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The Pinwheel: Strategy Versus Culture, and the Winner Is ... Improving the Odds in Your Favor by Steve Church and Terry Cain [Free Ebook] #EPUB The Pinwheel: Strategy Versus Culture, and the Winner Is ... Improving the Odds in Your Favor

Book details ●

Author : Steve Church and Terry Cain

Pages : pages

Publisher : iUniverse

Language :

ISBN-10 : 1532028334

ISBN-13 : 9781532028335

Book Synopsis Remember that colorful childhood toy that spins?Each vane of a pinwheel looks the same and catches the same wind, spinning the wheel around. If one vane is damaged, the pinwheel slows down or stops.Many think of the pinwheel as a childhood diversion, but when you envision it as a metaphor for delivering great customer service, it means much more.In this book, Steve Church and Terry Cain define great customer service and explain how it increases employee engagement, boosts repeat business, and drives greater profitability.Delivering it, however, can be daunting - especially in a changing business environment where social media influences buyers. There are also pressures to reduce costs while providing employees with purpose and meaning.Those challenges, however, should not stop you from plotting a path toward customer service excellence. Help every employee understand the importance of great customer service and his or her role in delivering it with The

The Pinwheel: Strategy Versus Culture, and the Winner Is ... Improving the  

The Pinwheel: Strategy Versus Culture, and the Winner Is ... Improving the Odds in Your Favor

The Pinwheel: Strategy Versus Culture, and the Winner Is ... Improving the  

The Pinwheel: Strategy Versus Culture, and the Winner Is ... Improving the Odds in Your Favor

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