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Introducing SNP Security • 

Founded in 1923

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A 4th generation family business

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Annual revenue of $260 million

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2500 + employees nationally (3rd largest in Australia)

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The largest privately-owned security company in Australia

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Ranked #235 in BRW Top 500 Australian companies 2011

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33,850 client sites across Australia

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An innovative leader in the security industry in Australia

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Winner of the NSW Business Chamber Innovation Award


Our Vision We will be Australia’s leading integrated security solutions provider.

We strive to provide our clients with industry-leading service and peace of mind through exceptional people and state-of-the-art technology.

We will continue to grow and expand our business by maintaining a culture that recognises and rewards innovation and through our commitment to embracing solutions of excellence.


Our Company Values Customer focus

Leadership

Teamwork

Safety

Growth & Development


Key Success Factors We provide security solutions that deliver financial and operational gains to our clients through a spirit of partnership, innovation, customer service and a long-term view. Key success factors include:

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Continuous investments in training and development

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An outstanding reputation

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Exceptional people

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State-of-the art technology

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High quality security solutions

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Superior compliance and governance

Australian Security Valour Medal “SNP's security team displayed the highest levels of responsiveness, discretion, judiciousness and efficiency from start to finish. This no doubt played an important role in the success of the Meeting,” says Ian Boyd


An Integrated Approach to Security Staff Engagement

HighSupervisor Supervisor High GuardRatio Ratio totoGuard

Governance

Workforce Workforce of 2500 2500 People People

Corporate Social ContinuousResponsibility Continuous Training & & Training Development Development

Security Security Security Guards Guards Guards

Mobile Mobile Mobile Patrols Patrols Patrols

Electronic Electronic Electronic Security

Monitoring

Site Site Operating Operating Procedures

National

National Network Network Ethics

Security Security

Monitoring Monitoring

ProceduresWork,

Latest Latest Technology

Innovation

Innovation

Technology Disaster Recovery Disaster

Recovery Strategic Partnerships

Quality Assurance

Health & Safety


SNP Security Service Coverage

Our principal presence lies across NSW, VIC, QLD and ACT A well established sub-contractor network is in place to supplement coverage nationwide We deliver national monitoring via our two live redundancy monitoring centre's in Sydney & Newcastle 2500+ staff deliver security services Australia-wide


Our Products and Services


Monitoring Capability • 

World-class monitoring capability

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Best practice operating procedures

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50 years’ monitoring experience

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Monitoring Centres in Sydney and Newcastle

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Australian Standard AS2201-2 compliant

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Grade A1 rated

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Full live redundancy (back-up)

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Disaster Recovery

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24/7/365 coverage

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Web access through MASWEB

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Internet Protocol (IP) alarm monitoring

MASterMIND monitoring and reporting system


Monitoring Applications • 

Intruder alarm monitoring

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Plant / industrial monitoring

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Video verification

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Hold up / duress alarms

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Medical alarms


Security Guards • 

85+ years experience in guarding

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Custom designed site-specific risk management plans

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– 

Assess risks

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Establish policies and procedures*

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Implement appropriate levels of protection

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Measure and enforce compliance

Site Operating Procedures (SOP): – 

SOPs form the foundation for quality assurance on each site

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Staff commit to KPIs to meet customer Service Level Agreements (SLAs)

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Incident reports and client communication form part of the SOP

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Rigorous recruitment and staff training

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Dedicated account management

*(AS NZS ISO 31000-2009 Risk Management compliant)


Security Guard Applications • 

Concierge / customer service

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Screening of people and objects

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Building maintenance

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Systems management

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Special events

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Corporate investigations

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Dog support services


Mobile Patrols Mobile patrols are a cost effective solution for many premises, providing a security presence and deterrent without the cost of a full-time guard. • 

85+ years experience in securing Australian businesses

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Custom designed site-specific risk management plans are developed by trained security experts

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Site Operating Procedures form the foundation for quality service on each site

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Patrols are managed through our National Response Centre and Automated Response Tracking (ART) software

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Checks of vital equipment can identify critical plant issues and the need for urgent maintenance or intervention.

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Vehicles are tracked at all times with onboard GPS


Mobile Patrol Applications • 

Alarm response and tracking

•  Plant and equipment checks

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Opening and closing of premises

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24/7 ad hoc patrol services

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Data recording

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Staff escorts

•  Cash handling


Electronic Security • 

We design, install and maintain customised electronic security systems using the most advanced technology and innovative engineering in the market.

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All solutions designed and installed to meet individual client needs

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Leading-edge today, and future-ready for tomorrow

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All systems are thoroughly planned, tested, and maintained

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Customised packages designed to extend the life and performance of your investment

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Experienced, qualified technicians are available 24/7/365


Electronic Security Applications • 

Access control

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Intercom systems

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Alarm systems

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Maintenance contracts

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CCTV

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Emergency response and repairs


Aviation Security SNP is an acknowledged expert and leader in Aviation Security • 

Clients include Sydney Airport, Canberra Airport, regional airports and major airlines

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40 years’ experience with Sydney Airport

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One Aviation Security team strategy developed with major clients

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We screen 40% of the passengers who are departing Australia


Aviation Security Services include: • 

Aircraft guarding

baggage and cargo

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Capability development and training

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Access control

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Aviation Security management and

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Control room operations

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Vehicle and foot patrols

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Screening of passengers, checked

improvements • 

Consultancy and advice


The SNP Difference  

We are a company built on people who have a passion for security, and who strive to deliver the best possible results for our clients

