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English IV By: Dayana Ilii Prof.: Juliรกn Wood Universidad Interamericana de Panamรก

DAYANA VERÓNICA ILII CRETAROLO Teléfono: 63622624 Dirección: Calle 73 este, edif. Ph Quadrat, San Francisco, Panamá, Ciudad de Panamá Fecha de nacimiento: 20 de marzo de 1992 E-mail: Cédula: E-8-123459 Nacionalidad: Italiana con permiso de trabajo permanente Estatus civil: Soltera

EDUCACIÓN 2015: Licenciatura en Administración de Empresas Hoteleras Universidad Interamericana de Panamá Mayo 2014 – Presente 2013: Chef de Cocina Internacional High Training Educational Institute Generación 2010 – 2013. Promoción N° 38 Caracas – Distrito Capital – Venezuela Noviembre de 2013 2009: Bachiller en ciencias Unidad educativa Liceo San José de Cagua Cagua - Estado Aragua - Venezuela Generación 2004 – 2009 Promoción N° 23 EXPERIENCIA LABORAL Restaurante “Madonna del Pozzo” Agosto 1 de 2012 – Agosto 30 2012 Cargo desempeñado: Chef de Estación Responsabilidad: preparar toda la producción del restaurante, y asegurarme de que todas las estaciones dentro de la estén surtidas con los ingredientes y preparaciones necesarias para cada servicio. Restaurante “Alto” (Prácticas) Junio de 2013 – Agosto 2013 Cargo desempeñado: Ayudante de estaciones Responsabilidad: preparar la mise en place de las estaciones de Carne, Pescado, Pantry y Pastelería Restaurante Leal Marzo 2013 – Junio Cargo desempeñado: Chef Pastelera (Chef de Estación) Responsabilidad: realizar todas las preparaciones de pastelería correspondientes a la estación. Surtir la estación con la mise en place correspondiente para cada servicio. Presentar los postres que sean requeridos por los clientes durante cada servicio. CURSOS REALIZADOS Noviembre 2013: Seminario de “Principios de Pastelería” Horas: 10

High Training Educational Institute Caracas – Distrito Capital – Venezuela Noviembre 2013: Seminario de “Influencias Gastronómicas Mundiales” Horas: 10 High Training Educational Institute Caracas – Distrito Capital – Venezuela Octubre 2013: Seminario de “Técnicas de Conservación de Alimentos y Bebidas” Horas: 10 High Training Educational Institute Caracas – Distrito Capital – Venezuela Octubre 2013: Seminario “Gastronomía Venezolana: Herencia, Raíces y Destino” Horas: 10 High Training Educational Institute Caracas – Distrito Capital – Venezuela Octubre 2013: Seminario “Cocina Aplicada: Pasado, Presente y Futuro de la Gatronomía” Horas: 10 High Training Educational Institute Caracas – Distrito Capital – Venezuela Octubre 2010: Seminario “La Ruta de las Especias” Horas: 10 High Training Educational Institute Caracas – Distrito Capital – Venezuela Septiembre 2008: Curso de Manipulación de Alimentos Horas: 10 Corpo-salud Cagua – Estado Aragua – Venezuela HABILIDADES  Inglés: nivel Pre-Intermedio del Instituto Loscher Ebbinghaus Caracas – Distrito Capital – Venezuela  Italiano: Lengua materna  Conocimientos básicos de pastelería.


Alejandro Fu

Mike González

Número: 00507 – 648 – 93153

Número: 00507- 623 – 34440


Abogado independiente

This english portafolio has information about hotel, tourism and catering industry. In this portafolio we can find interesting information like; new vocabulary, new gramaticals structures, common conversation betwen the guests and the hostes, and a lot of differents tools that will suport you in the global work market in the industry.

In our firts class, we did a review of the english phonetics, and we learn that: A: ay, a B: bee, b C: cee D: dee, du E: i, e F: fee G: gee, gah H:ha, ja I: iuy J: jay, jj K: key, kk L: ell M: emm

N: enn O: oh, ow P: pee, pa Q: quiu, qqq R: ar, rrr S: es, sss T: ti, ttt U: iu, iu V: vi, vvv W: dobleu, wv X: ex, xs Y: way, yi Z: ze, ze

In this activities, we are going to aply a test by ourselves to prove our english knowledge. Pages 78 and 79:

1. 2. 3. 4. 5. 6. 7. 8.

ACTIVITY N° 1 Could I have your Name? I´d like to meet at 6.00 pm Can I take a message for you? I’d like to speak to the manager Can I help you? Can I have your Passport? I’d like a doublé room Could you tell me my room number?

1. 2. 3. 4. 5. 6. 7. 8.

ACTIVITY N°2 Is there Internet Access? There isn´t a car park There are 300 rooms Are there any disabled facilities? There is a change bureau Is there a minibar in the room? There are not any shops Are there any cloakshop?

1. 2. 3. 4. 5. 6. 7. 8.

ACTIVITY N° 3 Do You have any lugagge? / Yes, I do Does The Hotel have a laundry? / No, It doesn´t Does She want to book a room? / Yes, She does Do You work in reception? / No, I don´t Does He speak english? / Yes, He does Do We have a parking space? / Yes, You do Does She know the city? / No, She doesn´t Do They have any children? / Yes, They do

1. 2. 3. 4. 5. 6. 7. 8.

ACTIVITY N°4 Is the bar open on Sundays? I work from 7:00 am to 4:00 pm The swimming pool closes in the eveing We server the breakfast from 8:00 am to 9:30 at the weekend The new hotel opens in two months The autumn season starts in september i´d like to book a table for three on 3rd January Do you close on Chirstmas?

1. 2. 3. 4. 5. 6. 7. 8.

ACTIVITY N°5 07/03: the seventh of March 23/ May: the twenty third of May 08/10: the eighth of December 16th January: the sixteenth of January 10/09/08: September tenth of two thousand eight 3 December: the third of December 12/02: the twelveth of February 22nd July: the twenty second of July ACTIVITY N°5

1. 2. 3. 4. 5. 6. 7. 8.

07/03: July the third 23 May: May the twenty third 08/10: October the eighth 16th January: January the sixteenth 10/09/08: October the nineth of two thousand eighth 3 December: December the third 12/02: December the scond 22nd July: July the twenty second

1. 2. 3. 4. 5. 6. 7. 8.

ACTIVITY N° 7 I sometimes eat lunch at work The car park is often full She never works on Wednesday We rarely leave a tip The foos is often very good They sometimes visit Spain The manager often speak english He always stays in the same hotel

1. 2. 3. 4. 5. 6. 7. 8.

ACTIVITY N°8 7:20: it is seven twenty / it is twenty past seven 5:55: it is five fifty five / it is five minutes to six 12:10: it is twelve ten / it is ten minutes past twelve 3:45: it is three forty five / it is fifteen minutos to four 8:30: it is eigth thirty / it is a half past eight 1:00: it is one o’clock / it is one o´clock 9:15: it is nine fiften / it is fifteen minutes past nine 11:40: it is eleven forty / it is twenty minutes to twelve ACTIVITY N°9

1. 2. 3. 4. 5. 6. 7. 8. 1. 2. 3. 4. 5. 6. 7. 8.

My name is Anne We are in a hotel in Bangkok I am a receptionist Are you in room 302? Jhon is in the restaurant Is the room on the ground floor? They are in the lounge Are they in the restaurant? ACTIVITY N°10 The bar opens at 7:00 Do they often visit Chicago? Scott does not work in Sydney Do you live in Tokyo? The hotel has 250 rooms Does the restaurant seat 85 people The restaurant serves over 200 costumers a day I don´t go to London every week

Ordinal Numbers 1. Firts 2. Second 3. Third 4. Fourth 5. Fifth 6. Sixth 7. Seventh 8. Eighth 9. Ninth 10. Tenth 11.Eleven 12.Twelveth 13.thirteenth

Help Note The ordinal numbers helps Us to say the time, the oru, and dates

The team work, comprising diferents activities that take place in a organized manner by several persons who have a common goal. In the work team, there needs to be a leader who sets the rules for criying out these tasks, considering that the respect for the skills and the opinions of others, promotes motivation and improves the sense of belonging in each Member. Charasteristic of the team work: 1. Objetive 2. People 3. Activities 4. Comunication 5. Respect 6. Motivation 7. Companionship 8. Rules 9. Sense of beloging 10.Leader 11.Coordination 12.Support

CALL N°1 Reception: Good afternoon, New Palace Hotel. May Lee speaking. How can I help you? Caller: Good afternoon, I´d like to make a reservation for tomorrow night, please. Reception: Yes, Sir. Can I have your name please? Caller: Phillips. Carl Phillips. CALL N°2 Reception: Good morning, Sofitel Nice. Matthieu speaking. Can I help you? Caller: I’d like to speak to Mrs Bader in room 329, please. Reception: One moment , I´ll connect you. Caller: Thank you. CALL N°3 Reception: The London Hilton, James speaking. How can I help you? Caller: I’d like to book a double room for tonight, please. Reception: Yes, Sir. Can I have your name, please. Caller: Mr. Luke Horrowitz

CALL N°4 Reception: Good morning, Athens Palace Hotel. Angela speaking. How can I help you? Caller: Hello. Could I speak to Mr Wollmann in room 502, please? Reception: just one moment, and I´ll connect you, I´m sorry, there´s no answer from room 502. can I take a message for you? Caller: Yes, please. My name´s Hans Schimidt. Please tell him there´s a meeting tomorrow at ten o´clock Reception: Certainly, Sir. EXERCISE N°1 1. Call 1: Caller´s name (Mr Phillips) 2. Call 2: 329 3. Call 3: Rio Parthenon 4. Call 4: James EXERCISE N°2 1. Call 1: Good afternoon, New Palace Hotel. May Lee speaking. How can I help you? 2. Call 2: one moment, I´ll connect you. 3. Call 3: Just one moment. Who´s calling, please? / thank you, Mr Falgado. You are through now 4. Yes, Sir. Can I have your name, please?

