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UED Spec Document - #14103 Resolution Center Claim Type Switching

UED Spec Resolution Center Claim Type Switching (#14103) Product Marketing Manager: Chris Wang Responsible for initiating UED Spec and coordinating with the rest of UED team to deliver the spec on time

UED Lead: Richard de la Rosa Responsible for initiating UED Spec and coordinating with the rest of UED team to deliver the spec on time

UED Team Content: Bryan Wright Responsible for final content including copy edit, legal review and adaptation

UI Designer: David King Responsible for user flow, wire frames and interaction details

Visual Designer: David King Responsible for final mock-ups, graphic assets and pixel level details

Revision History Revision Date

Author

Description of Changes

7/13/2008

David King

Scope

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UED Spec Document - #14103 Resolution Center Claim Type Switching

Table Of Contents Summary Of Objectives

3

Associated Documents

3

Globalization Overview

4

Globalization Checklist

5

Flow Diagrams 1. Flow Diagram: SNAD (Item)(Significantly Not As Described) 2. Flow Diagram: INR (Item Not Received) 3. Flow Diagram: Claim Type Switch: Dispute 4. Flow Diagram: Claim Type Switch: Claim 5. Flow Diagram: Claim Type Switch: Appeal

6 7 8 10 12

Interaction Details Figure 1.1 Page Title Goes Here

9 10

Visual Design Figure 1.1 Page Title Goes Here

12 13

Content Figure 1.  Figure 2. 

14 15 17

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UED Spec Document - #14103 Resolution Center Claim Type Switching

Summary Of Objectives Create flow and pages to represent the functionality and user experience of Resolution Center: Claim Type Switching. 1. Buyer and Seller Facing Pages 2. Admin Tool (Agent Facing) Pages

Associated Documents Functional Spec: https://clarity.paypal.com/niku/app?action=dms.ProjectsfileManager&folderId=6280409&returnAction=dms.Projec tsFileManager&cancelAction=dms.ProjectsFileManager&actionItemId=&id=5004415&type=Projects&taskID=&from Page=&rootFolderId=& Content Documents: https://clarity.paypal.com/niku/app?action=dms.ProjectsfileManager&folderId=6311622&returnAction=dms.Projec tsFileManager&cancelAction=dms.ProjectsFileManager&actionItemId=&id=5004415&type=Projects&taskID=&from Page=&rootFolderId=& Flow Documents (Diagrams): https://clarity.paypal.com/niku/app?action=dms.viewFile&fileId=6318489&fileName=claim%20type%20switch%20 %20%20flows.pdf Flow Documents (Page Flow): https://clarity.paypal.com/niku/app?action=dms.viewFile&fileId=6343275&fileName=14103%20res%20ctr%20 cts%20page%20flow%2005.pdf

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UED Spec Document - #14103 Resolution Center Claim Type Switching

Globalization Overview Localized Countries: Country

Release

United States (US)

x

Canada (CA)

x

Note

Switzerland (CH) China (CN) Australia (AU)

x

United Kingdom (UK)

x

Germany (DE) France (FR) Italy (IT) Spain (ES) Austria (AT) Netherlands (NL) Belgium (BE) Poland (PO) Japan (JP) This page was mysteriously left blank Non-Localized Countries: Country

Release

Note

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UED Spec Document - #14103 Resolution Center Claim Type Switching

Globalization Checklist Check [X] each item below that your feature design complies with. For items that are unchecked, provide an explanation in the Comments section, referencing the page number/s in the spec. See the Global Checklist Guidelines for more details and examples. To submit feedback and suggestions about this checklist, send email to “DL-PP-M-UI-Design-Global-Checklist�. #

Checkbox Item and Description

1.

[ ]

Text Length Allow for a minimum 30% increase in text length for translation. Check the effect of translation on vertical and horizontal layouts, e.g. tables, columns and containers

2.

