a new frustra on amongst Homeowners and Associaons due to the automa c distribu on of larger recycling bins in areas that previously used the smaller bins. While the dimensions of the bo om of the carts are similar to the smaller bins, the shear bulkiness is crea ng parking and storage issues for many owners. Some Florida coun es have a smaller version of the new larger sized bins available upon request, but that doesn’t totally solve the storage issue. Many Homeowner Associa ons have requirements for the storage of trash and recycle bins which o en include that the bins be stored in a garage or “out of view of the community” on non-pickup days. While it isn’t appealing to see these carts out in the neighborhood, it can certainly be frustra ng to take up valuable parking space in your garage to store garbage bins. Tradi onally, the more stringent language for trash and recycle storage appears in the adopted Rules and Regulaons and not as specific language appears in the Declara on and CCR documents. In the majority of cases, the Rules can be changed by the Board of Directors through a no ce process. Some Associa ons have adopted language to allow owners to create an L shaped storage area on the side of the house bordered by fence panels. Another recommenda on for addressing the storage issue is to consider alternate storage on the side of the home shielded by landscape. Boards should take care to ensure the newly adopted rules contain specific criteria on what is allowed in terms of size, type, and placemen in order to maintain a favorable overall appearance of the community. If this is an issue for your associa on, consider reviewing your documents and adop ng a workable solu on that retains the integrity of the community. _________________________________________________________________________________________________________________

Testimonial “Just wanted to take a moment to tell you what a fantas c job Leland is doing. Our CAM is consistently on the

ball and always very flexible and works hard to please the members. Today we completed an inspec on of the community and everyone was blown away with how great the ameni es look.” 6

King’s Ridge Expands Clubhouse The King’s Ridge clubhouse is approximately 20 years old. Two years ago, the Board of Directors sought recommenda ons from the Capital Improvement Commi ee to enlarge the East Wing area in an effort to create a mul -purpose social and recrea onal area to accommodate the community’s growing number of clubs, groups and ac vi es. In addi on, a conference room was needed to accommodate the 15 member Board of Directors and other group mee ngs. In late January of 2016 renova on of the East Wing was completed. An addi on was added on to the back of the clubhouse to accommodate a maintenance/storage room. A game room was added to house four new pool tables, a WII game system as well as a small social area. They now have a large mul -purpose area which can accommodate two medium or one large group to play cards, games, hold seminars and more. This room has a movable wall that allows the space to be split in two sec ons, each with their own big screen televisions. Also added were a kitchen, si ng area, library and several si ng areas throughout. The newly constructed and decorated East Wing will bring many years of enjoyment to the residents as well as give Kings Ridge a compe

ve edge for resales. Kings Ridge Community

Manager, Kim Myers, says they “are now ready to start renova ng the rest of the building!”

Caliber Web In conjunc on with Leland’s new management so ware, Caliber, Leland is launching a private web portal for residents. This portal allows owners to view homeowner informa on, account balances and ledgers, compliance viola ons, maintenance issues and associa on documents. Board Members will have addi onal features including viewing invoices and community-wide, real- me delinquency, compliance and maintenance reports. The Caliber Web Portal will also have integrated payment methods for echeck and credit card processing. Coupons mailed with paper checks will s ll be accepted, as well as all ACH payments. As communi es transi on to Caliber they will be given access to the Caliber Web Portal through the resident portal on Leland’s corporate website. We believe this portal will be very convenient for our owners to have online access to their account informa on and will provide a new level of transparency. 7

Go-To Gardening Tips for Spring Prepare Your Lawn for Spring Rake the lawn to remove any dead growth and winter debris. This helps bring light and air to the soil level, encouraging the grass to grow. Re-seed bare patches of the lawn. Weed Young Spring Weeds Any weeds which appear in your garden beds will be easiest to pull now, as the roots are s ll shallow. Covering bare spots with mulch or ground cover will minimize the emergence of new weeds. Clear Drainage Ditches Leaves and debris gather in drainage areas over the winter. Now is the me to ensure that the spring rains will have adequate runo. Spring seedlings grow best in soil that drains well. Because vegeta ve growth is at a low point in the early spring, this is the easiest me of the year for clearing draining ditches. Prune and Shape Woody Ornamentals Early spring is the best me to shape evergreen hedges with a light shearing and to rejuvenate old vines and shrubs with a sever pruning. It is also the me to trim and shape shrubs that ower in the summer and fall. Start New Plants by Dividing Clumping Perennials Early spring is the ideal me to put propaga on techniques to work. The primary method of propaga on in early spring is dividing perennials. To divide a large clump, place the nes of two garden forks back-to-back in the center of the clump. Drive the nes into the clump and pull apart un l the clump splits in two. Plant the new clumps immediately to ensure healthy, robust growth.

6972 Lake Gloria Blvd Orlando, FL 32809 407-447-9955 ph 407-447-9899 fax www.LelandManagement.com

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