Page 1

Leland Insider

In the second quarter of 2014, the Leland Management educa7on team has awarded 261 state-approved Board Member Cer7fica7ons to community board members throughout the state of Florida. We are proud of the impact our educa7on ini7a7ves have had on our communi7es and look forward to our next series of courses in the Fall. Visit our website at www.LelandManagement.com for more informa7on.

Visit Leland Management at booth #608 from 10:00 a.m. to 3:00 p.m. or a>end our Board Member Cer7fica7on Course at The Show on Friday, September 26th, 2014. Leland Management is dedicated to educa7ng industry professionals and is proud to be the educa7onal sponsor for The Show. Join us for an informa7ve look at associa7on management with experts in the field. We look forward to seeing you there.

As summer comes to a close, Leland Management has been working diligently to exceed your expecta7ons to provide the best service that a management company can offer. We have con7nued to focus on training and educa7on ini7a7ves for both our team and the board members we serve. We con7nue to encourage and support many of our Associa7on Managers to go above and beyond to earn addi7onal cer7fica7ons such as the CMCA and FCAP designa7ons. Summer is one of my favorite 7mes of the year; every June, Leland supports Nathaniel’s Hope Make ‘m Smile event. This is one of the two big charitable focuses of Leland Management (the other, Making Strides Against Breast Cancer occurs in October) and we are truly honored to be able to be a part of such a wonderful event for a worthwhile cause. It is always amazing to me to see our team come together and give their 7me and support to a great cause.

Free Home Wows War Hero

Rx for Yoga by UCF Health

Fire Preven7on Tips

Hurricane Tips & Tricks

7 Deadly Sins of Community Websites

Avalon Park’s Na7onal Night Out 2014

Make ‘m Smile 2014

Addi7onally, we are pleased to announce that Leland has been named a Best Place to Work by the Orlando Business Journal for the fourth consecu7ve year. I consider this a tremendous accomplishment and am proud to be, once again, among the top businesses in the Orlando area. The strength and dedica7on of the Leland team is unparalleled. Finally, I would like to thank all those who personally contacted the legislators, and the governor’s office to voice your support for HB 7037. As a result of all of our hard work, we are pleased to announce that HB 7037 has been signed into law by Governor Rick Sco>. This was a great team effort and a win for associa7ons throughout Florida. For more informa7on regarding the passing of HB 7037, please feel free to contact Leland Management.

Rebecca Furlow

By: Hanna Marchus for the Orlando Sentinel July 2, 2014

CLERMONT — Army veteran Socheat “Sok” Mom reacted

flags over their hearts and recit-

ins7nc7vely a/er a blast from

ed the Pledge of Allegiance as a

a suicide bomber in Afghani-

cluster of Bank of America rep-


resenta7ves looked on.

Knocked to the ground bleeding and unconscious, Mom remembers waking up and limping over to help save the other 13 members of his platoon injured in the 2012 explosion. He was awarded a Purple Heart and Army Commenda7on Medal with “V” Device for “valorous ac7ons under enemy fire.”

Dad, mom and daughter held hands as they walked toward their new home for the first 7me. Neighbors gathered across the street, waving, clapping and shou7ng, “Welcome to the neighborhood.” John Moskos, Central Florida president of Bank of America, slipped a set of keys out of a small red bag and into Dao’s hands.

On Wednesday, he received more accolades for his heroism — and the keys to a newly remodeled, mortgage-free home thanks to a partnership between Bank of America and the Military Warriors Support Founda7on. “It’s so overwhelming,” the former Army staff sergeant said of the 1,350-square-foot home, which had been abandoned. “When I first walked in, all I could think was, ‘This is amazing.'” Dozens of miniature American flags poked out of the lawn of the tan-and-white home in The Savannas subdivision off U.S. Highway 27 to greet Mom; his wife, Dao; and their daughter, Keira, 8. Eleven veterans from the Patriot Guard held much larger American

