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welcome to your NEW print ordering system...

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This guide will tell you everything you need to know about how to edit your templates and manage your orders. To get started you need your login details (which you can make a note of on the card below). If you have not already received your login details you can contact your Client Service Team who will email them to you. Contact details for your Client Service Team can be found on the back cover of this booklet. They are your first point of contact should you have any questions. You should also contact your Client Service Team should you require anything that falls outside of your print ordering system.

your login details:

your Client Service Team: Address:

Username: North Bradford

Albion Mills, Bradford, BD10 9TQ t:

01274 420091




what your system does . . . online ordering : as easy as 1,2,3, erm . . . 4

track the progress of your orders

print off copies of old invoices Always have your paperwork at





View all your orders and their current status at a glance. Browse through all your previous designs and quickly reorder.

your fingertips. Your past invoices are stored online for you to view and print off when you need them. You’ll never have to chase an invoice again.

Enter your username and password. We’ve created a password for you (see the pop-out card opposite) – change it to something more memorable today.


Edit your templates (see pages 6-8 for instructions on how to do this).


Place your order and make payment online. Place your order before 3pm to start the turnaround clock ticking!


the dashboard The system works on most internet browsers such as Firefox, Explorer and Safari. You will also need Adobe Flash player which you can download for free at Once you have logged in you will be directed to your ‘dashboard’ which you can see an example of below. This gives you access to all templates, your order history and invoices. Any functions marked with an asterisk (*) may not be available for you to use due to brand guidelines.

Templates: This is where you will spend most of your time. This tab is where you access your templates. See pages 6-8 for detailed instructions on how to edit templates and how to use them to place orders.

Your Orders: Track your orders in progress and review your completed orders in this tab. Simply click on the job number from the list to view the Job Summary.


Your details: This is where you can update your contact details and change your password.

job summary Messages: Send an email to your Client Service Team here.

Invoices: Any invoice receipts we email to you will be saved here for you to review and print off. If you would like a weekly invoice, rather than individual job invoices, you can request this under the Settings tab: Settings > Invoicing preferences > ‘send me a weekly consolidated invoice’

Files and Images: Store logos and images you would like to use in your templates here*. Download these images wherever you are using the online system. Upload images and files directly from your desktop to this folder*. The Summary section confirms the order details – the product type, specification, despatch Status: This column shows the status of each of your orders. You can see what we’re doing with it at the moment, or any actions we’re waiting for from you.

Reorder: If you’d like to place an order based on a previous job, simply click the reorder link to place a repeat order.

instructions, turnaround and financial details.

Remember to rename all of your jobs appropriately when ordering. This makes them easier to identify at a later date and when placing reorders.


editing templates

Quit & Cancel: Click here if you don’t want to save your

Editing templates through the system is as simple as using

design or place an order.

PowerPoint™ and any changes you make are instant. This is what a typical template will look like on your screen when you

Save: If you are not ready to place an order, click

are editing. Take some time to familiarise yourself with the key functions

here to save your design. Your edited design will be

highlighted on these pages. Any functions marked with an asterisk (*) may

saved for you with the date and time recorded, so

not be available for you to use due to brand guidelines.

you can revisit it at any time to place an order.

Front/Reverse: Use these tabs to switch between the front and reverse of your design. If the Reverse tab is not visible – your design is single sided.

Edit: All areas with the


can be modified and edited.


Proof it before you print it... Make sure you have edited ALL areas before placing your order. Use the Preview and Fit to page tools to verify that all areas of your design have been personalised before proceeding to the Next step.

Preview: Click here to remove all

buttons from

your screen and preview your edited design more clearly. To return to editing your design, click

Next step: Click here to place your order once you have completed editing your design.

Zoom: Use these tools to focus on specific parts of the design or when editing small areas of text.

editing text Font: Change the font type where applicable*. Undo: This function will erase any editing you have just made to the selected text box. Spell check: This function will detect incorrect spellings within the text box and underline them for correction. PLEASE NOTE: This function is not a ‘safety net’ feature and will not detect all incorrect spellings, we advise you to proof read all text areas before placing an order. It is your responsibility to check for any errors or incorrect spelling.

Fit to page: Use this function to zoom out and view the full design after zooming in on selected areas.

Drag: You can navigate around the editing screen using either the scroll bar or the Drag tool. Click here to activate and deactivate the Drag tool as required.

Revert: This function will undo any changes you have made to the selected text box and return to the template’s original details.

Colour: Change the font colour where applicable*.


editing images & logos Use the Image Editor palette to edit images within your design. Images can also be moved or scaled by clicking and dragging using your cursor.

Move: Manoeuvre the image around

digital asset store

within its frame.

Rotate: Images can be rotated clockwise and anti-clockwise within the image frame.

Scale: Zoom into a selected area of the image for a close-up.