[ ]

Embedded Widgets Avoid embedding images, fields or controls within sentence structures

3.

[ ]

Page Layout Allow flexibility for changes in content and components (e.g. adding or removing components) in localization

4.

[ ]

Image Size Keep page layouts flexible to accommodate changes in image size during localization. Consult Visual Design

5.

[ ]

Font Size If specifying a non-standard font size, use a minimum size of 11px for Latin scripts. For character based languages such as Chinese, use a minimum size of 12px Regular or 14px Bold

6.

[ ]

Formatting Conventions Consider local formatting conventions for date, currency, numeric format, address and phone

7.

[ ]

Translation Consider translation issues for all content. Consult PayPal Content Guidelines

8.

[ ]

Printable Pages Limit the width of printable pages to 630px

9.

[ ]

Page Download Time Create lightweight pages by minimizing use of images, reuse existing components and standard CSS styles

#

Comments

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UED Spec Document - #14103 Resolution Center Claim Type Switching

fig. 1.0 Templates: SNAD Flow

Dispute

Escalate

Disagrees/ No Response

Seller Response

1. Proof of Refund 2. Partial Refund 3. Request Police Report

1. Seller Gives Full Refund 2. Seller Agrees to Partial Refund Request

1. Seller Offers Refund 2. Buyer Returns Item

Buyer Response

PayPal Review Buyer Return

Buyer Accepts Partial Refund

Seller Wins

Buyer Return (Await Tracking)

Seller Review Tracking

PayPal Review Tracking Not Accepted

Timeout

Tracking Approved

Closed

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UED Spec Document - #14103 Resolution Center Claim Type Switching

fig. 1.0 Templates: INR Flow

Dispute

Escalate

Full Refund

Await Seller Response

Accept Tracking

Buyer Response

Proof of Refund

PayPal Review

Closed

Appeal

New Page Modified Page Existing Page Non-PayPal Page Email Pop-up Page WAP Page SMS Message IVR Call System Decision Concurrent Actions Continue From/To

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UED Spec Document - #14103 Resolution Center Claim Type Switching

fig. 2.0 Claim Type Switch: Dispute Flow Dispute

1.0 Modified Page Resolution Center Dispute Detail - # ID and Status (Buyer) Messages Options Switch Claim from INR to SNAD

1. Escalate this dispute to a PayPal Claim

N

2. Close this dispute

Y

3. Switch the reason for dispute (tutorial / instructions / learn more - specific to auto-escalate to claim when switching from INR to SNAD)

1.0 Email (Buyer)

1.0 Email (Seller)

1. INR Dispute Cancelled 2. Switch to SNAD: auto-escalate to SNAD 3. SNAD Claim received: await seller response

1. Buyer rec'd item: INR Dispute Cancelled 2. Buyer has filed SNAD Claim 3. Request Seller Response to SNAD Claim (# Days)

Escalate

1.0 Modified Page Resolution Center Claim Detail - # ID and Status (Buyer)

1.0 Modified Page Resolution Center Claim Detail - # ID and Status (Seller)

1. Your INR has been Closed 2. Your Switch has been rec'd - in doing so, it has been automatically escalated to a SNAD Claim

1. INR Dispute has been Closed 2. Buyer has Switched Dispute Reason to SNAD - in doing so, it has been automatically escalated to a claim (SNAD)

What happens next

What happens next

Await Seller response

Await Seller response

If you have resolved this problem, you can cancel this claim anytime

If you have resolved this problem, you can cancel this claim anytime

Full Refund

Await Seller Response

Accept Tracking

Buyer Response

Proof of Refund

PayPal Review Disagrees/ No Response

Seller Response

Closed 1. Proof of Refund 2. Partial Refund 3. Request Police Report

1. Seller Gives Full Refund 2. Seller Agrees to Partial Refund Request

Appeal

1. Seller Offers Refund 2. Buyer Returns Item

Buyer Response

PayPal Review Buyer Return

Buyer Accepts Partial Refund

Seller Wins

Buyer Return (Await Tracking)