The three-bedroom, twobathroom house had been fixed up a/er years of si9ng vacant. Though it was s7ll devoid of their furniture and mementos, the Moms were happy to see a picture frame filled with their family photos had been hung on a bare wall as a welcoming gesture. Keira also got another surprise when she stepped into a room with gi/s piled up just for her. She looked to her mother, asking, “Is this for me?” before grabbing a bo>le of bubbles and blowing soapy circles around the room. Dao Mom stepped into the fenced backyard, delicately touching leaves and flashing

so/ smiles at her husband and daughter. Sok Mom’s Cambodian mother and sister, who live in Zephyrhills, shuffled around the kitchen, sharing homemade egg rolls and doughnuts brought in for the occasion. Mom — who moved with his family to California from Cambodia when he was a young boy — said his favorite part of the house is between the backyard — where there’s room for picnics, one of Dao’s favorite ac7vi7es — and the “massive bedrooms.” They already feel at home, but the reality that they own the house will take some 7me to sink in. “This is my first house,” Dao said. “When we saw everyone outside, we thought, ‘What do we do?’ We were so overwhelmed — she [Keira] didn’t know what we were doing un7l we got here and she walked in. It’s not going to hit us un7l a month down the line.”

The Mom family is among 240 families in Florida given keys to mortgage-free homes to honor their military service.

Moskos has been a part of the process twice before, though for him, watching the families see their homes for the first 7me never gets old. “It’s just an honor to do that for a returning veteran and his family, and just to see the look on their faces,” he said. Mom le/ the army, where he was last sta7oned at Fort Lewis, Wash., in April. He was medically re7red because of the severe injuries he suffered when the explosion tore through his leg and splintered his knees and back with shrapnel. Looking to the future, the former military fire-support specialist said he plans to hunt for a government job. He also plans to enroll Keira in school and support Dao as she con7nues her educa7on. But for now, the family will focus on moving in belongings and ge9ng comfortable in the home — celebra7ng independence on the Fourth of July. “We’ll probably have some family come over to the house,” he said. “But, you know, we’ve got to wait for the furniture to come in.”

Nathaniel’s Hope Make ‘m Smile 2014 The Leland Management team was making ‘m smile this year at the 12th annual Nathaniel’s Hope Make ‘m Smile event at Lake Eola in downtown Orlando. Nathaniel’s Hope is an organiza7on that is dedicated to sharing hope with children who have special needs and their families. They offer support by providing resources, assistance, educa7on and hope to families all over the world.

This is the 12th year of the, “Make ‘m Smile” event which is a free community fes7val that celebrates kids with special needs (VIP kids) and their families. This event featured a Buddy Stroll where VIP families teamed up with people from around the community for a stroll around the lake. Nearly 500 different vendors par7cipate offering different ac7vi7es and handouts for the VIP kids.

Leland Management is proud to be a sponsor of this event and have the opportunity to spend 7me with and put a smile on the faces of the thousands of children who a>ended. It was an amazing day that touched the hearts and minds of those who par7cipated. For more informa7on on Nathaniel’s Hope please visit www.nathanielshope.org.

We are pleased to announce that HB 7037 has been signed into law by Governor Rick Sco>! A great day for community associa7ons and a tremendous accomplishment for all those who made it possible. Thank you all for your efforts in personally contac7ng legislators, the governor’s office and in some cases traveling to Tallahassee to voice your support. It was a great team effort and everyone involved should be proud. Although we have achieved success with the passing of HB 7037 we must remain vigilant and knowledgeable in order to protect the interests of community associa7ons in Florida. Once again, we thank you for your support.

Leland Management con7nues to grow to support the needs of our clients. This quarter we welcomed the following team members:

● Josh Panagos ● Kathleen Creech ● Jennifer Bray ● Nancy Eggert ● Jessica Lopez ● Greg Sizemore ● ● Glen McCutcheon ● Skyler Jewell ● April Kaiser ● Lisa Bosques ● Nicole Herslebs ● Jill Pettibone ● ● Bill Miller ● Tracy Shreffler ● Christie Zarilla ●

Did You Know:

Before the Hurricane:

Weather forecasters are predic7ng another busy Atlan7c hurricane season for 2014. The storms will get their names from an alphabe7cal list of 21 names.

Know how and when to turn off the gas, electricity, and water.

Trim back dead or weak branches from trees.

What Names Are On The List?

Secure loose items in the yard that may become missiles in high winds.

Check into flood insurance. Find out about the Na7onal Flood Insurance Program through your local insurance agent.

Buy a tarp to cover roof damage.

Store valuables and personal papers in a waterproof container.

Take pictures of valuables now and store the photos with your other valuable papers.