Replace: Change the image for an alternative from your files and images library or upload a new one from your computer following the instructions*. See the next page for more information on what files to upload.

uploading images There are several factors which effect how images print. To make sure that you get the most out of your full colour images, please read these essential guidelines on uploading images to your image library*. If you are unsure about this please contact your Client Service Team for advice. RESOLUTION: For colour images such as photographs, we recommend a resolution between 250-350dpi (dots per inch). Any lower and the printed result will start to look jagged and pixelated. Beware of images taken from the web too – these are often 72dpi which will look fine on your screen, but will look very jagged and pixelated when printed. For black and white line-art (graphics, text or logos) we recommend a higher resolution of 1200dpi. Any lower and it may look a bit blurry.

look out for . . . This alert indicates that the image you have selected is low resolution and will look jagged and pixelated when printed. In this situation it is best to find an alternate image to use in your design.

FORMAT: Images should be in flattened TIFF format to get the best results. GIF or JPEG formats compress the image and actually discard information, causing colour shifts and blurriness. COLOUR MODE: Images should be converted to CMYK. RGB images will have a generic RGB > CMYK conversion applied to them, which can result in a washed out appearance.

Such images are best saved as Bitmap or Greyscale so they only use

LAYERS: If your image contains layers, these should be flattened before

the black channel – eliminating the chance of any movement between

finally saving your image. Don’t apply any compression – it’s likely to cause

the colour channels (known as mis-

problems (so LZW, JPEG and ASCII encoding are all no-nos). Please don’t


embed any colour profiling as this may accidentally overwrite your colour

COPYRIGHT: Make sure you have the right to use an image or photo before you start printing it on your marketing

settings. Images to be used on the black (K) and white reverse of a job should be saved as greyscale as any C,M,Y information may be discarded when the job is processed.

material. Unauthorised use of copyright

If the background of your image is intended to match the background

material can result in

colour of the template – you’ll need to check the CMYK values match, as

legal action being taken against you.

ce Note the differen between 300 dpi 72 images (top) and dpi image (below)

any difference will be noticeable when printed.


full colour: what can I expect? CMYK process colour, often referred to as ‘full colour’, is the process used by A wide range of colours can be achieved by mixing different amounts of the four primary inks – Cyan, Magenta, Yellow and Black. RGB: Monitors, cameras and scanners use a combination of Red, Green and Blue light (RGB) to reproduce colour. Colours often appear, brighter, stronger and more vivid when viewed on a monitor and every monitor is different. Monitors should not be relied upon to provide an accurate reproduction of the printed colours. PANTONE® SPOT COLOURS: These are ready mixed colours that are printed one at a time. Not all Pantone® colours have a direct CMYK equivalent. Bright oranges, bright blues and bright greens tend to show the biggest colour shifts. A Pantone® Colour Bridge (Euro) swatch book can be used to find and visualise the closest CMYK equivalent. Any spot colours should be converted to their nearest CMYK equivalent. If there is no direct conversion the software will choose the closest CMYK equivalent which may be noticeably different from the original spot colour. Note: Not all pantone colours have a direct CMYK equivalent.


colour variation Colour variation is inherent in any print process so don’t expect a perfect match to your chosen colour. The examples to the right will give you an idea of how your chosen colour may actually look when printed. Remember, full colour printing achieves a wide range of colours by mixing different amounts of the four primary inks – Cyan, Magenta, Yellow and Black. The more primary inks that are used to produce a given colour, the more room there is for a shift in the overall hue, this is why certain colours like browns are more difficult to print consistently. Also, colours reproduce differently on different paper stocks. Different papers have different surface properties. This is especially noticeable when comparing coated and uncoated stocks. When printing onto

Colour variation is inherent in any print process

coated stocks (e.g. Regular Business Cards, Silk Leaflets, Gloss Leaflets...) the ink dries on the surface, whilst on uncoated stocks (e.g. Letterheads) some of the pigment is absorbed into the surface often making the colours appear flatter.

This diagram gives you an idea of how dif ferent the same colour can look when printed on different stocks

Silk Coated

For more information on our printing process, please ask your Client Service Team for a copy of the document Understanding Full Colour Print. Uncoated


your client service team Your Client Service Team works alongside your Central Marketing Team to set-up and make

contact your client service team

templates available for your network. They are named contacts with a sound understanding of Monday to Friday 9am to 5pm to help with the day-to-day system support and the strategic next steps.

Dave Riches - Account Manager


your brand values and company objectives. They are available t:

01274 420091


If you have any questions that you cannot find the answers to in this booklet or if you have any requirements that fall outside of your print ordering system, you can contact your Client Service Team on the email addresses and numbers in the contact box.

ISO 14001

The mark of responsible forestry SGS-COC-004676

FS 565042

powered by XBR/HT/CRH/02-11/R1

EMS 522805

Š 1996 Forest Stewardship Council A.C.

07841 718844

Angela Riches - Account Manager

Name: t:

01274 420091



ISO 9001



David Dunne


01274 420091



m: North Bradford

Albion Mills, Bradford, West Yorkshire BD10 9TQ

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