Seller Review Tracking

PayPal Review Tracking Not Accepted

Timeout

Tracking Approved

Closed

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UED Spec Document - #14103 Resolution Center Claim Type Switching

For full size flow diagram please click the following link: Flow Documents: (PDF versions of Flows) https://clarity.paypal.com/niku/app?action=dms.ProjectsfileManager&folderId=6311622&returnAction=dms.Projec tsFileManager&cancelAction=dms.ProjectsFileManager&actionItemId=&id=5004415&type=Projects&taskID=&from Page=&rootFolderId=&

New Page Modified Page Existing Page Non-PayPal Page Email Pop-up Page WAP Page SMS Message IVR Call System Decision Concurrent Actions Continue From/To

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UED Spec Document - #14103 Resolution Center Claim Type Switching

fig. 3.0 Claim Type Switch: Claim Flow Dispute

Escalate

1.0 Mod Pg: Res Ctr Dispute Escalation Confirmation (Buyer) - Your dispute has been escalated 1. If you have resolved this problem, you can cancel this claim anytime 2. If you have received the item while this claim was being processed, but it is not as described, you can switch (escalate) to SNAD claim

1.0 Mod Pg: Res Ctr (INR) Claim Detail (Buyer) Your INR has been escalated to a claim What happens next Await Seller response

Y

Switch Claim from INR to SNAD

N

1.0 Email (Buyer)

1.0 Email (Seller)

1. INR Claim Closed 2. SNAD Claim rec'd: being processed

1. Buyer rec'd item - INR Claim Closed 2. Buyer has filed SNAD Claim 3. Request Seller Response to SNAD Claim (# Days)

Disagrees/ No Response

Seller Response

Full Refund

Await Seller Response

Accept Tracking

Buyer Response

1. If you have resolved this problem, you can cancel this claim anytime 2. If you have received the item while this claim was being processed, but it is significantly not as described, you can switch the claim here (tutorial / instructions / learn more - specific to auto-escalate to claim when switching from INR to SNAD)

Proof of Refund

1. Proof of Refund 2. Partial Refund 3. Request Police Report

1. Seller Gives Full Refund 2. Seller Agrees to Partial Refund Request

1. Seller Offers Refund 2. Buyer Returns Item

PayPal Review Buyer Response

Closed

PayPal Review Appeal

Buyer Return

Buyer Accepts Partial Refund

Seller Wins

Buyer Return (Await Tracking)

Seller Review Tracking

PayPal Review Tracking Not Accepted

Timeout

Tracking Approved

Closed

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UED Spec Document - #14103 Resolution Center Claim Type Switching

For full size flow diagram please click the following link: Flow Documents: (PDF versions of Flows) https://clarity.paypal.com/niku/app?action=dms.ProjectsfileManager&folderId=6311622&returnAction=dms.Projec tsFileManager&cancelAction=dms.ProjectsFileManager&actionItemId=&id=5004415&type=Projects&taskID=&from Page=&rootFolderId=&

New Page Modified Page Existing Page Non-PayPal Page Email Pop-up Page WAP Page SMS Message IVR Call System Decision Concurrent Actions Continue From/To

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UED Spec Document - #14103 Resolution Center Claim Type Switching

fig. 3.0 Claim Type Switch: Appeal Flow

1.0 Existing Page SNAD Selection Reasons

1.0 Email (Buyer)

1.0 Email (Seller)

- New Case Opened (SNAD) - Await Seller Response (# Days)

- Buyer has Appealed Case - New Case Opened (SNAD) - Await Response (# Days)

1.0 Mod Pg: Res Ctr (SNAD) Claim Details (Buyer)

1.0 Mod Pg: Res Ctr (SNAD) Claim Details (Seller)

- New Case Opened - (APPEAL) SNAD Claim (# ID) - Cancel Claim (Link)