Arthur, Bertha, Cristobal, Dolly, Eduardo, Fay, Gustav, Hanna, Ike, Josephine, Kyle, Laura, Marco, Nana, Omar, Paloma, Rene, Sally, Teddy, Vicky, and Wilfred. Who Picks the Names: The Na7onal Hurricane Center started using women’s names for Atlan7c storms in 1953; men’s names were added in 1979. The lists are now maintained by the World Meteorological Organiza7on. Are Names Reused? Yes, there are six lists for the Atlan7c that are used in rota7on. This year’s list will be used again in 2020. Names are taken off the list and replaced to avoid confusion if a hurricane causes a lot of damage or deaths. For example, the name Katrina was re7red a/er it devastated New Orleans in 2005. When Do Storms Get a Name?

Aer the Hurricane: ♦

If the community were to lose power, communica7ons would be posted at the mail kiosk.

When the power is off, the pools are closed.

If debris begins to block storm drains, please help by removing the items so that water does not back up. If you are unable, please contact your community associa7on manager to advise us of the blocked drain.

Turn your refrigerator/freezer to its coldest se9ngs. Open only when absolutely necessary, and close quickly.

Tropical storms are assigned a name when their top winds reach 39 mph. A storm isn’t a hurricane un7l it has maximum winds of at least 74 mph. What If We Run Out of Names? The Greek alphabet is used if there are more than 21 named storms in a season. That last happened in 2005; six storms were named Alpha, Beta, Gamma, Delta, Epsilon, and Zeta.

By: Dina Brown

Avalon Park Hosts Na7onal Night Out Avalon Park kicked off their Na7onal Night Out Campaign at 6:00 p.m. on August 5th with a speech by Orange County Commissioner Jennifer Thompson. Immediately following was a resounding performance by the Timber Creek High School Color Guard. Nearly 500 a>endees enjoyed a live mar7al arts demonstra7on and 30 minute crime and iden7ty the/ awareness workshop before

visi7ng the ORMC helicopter, Florida Highway Patrol's SWAT LAV unit, Winnie Palmer’s NICU ambulance, and the Orange County Sheriff's mounted, K-9, aqua7c and motor units. Avalon decided to host this year’s Na7onal Night Out, the largest in Orange County, to give credit to the individuals in uniform that keep our community safe and further educate our residents how to help

Martha Ledford, Leland’s Ocala Division Director, was named Shining Star of the year at this year’s annual team building event.

heroes in uniform prevent crime in our communi7es.

Tupelo Plantation

Sterling Ranch

Many thanks to all of those in a>endance as well as those who planned, organized, and contributed to making this event such a success.

Villas at Nocatee

Villas of West Melbourne

Summit Cove

Manors at Lake Berkley

Spring Ridge

Blue Lake Estates

Colony Reef Club

Ironwood Village

Southern Oaks

Adamson Creek

Walden Reserve

The Fairways

Regency Pines


Woodlands at Stagecoach

Oak Harbour


Landings at North Shore

Plantation Palms

Fisherman’s Cove

Greg Ashworth promoted to Director of Manager Development

Diane Braswell promoted to Director of I.T.

Jennifer Mrozek obtained her CAM license and was promoted to a Senior Accoun7ng Manager.


Vanessa Mar7nez earned the CMCA designa7on. Kelly Wilson, CAM Spring Isle, was awarded a Community Award by Orange County.

Tampa Division named outstanding division of the year.

Mary Fritzler named superstar of the month.

By: UCF Pegasus Health College of Medicine

Long touted as the an7dote for stress and s7ffness, many doctors now prescribe yoga as a complimentary therapy to Western medicine for condi7ons like high blood pressure, arthri7s pain and diabetes. In fact, yoga can even help cancer pa7ents combat the side effects of radia7on. The scien7fic jury is s7ll examining the reasons behind yoga’s health benefits. Some say the combina7on of physical postures, breathing exercises and medita7on helps reduce stress like other mind-body therapies, while others believe yoga causes the release of endorphins (natural painkillers and “feel good” chemicals) from the brain. Despite the reasons, when it comes to choosing a yoga class, one size does not fit all. When star7ng out, most newbies gravitate toward a gentle Hatha yoga, the most widely prac7ced form of yoga in America. Through nearly 200 postures, Hatha works to increase flexibility, promote circula7on, and increase balance and core strength.