EXERCISE N°3 1. Could I reserve a parking space? 2. Can I help you? 3. Could I make a room reservation? 4. Can I have your name? 5. Coul I speak to Miss Jennifer Diaz? 6. Can I book a double room? EXERCISE N°4 1. I’d like to speak with the manager 2. I´d like to book a simple room 3. I´d like to make a reservation 4. I´d like to reserve a parking space EXERCISE N°5 1. Message for: Mr Wollman 2. Room number: 502 3. Caller: Mr Schimidt 4. Event: meeting 5. Day: tomorrow 6. Ten o´clock EXERCISE N°6 1. Reception: The Choccho´s Hotel, Dayana speaking. How can I help you? 2. Caller: good afternoon, I´d like to speak with Rupertino, He is in the 336 room. 3. Reception: one moment I´ll connect you. I´m sorry Ms. He is not in his room right now. 4. Caller: would you like to leave a message? 5. Yes, I would. Please, tell him that the disco party of tonight, is going to be at Cholo´s disco and Lounge, and I will be there around 8:00 pm

1. Mr (male over 16 years old) 2. Mrs (female that is married) 3. Miss (female any age not married) 4. Ms: (female of any age no status definition) 5. Mst (male under 16) 6. Madam: when you know someone by first time

INTERVIEW (WHERE PEOPLE WORK) 1. Caroline: Good morning, my name´s Caroline. i´m a receptionist at the Cumberland Hotel in London. There are more tan 900 bedrooms on eight floors. There´s satellite TV and Internet acces in al rooms. 2. Interviewer: Are there any shops? 3. Caroline: yes, there´s one shop 4. Interviewer: is there a swimming pool? 5. Caroline: no, there isn´t a swimming pool. ¿WHAT FACILITIES ARE THERE? 1. Caller: what facilities are there in the hotel? 2. Reception: well, all rooms have satellite TV and airconditioning 3. Caller: I see. And is there a restaurant? 4. Reception: yes, there are two restaurant 5. Caller: Good. And is there a swiming pool? 6. Reception: no, there is not 7. Caller: ok. What about money ? Can I change money in the hotel? 8. Reception: yes, there´s an Exchange bureau in reception

FACILITIES 1. Cloakroom 2. Car park 3. Swimming pool 4. Information desk 5. Laundry 6. Disabled facilities 7. Bar 8. Exchange bureau 9. Satellite TV 10. Internet Access 11.Air-conditioning 12. Restaurant

WHERE PEOPLE WORK Cumberland Hotel 1. City: London 2. Number of rooms: 900 3. Number of floors: 8 4. Number of shops: 1 Sydney Tower Restaurant 1. City and Country: Sidney Australia 2. Number of seat: 200 3. Type of cuisine: Italian and international cuisine 4. Number of bars: 1

PARKING SPACE DOUBLE ROOM MESSAGE COMPUTER SCREEN PRINTER RESERVE KEYBOARD CONNECT CREDITCARD RECEPTION NUMBER DIALOG N°1 1. The Cumberland hotel is in London 2. There are more than 900 bedrooms 3. The bedrooms are on eight floors 4. There´s satellite TV and Internet Access in all rooms 5. Is there a swimming pool? DIALOG N°2 1. The tower is 300 meters high 2. There are 200 seats in the restaurant 3. Is there a bar in the restaurant?

EXERCISE N°3 1. What is the name of the receptionis? / Spilino 2. What is the name of the hotel? / Bristol 3. What is the name of the restaurant? / Bristol 4. What is the name of the guest? / Ms Gutierrez 5. What is the room number? / 1104 6. What is the message? / say him, that I´m going to be at the restaurant at nine o’clock EXERCISE N°4 1. Is there a TV in the room? / there´s a TV in the room 2. Are there any shops? / there are not any shops 3. Is there an internet café? / yes, there is 4. Are there any restaurant in the hotel? / yes, there are 5. Is there a Exchange bureau in the hotel? / yes, there is WORK BOOK EXERCISE N°1 1. Car park 2. Internet Access 3. International cuisine 4. Cocktail bar 5. Á la carte menú 6. Disabled facilities 7. Exchange bureau 8. Air-conditioning 9. Swimming pool 10.Satellite TV 11.Information desk 12.cloakroom

EXERCISE N°2 The hotel Fleiz has 50 bedrooms with airconditioning, internet Access, and satellite TV. The 40 -seat restaurant serves international cuisine. The rooftop swimming pool opens in summer. Shops and exchange bureau in the lobby. Disabled facilities throughout the hotel. 1. There are 150 bedrooms on five floors (F) 2. There is air-conditioning in the hotel (T) 3. There is internet Access in all the bedrooms (T) 4. There is not satellite TV in the rooms (F) 5. There are 40 seats in the restaurant (T) 6. There are not any shops in the hotel lobby (F) 7. There is an Exchange bureau (T) 8. There is not a swimming pool (F) EXERCISE N°3 1. Woman: hello, I´d like some information. Are there any disabled facilities in the hotel ? 2. Receptionist: Yes, there are. We have rooms with disabled facilities and there are disabled facilities in the bar and restaurant too. 3. Woman: Good, is there a car park? 4. Recptionist: yes, there is a large car park. Guests can reserve a parking space over the pone. 5. Woman: right. Is there a swimming pool? 6. Receptionist: yes, there is. 7. Woman: and, are there disabled facilities in the pool? 8. Receptionist: Yes, there are 9. Woman: that´s fine. i´d like to book a room if that´s OK

EXERCISE N°4 1. Have a meal / the restaurant 2. Change money / the Exchange bureau 3. go for a swim / the swimming pool 4. Buy gift / the shops 5. Ask for information / the information desk 6. Have a drink / the bar 7. Send your dirty clothes / the laundry 8. Park your car / the car park 9. Sleep / the bedroom 10.Use the toilet / the cloakroom EXERCISE N°5 The restaurant is at the top of a tower in Hong Kong. The tower has 250 metters high. There are 150 seats in the restaurant. There is also a cocktail café bar. The restaurant has an á la card menu and serves international cuisine. There are ten waiters and waitresses. There is a car park at the bottom of the tower. EXERCISE N°6 Three hundred:

Twenty: 20

Seventeen: 17

300 Thirty: 30

Fifteen: 15

Seventy: 70

Thirteen: 13

Fifty: 50

Sixteen: 16

Fourteen: 14

Eighty: 80

Sixty: 60

Forty: 40

Eighteen: 18

Ninety: 90

Twelve: 12

Two hundred: 200

Nineteen: 19




DIALOG N°1 1. Reservations: good morning, reservations. How can I help you? 2. Caller: hello. I´d like to book a room for me and my husband, please. Do you have a double room for next Wednesday? 3. Receptionist: Yes, we do. How many nights is it for? 4. Caller: two. Wednesday and Thursday. 5. Reservations: yes, we have a double room 6. Caller: Good, how much is it? 7. Reservation: it´is 225 euros per night including breakfast 8. Caller: good, that is fine. Does the hotel have a restaurant? You see, we arrived in the evening at about 7:00 9. Reservations: yes. Would you like me to book you a table 10.Caller: Yes, please. Can we have a table for two at 7:30 on wenesday evening? 11.Reservations: yes, madame. And your name please? 12. Mrs. Julia Morell

