USER GUIDE Model’s 2209 & 2214A Fully Electric Facial Couch’s
PREFACE Congratulations and thank you for purchasing the Cosmetronic 2209/2214A electric height couch. Your choice of couch is a reliable, safe and easy to use piece of professional salon furniture. The couch is designed for multi-purpose use by trained beauty & medical professionals. The treatment couch can be used in multiple treatment positions, but should not be used for purposes other than its intended design. It is important that you read and retain this user manual for future reference. Should you need to contact us regarding this product at a future date, please make a note of the following information, as this will expedite any communication with us.
FULL NAME OF PURCHASER- _______________________________________________
MODEL OF COUCH - (delete as ness) __2209
/ 2214A _____________________ ___
DATE OF PURCHASE_______________________________________________________
INVOICE NUMBER _________________________________________________________
CONTACT DETAILS Tel 0 (044) 1322 290101 Fax 0 (044) 1322 290011 Email firstname.lastname@example.org
1) General Information On arrival Your treatment couch is packed complete, with everything required to use. Your 2209 or 2214A couch is a, “plug ‘n’ play” piece of equipment and no major assembly is required. You will however, need to connect the head or leg panel (dependant on model) by simply aligning the panel and inserting the necessary retaining bolt/pins as required. The packing carton is designed to cope with normal shipping and handling. However, should any accidental damage occur during its shipment to you, the following procedure should be followed: 1a) Ensure the box is the correct way up. 1b) Check the carton completely for dents in the carton walls or rips to the corners etc. 1c) Always sign the courier receipt documentation as either UNCHECKED Or as DAMAGED, or if possible (after inspection) in good condition. However, if you do not sign as unchecked/damaged. Any signature given will be deemed by the courier’s as ‘received in good conditon’. As per their terms & conditions of carriage. 1d) If your couch is delivered with any visible damage, and you sign and accept the goods as ‘damaged’, try to obtain and/or note the following: Time and delivery date Delivery Agent (e.g. TNT Parcelforce etc.) Drivers name Delivery vehicle registration No. The above information will provide help, in the assessment and approval of any claim made, in the unfortunate event of your equipment arriving with damage in transit.
NB Failure to report damage in transit within 24hrs of receipt of goods, will result in Non Enforcement of goods in transit insurance, and your appointed courier will reject claims for damage.
2) Safety Precautions General Usage Safety > The maximum acceptable lift limit is (150kg) and should NOT be exceeded. Exceeding the MAX LIFT limit will result in damage and/or component failure of the couch. It may also result in injury to you or the user, so should be avoided at all times. >Always ensure your product is used within the correct electrical range. Unless specifically requested, all products are 220-240v rated and should be used with the same rated supply. The couch should be fused at all times while in use. > When you have positioned your couch for use, always ensure the power cable is in such a way, that it will not get caught in the moving parts of the couch or jammed under the wheels of the bed or stools etc. > These couch models are not recommended for wet or moist environments such as Hydrotherapy rooms. Any exposure to moisture may affect the electrical components and result in failure, or increase the likelihood of rusting. > Avoid placing limbs or appendages within the framework area of the couch whilst plugged in, or in use. Doing so may result in injury. Always disconnect the product from the power supply before inspection. > Should you encounter any product or component failure, please consult COSMETRONIC or your appointed agent for inspection or repairs. > Cosmetronic or its appointed agents are recommended to carry out all repairs; failure to do this may result in loss of your product warranty. > Always avoid sitting on the head panel of the couch, as this may result in damage to the couch and its electronic/mechanical functions. Should this occur, consult Cosmetronic or its appointed agent in this event. > Clients must avoid sitting on the head end, or, the leg section of the couch to avoid the danger of tipping, and/or damage to the electrical motors and/or upholstery panel and their brackets. Failure to observe these recommendations may results in personal injury to you or your client, and/or damage to your couch, which is not covered by your warranty terms and conditions
Using your couch > When lifting your couch, always lift by the metal frame underneath the upholstery. Failure to do this may result in damage to the couch. When moving the couch, always ensure the adjustable feet are fully wound in to avoid â€˜catchingâ€™ on any obstacle during transportation NB: It is advisable that 2 or more persons only, attempt to move the couch at any time. Failure to do so may result in personal injury due to the weight and size of the couch.