For a more intense workout, a power yoga (also referred to as flow yoga and Vinyasa yoga) is a popular choice. Based on a series of nonstop poses used in Ashtanga yoga, power yoga builds upper-body strength, overall flexibility and balance. But a word of cau7on - it’s always best to learn the poses in slower style classes that typically provide more individualized a>en7on. Par7cularly effec7ve for those recovering from or living with illnesses or injuries, therapeu7c yoga blends techniques to focus on specific condi7ons. For example, gentle yoga postures and deep-breathing exercises can help lower blood pressure and calm the sympathe7c nervous system, responsible for genera7ng stress hormones. Controlled poses, breathing exercises and relaxa7on techniques also can help control joint tenderness and swelling, o/en relieving arthri7s pain. Yoga has been shown to reduce produc7on of the hormone glucagon, known to increase blood sugar levels.

Most types of yoga don’t pack the same calorieburning punch of aerobic exercises, but it can be an important part of an overall weight loss strategy. For example, a 150 pound person can burn approximately 150 calories during an hour of regular yoga, compared to 311 calories

burned while walking 3 miles per hour. However, a study with healthy, middle-aged men and women par7cipa7ng in at least one 30 minute yoga session per week for four or more years did show that yoga can help people shed pounds, or at the very least prevent weight gain.

“More than 200 million Americans practiced Yoga in 2012.”

Leland Management provides an onsite personal trainer and yoga instructor for employees who wish to exercise on their lunch hours.

The 7 Deadly Sins of Community Websites If your community has a website or is thinking about se9ng one up, please keep these “deadly sins” in mind in order to make sure your website is a huge success with your residents and board.

1. No Goals—Understand what you are hoping to accomplish with the web site, improved communica7on between board and residents, squashing rumors, giving residents tools to self-serve, increase community par7cipa7on in ac7vi7es? Decide what things are important for your community and how you are going to use the website to help with those. 2. Unpreparedness—Put in some effort up front making sure the website is not an empty room when your residents show up and their echoes surround them. Otherwise they will never come back, that’s a promise. Post your upcoming events on the calendar. Add some conversa7on starter topics to the message board. Make sure you load the address book with all your residents; this is one of the more popular features residents will want to explore.

3. No Updates—Residents won’t keep coming back if nothing new is ever added; have various members of the community keep areas of the site updated with events, announcements, documents, forms, and send out email bulle7ns to keep residents coming back for more.

4. Unaesthe7c—Make sure your site takes on the look and feel of your community. Use community pictures and logo color scheme to 7e the site to the community, and don’t get carried away with “flashing” and “scrolling” text or music playing on the home page, this tends to scare people almost as much as the echoing room discussed previously.

5. Unruly—This happens more o/en than you think! A technology-savy resident creates a website for the community “gra7s” and things are great for a while. However, at this point the Board has no control and can’t offer any countering informa7on. Make sure the community owns the site or at least has the ability to step in quickly and take control.

6. No Promo7on—”If you build it, they will come.” Not unless you keep telling them about it. Send email bulle7ns with the link to the website; add the website address to your printed newsle>er. Place your website link in your welcome packet for new residents. Put signage at the community entrance and talk about it at the annual mee7ng. Get crea7ve with ways to direct your residents to the community website and look at it as a resource. 7. Hyper-Controlling—People are very used to interac7ng online these days: Facebook, Twi>er, etc. Don’t make your community website a “read-only” place where the Board posts things and residents don’t have any feedback. Use available features like Surveys, eForms, Message Boards, Classified Ads, Homes for Sale, and Reviews to let your residents par7cipate in the online conversa7on. It can be scary at first, but it usually works out much be>er than anyone would expect and helps bring your community closer together.

On July 31, 2014 the Leland corporate office welcomed 47 new team members for the day. For our annual Kids Day event the children of team members were invited to the office for a day of learning and fun. Our goal each year is for the kids, parents, and company as a whole to come together to help students see the value of their educa7on by linking it to life a/er school. Our junior team members ranged from Kindergarteners to Seniors in high school and were given the opportunity to work alongside their parents and network with other kids. However, it was not all work and no play for these kids. Leland’s senior team ordered two hightech virtual gaming buses, an ice cream truck, pizza hut and chick-fil-a lunch, and

games throughout the day. These games included minute to win it games, a scavenger hunt, and name that tune. Although the kids enjoyed all of these ac7vi7es, perhaps the pinnacle of the day was enjoyed more by the parents. Leland Management is dedicated to educa7on, both professionally and academically, and this dedica7on does not end with its employees. At the end of the day, each junior team member was given a bag by Leland President, Rebecca Furlow, containing most of their school supply list for the upcoming year. Kids Day 2014 was a major success and we look forward to con7nuing this tradi7on with our team in 2015 and beyond.