DIALOG N°1 (follow) 1. Reservations: Do you have a contac number? 2. Caller: yes, my mobil number is 07780161236 3. Reservations: thank you, Mrs. Morell. Could you send an e -mail or fax to confimr your reservation? 4. Caller: yes, of course 5. Reservations: thank you for calling. Goodbye. 6. Caller: goodbye. E-MAIL TO BOOK A ROOM Hello. This is Steve Dickson from Edinburgh, UK. i´d like to make a room reservation for five nights from the 18th to the 22nd of june. I´d like a double room for me and my wife, and adjoining twin room for my two daughters. We arive in Düsseldorf at 6:00 pm on the 18th. Please, reserve us a parking space and a table for four dinner at 7:30, tnahk you, goodbye. EXERCISE N°1 1. Do Mr an Mrs Morell want to book a room for Tuesday night? (F) 2. Does the room cost 225 per night ? (T) 3. Does the hoel have a restaurant? (T) 4. Do they want to book a table for seven o´clock? (F) 5. Does Mrs Morell have a mobile pone? (T) EXERCISE N°2 1. Do you serve lunch, afternoon tea and the dinner? / Yes we do 2. Do you have a parkign space, a swimming pool and a sauna?/ yes, we do 3. Do you have a single room, a twin room and a double room? / no, we don´t 4. Does the hotel have a sauna, and a restaurant? No, it does not 5. Does the bar open at lunchtime, and in the evening? Yes, it does

EXERCISE N°4 1. Does the restaurant is close on sundays? No, it does not. The restaurant is closes on mondays 2. Does the Exchange bureau open at 9:00 o´clock? Yes, it does 3. Do the shops open on the weekend? No, they don´t 4. Does the summer season start at july? No, it does not. It stars at july. 5. Do you serve a tea in the afternoons? Yes, We do 6. Does the hotel serve dinner from 7:00 o´clock to 11:00 o´clock? No it does not. It serves the dinner from 7:00 o´clock to 11:00 o´clock EXERCISE N°5 1. Hello. This is Steve Dickson from Edinburgh, UK. 2. I´d like to make a room reservation for five nights from the 18th to the 22nd of june. 3. I´d like a double room for me and my wife, and adjoining twin room for my two daughters. 4. We arive in Düsseldorf at 6:00 pm on the 18th. 5. Please, reserve us a parking space and a table for four dinner at 7:30. 6. Tnahk you, goodbye.

EXERCISE N°6 Dear Mr. Dickson We confirm your reservation fo a double and adjoinig twin room for five nights from 18th to 22nd June. A parking space is reserve in the hotel car park and a table for four is reserved in the restauran for dinner at 7:30. We look foward to seeing you and ypur family on Monday 18th June. Regards Trudi Fischer Reservations

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CLASS EXERCISE Receptionist: good moorning. The Oxfor Hotel, Monica speaking. How can I helo you? Caller: good moornig. I need to speak with Ms Thais Preston, she is room 365. Receptionits: ok madam, one moment, I´ll connect you. I´m sorry Ms She´s not avaible rigth now. Would you like to leave a message? Caller: yes, please. I would like to tell her that we are going to be at the Ricardo Arjona´s concert of tonight, at 9:00 o´clock Receptionist: ok Ms. Can I have your name? Caller: yes, of course, my name is Dayana Ilii… oh!, um, I was forgetting. Please tell her that if she can call me back as soon as posible. Receptionist: ok, Ms Dayana Ilii, I´m going to give her your mesage Caller: ok Ms, thank you

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CLASS EXERCISE (follow) Receptionist: hello, Ms Thais. You have a message for Dayana Ilii Thais: oh! Really? What did she say? Receptionist: she said that she is going to be at the Ricardo Arjona´s concert at 9:00 o´clock, and she said that, if could you call her back as soon as posible. Thais: ok, thank you. Thais: hello, Dayana, how are you? Dayana: hello, Thais, I´m very well and you? Thais: Í´m very well too. So, are going to the concert at 9.00 o´clock? Dayana: yes, I´m going to. Thais, ok, I´ll see you there,´I´m going at 8.30 Dayana: ok, bye. I´ll see you there. Thais: ok, bye

EXAMPLES OF POSSESIVE NOUNS 1. Las casas de los perros / the dog´s houses 2. La cas del primo de mi enemigo de la universidad / my enemy in the university cousin´n house.

WORK BOOK EXERCISE N°1 1. Monday, Tuesday, tomorrow, Saturday 2. Single, sauna, twin, suite 3. Guest, husband, daughter, wife 4. Breakfast, departure, lunch, dinner 5. Air-conditioning, car park, restaurant, reservation 6. Sunday, September, Wednesday, Friday 7. Morning, afternoon, tonight, evening 8. Voicemail, email, telephone, arrive EXERCISE N°2 1. Do you have a single room? / yes we do. 2. Do you have a mobil pone number? / no, I don´t 3. Does the hotel have a sauna? / no, It does not 4. Does the bar open at lunchtime? / yes, It does 5. Do they want adjoining rooms? / no, they do not 6. Do you have a double room for toninght? / yes we do. EXERCISE N°3 1. Does the hotel have a restaurant? 2. Does the hotel have a car park? 3. Do you have a twin room for tonight? 4. Does the hotel have Exchange buereau? 5. Do you have a double room for Saturday night?

WORK BOOK EXERCISE N°3 (follow) 1. Does the bathrooms have bathtubs? 2. Does the hotel have a swimming pool? 3. Does the hotel have a garden area? EXERCISE N°4 1. Breakfast is served form 7:30 to 10:00 o´clock in the restaurant. 2. The restaurant is open at lunchtime from 12:00 o´clock to 3:00 o´clock. 3. In the evening, the restaurant is opne at 6:00,. Last orders are at 1:00 o´clock 4. On summer, the terrace restaurant is opne in the evenings 5. The shops in the hotel loby are opne on weekends but the Exchange bureau is closed on Saturday. 6. In July and August, the swimming pool in ope from 8:00 to 20:00. 7. We regret there is no laundry service on sundays.

WORK BOOK EXERCISE N째5 From: To: Subject: confirmation For the attention of Mrs Fong, China Travel Dear Mrs Fong Remember your request for six double rooms in August. Please confirm in writting with dates as soon as posible. Roberto Gil Reservation Manager Telephone: 0034 193 762 51 EXERCISE N째6 (family members) 1. Husband 2. Brother 3. Mother 4. Son 5. Daugther 6. Wife 7. Sister 8. Father











EXERCISE N°2 1. The restaurant closes on Sundays (F) 2. The restaurant opens for lunch and dinner (T) 3. The restaurant serves lunch from twelve o´clock (F) 4. Mrs Kruger wants to book a table for six people (T) 5. The manager has a table for six at 8:00 o´clock on Saturday 24th September (F)


EXERCISE N°3 1. We open from eleven to twelve 2. We close at eleven o´clock 3. We serve dinner at seven o´clock to eleven pm 4. We serve lunch at twelve o´clock to three o´clock 5. I´m afraid we are fully booked on Saturday 24th

EXERCISE N° 4 1. We´d like to book a table for two on the twentythird of May. 2. The new bar opens on the eleventh of July. 3. Does the restaurant open on the twenty fourth of December? 4. My holidays begins on the fifteenth of February. 5. The train leaves at 9:15 am on the thirdth of August 6. Could I reserve a double room on twenty seventh of May? EXERCISE N°5 1. I always have a coffe for breakfast. What about you? 2. No, I rarely have a coffe for breakfast. 3. I never go to the cinema. What about you? 4. Well, I sometimes go the cinema. 5. I often eat bananas. What about you? 6. Yes, I always eat bananas. EXERCISE N°6



1. Five o´clock 2. Fifteen minutes to six 3. A half past thirty 4. Twenty minutes to four



EXERCISE N° 7 1. When does the restaurant open for lunch? / the restaurant opens for lunch form twelve fifteen to three o´clock. 2. What time does my flight leave? / my flight leaves at six twenty. 3. When does the group arrive from Rusia? / the group arrives at six forty five. 4. What time does the Exchange bureau open? / the Exchange bureau opens at 8:00 o´clock. 5. What time does the train leaves? / the train leaves at ten minutes to three. 6. When does the fitness center close? / the fitness center closes at a half past ten.

