from the gm’s desk []
CARRY ON
THE COMMITMENT F
irst, let me convey wishes for an abundant and healthy new year to the employees, customers and stakeholders of the Davao City Water District.
“A satisfied customer is the best business strategy of all.”
We usher in another year with major plans and projects aimed toward continuous expansion and improvement of our service coverage and water availability. There are various undertakings in the pipeline that we have strategically prioritized to keep abreast with the demands brought about by the city’s fast-paced development. At the same time, we brace ourselves for the challenges lurking ahead cognizant that these challenges may become taxing at some point. But we will never be overwhelmed. As it has always been in our forty years of existence, the platform of this year’s operation is customer satisfaction. In the words of a famous author, Michael LeBoeuf, “A satisfied customer is the best business strategy of all.” Our forty years of operations anchored on the aspiration for excellent customer service stands as a living proof to this quote. And we venture into this year with the same aspiration coupled with the recognition that what we do as a water utility is more than business. We are engaged in a steadfast commitment to sustain the lives of the people we serve. By far, we have a strong start for 2014. I urge everyone to continue working vigorously so our commitment may be translated into specific actions that we would later on savor as yet another of our humble accomplishments.
ENGR. EDWIN V. REGALADO Acting General Manager 4
JAN-APR 2014