TERMS & POLICIES
O R D ER I N G & PAY M EN T
C A N C E L L AT I O N S , R E T U R N S & E X C H A N G E S
Rifle Paper Co. is committed to producing high-quality, beautiful
$150 minimum for opening orders, $100 minimum for reorders
We ask that all cancellations or changes to your order be
products that are a unique addition to a variety of retailers. Driven by our passion for design and illustration, Rifle Paper Co. strives to deliver
Orders can be made by phone, fax or email:
submitted by phone, fax, or email within 24 hours of placing the order. Any reductions to your order or cancellations not
products that will impact the stationery and gift world. Upholding a
T E L : 407-622-7679 (M–F, 9–6 EST)
reported within 24 hours will be issued a restocking fee for up to
value for excellence in every detail, we are deliberate in each method
FA X : 407-622-8106
20% of the total deducted from your order. Incorrectly shipped
of design and production. The majority of our products are produced locally and each one is inspected by hand for quality by our in-house assembly team. With an aim to foster lifelong customers, we are intentional in our efforts to expand our collection and provide the highest level of service for our retailers.
E M A I L : firstname.lastname@example.org
Payment can be made by pre-paid check or credit card (Visa, Mastercard, Discover, or American Express). By default, all payments are processed at the time of shipment. Please inquire
within 5 days of receipt, and returns or exchanges must be postmarked within 5 days of reporting. All merchandise must be returned unopened, unused, and in its original packaging.
if you’re interested in being approved for Net 30 terms (existing customers only). Late payments incur a late fee of 10% per month.
B EC O M E A RE TA I L ER To be considered as a retailer please send us the following information:
merchandise or returns must be reported by phone, fax, or email
BACKORDERS Occasionally certain products may be out of stock. You will be
notified of any items that are backordered and, if directed, we
·+ Store name and location (city, state, region)
Our typical turnaround time is 2–3 business days however,
will proceed to ship all items in stock from your order. Once
·+ Brief description of your store
turnaround times may vary. Please contact us regarding your
·+ 2–3 photos of your space
delivery date. Holiday orders ship by a specified date each season.
We strive to build a great relationship with each of our stores,
D I S P L AY & PAC K AG I N G
P R O D U C T S P EC I F I C AT I O N S
and welcome input and feedback regarding our goods and services.
All of our products must be displayed and sold in their original
Most of our products are printed on FSC-certified paper
As we continue to grow and build our brand, we recognize the
packaging. Boxed sets may not be broken up. Failure to comply
(the rating used to certify the most environmentally friendly
importance of retailers like you and appreciate your interest
may result in account termination. Please let us know if you have
papers). We print nearly all of our paper goods in the USA, using
in Rifle Paper Co.
any questions regarding our packaging.
local vendors whenever possible.
At the moment we are accepting a limited number of online retailers.
All shipping costs are charged at time of shipment and will be
If you plan on seeking any national or online publicity
Please let us know if you are interested in selling online or whether you
included on your final invoice. Our carriers are as follows:
with Rifle Paper Co. or Garance Doré products, please email
an item is back in stock, we will ship it out immediately unless
·+ Online stores, please send us a link to your website
have any questions about our policies. If you have a brick-and-mortar store in addition to an online store, please note different terms may apply for online stores.
TERMS Retailers must agree to our terms and policies (p. 141) for approval and we reserve the right to stop selling to stores who fail to comply.
D O M E S T I C : Most orders ship via UPS Ground I N T E R N A T I O N A L : Orders ship via USPS Priority or UPS
Please notify us of any time–sensitive orders. Expedited shipping is available at an additional cost. Rifle Paper Co. is not responsible for any carrier delays. All orders ship from our fulfillment center in Central Florida. Any duties or customs fees are the responsibility of the retailer.
email@example.com in advance so we may ensure there are no conflicts with any of our other publicity engagements.
Rifle Paper Company Summer 2016 Catalog