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DIALOG N°1 Customer: good moorning. I´d like to make a reservation, please. What days do you open? Manager: we opne from Tuesday to Sunday. Customer: when do you close? Manager: we close on Monday Customer: I see. And what time do you serve dinner? Manager: we serve dinner from seve o´clock to eleven pm. Customer: what time do you serve lunch? Manager: we serve lunch from twelve o´clock to three o´clock. Customer: Hmm… good. Well, I´d like to book a teble for six people at eight o´clock on Saturday the twentyfourth of september, please. Manager: we´re always busy on Saturdays. We sometimes have cancellations but I´m afraid we´re fully booked on Saturday the twenty fourth. Oh… but I have a table on the twentyt third. Customer: ok. Friday the twenty third is fine. Thank you very much Manager: So… that´s a table for six at 8:00 o´clock on Friday the twenty third of september. Customer: yes Manager: what name is it, please? Customer: Kruger…. K-R.U.G-E-R. Manager: ok. We look forward to seeing you on Friday the twenty third of september

WORK BOOK EXERCISE N°1 1. Three fifteen: quarter past three 2. Eight thirty: hlaf past eight 3. Twelve forty-five: a quarter to one 4. Nine ten: ten past nine 5. One thirty-five: twenty-five to two 6. Six twenty: twenty minutes past six 7. Four fifty-five: five to five 8. Two forty: twenty to three EXERCISE N°2 1. Where does Steve work? / He works in a restaurant in Manchester. 2. When does the restaurant open? / the restaurant opens from Tuesday to Sunday. 3. What time does the restaurant open for lunch? / it opnes at twelve o´clock 4. What time does Steve start work? / He starts work at a half past ten. 5. When does the restaurant close? / It closes at midnight. 6. When do the waiters finish work? / the waiters finish work at twon in the moorning EXERCISE N°3 1. Steve finishes work on the twenty third on june 2. His father´s birthday is on the twenty fifth of june 3. His brother, Alan, arrives in Manchester on the twenty eighth oj june 4. They start their holiday on the ninth of july 5. They finish their holiday on the sixteenth of july 6. Steve starts his new job on the eightteenth of july 7. The new restaurant opens on the twentyth of july 8. His firts pay day is on the Friday twenty fourth of july

EXERCISE N°4 1. The third month of the year: MARCH 2. The first day of the weekend: SATURDAY 3. The eleventh month: NOVEMBER 4. Chirstmas day is twenty fifth: OF DECEMBER 5. The middle day of the week: WEDNESDAY 6. A spring month in Europe: APRIL 7. The month between June and August: JULY 8. The day after Monday: TUESDAY 9. The day before Friday: THURSDAY 10.The weekend starts on FRIDAY 11.The only month beginning with the letter O: OCTOBER 12.New Year´s Day 1st : JANUARY CANCELLATION EXERCISE N°5 1. I enjoy the theatre. I often go on Saturday night 2. He Works very late. He rarely finishes before midnigth 3. Guests always arrive by car. They never arrive by train 4. I love coffe. I always have it for breakfast. 5. Guests often book adjoining rooms for their children. 6. My brother live in the U.S. I rarely see him. 7. Sometimes I study and sometimes I meet my friends. 8. Reception staff always say good morning to guests. 9. The bar isn´t busy. It often closes early. EXERCISE N°6 1. Can you meet me at lunchtime? 2. I never drink alcohol. 3. We often go to Spain for a holiday. 4. The new bar opens on Saturday. 5. The restaurant is fully booked tonight. 6. The customer wants a table by the window. 7. They serve dinner from seven to ten. 8. We have a cancellation for tonight 9. My family ive in Turkey 10. I´d like to make a table reservation, please.

FACILITIES AND SERVICES “J.W Marriot, Panamá golf and Beach Resort, Pacific Coast” (J.W Marriot Buena Aventura). This hotel is located in Buena Aventura, Panamá. The different rooms in the hotel, are: 1. Simple 2. Double 3. King 4. Suite The hotel have 4 floors, 109 rooms, 9 suites, 8 meeting rooms. English
















Petit déjeuner




















Single room

Per une persone





Twin room

Pour deux personnes








Airport Shuttle

Bike rentals


Fitness center

Biking trail


Full service Spa



Golf camp


International restaurant


Horseback ridding

Pizza restaurant

Car parking


Steak house restaurant

Chas machine

Jogging / fitness trail

Room service

Exchange bureau


Baby sister

Game room

Mountain biking

House keeping

Gift shop

Nature Reserve

Shoes shine

Sefe deposit box

River rafting

Solera pool bar

Newspapper delibery


Tai Kai and bar a-lago

Smoking area


Nine pools

Scuba diving

Internet free

Snorkeling Surfing Table tennis Volleyball Wรกter-skiing Tennis

Question word

Auxiliary or BE







To the bathroom?





What time



How often




English class at the VIP?





The dishwasher?




Class on the 3rd of june?












DIALOG N°1 (making apologies) Customer: can I book a double room for Tuesday night? Reception: I´m sorry , the hotel´s full on Tuesday Customer: I´d liketo reserve a table for Sunday lunch. Reception: unfortunately, we´re closed on sundays. Customer: could I book a family room for the Christmas weekend. Reception: I´m afraid that we are fully booked that weekend

DIALOG N°1 (making apologies) Customer: do you have a table for six tomorrow evenign? Reception: I´m sorry, we don´t have anything left tomorrow. Customer: can I reserve a parking space for the weekend? Reception: unfortunately, the car´s park full this weekend. Customer: I´d like to book a table for Monday lunch. Reception: I´m sorry, we only open on evening. Customer: does the bathroom have a bath? EXERCISE N°1 1. Hotel / Restaurant 2. Car park / Restaurant 3. Restaurant / Hotel 4. Restaurant / Bar 5. Hotel / Car park 6. Restaurant / Hotel 7. Hotel / Car park 8. Restaurant / Hotel EXERCISE N°2 1. I´m sorry the hotel´s fully on Tuesday 2. Unfortunately, we´re closed on Sundays 3. I´m afraid, we´re are fully boked that weekend 4. I´m sorry, we don´t have anything left tomorow 5. Unfortunately, the car park´s full this weekend 6. i´m sotty we only opne in the evenings 7. I´m afraid there´s only a shower 8. I´m sorry, there´s no answer from room 345

EXERCISE N°3 1. I´m sorry, but we are closed in january. 2. We don´t have a reservation for tonight 3. I´m afraid I can´t reserve you a table . 4. He´s the hotel manager. 5. They aren´t opne on mondays 6. She can´t work today. She i´sn´t in town 7. He doesn´t want a single room. 8. I´m sorry, we don´t have a table for tomorrow 9. Here is your room key. You are in room 409 EXERCISE N°4 1. I´d like to book a family room for the Easter weekend / I´m sorry, we are fully book on the Easter weekend 2. Can I have a parking space, plase? / I´m afraid, that the car park is totally full 3. Can I reserve a table for four for Tuesday? / I regert, that we are closed on Tuesday 4. I´d like to speak to Mr Keane in room 248, please. / I´m afraid that Mr Keane isn´t in his room. 5. I´d like to book a table for Sunday lunch. / I regretm that we are only open in the evening. EXERCISE N°5 1. We regret that we cannot reserve you a table for four for on Sunday evening. 2. We regert taht there aren´t any single room left on Monday night 3. I regret that we cannot reserve you a double room this evening. Unfortunately, we only have sinlge rooms left. 4. I regert that the restaurant is closed all day on Wednesday 5. We regret that we cannot confirm your reservation. Unfortunately the hotel is fully boked on Saturday.

EXERCISE N°6 Dear Sir, I´d like to reserve adjoining double rooms, one with twin beds, for five nights from Monday 28th August for me and my wife, and our two children ages six and nine. If posible, we´d a bathrooms with a shower and bath. Also please book me a parking space in your car park anda a table for the Monday evening at 7:00 o´clock. We will arrive mid-afternoon Regrads Patrick Rogers Dear Mrs Robert, I regret taha we the car park is totally full on Monday and Tuesday. And, about the bathrooms, we only have bathrooms with shower, but with out bath. Regards Jhon Paul - Mannager

Work book ativiities Actibity N° 1 1. I´m afraid qe don´t have anything left the Christmas week. 2. I´m sorry, the restaurant is full toninght. 3. Unfortunately, we´re fully booked at th weekend. 4. I´m sorry, there aren´t any parking spaces in the car park. 5. I´m afraid we only have a bathroom with a shower. 6. Unfortunately, we´re closed on Mondays. 7. I´m afraid there aren´t any twin rooms left. Activity N°2 1. Room 301, pleas. / I´m sorry, there´s no answer from 301. 2. I´d like to go for a swim. / I´m afraid, the swimming pool is closed at 10:00 pm. 3. ¿Could I book a double room for tonigth? / Unfortunately Sir, we are fully booked toninght. 4. ¿Can I speak to Nadine in reservation? / I´m sorry, in this moment Nadine is on Holiday. 5. Í´d like a parking space please. / Unfortunately, the car park is full today. 6. ¿Do you have a table for 9:30? / I regret, that the restaurant closes at 9:00 pm. 7. ¿Could I soeak to the manager? / I´m afraid, that the manager is in a meeting. 1. I am= I´m 8. There is= There’s 13.They do not= They 2. We are= We´re 9. There is not= There don’t 3. She is= she’s isn’t 14.He does not= He 4. They are= They’re 10.There are not= doesn’t 5. He is not= He isn’t There aren’t 15.We do not= we 6. You are not= You 11.We cannot= We don’t aren´t can´t 7. Here is= Here’s 12.I cannot= I can’t

1. 2. 3. 4. 5. 6. 7. 8.

