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Summer 2012 Edition

The Leland Insider Unlicensed Practice of Law, What it Insider Edition Highlights 

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Unlicensed Practice of Law, Leland Management’s View Welcome Wagon News Kudos Korner Leland Management Celebrates Kid’s Day Summit Greens Gets Car Fit

Means to Your Community Unlicensed Practice of Law (UPL) has recently become a hot topic in both the Florida legal and community management industries. The mere mention of the words are sure to spark heated debates; homeowners and management companies on one side, and many of the lawyers that represent the associations on the other. Members of the Florida Bar would like you to believe that many tasks that are routinely performed by Licensed Community Association Managers are in essence the practice of law and should be carried out by a lawyer. On June 22 a hearing was held by the Florida Bar Association to consider this topic. Community association managers, lawyers, and other members of the public testified on the matter of expanding the definition of the practice of law as it pertains to the role community association managers play in your associations. The committee will further debate this issue at their meeting in September 20th. If they are successful in this effort it will limit the Board’s options and increase the costs of many services that are currently performed at no additional charge or at a lesser cost by management companies. For more information on this topic visit:

Welcome Wagon News Rebecca and David Furlow, along with the members of the Leland Management team would like to welcome the following communities:

“I enjoy working for Leland Management because we have the strength of a wonderful team” Darcie M., Senior CAM, Leland Management

The Villas at Bay Hill, The Arbors, Villa Verde, Ventura at Turtle Creek, The Palms, Kensington Park, Barrington Estates, Waterstone, College Club, The Greens of Orlando, Bella Foresta, Waterford Trails, Weston Village, Cypress Bend, Courtyards of Suntree, The Hampton's, Heath Brook, Manda lay Grove, Cypress Landing, Wesmere, Harbour Royale, Brook Hollow, CMP Commercial Condominium, and Errol Estate

Welcome to the Leland Family of Communities! Page 1 of 5

Summer 2012 Edition Gets a New Look

Let’ get social…

Leland Management has a new and improved website. Visit to check out the new design Team Kudos Korner and functionality. The website which went live in early August, has some great features, visit it today! The Leland Team has been very busy this summer working hard for our Leland Management, The Best Place To Work communities. Congratulations to the following team members for their For the second consecutive year, outstanding service: Leland Management has been  Angie in accounting for 10 years of selected by the Orlando Business service to Leland Management Journal as a finalist for the Best  Aida in ARB for 10 years of service Places to Work Award! to Leland Management  Dustin in accounting, Superstar for This is a special award for Leland Management, as the Month of May the Finalists are determined by the employees. The  Judy from the Ocala Division, Superstar for month of June Orlando Business Journal surveys the employees of  Paul in IT, Superstar for the Month each company nominated on the following areas: of July team effectiveness, retention risk, alignment with goals, trust with co-workers, individual contribution,  The Brevard Division for being Awarded Outstanding Division for manager effectiveness, trust in senior leaders, feeling 2012 valued, work engagement and people practices.  Tracy, CAM at Avalon Park, nominated by the Orlando Business Journal's 40 Under 40 Award Stonecrest Gets Crafty  Doug, Director of Jacksonville Division, for being designated a Certified Manager of Community By: Chris Olney Associations Grandkids visiting Stonecrest  Dee, CAM - Jacksonville Division, during the month of July got the for being designated a Certified opportunity to enroll in the comManager of Community munity’s first annual Kid Craft Associations classes, designed for ages 4 through 8th grade. Qualified  Darcie, CAM- Brevard Division, for instructors from The Artist Hub of Ocala conducted clasher promotion to senior CAM ses in the Stonecrest Crest Club craft room, where kids  Ryan in accounting for receiving his were invited to create fun works of art. Of the many clasCAM License ses offered by the arts and crafts school, the following  Tracy, Director of HR and David, were selected for this year’s event. Picture Frames DeCFO/COO for being approved by signed with Glass Mosaics, Reverse Glass Painting, Cethe state of Florida to teach ramic Painting, Cartoon Watercolors, Polymer Clay Art, continuing education courses and Create a Van Gogh with Watercolors.