Functions For the height adjustment on your 2209/2214A, simply use the hand/foot control switch (Dependant on model), up or down, as per the function sticker attached. Adjustment of the head section on your 2209/2214A, simply use the hand/foot control switch (Dependant on model), up or down, as per the function sticker attached. Adjustment of the leg section on your 2209/2214A, simply use the hand/foot control switch (Dependant on model), up or down, as per the function sticker attached. NB: DO NOT attempt under any circumstances, to lift or lower, any persons on the head or leg sections only! All lifting of full body weight should be done by the height adjustment function only, with the client seated/lying on the centre panel. Failure to observe this may result in injury or damage.
Cleaning & Maintenance Cleaning Before carrying out any cleaning or maintenance on your couch, for safety reasons ensure you unplug the couch from the mains supply before attempting any work. > The frame, cowlings (casings) and metallic parts of your couch should be cleaned using a dry or, a slightly damp cloth for severe marking or stains. Sterilising solution may be used in a diluted form if necessary. > If detergent is used, be sure to use a PH- neutral form, diluted with warm water. > The upholstery vinyl is to be washed with warm soapy water and/or a mild detergent solution. Again, with a neutral or mild PH level. Using aggressive detergents or cleaning agents (acetone, ammonia, bleach etc) may damage your upholstery. This may also invalidate your product warranty and/or shorten the lifespan and durability of the product. For disinfecting purposes, use a weak (5%) solution mixed with warm water. After disinfecting, ensure you wipe away the remnants of the disinfectant solution using a clean damp cloth and then leave to dry before covering. Where possible, dry your couch with paper tissue. For stubborn stains/marks a weak solution cleanser or cream cleanser may be used. Again, ensure all traces of the cleansing product/s are removed with a clean damp cloth, and left to dry before covering. Where possible dry your couch with paper tissue. Maintenance by the user To maintain comfort, reliability and durability, we recommend a yearly inspection and maintenance session by qualified personnel. Contact Cosmetronic for further details. Your 2209/14A treatment couch is design for a minimum of user maintenance and we suggest consulting Cosmetronic before attempting any mechanical or electrical repairs, as this may invalidate your product warranty. The recommend maintenance for users is to oil moving components (hinges/pivots etc.) on a 6 monthly basis, using light viscosity oil such as, 3 in 1â„˘ or WD40â„˘. If you observe something of concern, regarding the mechanics of your couch. Please contact Cosmetronic for advice before proceeding. You should regularly (minimum once monthly) inspect your power cable, from the plug to control box, to prevent using your couch with a damaged power cable. This should prevent any possibility of injury or electric shock to either operator or user. If you are unsure of the condition of the power cable, please consult a qualified electrician, and /or contact Cosmetronic at the earliest opportunity.
Problem/Fault Diagnosis Most user issues encountered are minor, and can easily be rectified. The following problem checklist should resolve most issues; if however, you cannot solve the problem, please contact Cosmetronic and have the details on page 2 readily available to expedite your assistance. Back function does not work Should you be unable to raise or lower (or both) the back function of your couch, The following steps should be followed: Ensure couch is plugged in, and mains supply is on, check to see if any other function are, or are not, working. (Make a note of these functions should you need to call for advice). If no functions are working, check power LED (light) is illuminated on the control box. If no LED is observed, check the mains fuse in the plug, and exchange with a fuse known to be new/working. Ensure the handset is securely (firmly pushed into control box) attached and has not been accidentally disconnected from the control box, or damaged in anyway. Ensure the control cable to the handset has not be damaged or pulled (disconnected) from the handset in any way. Height function does not work Should you be unable to raise or lower (or both) the height function of your couch, The following steps should be followed: Ensure couch is plugged in and mains supply is on, check to see if any other function are, or are not, working. (Make a note of these functions should you need to call for advice) If no functions are working, check power LED (light) is illuminated on the control box. If no LED is observed, check the mains fuse in the plug, and exchange with a fuse known to be new/working. Ensure the handset is securely (firmly pushed into control box) attached and has not been accidentally disconnected from the control box, or damaged in anyway. Ensure the control cable to the handset has not be damaged or pulled (disconnected) from the handset in any way. Leg function does not work Should you be unable to raise or lower (or both) the leg function of your couch, The following steps should be followed: Ensure couch is plugged in and mains supply is on, check to see if any other function are, or are not, working. (Make a note of these functions should you need to call for advice) If no functions are working, check power LED (light) is illuminated on the control box. If no LED is observed, check the mains fuse in the plug, and exchange with a fuse known to be new/working. Ensure the handset is securely (firmly pushed into control box) attached and has not been accidentally disconnected from the control box, or damaged in anyway. Ensure the control cable to the handset has not be damaged or pulled (disconnected) from the handset in any way.