- New Case Opened - (APPEAL) SNAD Claim (# ID) - Require Seller Response

Dispute

Disagrees/ No Response

Seller Response

Escalate

1. Proof of Refund 2. Partial Refund 3. Request Police Report Full Refund

Await Seller Response

Accept Tracking

Buyer Response

Proof of Refund

1. Seller Gives Full Refund 2. Seller Agrees to Partial Refund Request

1. Seller Offers Refund 2. Buyer Returns Item

Buyer Response

PayPal Review PayPal Review Closed

Buyer Return

Buyer Accepts Partial Refund

1.0 Mod Pg: Res Ctr Claim Details (Buyer)

1.0 Mod Pg: Res Ctr Claim Details (Seller)

- (Notify) BUYER has lost case - INR Case (# ID) is now closed - (What Happens Next) APPEAL LINK

- (Notify) BUYER has lost case - INR Case (# ID) is now closed - Case Summary Table

Appeal Seller Wins

Buyer Return (Await Tracking)

Seller Review Tracking

PayPal Review Tracking Not Accepted

1.0 Mod Pg: Res Ctr Claim Details (Buyer)

Timeout

1.0 New Page - Appeal Conditions - Claim Switch Conditions - SNAD Claim Escalation

- Case (# ID) is now closed - APPEAL is being processed - Case Summary Table Continue

Tracking Approved

Back to Res Ctr Case Page

1.0 Mod Pg: Res Ctr Claim Details (Seller) - (Notification) BUYER has lost case - INR Case (# ID) is now closed - Case Summary Table

Closed

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UED Spec Document - #14103 Resolution Center Claim Type Switching

For full size flow diagram please click the following link: Flow Documents: (PDF versions of Flows) https://clarity.paypal.com/niku/app?action=dms.ProjectsfileManager&folderId=6311622&returnAction=dms.Projec tsFileManager&cancelAction=dms.ProjectsFileManager&actionItemId=&id=5004415&type=Projects&taskID=&from Page=&rootFolderId=&

New Page Modified Page Existing Page Non-PayPal Page Email Pop-up Page WAP Page SMS Message IVR Call System Decision Concurrent Actions Continue From/To

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UED Spec Document - #14103 Resolution Center Claim Type Switching

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UED Spec Document - #14103 Resolution Center Claim Type Switching

Interaction Details

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UED Spec Document - #14103 Resolution Center Claim Type Switching

Figure 1.1 Resolution Center - Open Dispute

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UED Spec Document - #14103 Resolution Center Claim Type Switching

Page Overview: Page Type: Module A: Label

Type

Behavior

Type

Behavior

Type

Behavior

Type

Behavior

Type

Behavior

Type

Behavior

Module B: Label

Module C: Label

Module D: Label

Module E: Label

Module F: Label

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UED Spec Document - #14103 Resolution Center Claim Type Switching

Figure 1.2 Dispute Reason

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UED Spec Document - #14103 Resolution Center Claim Type Switching

Page Overview: Page Type: Module A: Label

Type

Behavior

Type

Behavior

Type

Behavior

Type

Behavior

Type

Behavior

Type

Behavior

Module B: Label

Module C: Label

Module D: Label

Module E: Label

Module F: Label

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UED Spec Document - #14103 Resolution Center Claim Type Switching

Figure 1.3 Dispute Details (INR - Seller View)

A

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UED Spec Document - #14103 Resolution Center Claim Type Switching

Page Overview: Page Type: Module A: Label

Type

Behavior

How dispute resolution works

Link

Brings user to tutorial pages explaining the dispute resolution process

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UED Spec Document - #14103 Resolution Center Claim Type Switching

Figure 1.4 Dispute Details (INR - Buyer View)

A

C

B

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UED Spec Document - #14103 Resolution Center Claim Type Switching