Activity N°3 It isn’t Friday today. It’s Saturday. Se does not work on Sundays. She Works Monday to Friday. I’m afraid we don’t have any room left tonight. Of course, guests can use the swimming pool today. The manager is not in his office. He’s on holiday this week. Here’s your key. You are in room 354. We can´t take table booking for the weeekend. We’re full on Saturday and Sunday. I’m sorry, there are not any adjoining rooms left. Activity N°4

Dear Mr Russo Thank you very musc for ypur e-mail. We are very pleased to confirm ypur reservation for a double room for three nights from 2nd march. The room has disabled facilities. I have reserved a parking space in the car park for you, and booked a table for two in the restaurant fo 7:30 as requested. Best regards Lucy Tan Reservations

Cheking into a hotel Reception: good afternoon, sir. Can I help you? Mr. Rodriquez: good afternoon. My name´s Rodriguez. I´d like to check in, please. I have a reservation for a double room. Reception: yes, Mr Rodriguez, let me see. Yes, toady and tomorrow, the 10th ant the 11th of june. Could you please fill in this registration card? Mr. Rodriguez: yes, of course. Do i fill in my home address? Reception: yes, please. And could I have your Passport? Thank you. Your room number´s 361. It´s on the third floor. And here´s your key card for your room. Would you like to have a dinner in the restaurant this evening? Mr. Rodriguez: yes, please. Can you reserve me a table for two at eight o’clock? Reception: certainly. The porter will help ypu with your luggage. The lift´s just… Where is it? A: excuse me, where´s the bar? B: it´s on the ground floor next to the restaurant A: would you like to use the hotel fitness center? B: yes, please. How do I get there? A: it´s opposite the swimming pool on the firts floor. A: Hello Jane, good to see you. Where´s Mike? B: he´s waiting for us in the lounge. Come on. It´s next to the reception A: excuse me, is this the way to the hair salón? B: yes, it is. It´s over there behind the hotel shop. Acititty n° 1 Registration card Name: Mr Rodriguez Address: C/Puente 3°, 1, Madrid Passport number: 428329177 Arrival date. 10thof june Departure date: 11th of june Room number: 361 Signature: C. rodriguez

1. 2. 3. 4. 5. 6. 1. 2. 3. 4. 5. 6.

Activity n°2 Good morning, sir. Can I help you My name´s Rodriguez Cloul you please fill in this registration card? Do I fill in my home address? And could I have your Passport? The porter will help you with your luggage Activity n°3 ¿Could I have dinner un MY room, please? Woul yoy want some help with YOUR luggage? We’d like to have lunch in OUR room. He wants to know where to park HIS car. Ask Ms Lee for HER Passport. Scott and Josh are waiters ta the Sydney Tower restaurant. That´s THEIR job.

Work book Activities Activity N°1 1. 2. 3. 4. 5. 6. 7. 8. 9.

Room number Hair salon Fitness center Registration card Fax machine Key card Home address Opening hours Mobile pone


Activity N°2 Yes, we have YOUR reservation, Mr Vassili. Please complete this registration card. Could I have YOUR Passport? The fourth floor, OK. Thank you. We’d like to have dinner in the restaurant this evening. My wife is meetiing HER sister here. Certainly. Carlos, please help Mr and Mrs Vassili with THEIR luggage. THEIR room number is 436 . That’s right, sir. A parking space is reserve for three days. The car park attendant can help you. HIS name´s Michael. And here´s YOUR key card, YOUR room number is 436. it´s on the fourth floor. Good evening. My name´s Starvos Vassili. Yoa have a reservation for a double room for me and MY wife. Here is it. I also made a reservstion for a parking space for YOUR car. Yes please. A table for three. Can we have help with YOUR luggage? Can I reserve you a table?

1. 2. 3. 4. 5. 6. 7. 8.

Activuty N°3 A guest arrives at reception. The receptionist asks the guest’s name. The receptionist make the reservation. The receptionist asks the guest to fill in the registration card. The guest fill in the card including his home addres. The receptionist asks for his Passport. The receptionist gives the guest his key card and room number The bellboy helps the guest with his luggage

1. 2. 3. 4. 5. 6. 7.

¿What can I get you? Paul: let’s have a drink here before we go on the club. Come on, here´s a table. Gaby: good idea, Paul. What are you going to have Michael? Michelle: Hmm… I think I´ll have a cocktail. A Margarita for me. What abour you, Gaby? Gaby: I´ll have a gin and tonic. Waiter: good evening. What can I get you? Paul: a mergarita, a gin and tonic, and large beer for me, please. Waiter: would ypu like a draught or bottled? Paul: I’ll have a large, draught Guinness, please. What abougt you, Kurt? Kurt: could I have a bottle of San Miguel? Waiter: certainly, Sir. And would you like ice and lemon in the gin and tonic, madam? Gaby: yes, please. Waiter: here you are. Shall I charge this to your room, sir? Paul: no thanks, I´ll pay cash. Waiter: OK, so that’s How much si that? Server: good evening. What can I get you? Customer: a large wishky, please. And a rum and coke. Customer: excuse me. Could we have a small beer and mineral wáter? Server: certainly, madam. Server: what would you like? Customer: a large vodka and orange, a gin and tonic, and a large glass of red wine, please. Customer: two large beers, a whisky, and a whisky and soda, please. Server: right, Sir. Server: What can I get you? Customer: two cognacs, and a vodka and tonic with ice and lemon. Oh, and an orange juice too, please

Activity N째1 1. Paul: Large beer Guinnes. 2. Gaby: Gin and Tonic 3. Michelle: Margarita 4. Kurt: San Miguel Activity N째2 1. Where does Paul want to have a drink? / Paul wants to hve a drink at the Bar of the Hotel 2. What kind of drink is a Margarita? / it is a cocktail 3. Does Kurt order bottled or graught beer? / Kurt wants a Bottle beer 4. What does Gaby want in her gin and tonic? / she wants ice and lemon. 5. How does Paul pay? / Paul pays with cash Activity N째3 1. Server: Shall I charge this to your, sir? 2. Customer: yes, please. My room number is 235. 1. Customer: Can I have a beer, please? 2. Server: Certainly. Would you like draught onr bottled? 1. Server: Can I have your key card? 2. Customer: Certainly. Here it is. 1. Server: would you like ice? 2. Customer: yes please, and lemon. Activity N째4 1. Customer: Hello, Can I have two whiskies, please? 2. Server: Yes, would you like ice with your whiskies? 3. Customer: No thank, just dries. 1. Customer: Hello, could I have a mineral water? 2. Server: Certainly, would you like sparkling or still? 3. Customer: Still please.

Activity N째 4 (follow) 1. Server: what can I get you? 2. Customer: a glass of White wine, please. 1. Server: What can I get you? 2. Customer: a vodka and tonic, please. 1. Customer: Could I have a beer? 2. Server: certainly, sir. Would you like draught or bottled beer? 3. Customer: a draught beer please. Activity N째5 1. Server: What can I get you? 2. Customer: A beer and a vodka and tonic, please. 3. Server: A large or a small beer. 4. Customer: Small, please. 5. Server: Would you like ice with the vodka? 6. Customer: Yes, please. How much is that? 7. Server: Twelve euros.




Activity N°5(follow) 1. Bar staff: good evening. What can I help you? 2. Customer: one glass of wine, please. 3. Bar staff: would you like dry or medium dry? 4. Customer: dry, please. 5. Bar staff: and would you like a beer? 6. Customer: a large one, please. How much is that? 7. Bar staff: nine euros, please. 1. Bar staf: what woul you like to drink? 2. Customer: a brandy, please. 3. Bar staff: would you like a sparkling or still water? 4. Customer: still, please. 5. Bar staff: and would you like some ice with your brandy? 6. Customer: just a single, please. How much is that? 7. Bar staff: ten euros, please.