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Summer 2012 Edition

Summit Greens Gets Car Fit The residents of Summit Greens, located in Clermont, are working with the Clermont Police Department to implement Operation Car Fit. Car Fit is a national program developed through collaboration among AAA, the American Society on Aging, AARP and the American Occupational Therapy Association. Car fit is designed to give senior drivers a quick, comprehensive check on correct safety belt positioning, distance from airbags, and how well their vehicles suit their abilities. It’s FAST, FUN, and FREE! This program took place at the Summit Greens Clubhouse and helped to make sure that the seniors of Summit Greens fit in their car safely. The Clermont Police Department provides training to the residents of Summit Greens so that they can implement this program and help their fellow residents remain comfortable and safe on the road. For more information about car fit, please visit

Teamwork "Coming together is a beginning. Keeping together is progress. Working together is success." ~ Henry Ford Much of Leland Management's success can be attributed to the "Team" of individuals completing the day to day tasks of community association management. From the beginning, Rebecca and David Furlow, owners of Leland Management, have placed a high value not only on hiring and retaining the best and brightest individuals, but on creating strong, functional teams. Each association has the benefit of having multiple team members work on their account allowing for a natural collaborative and internal review process. Additionally, because teamwork is fostered and rewarded at Leland Management, it is not unusual to see employees pitching in to help out others (outside their groups), coming together to support a local charity, or just offering kind words and support to one another. For Leland Management, the results are outstanding: strong teams, happy employees, and outstanding customer service.


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Summer 2012 Edition

Make ‘m Smile Leland Management was out in force at the 10th annual Nathaniel's Hope Make 'm Smile event at Lake Eola. Nathaniel's Hope is an organization that is dedicated to sharing hope with children who have special needs and their families. They offer support by providing resources, assistance, education and hope to families all over the world. This is the 10th year of the, "Make 'm Smile" event which is a free community festival that celebrated kids with special needs (VIP kids) and their families. This event featured a Buddy Stroll where VIP families are “buddied up� with people from around the community for a stroll around Lake Eola. Leland Management is proud to be a sponsor of this event and have the opportunity to spend time with and put a smile on the faces of the thousands of children who attended. It was an amazing day, one that truly touch the hearts and minds of those who participated. For More information on Nathaniel's Hope please visit

National Night Out On August 7th, Leland Management and many of our communities participated in "National Night Out". This event has been held annually since 1984 and is sponsored by the National Association of Town Watch in the United States and Canada. National Night Out is meant to increase awareness about police programs in communities, such as drug prevention, town watch, neighborhood watch and other anti-crime efforts. Last year, 37 million people from all 50 states participated in the event. This year, even higher participation was anticipated. Community associations, towns and cities will celebrate this event in their own unique way. Typically the celebrations include the traditional display of outdoor lights and front porch vigils as well as block parties, cookouts, visits from local police and sheriff departments, parades, exhibits, flashlight walks, contests, and youth programs. Leland Management proudly supports National Night Out. For more information on National Night Out please visit

Did You Know That Leland Management has a blog? Keep up with what is going on at Leland Management, by visiting Have a story you would like to share please let us know. Don't forget to like us on Facebook and follow us on Twitter,


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Summer 2012 Edition

Kid’s Day On August 3rd Leland Management's team got a little smaller, in height that is, as we celebrated our Annual Kid's Day. Kid's Day is a fun filled day for the children of our team members providing them the opportunity to learn what their parents do for a living, and giving them an opportunity to have some fun before the start of school. This year's kids day was a tremendous success, accommodating over 45 children. Team members set up a fun filled day for the kids including arts and crafts, board games, videos, lunch, and everyone's favorite, a Game Truck. At the end of the day, Leland Management provided the children with a surprise by supplying them with a bag of school supplies. This kid’s day proved to be a fun and exciting time for kids and parents both.

West Florida

Office Locations Central Florida

Tampa Bay Orlando Corporate Headquarters 24701 US Highway 19N 6972 Lake Gloria Blvd. Suite 110 Orlando, FL 32809-3200 Clearwater, FL 33763-4053 Ph. 407-447-9955, Fax 407-447-9899 Ph. 727-451-7900 Fax 727-451-7901 Brevard Tampabay@ 1215 Admiralty Blvd. Rockledge, FL 32955 Ph. 321-549-0953, Fax 321-549-0954 Tampa Bay 1101 Channelside Drive Ocala Suite 313 7750 SW 60th Avenue, Suite A Tampa, FL 33602 Ocala, FL 34476-6472 Ph. 813-283-0077 Ph. 352-620-0101, Fax: 352-620-0465 Fax 813-283-0078 Tampabay@ Volusia 1540 Cornerstone Blvd., Suite 200 “I enjoy working for Leland Daytona Beach, FL 32141-7144 Management because I love what I do and feel that it matters.” Dina B. CAM, Royal Highlands


West Florida

Northeast Florida Jacksonville 10175 Fortune Parkway, Suite 906 Jacksonville, FL 32256-6755 Ph. 904-223-7224, Fax 904-223-1212 Flagler/Palm Coast 309 Moody Blvd., Suite 101 Flagler Beach, FL 32136 Ph. 386-439-0407, Fax 386-439-0207 St. Augustine 2802 N Fifth Street St. Augustine, FL 32084-1837 Ph. 904-821-8263, Fax: 904-223-1212 “At Leland Management, I’m more than just an employee….I’m a valued member of the Team!” Lisa W., Director, Leland Management Page 5 of 5

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