Page Overview: Page Type: Module A: Label

Type

Behavior

Status Content

Content

Non-interactive information content. Status and next step information for buyer

Label

Type

Behavior

Dispute Change Link

Link to instantiation

Link brings user to change current flow to new flow (change INR dispute to SNAD claim flow)

Label

Type

Behavior

How dispute resolution works

Link

Brings user to tutorial pages explaining the dispute resolution process

See Content doc. Pg 02 Module B:

See Content doc. Pg 02 Module C:

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UED Spec Document - #14103 Resolution Center Claim Type Switching

Figure 1.5 End Dispute (INR), Escalate to Claim (INR) - Reason Select (Conditional Checkbox)

A

B

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UED Spec Document - #14103 Resolution Center Claim Type Switching

Page Overview: Page Type: Module A: Label

Type

Behavior

Additional information check box

Check box

User must agree to provide information to PayPal’s investigation of their case, in order to continue with this action

Label

Type

Behavior

Continue, Cancel buttons

Instantiation Buttons

Button labels may be subject to page conditions and placement in flow.

See Content doc. Pg 03 Module B:

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UED Spec Document - #14103 Resolution Center Claim Type Switching

Figure 1.6 Dispute Switch (Conditional Checkbox)

A

B

C

D

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UED Spec Document - #14103 Resolution Center Claim Type Switching

Page Overview: Page Type: Module A: Label

Type

Behavior

Change your dispute reason

New title and content

Inform user of the conditions involved in changing their INR dispute (to a SNAD claim)

Label

Type

Behavior

Additional information check box

Check box

User must agree to provide information to PayPal’s investigation of their case, in order to continue with this action

Label

Type

Behavior

Continue, Cancel buttons

Instantiation Buttons

Button labels may be subject to page conditions and placement in flow.

Label

Type

Behavior

Error alert

Alert notification

New content: alerts user that clicking the check box is a condition of proceeding forward from this page

See Content doc. Pg 04 Module B:

See Content doc. Pg 04 Module C:

Module D:

See Content doc. Pg 04

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UED Spec Document - #14103 Resolution Center Claim Type Switching

Figure 1.8 Claim Details (INR - Buyer View)

A

B

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UED Spec Document - #14103 Resolution Center Claim Type Switching

Page Overview: Page Type: Module A: Label

Type

Behavior

Claim Details What Happens Next: content with link to change INR claim to SNAD claim

New content and link

New content informing user of availability of claim change; link to enable claim change

Label

Type

Behavior

How dispute resolution works

Link

Brings user to tutorial pages explaining the dispute resolution process

See Content doc. Pg 05 Module B:

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UED Spec Document - #14103 Resolution Center Claim Type Switching

Figure 1.9 Claim Details (INR - Seller View)

A

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UED Spec Document - #14103 Resolution Center Claim Type Switching

Page Overview: Page Type: Module A: Label

Type

Behavior

How dispute resolution works

Link

Brings user to tutorial pages explaining the dispute resolution process

See Content doc. Pg 06

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UED Spec Document - #14103 Resolution Center Claim Type Switching

Figure 2.0 Claim Switch (Conditional Checkbox)

A

B

C

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UED Spec Document - #14103 Resolution Center Claim Type Switching

Page Overview: Page Type: Module A: Label

Type

Behavior

Change your claim reason

New page, title and content

Inform user of the conditions involved in changing their INR claim (to a SNAD claim)

Label

Type

Behavior

Additional information check box

Check box

User must agree to provide information to PayPal’s investigation of their case, in order to continue with this action

Label

Type

Behavior

Continue, Cancel buttons

Instantiation Buttons

Button labels may be subject to page conditions and placement in flow.