 

We use state-of-the-art technology and systems

 

We are agile, flexible and entrepreneurial in

 

developing our people as they are the core

our decisions and actions  

procedures to achieve agreed service levels  

of our business

We set the highest possible standards for ourselves, and use proven processes and

We are innovative, and manage in a dynamic and responsible manner with a commitment to sustainability and care for the environment

We focus on selecting, training and

 

We are proud of being different, and we are driven by our vision of being Australia’s leading-edge integrated security solutions provider


Our People • 

2500+ empowered people working as One Team

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Site-specific procedural training is undertaken to meet client needs

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Assessment tools help to screen, profile and select the right people for each contract

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We have strength in diversity (50+ nationalities)

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High staff engagement results in low staff turnover

Training is continuous with our SNP Growth & Development Institute

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Our 97% customer retention rate is attributable to excellent people backed by solid processes and industry-leading technology

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“Our people are integral to the success of our business.” Tom Roche, MD


Staff Engagement SNP Security is a people-focused organisation and all employees are encouraged to participate and get involved. Programs include: • 

OneSNP Advantage Program

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ONE DREAM ONE TEAM indigenous program

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SNP Social Club

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SNP Security Annual Employee Awards

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“Catch someone doing the right thing”

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Refer a friend (employment)

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Women and Leadership program

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Stay @ work program

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Security with Service –  Service pins –  Audit stars


Learning and Development • 

The SNP Growth and Development Institute is the foundation for the continuous learning and development of all our people and sits at the heart of our learning culture

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$850,000 invested in education and training in FY’11

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Frontline managers are intensively trained in people skills

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Extensive customer contact training is provided for all customer-facing staff • 

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Cultural Diversity Training provides staff with the insights and skills to manage effectively In international and multicultural environments Formal coaching programs achieve improvements in management and staff performance.


Governance, Ethics and Policies • 

SNP Security processes and procedures are aligned with those of publicly listed companies.

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Our Corporate Governance – Code of Business Conduct details our policies for honest and ethical behaviour

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Major clients are assured we meet all statutory compliance requirements

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We aim for high performance coupled with absolute integrity

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We have a General Manager dedicated to Corporate Affairs (member of Strategic Management Group)

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We are recognised by Equal Opportunities for Women for work in this area

* Greater than 25 years’ membership **Australian Security Industrial Association

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We are a founding member and Platinum Member* of ASIAL**

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Training is conducted on Consumer & Competition requirements


Quality Assurance   Certified to a Quality Management System* since 1997   Currently ISO 9001:2008 compliant (with zero non-compliances)   We monitor and measure service delivery through customer feedback, surveys and contract KPI’s We continuously monitor and improve our Business Management System (BMS) through:   Management reviews   Internal and external audits   Process reviews   Corrective and preventive actions


Workplace Health & Safety (WHS) • 

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Our WHS Management System is

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accredited to NSW Government

developed in consultation with

Guidelines (Certificate No 306)

key stakeholders

WHS is integrated into our service

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All services are assessed for hazards prior to contract commencement

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Safe Work Method & Environmental Statements identify site safety practices to be implemented

Safety Inspections are conducted by our Health & Safety representatives

delivery • 

Safety Management Plans are

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Safety-related training is current and delivered nationally.


Corporate Social Responsibility (CSR) In support of CSR we undertake to: • 

Demonstrate energy efficiency in our operations

CSR is a fundamental commitment that we take very seriously. We are determined to make a positive contribution to the environment and consider not only economic factors, but social issues as well.

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Reduce transport fuel consumption and kilometres travelled

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Reduce waste to landfill

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Be recognised as a low carbon emitting service provider in our industry

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We engage our staff through a concentrated promotional and training program to build a strong environmental awareness and to encourage community-based participation


Environmental Sustainability SNP Security is committed to the Sustainability Advantage Programme within the NSW Government Office of Environment and Heritage, and we are recognised with Bronze Accreditation. Sustainability projects that have been implemented to achieve measurable reduction in resource usage and efficiency improvements include: • 

Office paper recycling

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Separation of paper, bottles, plastics, e-waste and other waste

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Introduction of Hybrid vehicles

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Commitment to Energy Audit

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Introduction of Doclink software for paperless invoicing

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Staff Education and the Launch of ‘SNP Goes Green’

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Green Champion Program


Community Involvement Community involvement is a key part of our Corporate Social Responsibility, and we are committed to a safer environment Programs include: • 

The Smith Family - Learning for life program

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Hands Across the Water sponsorship

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Westpac Helicopter sponsorship

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Ronald McDonald House

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Club Red (Red Cross Blood Service Association)

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Multiple contributions to charitable causes led by staff and customers, including the provision of SNP Security services to charities: –  Sydney Legacy –  The Starlight Foundation –  The Outback Car Trek


SNP – Your Partners in Security With SNP Security as your partner, you will enjoy the assurance and peace of mind made possible by: • 

Our 90-year track record of outstanding performance

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A united team of highly-trained people who combine to deliver service quality that sets the standard in the industry

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Risk planning that places client needs as the focus of every contract

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Proven, robust work systems and processes

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Ongoing investments in the latest technology

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Superior corporate governance and a deep-seated commitment to sustainability and

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A commitment to providing you with integrated security solutions designed with your long term needs in mind.


SNP security presentation