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Harbour Co-op Limited 12 London Street, Lyttelton shop@harbourcoop.co.nz www.harbourcoop.co.nz Ph. (03) 328 8544

Owner's Meeting Results – March 22, 2014 21 Attendees


Harbour Co-op Limited 12 London Street, Lyttelton shop@harbourcoop.co.nz www.harbourcoop.co.nz Ph. (03) 328 8544

Future Direction(s) - Check those you like, and make comments where possible: Love it!

Comments

Farm / Supplier Tours for members •

Public relations strategy, Connection / education

This would be great. Lots of people ask about it and good promotion for suppliers. Also creates a sense of community.

Some co-ops overseas do this kind of thing in 3/5/10 day food tours where they visit a whole lot of producers in an area - for example we have a lot of Nelson / Golden Bay suppliers.

Good bonding activity o

I agree - hearing that Gianni's winter crops were damaged in the storm means much more now that I've met and worked with him - and I generally pick his produce in the shop over others just because I know who grew it and I want to support his families' efforts.

Love this idea, be great to see where the food is coming from.

A booklet in store showcasing producers and supply chains. Less work than the tours. Can be for suppliers outside Canterbury. o

Could have booklet for suppliers further away and tours of local suppliers. Best of both worlds.

Farmer's market delivery program •

May be an idea to survey Co-op customers in case the concept has slipped past.

People like to buy their own produce? [Editor's note: the program was delivery only, so that people could walk/cycle/ferry to the market and not have to lug their groceries home afterward.]

Good idea to promote and expand


Harbour Co-op Limited 12 London Street, Lyttelton shop@harbourcoop.co.nz www.harbourcoop.co.nz Ph. (03) 328 8544

Feed a family of 4 for $15/20 - organic can be affordable •

Website - compare to big supermarkets?

Very useful to counter the idea that organic is always expensive. Easy recipes would make it easier for people to try to make the change - and to realize you can make nice meals with things like lentils.

Very important to let people know about cost vs. health benefits

Great idea - would be very helpful

Hold a workshop evening to develop / share the recipe range - similar w/unusual food recipes.

Make packages up to sell or distribute o

Ditto

o

With recipe ideas included

Eat seasonally

I think that EASY recipes are the key to this catching on

Would be happy to supply one recipe per month - sure others could / would love to do the same.

Not just eating seasonally. But using "basic" ingredients - potatoes, silverbeet.

Hate the word "Frugal"

"Take three ingredients" for example

Re using left overs

Could do a cooking display outside shop with the mobile kitchen using this principle

There are some good food co-op websites from the USA where they do this and have a sample meal plan for a week and then links to the recipes.


Harbour Co-op Limited 12 London Street, Lyttelton shop@harbourcoop.co.nz www.harbourcoop.co.nz Ph. (03) 328 8544

"Unusual food" recipes - with an aim of a cookbook by holidays •

Based on local produce unique to the area

Website is lower cost than printing a cookbook, publish later based on hits

Workshop evening to build the recipe range (lines also to Feed a family of 4 and Cafe/Community Kitchen)

Especially / Including wild harvested, locally foraged available could be linked in to workshops.

Love this idea - you can also include blurbs and photos on different producers as part of the cookbook.

Would be nice for it to be a real iconic representation of the harbour and the co-op and its values / mission.

Can use recipes from Feed a Family of 4 for $20.

Ties into workshops as well - how to work with unusual ingredients. o

Also newsletter

Gathering and distributing seasonal eating information •

Newsletter

Via website / newsletter

Newsletter

Newsletter for non-members

Zines would be good for this

Love this - making zines and selling in shop -> Affordable, easy to produce

Great for the website & Facebook.


Harbour Co-op Limited 12 London Street, Lyttelton shop@harbourcoop.co.nz www.harbourcoop.co.nz Ph. (03) 328 8544

Website opportunities - Members pages? Supplier blogs? •

Twitter / Facebook specials

Ecommerce

Sign-in ordering systems where they can stock up money, a bank, and regular shopping list option to be delivered weekly / fortnightly / monthly.

Using social media to reduce shrinkage - Twitter / FB/Email specials on near expiry date food.

Recipes with add to cart function for ingredients

Post information about co-ops as a business model that can be used by schools teaching business in NZ

Community garden / producer &/or sales link •

School, Co-op, Community Garden

Using local vacant spaces

Would the school kids be doing all the growing? Man power in garden a problem and garden has some problems re organisation.

Connect with Garden 2.0, Agropolis... they are a local growing supplier business... expanding and need outlets to sell produce.

Wonderful idea o

Awesome √


Harbour Co-op Limited 12 London Street, Lyttelton shop@harbourcoop.co.nz www.harbourcoop.co.nz Ph. (03) 328 8544

Living wages / staff equity / wage structure •

Yes, the wage thing needs looking at

A living wage is essential to maintain staffing

I'm happy you guys are getting a pay rise. Well deserved.

o

Agreed!

o

Agreed!

Do it. o

Yeah :)

o

:)

Implementing KPIs/Metrics - What to measure? •

Shareholder engagement o

% membership who shop regularly

o

Demographics of members

Not too key

What do they buy?

How often?

Who spends the most?


Harbour Co-op Limited 12 London Street, Lyttelton shop@harbourcoop.co.nz www.harbourcoop.co.nz Ph. (03) 328 8544

Shop reorganization & new layout options including Bulk Bins •

More predictable please! (Meant in a friendly way)

Keen to be involved in this

If we can make the space more efficient then we could have a lot more in bulk. o

Agreed.