Ordinal Numbers 1. 1st: first 2. 2nd: second 3. 3rd: third 4. 4th: fourth 5. 5th: fifth 6. 6th: sixth 7. 7th: seventh 8. 8th: eigth 9. 9th: ninth 10.10th: tenth 11.11th: eleventh 12.12th: twelveth 13.13th: thirteenth 14.14th: fourteenth 15.15th: Fifteenth 16. 16th: sixteenth 17. 17th: seventh 18.18th: eighteenth

19.19th: nineteenth 7. G: Golf 20. 20th: twentieth 8. H: Hotel 21. 21st: twenty.-first 9. I: India 22. 22nd: twenty- 10.J: Julia 11.K: Kilo second 23. 23rd: twenty- 12.M: Mike 13.N: November third 24. 24:twenty-foruth 14.O: Oscar 25. 25 twenty–fifth 15.P: Papa 16.Q: Quebec 26. 30: thirdtieth 17.R: Romeo 27. 31: thirty-first 18.S: Sierra 19.T: Tango Telephone alphabet 20.U: Uniform 1. A: Alpha 21.V: Victor 2. B: Bravo 22.W: Whisky 3. C: Charlie 23.X: X-ray 4. D: Delta 24.Y: Yankee 5. E: Echo 25.Z: Zulu 6. F: Foxtrot

Meat Game Vegetable 1. Beef: carne de res 1. Grouse: uro gallo 1. Artichoke: alcacho2. Chicken: pollo 2. Guinea fowl: gallina fas 3. Duck: pato de guinea 2. Asparragus: espárra4. Goose: ganzo 3. Partidge: perdíz gos 5. Lamb: cordero 4. Pheasant: faisan 3. Aubergine: berenje6. Pork: cerdo 5. Quail: codorníz nas 7. Turkey: pavo 6. Rabbit: conejo 4. Beans: frijoles Fish 7. Venison: venado 5. Brócoli: brócoli 1. Cod: bacalao Fruit 6. Brussels sprouts: co2. Haddock: adabejo 1. Apple: manzana les de bruselas 3. Monkfish: rape 2. Apricop: albaricoque 7. Cabbage: repollo 4. Octopus: pulpo 3. Avocado: aguacate 8. Carrot: zanahorias 5. Place: platija 4. Banana: cambur 9. Cauliflowers: coliflor 6. Salmon: salmón 5. Blackcurrants: gro- 10.Celery: apio España 7. Sardine: sardina sellas negras 11.Courgette: cala8. Shark: tiburón 6. Blueberries: moras bacín 9. Sole: lengaudillo 7. Cherries: cerezas 12.Cucumber: pepino 10.Squid: calamares 8. Carnberries: aranda- 13.Fennel: hinojo 11.Swordfish: pez es- nos agrios 14.Garlic: ajo pada 9. Fig: higo 15.Green beans: habi12.Trout: trucha 10.Grape fruit: pomelo chuelas 13.Tuna: atún 11.Grapes: uvas 16.Leek: puerro 14.Turbot: rodaballo 12.Kiwi: kiwi 17.Lentils: lentejas Shellfish 13.Lemon: limón 18.Lettuce: lechuga 1. Crab: cangrejo 14.Lime: lima 19.Mushrooms: cham2. Crayfish: cangrejo 15.Mango: mango piñones de río 16.Melón: melón 20.Onion: cebolla 3. King prawn: cama- 17.Olives: oliva 21.Parship: chiriguia ron jumbo. 18.Orange: naranja 22.Peas: guisantes 4. Langoustine: langos- 19.Peach: durazno 23.Pepper: pimienta tino 20.Pear: pera 24.Potato: papas 5. Lbster: langosta 21.Pineapple: piña 25.Radishes: rábanos 6. Mussels: mejillones 22.Plums: ciruela 26.Spinach: espinacas 7. Oyster: ostras 23.Raspberries: fram- 27.Sweetcorno: maíz 8. Scallops: vieiras buesas dulce 9. Shrimp: camarones 24.Redcurrants: bayas 28.Tomato: tomate 25.Strawberries: fresas 29.Watercress: berro


Work Book Activity Activity N째1 1. Would you like ice and lemon? 2. Can I have two large beers, please? 3. Shall I charge this to your room? 4. Can I have your key card, please? 5. Would you like soarkling or still mineral water? 6. Could I have dry White wine and a Margarita? 7. Would you like draught or bottled beer? 8. Can we have our drinks in the garden? Activity N째2 1. What can I help you? / A glass of red wine, please. 2. Can I have a large whisky, plase. / Would you like ice?

Activity N°2 (follow) 1. Would you like large or small? / A large one, please. 2. Could I have your room number? / It’s 22 3. Shall I charge this to your room? / No, thanks. I’ll pay cash 4. Would you like ice and lemon? / Just ice, please. 5. Can I have your key card? / Here it is. 6. Can I have a mineral water? / Sparkling or Still. Activity N°3 1. Wine: dry, red, White, sweet, medium dry. 2. Beer: large, small, draught, bottled. 3. Spirirts: double (large), single (small). 4. water: sparkling, still. Activity N°4 1. Dry, STILL, sweet, medium dry. 2. Soda, tonic, COCKTAIL, ginger ale. 3. BEER, brandy, rum, vodka. 4. Port, GIN, sherry, vermouth. 5. Riesling, Chablis, Merlot, WINE 6. Orane juice, BACARDÍ, mineral water, coke. 7. Guinness, budweiser, MARGARITA, san miguel. 8. SPARKLING, large, small, double. Activity N°5 1. Bar staff: what can I help you? 2. Customer: one large beer, and a vodka and tonic, please. 3. Bar staff: would you like some glass in the vodka? 4. Customer: yes, please. How much is that? 5. Bar staff: it´s five dollars.

How do you make a cocktail? Trainee: hoe do you make a Margarita? Server: First, take a cocktail shaker and fill it with crushed ice Trainee: I see. What next? Server: Next, pour in one measure of tequila. Then pour in a quarter measure of triple sec. Trainee: OK. Server: then squeeze some fresh lemon juice into the shaker Trainee: rigth Server: then add a dash of lime juice. Shake well to mix and chill the liquids. Trainee: OK Server. Then put some ice cubes into a salt-simmed glass. Finally, pour the Margarita into the glass, and serve! Trainee: what about garnish? Server: oh yes. Garnish with a slice of lime. Can you make these drinks OK. This morning I´m going to show you how to make two cocktails: a Daiquiri and a Manhattan. Let´s start with the Daiquiri. First, take the cocktail shaker and fill it with crushed ice. After that, add three measures of light rum, one measure of lemon juice, and a teaspoon of caster sugar. Then shake well and strain into a cocktail glass. Finally, garnish with a slice of lemon, and that´s it. Are there any questions? Let´s move on to our next cocktail, the Manhattan. Half fiill a large with ice, then add one and a half measures of Canadian whisky and three quarters of a measure of sweet vermouth. Then add a dash of Angsotura’s bitters Stir it well and strain into a cocktail glass. Finally, add a slice of lemon and garnish with a cherry.

Activity N째1 1. First, take a cocktail shaer and fill it with crushed ice. 2. Next, pour in one measure of tequila. 3. Then our in a quarter measure of triple sec. 4. Then squeese some fresh lemon juice into the shaker. 5. Then add a dash of lime juice. 6. Shake well, to mix and chill the liquids. 7. Then put some ice cubes into a salt-rimmed glass. 8. Finally, pour the Margarita into the glass and serve. 9. Garnish with a slice of lime.




Taking an order Waiter: good evening, sir. A table for two? Mr Marquez: yes, please. The name´s Marquez Waiter: I´ll show you to your table. This way. Can I have your coast? Mr/Mrs Marquez: thank you. Waiter: here´s the menu and wine list. Can I get you an apperitif? Mrs Marquez: yes, please. A gin and tonic. Mr Marquez: and the same for me. Waiter: here you are. Two gin and tonics. Are ypu ready to order now? Mrs. Marquez: yes, I think so. What´s the soup of the day? Waiter: it´s tomato and basil. Mrs Marquez: hmm… I think I´ll have the avocado and prawn tart to start with, followed by the salmon. Mr. Marquez: and the goat’s cheese salad for me please, followed by the fillet steak. Waiter: how would you like your steak? Mr Marquez: medium rare, please. Waiter: yes, what about carbernet sauvignon, Anna? Mr Marquez: I think I’d prefer White. Why don´t you have half a bottle of the cabernet and I´ll have a glass of Chablis. And cna we have a bottle of mineral water, please? Waiter: still or sparkling? Mrs Marquez: Still, please.

Are you ready to order? Waiter: what would you like for breakfast, madam? Woman: just a coffe and croisant, please. Man: I´ll have eggs and bacon, and a pot of tea. And some toast, plese. Waiter: thank you, sir. Can I have your room number? Waiter: are you ready to order, sir? Man: yes, please. For a starter I´d like basil and tomato soup. Then to follow I´ll have the mushroom risotto. Waiter: would you like something to drink? Man: a glass of dry White wine and some water, please. Woman: I just want a ligth lunch. I´ll have mushroom soup and a toasted sandwich . Cheese and ham, please. Waiter: and for you madam? 2nd woman: hmm… the chef’s salad, please. And some bread. 1. The guest order aperitifs (T) 2. The soup of the day is minestrone (F) 3. They don’t order a first course (F) 4. The woman order fish for her main course. (T) 5. They roder a bottle of withe wine (F) 6. They order a bottle of sparkling mineral water (F) Cheese Cheese, is a lactose product, that have a lot presentation, for example: we can find fresh cheese like mozzarella di bufalla, madurated chees, like parmesan. We can find different textures: soft: cream cheese, feta, etc; semi soft: gruyere, monterry, mozzarella, etc; firm: parmesan, manchego, pecorino, etc.