See Content doc. Pg 07 Module B:

See Content doc. Pg 07 Module C:

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UED Spec Document - #14103 Resolution Center Claim Type Switching

Figure 2.1 Dispute Item Reason Select (SNAD - MIPS Option)

A

B

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UED Spec Document - #14103 Resolution Center Claim Type Switching

Page Overview: Page Type: Module A: Label

Type

Behavior

Optional: MIPS case text boxes

Text boxes

Text boxes appear per item in MIPS cases. Enable user to provide further description in addition to automated checklist process. (2000 character limit)

Label

Type

Behavior

Continue, Cancel buttons

Instantiation Buttons

Button labels may be subject to page conditions and placement in flow.

Module B:

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UED Spec Document - #14103 Resolution Center Claim Type Switching

Figure 2.2 Claim Details (Confirm change INR to SNAD) (SNAD - Buyer View)

A

B

C

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UED Spec Document - #14103 Resolution Center Claim Type Switching

Page Overview: Page Type: Module A: Label

Type

Behavior

Alert notification

Alert box

New alert content: notify user that they have successfully changed their INR dispute to an escalated SNAD claim.

Label

Type

Behavior

Claim Details What Happens Next: content with link to change INR claim to SNAD claim

New content and link

New content informing user of availability of claim change; link to enable claim change

See Content doc. Pg 09 Module B:

See Content doc. Pg 09 Module A (Conditional to Appeal): Label

Type

Behavior

Page Title

Title

Conditional (Appeal Case): Not as described - Claim - Appeal #PP123-456-789

See Content doc. Pg ??

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UED Spec Document - #14103 Resolution Center Claim Type Switching

Figure 2.3 Claim Details - Case Lost (SNAD - Seller)

B

A

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UED Spec Document - #14103 Resolution Center Claim Type Switching

Page Overview: Page Type: Module A: Label

Type

Behavior

How dispute resolution works

Link

Brings user to tutorial pages explaining the dispute resolution process

Label

Type

Behavior

Page Title

Title

Conditional (Appeal Case): Not as described - Claim - Appeal #PP123-456-789

Module B:

See Content doc. Pg ??

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UED Spec Document - #14103 Resolution Center Claim Type Switching

Figure 2.4 Claim Details - Case Lost (INR - Buyer)

C

A

B

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UED Spec Document - #14103 Resolution Center Claim Type Switching

Page Overview: Page Type: Module A: Label

Type

Behavior

Content and Appeal link

Text and text navigation link

Content informs buyer of status of case (lost); provides link to open appeal process

Label

Type

Behavior

How dispute resolution works

Link

Brings user to tutorial pages explaining the dispute resolution process

See Content doc. Pg 11 Module B:

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UED Spec Document - #14103 Resolution Center Claim Type Switching

Figure 2.5 Claim Appeal (Conditional Checkbox)

A

B

C

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UED Spec Document - #14103 Resolution Center Claim Type Switching

Page Overview: Page Type: Module A: Label

Type

Behavior

Appeal claim decision

New title and content

Inform user of the conditions involved in appealing their claim decision and re-opening a case to do so

Label

Type

Behavior

Additional information check box

Check box

User must agree to provide information to PayPal’s investigation of their case, in order to continue with this action

Label

Type

Behavior

Continue, Cancel buttons

Instantiation Buttons

Button labels may be subject to page conditions and placement in flow.

See Content doc. Pg 12 Module B:

See Content doc. Pg 12 Module C:

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UED Spec Document - #14103 Resolution Center Claim Type Switching

Figure 2.6 Admin Tool - Creat Case - Switch Case

A

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UED Spec Document - #14103 Resolution Center Claim Type Switching

Page Overview: Page Type: Module A: Label

Type

Behavior

Switch case button

Instantiation Button

Provide admin new label to ‘switch case’ when appropriate (from ‘create case’)

See Content doc. Pg 13

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UED Spec Document - #14103 Resolution Center Claim Type Switching

O

A

ut

of

Sc

op

e

Figure 0.0 Tutorial 01 (Buyer View)

B

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UED Spec Document - #14103 Resolution Center Claim Type Switching

