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Online New Hire Training October 2013


National Government Services   Subsidiary of WellPoint, Inc.   Leading provider of federal health information technology and administration services   Medicare Administrative Contractor •  Region B Durable Medical Equipment •  Jurisdiction 6 •  Jurisdiction K   Other Contracts: •  Small Business Health Options Program Premium Aggregation Services (SHOP PAS) •  Next Generation Desktop •  Common Electronic Data Interchange (CEDI) •  Payment File Development Contractor (PFDC) •  World Trade Center (WTC) First Responders Medical Payments

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  About us:

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Federal Regulations

  CMS requires all contractors to provide general compliance training for new employees at or near their hire date.

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  National Government Services is a contractor for the Centers for Medicare & Medicaid Services (CMS) and must adhere to the Compliance Program Guidance on conducting effective training and education.

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History of NGS New Hire Training   Prior to 2010, NGS provided training in a classroom setting.        

Scheduling training rooms Associates to attend at a set time Printing materials Retain copies of sign in sheets

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  This forum required:

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Changing Environment   After 2010, NGS became more virtual

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  Approximately 2000 associates   15 different sites   Increase in Off Premises Workers

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Original Online Course   Allowed:   Associates to complete the course at their own pace   Reduced on site resources   Provided automated attendance tracking

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  Course was efficient, however was structured and in a standard PowerPoint presentation

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Revised Online Course   Refreshed Version is:

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  Engaging   Interactive board game   Known as “Compliance Land”

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Compliance Land

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  Course Menu

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Compliance Land

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  Question Card Navigation

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Compliance Land Assessment   Associate Requirements:

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  Associate must attain 80% or higher   Re-take for anyone below 80%

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Acknowledgement   Includes adherence to: •  Our Standards of Ethical Business Conduct •  Confidentiality Statement •  Internal Revenue Services/Social Security Administration Statement •  Response to five disclosure questions

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  Sign an Acknowledgement form

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Effectiveness Online New Hire Training-Before and After Game Board 100 95 90 85 80 75

Month/Year Training Completed - Revised Training implemented Oct 2012

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Average test score percentage

Average test score percentages by month

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Summary            

Is Interactive Provides more enjoyable experience More efficient Electronic Audit Trail Eliminates paper Increased assessment scores

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  Refreshed online course:

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Satisfaction Survey   Sent to Ethics and Compliance   Six Categories: •  Courseware (overall learning material) •  Learning effectiveness •  Job impact •  Online delivery •  Perceived value (most useful and least useful) •  Return on investment   Responses are ranked 1-5, with 5 being the highest   NGS average score is 4.5

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  Survey Results:

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Questions

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