Á la carte menu Avocado and pranw tart Mushrooms in garlic Asparragus with Hollandaice sauce Chicken Liver Paté Goat´s cheese paté Somked trout Main coruses Fillet steak Pork chops whit lemon and celery Lamb cutlets in red wine Salmon with dill sauce Grilled aubergines with parmesan King pranws with chili and garlic Red pepperand mushroom tart

Activity N°1 1. Can we have AN adjoining room ? 2. What’s THE dish of the day? 3. Could we have A table for four? 4. Put AN olive on a cocktail a cocktail. Then, put the THE olive in the glass. 5. Yes, the hotel has A car park. 6. Put some crushed ice into A cocktail shaker. Pour three measures of gin into the shaker. And stir. Activiy N°2 1. Would you like SOME wine? 2. Could we have SOME bread? 3. Would you like AN aperitif? 4. Could I have SOME ice in my coke? 5. Could you call me A taxi? 6. Just A glass of red wine, please. 7. I want to change SOME money. Activity N°3 1. Egg and bacon 2. Pot of tea 3. Basil and tomato soup 4. Mushroom risoto 5. Cheese and ham sandwich 6. Chef´s salad

Test yourself 2 Ativity N°1 1. Jack Green is the hotel manager. He´s in his office. 2. We can´t help ypu at he moment beacause our computer system isn’t working. 3. i´m afraid Ican´t find your / my key card. Do you have another one? 4. The guests from Japan would like his luggage now 5. What time is our train? Do you have the ticket? 6. Mrs Bell would like lunch in his room 7. Can I contac the hotel? Do you have It´s email addres? Activity N°2 1. Would you like ice and lemon? 2. Shall I check your reservation? 3. Could I have a menu? 4. Would you like some more? 5. Could I used the swimming pool? Activity N°3 1. Is there AN Exchange bureau in the hotel? 2. Can I leave A message in reception? / Certainly, sir. Is this the message? 3. This is the bar I like 4. Í’d like to have a sauna / of coruse, THE sauna is open from 8:00 am to 8:00 pm 5. Would you like AN aperitif? 6. There’s A key card on the desk / yes, but it isn’t THE kay card for Mr Nagys’s room

Test yourself 2 Ativity N°4 1. There’s SOME ice in the minibar. 2. Could I have AN aperitif? 3. We have A group from Sweden here at the moment. 4. Can I give SOME advice? 5. Would you like A small whisky or A large one? 6. SOME japanese businessmen are in reception. Activity N°5 1. Would you like SOME wine with your meal? 2. Are there ANY guests from Tailand in the hotel? 3. Table five want SOME water. 4. Excuse me, but there isn’t ANY hot water in my room. 5. I’d like SOME dessert, please. 6. Do you have SOME euros?

Types of Cheese

Types of Cheese

¿What’s for dessert? Woman: thank you. That was very nice. Waiter: good. I’m glad you enjoyed it. Woul you like the dessert menu? Woman: yes, please. Do you have any ice cream? Waiter: yes, we do. There’s vanilla, raspberry, and there’s also blackcurrant sorbet. Here are the menus. We also have a specials board. Today we have French Apple tart, summer puding, and hazelnut meringue with summer berries. Woman: Oh, I’ll have the blackcurrant sorbet, please. Man: hmm…. I don’t know. What do you recomend? Waiter: I recomend the French Apple tart. It’s delicious. And the summer pudding is very good, too. Man: I think I´ll have the Franch Apple tart. Waiter: would you like it with cream or ice cream? Man: Ice cream, please. Waiter: would you like coffee now or after your dessert? Man: after, please ¿What about some cheese? There are three main types of cheese in Europe. The first of these is the hard type. For example, in the north of Europe there´s Cheddar from Britain, and Gouda from the Nederlands. Further south you can find Gruyére and Emmental in Switzerland, and Manchego in Spain. And in Italy there’s a cheese which is harder than all others, parmesan. The next grouup is soft cheese. Camembert and brie anre two famous French soft cheese while mozzarella and mascarpone are the best known Italian soft cheese. Many conuntries also have blue cheese. In Britain there´s Stilton, and in Denmark there’s Danish Blue, while in France there’s Roquefort, a soft, creamy blue cheese, nd in Italy there’s dolcelatte, wich is also soft and creamy.

Activity N°1 1. Do you have SOME fresh fruit? 2. Could we have SOME water? 3. Would you like SOME coffe? 4. I’m sorry, we don’t have ANY fresh fish today. 5. Can I get yoe some more drinks? 6. There isn’t any cheese

Barolo Wine — The King of the Wines for Centuries Villa Barolo, is an Italian Red Wine produced by native Nobbiolo grapes. It is a clasic full-bodied and smoth wine, that have many fruit flavors that combine very well with chocolate desserts and delicious cuts of beef. It is called “The King of the Wines”, and a bottle could cost up to 90 euros.

Champagne is a sparkilng wine that comes from a distric east of Paris. The champagne is a prodcut that is produced under the rules of the apellation, therefore, it is impossible to produced Champagne elsewhere worldwide. The grapes used to produce champagne are cultivated and processed in the champagne región, following the rules that demand secondary fermentation of the wine in the bottle to create a carbonation. Some people, use the term “Champaneas” to speak about the process used to make sparkling wine, not for give the name to the final product. 1. Which territory is the most west? / Comarca Nägbee Bugle 2. Which is the province in the most south? / Veraguas 3. Which Island is the more north? / Cubaco 4. Which Lake is the most east? / Bayano Lake 5. Which lake is the most north? / El Porvenir 6. Where is Chitre? / Chitré is North of Las Tablas 7. Where is Las Tablas? / Las Tables is south of Chitré 8. Where is David? / David is east of Puerto Amuelles 9. Where is Puerto Amuelles? / Puerto Amuelles is west of David

Use SHOULD and SHOULDN’T for advice Examples of using should and shouldn’t to ask for and give advice and suggestions: 

I’ve had a really bad headache for the past week. That’s not good – you should go to the doctor.

I want to make more friends, but I don’t know how. First of all, you shouldn’t spend so much time on the computer. You should go out and join a club or start playing a sport instead!

I had a fight with my best friend. What should I do? Hmm… I think you should call her and tell her you’re sorry. Use COULD and COULDN’T for ability in the past

Could and couldn’t are the past forms of can and can’t: 

When I was younger, I could run a mile in 7 minutes. Now it takes me 20 minutes!

Yesterday, I couldn’t find my wallet anywhere – but this morning I found it.

Last year, he couldn’t speak English very well, but now he can.


Use COULD for possibilities in the future Example of could to talk about future possibilities: Do you have any ideas for our publicity campaign? 

Yes, I’ve got a few ideas. I could put advertisements on Facebook and Google. We could also give out pamphlets in our neighborhood. Maybe John could even contact local TV stations.” Use COULD to make polite requests 

Could you please open the window? It’s hot in here.

Could you turn the music down? Thanks.

Could you make 10 copies of this report, please? Use WOULD to talk about unreal or unlikely situations

If I were the president of my company, I would make a lot of changes.

If people were more generous, there wouldn’t be so much poverty in the world today.

She would travel around the world if she had more vacation time.


Note: In this case, would is often shortened to ‘d If I were the president of my company, I’d make a lot of changes. Use WOULD YOU LIKE to make polite offers

Examples of using would you like…? to make polite offers: 

Would you like anything to drink?

A soda would be great. Thanks! 

Would you like to join us for dinner?

I’d love to, but I actually have other plans tonight. 

Would you like to see some pictures from my vacation?

Sure! Don’t use “to” after should, could, and would 

You shouldn’t to smoke.

You shouldn’t smoke. 

We could to order pizza tonight.

We could order pizza tonight. 

I would to buy a new car if I had the money.

I would buy a new car if I had the money. Source:

Ropa Vieja It is a main course that is made by beef (skirt cow), onions, garlic, green peas, corinader, tomato paste, criole peppers, potato, rice, and fry ripe plantain

Pesada de Nance It is a pudding make whit Nance pulp, Brown suggar, cornstarch, evaporated milk, salt, cheese and water.