Page Overview: Page Type: Module A: Label

Type

Behavior

Tutorial (Buyer): Step 4 content

Text

Content and links to describe dispute resolution processes; include content regarding dispute/claim change process

Label

Type

Behavior

Tooltip/Balloon callout

Content

Describes dispute/claim change conditions to buyer

See Content doc. Pg 14 Module B:

See Content doc. Pg 14

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UED Spec Document - #14103 Resolution Center Claim Type Switching

O

A

ut

of

Sc

op

e

Figure 0.0 Tutorial 02 (Buyer View)

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UED Spec Document - #14103 Resolution Center Claim Type Switching

Page Overview: Page Type: Module A: Label

Type

Behavior

Tutorial (Buyer): Step 5 content

Text

Content describing dispute resolution processes; include content regarding dispute/claim change process

See Content doc. Pg 15

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UED Spec Document - #14103 Resolution Center Claim Type Switching

O

ut

of

Sc

op

e

Figure 0.0 Tutorial 01 (Seller View)

A

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UED Spec Document - #14103 Resolution Center Claim Type Switching

Page Overview: Page Type: Module A: Label

Type

Behavior

Tutorial (Seller): Step 3 content

Text

Content describing dispute resolution processes; include content regarding dispute/claim change process

See Content doc. Pg 16

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UED Spec Document - #14103 Resolution Center Claim Type Switching

O

A

ut

of

Sc

op

e

Figure 0.0 Tutorial 02 (Seller View)

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UED Spec Document - #14103 Resolution Center Claim Type Switching

Page Overview: Page Type: Module A: Label

Type

Behavior

Tutorial (Seller): Step 4 content

Text

Content describing dispute resolution processes; include content regarding dispute/claim change process

See Content doc. Pg 17

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UED Spec Document - #14103 Resolution Center Claim Type Switching

A

B

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UED Spec Document - #14103 Resolution Center Claim Type Switching

Page Overview: Page Type: Module A: Label

Type

Behavior

Content

Content Adaptation

Provide user with clear explanation on disputed items selection. Decision point for user to differentiate remaining disputed items from previously disputed items that are now resolved and should no longer continue as disputed items.

Label

Type

Behavior

Continue, Cancel buttons

Instantiation Buttons

Button labels may be subject to page conditions and placement in flow.

Type

Behavior

Module B:

Module C: Label

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UED Spec Document - #14103 Resolution Center Claim Type Switching

A

B

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UED Spec Document - #14103 Resolution Center Claim Type Switching

Page Overview: Page Type: Module A: Label

Type

Behavior

Content

New Content

Content to describe when user has ‘unchecked’ an item in disputed item selection, to denote the reason the item dispute is closed.

Label

Type

Behavior

Continue, Cancel buttons

Instantiation Buttons

Button labels may be subject to page conditions and placement in flow.

Type

Behavior

Module B:

Module C: Label

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UED Spec Document - #14103 Resolution Center Claim Type Switching

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UED Spec Document - #14103 Resolution Center Claim Type Switching

Content This section provides final content.

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UED Spec Document - #14103 Resolution Center Claim Type Switching

NOTES: • All content displayed in RED denotes dynamic data. Actual display should be in default font color. • Comments to implementation teams are called out and entirely in GREEN. These should not be included on the page. • International content: If content is the same as source content, it is indicated for the relevant module. If content has been changed, the new content is displayed in the specific module. Figure 1. (Source) US Content Module A: Content for module A Module B: Content for module B Module C: Content for module C Figure 2. (Source) US Content Module A: Content for module A Module B: Content for module B Module C: Content for module C UK Content Module A: Content for module A Module B: Content for module B Module C: Content for module C

PayPal Inc. Confidential and Proprietary

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UED Spec Document - #14103 Resolution Center Claim Type Switching

DE Content FR Content AU Content ES Content NL Content

PayPal Inc. Confidential and Proprietary

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PayPal: Buyer-Seller Dispute Resolution (Production Spec)