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DoubleTree by Hilton London - Ealing Tuesday, 31st December 2013 Issue 58

GM’s Corner MESSAGE TO THE TEAM Season’s Greetings! Well we are very nearly at the end of a very eventful and successful 2013. The hotel has undergone such a dramatic transformation that many of you played such a huge role in. We have seen the benefits of all that hard work with the improved business levels that the hotel has seen in the back half of the year. Those improved levels now need to become the norm if we are to hit our challenging but achievable targets for 2014. It will take a team effort to hit these targets. Every one of us will play a part in the success of this hotel and I will enter the new year with 100 % confidence that this success is guaranteed with all of you on board. I look forward to seeing those of you who can make it to our lunch on the 23rd and also our belated xmas party in January. I also want to wish you all a very Merry Christmas and a prosperous 2014. For those of you who are going away over the festive period then please travel safely. Thanks Matt

Employee of the Month OCTOBER & NOVEMBER Well done to Federica Fimognari – Front Office for winning employee of the month award for October. Federica was nominated for relentlessly endeavoring to provide a perfect welcome to all our guests & delivering our brand promise of creating a rewarding experience for each & every guest.

Happy Birthday 1ST NOVEMBER – 31ST DECEMBER Dan Merchant – HR Federica Fimognari – Front Office Felix Reyes – Kitchen Ganesh Amin – Revenue Gurdish Kaur – C&B Jed Weldon – Front Office Kate McGovern – Sales Sadu Bah – C&B Sujo Chembalipuram – Finance Suketu Raikar – F&B Udit Shah – C&B

Length of Service 1ST NOVEMBER – 31ST DECEMBER Laura Nemes – F&B completed 2 years on 7th November Georgeta Zdrenghea – C&B completed her 1st year on 9th Nov Ashad Khan – F&B completed his 1st year on 13th November Udit Shah – C&B completed 6 years on 18th November Justyna Singh – F&B completed 2 years on 21st November Izabella Kasprzak – F&B completed her 1st year on 22nd November Dilraj Singh – C&B completed 4 years on 29th November Janet & Margaret Sobotka – C&B completed 2 years on 30th November

Well done also to Gabor Tamas – F&B for winning employee of the month for November.

Attila Cserhati – Kitchen completed 2 years on 1st December

Gabor has come a long way in just under 6 months of being employed with us. Apart from always being reliable & punctual, Gabor has trained extensively in all areas of F&B & consistently delivered an excellent service to all our guests leading to several positive comments.

Gurdish Kaur – C&B completed her 1st year on 3rd December

Well done to both Federica & Gabor who win £100 (through payroll), bottle of champagne & an award certificate. 

Franklim De Lima – Maintenance completed 36 years on 12th Dec Arun Kumar – Management completed 2 years on 16th December Sunil Sagar – Kitchen completed 5 years on 21st December newsletter can also be used for your

Revenue Focus – Front Office Well done to the entire team at Front Office for substantially increasing car park revenue year on year in November at £6.6k compared to just £2.5k in the previous year!

West London Business Awards As you may have known, our hotel was nominated for the very prestigious West London Business Awards under 2 categories – Training & Development & Best Meeting Venue. Although we didn’t win the awards, it was still an excellent platform to be recognised & beat several other contestants to be shortlisted. The event also provided an excellent networking opportunity & putting our hotel name on the map.

Training Update Ideas Training for OnQ R&I & Birch Street - Hilton Procurement Training was completed for HOD’s & Line Manager’s. Security Awareness – Statutory Training for December was completed for all team members. Please see your line manager if this training is still outstanding for you. A special well done to Udit Shah – C&B & Anjali Maru – Front Office for completing Level 2 NVQ Certificate in Team Leading via Skills team. If you are interested in signing up for IT, Customer Service or any other NVQ courses, please speak to your line manager.

Movements – Nov & Dec

UPCOMING EVENTS Wednesday, 8th Jan HOD Meeting - 2:00 pm Wednesday, 29th Jan FLS Meeting – 2:00pm Friday, 24th Jan Annual Staff Party – 7:00pm onwards

Employee Welfare Congratulations to Rakesh Kadav & Gabriela Ghanwi on birth of their respective toddlers & also to Jed Weldon on becoming an uncle.

Did You Know? Our hotel currently ranks 6th out of 21 hotel in UK & 24th out of 77 hotels in EMEA/AP in DT Brand Promise Score Card. Well done & keep up the hard work! Let’s aim for the top spot in 2014 

NEW STARTERS A BiiiG Welcome to: - Sadu Bah & Ashleigh Maloney who join our C&B team as C&B Assistants - Jose Santana & Justina Vaitekunaite who join our F&B team as F&B Assistants - Emmanuel Akhigbe joins our Nights team as Night Front Office Assistant - Joseph Ellis joins our Nights team as Assistant Night Manager - Agnieszka Peda joins our Sales team as Cluster Sales Co-ordinaotor - Julija Belous joins our Kitchen team as Commis Chef

LEAVERS Sorry to see you go: -

Sara Charoenprasit, Helen Martin, Cressida French & Frances Flynn – F&B - Samuel Owusu-Manu – Nights We wish you well for your future endeavors!

Urvie Desai, Ann Waterston, Nora Miczak, Ganesh Amin & Jed Weldon @ West London Business Awards

Quote of the Month To go forward is to move towards perfection. March on, and fear not the thorns, or the sharp stones on life's path. Kahlil Gibran

Issue 58  

Team Newsletter