NB: Should you be unable to resolve any issue encountered, or it is not covered by the above information, please call Cosmetronic, or your appointed agent for advice as soon as possible. Remember; please have the details on page 2, available to expedite your assistance.
Warranty Procedure 1 - The warranty on all Cosmetronic equipment is 12 months from the date of invoice and covers the products against defects in materials and workmanship or component defect. (Unless superseded by an extended warranty agreement) This warranty is non transferable and applies to the original purchaser only. 2 - No product repairs or component replacement will take place unless all/any amounts owed to Cosmetronic for the said goods have been paid for in full, prior to any repairs. 3 - All extended warranty policies must be paid in full prior to dispatch of goods and will extend the above cover (No 1) by a further 2 or 4 years, to a maximum of 5 years including the first free year. 4 - Before returning any product to Cosmetronic UK Ltd for repair or replacement you must first: - Endeavour to establish cause of product fault (e.g.. check fuses etc.). - Notify Cosmetronic of any fault development within 24 hrs of its occurrence. - Contact a member of our technical service dept (95% of faults can be rectified over the telephone). - Obtain an RMA (return material authorisation) from a member of Cosmetronic. - Package the goods to include all parts or accessories received with that item. - Any item received incomplete for repair will be made complete and all relevant parts charges added to repair. - Pack the goods to be returned in sufficient packaging as to prevent any damage occurring in transit, as Cosmetronic will not be held liable for damage to products due to insufficient packaging. - Clearly address the returned goods with our full postal address and RMA code. 5 - All goods returned to Cosmetronic with out the correct RMA authorisation will be refused. 6 - No goods will automatically be replaced, when the faulty item can be repaired within a reasonable time span (except items deemed unserviceable on arrival). Goods will be replaced at the discretion of Cosmetronic when it is deemed that all/any goods are beyond economic repair. Items of loan equipment may be given at the discretion of the management and subject to delivery/collection charges, together with a refundable deposit. 7 - Cosmetronic will not be held liable for any momentary lack of stock or technical resource, or any other circumstance beyond its control that may delay any component replacement or repair. Cosmetronic will not be held liable for any special, incidental, consequential damages resulting from a breach of warranty, or under any other legal theory, including but not limited to loss of profit or good will, downtime, damage to or any products, treatments used in conjunction with its products. Purchase implies your acceptance of Cosmetronic terms & conditions. 8 - When our service department cannot determine any fault or malfunction with the goods returned, you may be liable for any administration and testing costs. 8a- When goods returned are not in a merchantable (dirty or unhygienic) condition, they will be made to merchantable quality again, and cleaning costs will be charged where necessary. 9 - All goods returned will be at the owners risk. Cosmetronic will not be held liable for any damage or loss to goods whilst in transit. 10 - Carriage costs are at the owners expense for both collection & return freight costs. All goods will be carried via Cosmetronic nominated couriers unless specified. Any goods in transit insurance required must be requested prior to collection/dispatch. 11 - No repaired goods will be released until any costs relevant to that repair (unless under warranty) have been settled in full, this will include all carriage/freight costs. 12 - Call out/on-site repairs will be carried out as soon as is physically possible and charged at a cost of ÂŁ POA. The charge is based on the original delivery address of the product when purchased. This charge is payable in full, prior to any on site attendance. This charge will not include travel expenses (fuel, parking, toll charges etc.) but, will include labour and the parts replacement of electrical or motorised mechanical components, to include electrical motors, foot control boxes, system control boxes but does not include optional extras such as Vibro or Thermo heat functions. The call out repair charge will not cover items deemed as natural â€œwear & tearâ€? such as upholstery etc. The call out charge will not cover damage by accident, misuse, or misapplication, or if the product has been modified without permission. Any serial numbers removed or displaced will also result in warranty invalidation. Proof of purchase will be required before any repairs carried out. 13 - Warranty call out, or on-site repairs, will be charged as per the prevailing rate (POA), terms and conditions, but will be refunded once established that any fault is covered under and within the warranty period and criteria.
76 Spital Street Dartford Kent DA1 2DT Tel 01322 290101 Fax 01322 290011
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£ @£3.50 per box (+VAT)
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Terms & Conditions All Prices are exclusive of VAT. All orders are supplied on a pro-forma basis. Any damage or shortages must be reported within 24 hours. Goods are not supplied on a sale or return basis. Cancellation after despatch cannot be accepted.