We Want to Hear from You! Does you community have a story or photos of an event you would like to share? Send us your photos and stories to hclement@lelandmanagement.com and check us out on our Facebook, Twi>er, LinkedIn, and WordPress.

Leland Gets Patrio7c: 4th of July Celebra7ons Across America the 4th of July has evolved to become one of the na7on’s supreme holidays. The 4th of July is fun for the en7re family as it offers something for everyone. Celebra7ons in varying communi7es may be different, but they typically share common threads: Red, White and Blue, barbecue, fireworks, and spending 7me with your friends and family while recognizing our great country and the sacrifices we have made to protect our na7on’s freedoms. There was no excep7on to this rule for some of the communi7es that Leland manages... including Royal Highlands. The Royal 4th featured a patrio7c parade of golf carts that was enjoyed by all in a>endance. Of course, the Leland team had to get involved and had a Red, White, and Blue day at the office before having the 4th off to spend with family and enjoy those community barbecues and firework shows.

With over 1.25 million alligators swimming through Floridian waters, it is no surprise that we o/en have some unexpected run-ins with Florida’s state rep7le. From the pool at Riviera Bella in Debary to the pavilion at Keene’s Pointe in Windermere, alligators are making their presence known in our local communi7es. With laying season, late June to early July, in full swing it is important to heed some safety 7ps from the fish and wildlife commission. Remember to never feed alligators; this causes them to lose their fear of humans and become more aggressive. Keep children and small pets away from unsafe bodies of water and if you find a nest, do not approach it. Mature alligators are very protec7ve and territorial and may a>ack if they feel their nest is being threatened. If there is an alligator in your community that you feel may be a nuisance, please call 1-866-FWC-GATOR (866-392-4286) to have your local fish and wildlife conserva7on remove the alligator or call your community associa7on manager for assistance.

Did you know that sand

Once you get to the beach it

beaches account for 1100

is important to find a life-

of Florida’s 1800 miles of

guard tower and set up near

coastline, or that wherev-

it (always remember to bring

er you go in Florida you

an umbrella or a shade de-

are never more than 60

vice to have a ready respite

miles from a beach?

from the sun). Se9ng up by

change of the water from

a lifeguard tower is im-

be assured that the water is a safe depth to dive. Addiblue to brown which is 7onally do not a>empt to caused by the sudden ripjump feet first into the water ping up of sediment off the from great heights as the ocean floor. If you cannot 7des can change the depth avoid it and are sucked up by of the water rapidly or you a rip current it is important could be unknowingly jumpto not panic and swim paral- ing onto a shallow sand bar.

Florida offers some of the

portant as it puts you closer

lel to the shoreline un7l you

most beau7ful beaches in

to the lifeguard in the event

are free of the current. It is

the country so why not

of an emergency and it al-

important to not fight the

take advantage of them?

lows you to see the flags

current as doing so will only

The beach is a des7na7on

that relate to the water con-

7re you out and put you at

that offers entertainment

di7ons. Also, when se9ng

risk of drowning.

for people of all ages but,

up your beach blanket you

can also be danger-

should respec<ully give oth-

ous. By being safe and

ers ten to fi/een feet of

respec<ul towards both

room so they are not dis-

the environment and the

turbed. It is always fun to

people around you, you

listen to the music that you

will have a safe, stress

like but you should resist the

free day. Here are a few

urge to bring a stereo.

7ps that will ensure that

Blas7ng your music can dis-

you have an enjoyable

turb other people as well as


distract the lifeguards.

First, before you even head to the beach it is important to lather on the sunscreen. The American Red Cross recommends applying sunscreen 30 minutes prior to your planned arrival as well as reapplying o/en (especially a/er leaving the water).