Space for small children like there used to be & space for a couch like there used to be for the likes of breastfeeding mums or people that just need to rest.

I would love to see traditional shop fit out like in the 1900's wood shelves, draws, shopkeepers with apron - you know the style... Fresh + bulk store without packaging and a weighing station for the customers as well. o

Seconded the weighing station for customers.

Window displays / front of shop display area •

Very important - First impressions, enticing people in specials, etc.

Need to look at branding front of shop appearance.

Changing displays to attract attention to different products.


Harbour Co-op Limited 12 London Street, Lyttelton shop@harbourcoop.co.nz www.harbourcoop.co.nz Ph. (03) 328 8544

Cafe / Soup / Community Kitchen / Porridge Bar •

Juice Bar - Use it as a space to introduce certain products like herbal teas, health tonics

This can link back to the recipes idea particularly focusing on left overs

I feel it is a must to rent the upstairs rooms. I am for the whole building to become Co-op. A cafe upstairs would complete the shop.

Good space for meeting

I feel the cafe would be interesting and exciting to go upstairs. All cafes in Lyttelton are on ground level and to see a view would be unique to Co-op and a drew card to come. There is no real space downstairs for people to meet and talk. The space downstairs is needed for shop produce. o

I agree!

o

Ditto

There is no wholesome cafe space in Lyttelton great niche.

I love the idea of having healing / massage etc space

Expansion upstairs with yoga studio and the rooms rented out to different kinds of therapists. Cafe would be a great way to move the stock faster.

Expanding our knowledge, supplies and love into the next level of food life.

Soup to deal to past-dated veges. Veges can be prepared and frozen for making into soup.

Think there is lots of cafes. Needs real point of difference.


Harbour Co-op Limited 12 London Street, Lyttelton shop@harbourcoop.co.nz www.harbourcoop.co.nz Ph. (03) 328 8544

Garden Centre / Permaculture resources •

Maybe students from BHU would be interested in a project like that.

We have a friend who tried similar in Wellington so she may be able to offer advice. Our email jyc497@gmail.com

Keen to be involved in this too

Great idea. I'd work there!

Awesome idea! Can't wait to see this happen.

Definitely the way to go, this is a huge gap in the market that needs filling and we are ideal as that business to do it.

Multiple shops (franchise or outlets) •

Good idea, especially regards adjourning cafe etc.

Use website

No - spread too thin

Create a business model to help and support. Show by doing, support greater community spirit and connect.

Let's work on what we have before we branch out o

I agree with this comment.


Harbour Co-op Limited 12 London Street, Lyttelton shop@harbourcoop.co.nz www.harbourcoop.co.nz Ph. (03) 328 8544

Five years from now we'd like to have / be ..... •

Expanded into the whole building, being a real community hub for education, organics, sustainability and being an example of how a healthy strong community can run. Embracing sustainability and being a real place of sharing and education. o

Three stars and a smiley face posted by this one

Own the building (remove rent)

Be carbon neutral

Own a farm

Consult globally to set up co-ops

1000 members

Contribute to Co-op research - link with academic institutions

An ethical and environmental leader - Fair Trade, Local, Minimal packaging o

Possibility of growing some of the more exotic plants locally // native plants.


Harbour Co-op Limited 12 London Street, Lyttelton shop@harbourcoop.co.nz www.harbourcoop.co.nz Ph. (03) 328 8544

Other topic(s) (please specify) •

Membership growth, drive & engagement

Sacha made a very good point about sourcing / ethical trading product ranges

Reduce audit fees by becoming a volunteer project for one of the large accounting firms

Solar / Wind power on building to reduce power costs

Can shrinkage be reduced?

Cooking classes with community kitchen - videos on YouTube, recipes

Shareholder engagement - Skillset database

Co-op Teeshirts / Caps ?

Budget - increase advertising to maximise website use for webstore

I am vego but feel selling organic meat more holistic

Selling ethical & authentic produce which is guaranteed to be fair trade

To have all products organic, fair trade & less imported and/or dubious ingredients in them.

Monthly workshops on different topics o

Ditto

Outreach to secondary schools on the economies of co-operative businesses.

Offer suggestion to neighbouring resident groups to host workshops for HC on food co-ops, recipes etc. to expand the knowledge of HC beyond Lyttelton. Also talking at our regular Cup of Tea by the Sea sessions on a Monday morning in Mt Pleasant may spread the word.

Would be nice at some point to take these workshops into schools and workplaces. Send Brian! :)

Got to get the audit requirements changed

Creative commons our constitution, Prospectus, etc

Contact Froob - well done dudes! How's it going? Share hardships, learnings, etc.


Harbour Co-op Limited 12 London Street, Lyttelton shop@harbourcoop.co.nz www.harbourcoop.co.nz Ph. (03) 328 8544

Woofer accommodation upstairs?

Top expenses: o

Wages 114k: more members = more volunteers?

o

Rent 20k: Buy the building

o

Shrinkage 8k: Analysis to reduce shrinkage by focusing on 20% of items that are 80% shrinkage cost

o

Power 7k: Wind / Solar power

o

Audit 4k: Volunteer time and resources donated by large audit firm

Next meeting: When should the next meeting be held? Circle one:

3 months OR 6 months (AGM)

Three votes for 3 months, three votes for 6 months, most people didn't vote.

Item(s) you’d like to see on the agenda of the next meeting: •

Risk planning - if the building was lost do we have a plan to operate as from a temporary place?

Is insurance adequate to cover loss of building / business interruption?

2014032202 agenda and feedback form results  
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