Chicken Soup It is a soup make with chicken, water, yucca, otoe, corn, culantro, yam, onion, green pepper, salt, garlic, and oregano

Mondongo a la Culona It is a main course make by tripe of cow, onion, yam, pork legs, knuckle of the pork, spanish sausage, celery, culantro, galric, vegetables stock, laurel, tomato paste, salt and pepper.

Three Milk Pudding It is a pudding make with a sponge cake, condense milk, evaporate milk, cream, cinnamon, vanilla and withe rum.

Check In Check Out Get Up Get Out Get In Get Off Get On Break Up Log In Stand Up Switch On Swicht In Switch Off Shut Down Sit Up Sit Down Give Away Go Out Go On Go Up Go Away Put In Push Up Put Away Pull Up Pull Out Push In Turn Off Turn On Turn Up Throw Away

Registrarse Verificar / cerrar la cuenta Levanterse Salir Obtener Bajar Subir Descanso Iniciar/ iniciar sesi贸n Levantarse / lev谩ntate Encender Cambiar Apagar Cerrar Incorporarse Sentarse Regalar Salir Continuar Salir Irte / desaparecer Poner Hacer subir Guardar Levantar Extraer Empujar Apagar Encender Aparecer Tirar

Wake Up


Make Up


Break Out

Fugarse / salir

Close Up


Carry On

Llevar / continuar

Make Out

Distinguir / entender

Open Up


Fill In

Llenar / rellenar

Fill Out

Llenar / rellenar / engordar

Run Over


Run Away


Eat Out

Comer fuera

Drive On

Condufir por

Roll Over Walk Out Walk In

Rodar Salir / abandonar Entrar

Walk On

Caminar sobre

Questions / Questions AUXILIARY + SUBJECT + VERB 1.Could I have your Passport? 2.Can You give me a minute? 3. Do They kwon that today is Friday? 4. Are We Panamenian? 5.Shall I charge this to Your Room? 6. Is She in the room 309? 7. Should He try to Help Her? 8.Must They do their Homerwork? 9. Migth I take Your hand?

Chef de cocina

Chef de cozinha

Excecutive Chef



Under Chef

Chef de Partie

Chefe de area

Line Cook


Chefe de Molao

Sauce Cook






Pastry Chef



Baker Chef


Lavador de prato

Dish washer






Chefe sustituto

Subtitute chef



Fish Monger

Chef de pantry

Encargado de co-

Pantry Chef

mida fresca


KITCHEN UTENSILS Dishwasher: it is a machine that Works with warm water to clean dishes and glases. It is a mechanical device for celaning dishes and eating-utensils. Food processor: is a kitchen appliance used to facilitate repetitive tasks in the preparation.




Listening How to do it right Listen to the two dialogues and answer the questions. Dialogue 1 1. What are they preparing? We have to prepare the lunch vegetables. 2. What must they do first? First, you must wash your hands over there in the hand basin. 3. Do they have to scrape the potatoes? No, we don´t. We boil then the skins on Dialogue 2 4. What does Petra have to do first? First, we have to strip the beds- sheets, pillow cases, everything 5. What does Lyn do? I´ll clean the bathroom. Everything must be spotless 6. List some of the complimentary toiletries. They´re all on the trolley - Soap, shampoo, bath/shower gel, and body lotion.

Responses to the Costumer Verbal Responses Please, can you repeat me please? Pardon me I am sorry One moment, please Can you repeat that, please Could you explain, please Could ypu speak slowly, please Could you spell (cuatimundi), please Could you speak more clarly My english is a Little pour; could you repeat me please I am very sorry, I can’t understand you, but I will found the solution I am sorry, I don’t cach the date          

Physical Responses Smile Keep eye contact Hands movements Always show your palms Do not move feet Do not point Do not touch your hair Keep your hanel away from your mouth Do not bite your lip or hails         

Prohibite Responses Don’t say I don’t understand Never give away your look  

C=k igk = aI You = ju Could = Kd Would = wd Wood = wd Should =  d Suit: sut Ee = I Ea = I Said = sed/saId Your = j3 ade = eId

X = ks Wr = r 18th =  au =   Wh = w Child = t Ild Five = 5 Live = Live = Life = 2 = u Tonight = t naIt Ache = aIk

RACK RATE Terms used in the hotel industry to describe the cost to acustomers that request accommodations for the same day without prior booking arrangements . The rack rate pricetends to be more expensive than the rate that the customer could have received if he/she used a travel agency or third-party service. Rack rates can vary based on the day that the room is requested. For instance, the rack rate may be more expensive on weekends, which are usually high travel days.

GIVING DIRECTIONS PENSAO DA SILVA 1. Straight on for two blooks, ujntil you arrive to Rua Garret , and take a right. 2. Straight on for two more blocks, and take a right to Rua Nova Do Almada. 3. Straight on for one more blocks and take a left to Rua de Sao Nicolao 4. Straight on for one block and on the corner, on the other side of the street is the Pensao Galicia

ROSSIO STATION 1. Go outside of the Sao Domingo Chuch and straight on for 3 blocks, and in front of you is going to be the Rossio Station. RUS DO BETESGA 1. Take a rigth, straight on for two blocks and take a right to Rua Garret. 2. Straight on for 3 more blocks and take a left to Rua Do Correia. 3. Straight on for two more blocks and finally take a right to Rua Da Betesga.


DIFERENCES 1. The frases in the door 2. The picture in the wall 3. Pens and pencils in the floor, under the table 4. The flower vase 5. The papers in the table 6. The position of the bird in the window 7. Tha man is speaking by a phone, and tin the other is speaking by a cellphone 8. The man in the table is sleeping and in the other photograf is seeing the bird 9. A cat and a mous 10. The masn has a stapler and in the other picture has a hole puncher 11.The man is smoking and the man is not smoking 12. The photocopier has a cover and in the the other picture doesn´t has a cover 13.The women has more pappers in the picture one than in the picture two. 14.The cooffe machine is working in the picture one, and is broken in the picture two 15. In the picture one the man is not there and in the picture two, the man is not there 16. The man in the computer is angry, and in the picture two is relax

TAG QUESTIONS Rule N°1: change the statement to the question. Change the affirmative to the negative, and the negative to the afiermative. Rule N°2: use have and be in the statements and questions. Rule N°3: for main verbs “DO” in the questions. 1. She watched the Dolphins. Does not she? 2. He drives a porshe. Does not he? 3. I cook a lot. Do not I? 4. We will go to lima. Will not we? 5. Demphra is not Panamenian. Is she? 6. The boy was hungry. Was not he? 7. Does he like this song. Does not he? 8. I usually read a book in the train. Do not I 9. Elise and her husband eat lunch at 12:00 o’clock. Do not they? 10. I usually walk to school. Do not I 11. I don’t eat meat. Do I 12.Did you go to the shop. Did not you? 13.Do you live here. Do not you? 14. The TV in our hotel room is not working. Does not it? 15. My brother is a doctor. Does not he? 16.You study hospitality. Do not you? 17.She has not been to darien. Does not she? 18.We need to syudy for the exam. Do not we? 19.He does not like mondongo. Does he? 20.It is M for Mike. Does not it?

PRESENT PERFECT S + HAVE /HAS + VPP + COMPLEMENT 1. I have had eaten pasta 2. You have gone to the cinema 3. They have boguth a new camera 4. She has stuidied Hsopitality in Panamรก 5. He has built a new buildind in the 50th street 6. The airplane has arrived at time 7. The president has done a lot of good Works

SIMPLE PAST S + VP + COMPLEMENTEN 1. I ate pasta 2. You went to the cinema 3. They bought a new camera

4. She studied Hospitality in Panamรก 5. He built a building 6. The ariplane arrived at time 7. The president did a lot of good Works

S + MODAL + HAVE + BEEN + MAIN V + COMPLEMENTE 1. The mondongo should have been cooked longer 2. The dishes should have been steralized in hot water 3. Champgane should have been bougth yesterday 4. The light bulb should have been replaced 5. Oru bath should have been cleaned 6. The rubbish should have been emptyed 7. These glases should have been washed 8. The TV should have been mended 9. Our taxi shuold have been ordered 1. Our bathroom has not been cleaned / I´m sorry, it should have been cleaned 2. The minibar is empty / I’m sorry it should have been refill 3. The bathroom dors not have any new soap or shampoo / I’m sorry it shuold have been changed 4. We asked for a quieter room / I´m sorry, we should have been replaced your room 5. There´s something wrong with the air—conditioning / I’m sorry. It should have been repared 6. We order room service twenty minutes ago / I´m sorry, it should have been brought 10 minutes ago

English Portfolio for The Tourism and Hospitality Industry  
English Portfolio for The Tourism and Hospitality Industry  

It is a Portfolio of my english class for Tourism, in the "Universidad Interamericana de Panamá" in the city of Panama...