Page 1

THE SPECIALIST IN PUBLIC TOILETS

REFERENCES, AWARDS & TESTIMONIALS

Danfo (UK) Ltd

17 March 2014


FROM STRENGTH TO STRENGTH • Total toilet solutions • Cost-effective, durable and high-quality solutions • Flexible design and construction • Full service offering • Short lead time • Over 40 years’ experience

Danfo (UK) Ltd

17 March 2014


LOO OF THE YEAR AWARDS 2013 • UK Trophy Winners - Local Authority Entries: Danfo on behalf of local authorities • Major National Award Winners - Local Authority Entries: Danfo on behalf of local authorities • 2013 Loo of the Year Awards Standards of Excellence: Danfo (UK) Ltd • 2013 Attendant of the Year Awards National Winners External Contractor Cleaning Team Multiple Entries: Danfo (UK) Ltd • 2013 Local Authority Public Toilet Entries 'Premier League': Positions 4, 5, 11, 12, 19 • The 2013 100+ Points Club: Position 5 • Loo of the Year Awards: 2013 Local Authority Public Toilet Entries Gold Award + 'Roll of Honour'

Danfo (UK) Ltd

17 March 2014


CUSTOMER SATIFACTION

Danfo (UK) Ltd achieved the highest award possible during the independent Third Party customer satisfaction survey BenchmarQ Customer Satifaction Survey 2013.

Danfo (UK) Ltd

17 March 2014


TESTIMONIALS “The benefits for us of having a maintenance and service contractor for public toilets is that we have got a fixed price so we know exactly what we are going to pay for, and yet the quality is right up there” http://www.youtube.com/watch?v=QFo8fZPv8G0#t=299 (Video testimonial, Paul Taylor, Blackpool Council) “Better than other external contractors but not able to compare directly for the same type of service.” (Ruth Hunter, Wyre Council 2013) “Very good company, easy to work with and always fair and reasonable” (Steve Thorley-Baines, Blackpool Council) “Excellent service” (Rhys Davies - Carmarthenshire County Council 2013) "This is the sixth year running we have been recognised in the Loo of the Year Awards which shows that not only is Danfo — which manages the toilets — providing high quality facilities but maintaining them to extremely high standards." (Director of technical services Richard Workman, Carmarthen Journal, 4 April 2012, on Carmarthenshire County Council winning Loo of the Year Awards: 2011 Major National Award Winners, Wales) "Being the fourth best local authority for public toilets is a wonderful achievement and one we can build on in the future." (Deputy leader of Blackpool Council and cabinet member for Business Services, Ian Fowler, Monday 17th December 2007, The Citizen http://www.blackpoolcitizen.co.uk/news/1910683.resort_wins_best_loo_awards/)

Danfo (UK) Ltd

17 March 2014


TESTIMONIALS "Since we started with Danfo, our vandalism costs have dropped by huge numbers. In 2007 we had a vandalism cost of over £120,000; first half of 2010 we had a vandalism cost of about £15,000. We have a much bigger toilet visit rate today than before.“ (Rickard Szymczak, Malmö Municipality - Sweden's third largest city) "Their quality is excellent" (Carmarthenshire County Council) "There are cheaper, but it isn't all about price" (Sefton Council) "Together, we have moved from being the council with the worst public toilets to being in the British Toilet Association’s Premier League" (Graham Sharrock, Blackpool council) "No, they're great; really good" (Anonymous Customer) "No, we've got no qualms. They provide an excellent service and have an excellent response to anything that has been raised" (Carmarthenshire County Council) “They’re very clear in what they can do. They’re very clear in what they say they’re going to do and they do it” (London Borough of Hackney Council)

Danfo (UK) Ltd

17 March 2014


TESTIMONIALS "Because Councils up and down the country are strapped for cash, this is a perfect time for them to be proactive with their solutions. I'd be finding out which Councils have public toilets and sending them a letter on how they could be saving them money" (Sefton Council) "I think they make toilets professional. Obviously they're not the greatest of things to be dealing in and public toilets have quite a negative public image. You can tell when you go into a Danfo toilet, because it's clean, it's self-sufficient and it can be washed down. We charge for our public toilets and it’s well worth it. Free public toilets are just horrible, opposed to 20p and they're clean and safe. They've got shoots, so the drug paraphernalia is out of there. We used to have a significant problem with anti-social behaviour and having Danfo in has just resolved those immediately. Wonderful product!" (Anonymous Customer) "I think they've very good at what they do" (Sefton Council) “I have managed the borough’s public toilets for the past three years and I can honestly say all five toilets within the borough are always maintained, and the cleansing is to a very high standard.” (Tim Troon, London Borough of Hackney Council)

Danfo (UK) Ltd

17 March 2014


TESTIMONIALS "I’ve looked at the Danfo contract once and not needed to since. They've been excellent and always go above and beyond. The odd time we've had an issue, they won't just resolve the issue, they’ll suggest other things they can do as well. The service is excellent" (Wyre Borough Council) “Would you recommend them to others?” - "Definitely" (Anonymous Customer) - "Certainly" (Carmarthenshire County Council) - "Absolutely and I always do" (Sefton Council) - "Definitely" (Southend on Sea Borough Council) - "Definitely" (Wyre Borough Council) “I pay them regular compliments via e-mail on the standard of cleansing their toilets which is exceptionally high” (London Borough of Hackney Council) "Yes. Having won the contract, they come in as the most cost efficient and cost saving quote, so I have to say a four (four=excellent)“(“Do you compare their services and products to their competitors?” London Borough of Hackney Council 2012)

Danfo (UK) Ltd

17 March 2014


REFERENCES You are more than welcome to contact our clients all over the UK to hear more about their experience with Danfo (UK) Ltd: Carmarthenshire County Council

Blackpool Council

Wyre Council Fylde Borough Council Hackney LB Council

Rhys Davies - Municipal Service Engineering Assistant, Street Scene: RJRDavies@carmarthenshire.gov.uk, 01267 225113, Technical Services Department, St Stephens Way, Pensarn, Carmarthenshire SA31 2BG Stephen Thorley Baines - Head of Facilities Man., Cap. and Reg.: stephen.thorley@blackpool.gov.uk, 01253 478400, Blackpool Council, Town Hall, Blackpool FY1 1AD Mark Billington - Head of Operations: Mark.billington@wyre.gov.uk, 01253 887456, Civic Centre, Breck Road, Poulton-le-Fylde, Lancashire FY6 7PU Sarah Wilson - Principal Waste Development Officer: sarah.wilson@fylde.gov.uk, 01253 658432, Town Hall, Lytham St Annes, Lancashire FY8 1LW Tim Troon - Hygiene Services Manager, tim.troon@hackney.gov.uk, 02089 863022, Public Realm, Hygiene Services Depot, Millfield Road, E5 0AR London

We are happy to provide more contact details on request: enquiries@danfo.co.uk or 020 8380 7370

Danfo (UK) Ltd

17 March 2014


PRODUCTS FOR ALL ENVIRONMENTS ALL OVER THE WORLD Since the company was founded in 1969, we at Danfo are extremely proud of having delivered thousands of toilet units worldwide

Danfo (UK) Ltd

17 March 2014

Danfo (UK) Ltd - Awards, References and Testimonials