In the water, it is important to stay safe by always being aware of your surroundings. The biggest danger at the beach is the presence of rip currents which are strong channels of water that drag swimmers far out to sea. Rip currents can be avoided by watching for a sudden color

Another important safety 7p is to protect your neck and back by not diving headfirst into the water off the shoreline. The depth of the water at the beach is constantly changing and you can never

Going to the beach is a great place to take your children and have some family fun. By being aware of and following a few safety precau7ons, you can ensure that everyone has a good 7me, returning home happy and healthy.


Leland Management Voted Best Place To Work in 2014 Leland Management was recently named a winner of the large company category of the Orlando Business Journal’s Best Places to Work contest. Leland has now been named one of the Best Places to Work by the Journal for four consecu7ve years. We are proud of this accomplishment and know that we will con7nue to strive towards excellence in the coming year. This is a special award for Leland Management as the Finalists are determined by the employees. The Orlando Business Journal surveys the employees of each company nominated on the following areas: team effec7veness, reten7on risk, alignment with goals, trust with co-workers, individual contribu7on, manager effec7veness, trust in senior leaders, feeling valued, work engagement and people prac7ces.


Hot or Not: Fire Preven!on Tips In the Community Associa7on Management industry the safety of residents is at the pinnacle of importance. Community Managers go to great lengths to develop emergency preparedness and disaster relief strategies that will prove effec7ve in the event of a crisis. However, these strategies o/en prove difficult to implement if the residents are not educated about their necessity. One of the most common dangers in HOAs and Condominiums is a house fire. With more than 3,400 deaths and 17,500 injuries annually in the na7on, knowing how to prevent a fire is a vital key in any emergency preven7on strategy. The easiest preven7on method is maintenance. Check smoke alarms at least once a month, change its ba>eries once a year, keep it free of dust, and make sure there is one on every floor and in each bedroom. Also make sure to plan your escape route for family and pets. Knowing and prac7cing this route twice a year will help ease panic in the case of a real fire. As always, hallways and stairs should be kept free from clu>er to reduce the likelihood of tripping or falling. Lastly, keep all important documents such as insurance policies, passports, and social security cards in a fire safe box. The most common causes of house fires are heaters, candles, and cigare>es that are le/ una>ended. Use of cracked or fried electrical cords are a serious hazard and can also lead to a fire. Keeping children away from matches and lighters is also an important preven7on 7p for HOAs and Condos.

SummerGlen Gets a Horse A new painted horse was unveiled on Derby Day at SummerGlen. Last fall the Gourmet Club decided to do something nice for their fellow residents and it was decided that the gi/ would be in the form of one of the Ocala painted horses to be placed on the grassy lawn in front of the Residents Hall and Pool.

Karla Marsh aptly did the research and made all of the arrangements to have the horse shipped from Chicago where it was manufactured. She was the “go to person” for anything that needed to be done (other then the pain7ng) including ge9ng the finished piece hauled to a local body shop for clear coa7ng protec7on from the weather and supervising the moun7ng on the concrete plinth.

The horse arrived in early March, six feet three inches tall, sparkling white and made of fiberglass. He had to be mounted on a temporary pla<orm and was then moved to a private loca7on for his transforma7on. The group of SummerGlen ar7sts, Pat Ford, Bob and Helen Jewell, De Stosnowski, Helen Pagano and Be>y Guyer began work by sanding and giving him a double coat of pink primer. Then they layered on the many coats of paint it took to transform him. His final coat consisted of gold hand-designed abstract filigree work, on top of his handsome deep toned finish .

He was presented to the community by Gourmet Club President, Dahrie Hayman, on a rainy May 5 at 4 p.m. as part of the Derby Day Celebra7on that takes place annually in SummerGlen. 6972 Lake Gloria Blvd Orlando, FL 32809 407.447.9955 ph 407-447-9899 fax www.LelandManagement.com

The community’s public buildings were all modeled a/er Churchill Downs. The day finished with a Derby Day Banquet complete with food, fancy hats and viewing the Kentucky Derby run for the roses.

Orlando - Jacksonville - Rockledge - Ocala - St. Augustine - Clearwater Volusia - Palm Coast - Amelia Island - Satellite Beach - Citrus County


Profile for Leland

Fall Insider 2014  

Fall Insider 2014

Fall Insider 2014  

Fall Insider 2014

Profile for dbraswell