Delivery/Facilitation of Service Delivery through e-Governance Projects- Corporates Government services State Score Lowest Score Highest Score Top Strength Areas Financial assistance 70.6 51.6 94.2 Income tax department application for PAN card 68.0 58.2 94.4 Income tax department Filing of tax claims 67.4 57.4 94.4 Income tax department Filing of tax returns 66.6 60.6 94.6 Clearance of hypothecation for financed vehicles 63.6 57.6 85.4 Top Pain Areas Judicial service 48.0 48 88.8 Police and security 48.6 48 85 Suppliers provision- Water and electricity 50.0 50 88.8 Incentives and grants 51 51 88.2 Enquiry regarding ownership of land 54.6 54.6 88.2 Quality and Availability of Services State Score Quality of Service- Citizens Best Income tax department 64.4 Worst Education 54 Quality of Service- Corporates Best Municipal corporation 66.6 Worst Transport/RTO 60 Police and security 60 State score Availability of Service- Citizens Best State transport 68.4 Worst Land department 57.4 Availability of Service- Corporates Best Municipal 64 corporation Worst Income tax 47.4 department
Lowest Score
Highest Score
58.6 54
91.2 88.4
51.4 58 52
91.6 91.8 89.6
Lowest score
Highest score
55.6 57.4
90.4 91.2
50.4
90.4
47.4
92.2
Key Benefits State Score Key Benefits of E-Governance- Citizens Overall rules, procedures, regulation 65.4 Key Benefits of E-Governance- Corporates Ease of obtaining information and 68.6 documents needed to conduct business abroad
Lowest Score
Highest Score
46.4
87.6
51
90.4
IDC (India) Limited CYBER HOUSE, B-35, Sector 32 – Institutional, Gurgaon - 122001, Haryana, India Phone: (+91-124) 2384816, 4031234 Fax: (+91-124) 2381683 www.idcindia.com
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