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University of Zagreb Faculty of Economics and Business

Master in Managerial Informatics E- Business Project GoBubbleUp

Mentor: Dr.sc. Božidar Jaković Student: Mate Mihanović

Zagreb, June 2014


Contents 1. INTRODUCTION .................................................................................................................. 4 1.1. Essay Scope and Purpose ................................................................................................ 4 1.2. Data Sources and Collection Methods ............................................................................ 4 1.3. Essay Content and Structure ........................................................................................... 4 1.4. E-business Model – Short Description ............................................................................ 4 2. STRATEGIC BACKGROUND ............................................................................................. 5 2.1. Mission ............................................................................................................................ 5 2.2. Vision .............................................................................................................................. 5 2.3. Project Goals ................................................................................................................... 5 3. BUSINESS MODEL .............................................................................................................. 6 3.1. E-business Model – Detailed Description ....................................................................... 6 3.2. E-business Model Values ................................................................................................ 6 3.3. Project Organization ........................................................................................................ 6 4. INNOVATIONS .................................................................................................................... 7 4.1. Innovation List ................................................................................................................ 7 4.2. Project Innovations – Detailed Description..................................................................... 7 5. REVENUE MODELS ............................................................................................................ 8 5.1. Revenue Model List ........................................................................................................ 8 5.2. Revenue Models – Detailed Description ......................................................................... 8 6. CLIENTS ............................................................................................................................... 9 6.1. Main Clients .................................................................................................................... 9 6.2. Main Clients – Detailed Description ............................................................................... 9 6.4. Client Registration........................................................................................................... 9 6.5. Registered Client Benefits OR Direct and Indirect Benefits of Free Content................. 9 7. PARTNERS ......................................................................................................................... 10 7.1. Main Suppliers and Associates ..................................................................................... 10 7.2. Supplier Description ...................................................................................................... 10 8. COMPETITION ................................................................................................................... 11 8.1. Main Competitors .......................................................................................................... 11 8.2. Similarities and Differences with Existing Projects in the Market ............................... 12 8.3. Project Competitive Advantage .................................................................................... 12 9. WEB HOSTING AND DOMAIN ....................................................................................... 13 9.1. Project Web Hosting ..................................................................................................... 13 9.2. Project Web Domain ..................................................................................................... 13 9.2.1. .hr Domain .............................................................................................................. 13 10. CONTENT MANAGEMENT SYSTEM........................................................................... 14 10.1. Possible CMS for Project ............................................................................................ 14 10.2. Best CMS for Project – Description ............................................................................ 14 11. MARKETING PLAN ........................................................................................................ 15 2


11.1. Project Marketing Plan ................................................................................................ 15 11.2. Project Key words ....................................................................................................... 15 11.3. Google AdWords ad .................................................................................................... 15 11.4. Social Networks Advertising ...................................................................................... 15 11.5. Marketing Plan Table .................................................................................................. 16 12. MOBILE TECHNOLOGIES ............................................................................................. 17 12.1. Mobile e-business ........................................................................................................ 17 12.2. Mobile Application for Smartphone Description ........................................................ 17 12.3. Mobile Application Functionality Description ........................................................... 17 12.4. Graphic of Mobile Application Functionality ............................................................. 18 12.4.1 Main Page .............................................................................................................. 18 12.4.2 About Page ............................................................................................................ 19 12.4.3 Categories Page ..................................................................................................... 20 12.4.4 Sign Up Page ......................................................................................................... 21 12.4.5 Contact .................................................................................................................. 22 12.4.6 Newsletter.............................................................................................................. 23 12.4.7 FAQ ....................................................................................................................... 24 12.4.8 Mobile Application Menu ..................................................................................... 25 12.5. Mobile Advertising ..................................................................................................... 26 13. WEB 2.0 TECHNOLOGIES.............................................................................................. 27 13.1. Project Facebook Profile ............................................................................................. 27 13.2. Project Author LinkedIn Profile .................................................................................. 27 13.3. Project Tweeter Profile................................................................................................ 28 14. PROJECT SWOT ANALYSIS .......................................................................................... 29 Strengths ............................................................................................................................... 29 Weaknesses .......................................................................................................................... 29 Opportunities ........................................................................................................................ 29 Threats .................................................................................................................................. 29 15. PROJECT STARTING COSTS ......................................................................................... 30 16. WEBSITE PROTOTYPE .................................................................................................. 31 16.1. Project Website Structure ............................................................................................ 31 16.2. Project Website Structure Description ........................................................................ 32 17. CONCLUSION .................................................................................................................. 38 18. LIST OF WEB LINKS ....................................................................................................... 38 19. AUTHOR CURRICULUM VITAE................................................................................... 39 20. ABSTRACT ....................................................................................................................... 40

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1. INTRODUCTION 1.1. Essay Scope and Purpose The main purpose of this essay is to create an e-business model whose primary goal is to connect individuals with similar interests by using video, audio and chat communication. The essay will cover all the necessary aspects of a typical business plan, including a detailed description and analysis of strategy, innovation, revenue, marketing etc. in order to show all the necessary steps that must be undertaken in order to successfully raise funds and reach the end user.

1.2. Data Sources and Collection Methods Relevant data will be collected from various internet sources such as message boards and community forums. Questioners will be posted on social network sites such as Facebook and student interviews will be conducted at the University of Zagreb.

1.3. Essay Content and Structure The essay is compromised from 22 parts or chapters. The first part is the Introduction that shows the scope and purpose of the essay. The second part is the strategic background of the business model and it will highlight the Mission, Vision and Goals of the business model. The next part will describe the actual business model in more detail. The fourth part will list and describe the innovations that will be used by the model. Further on the essay will discuss the business revenue model as well as whom our clients, partners and competitors are. Part 9 and 10 will highlight the web hosting and content management systems. A detailed description of the marketing plan will be presented in chapter 11. Part 12 and 13 will present the Mobile and WEB 2.0 technologies that will be used for our e-business. A detailed SWOT analysis will be conducted in chapter 14 while chapter 15 will show the calculated costs needed to bring the project to life. A website prototype will be presented in chapter 16 and the remaining chapters will include the conclusion, bibliography, web links, figures, author CV and the abstract.

1.4. E-business Model – Short Description The name of the e-business is GObubbleUP. The aim of the website is to connect two or more individuals with common interests. Once connected the users can communicate in a private environment via chat, audio or video. More specifically the aim of GObubbleUP is to connect individuals who are seeking knowledge and answers in a certain field with individuals who can offer answers within that particular field.

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2. STRATEGIC BACKGROUND 2.1. Mission Our mission is to connect people from every part of the world based on their mutual passions.

2.2. Vision Our vision is to become to household standard for providing users with fast solutions to their questions and interests.

2.3. Project Goals The first goal of GObubbleUP is to create a global community of 450,000 users within the first 5 months. The second goal is to have at least 10 Universities who will sponsor lectures within the first year The third goal is have at least 5 recognized and acknowledged University professors giving lectures on a monthly basis after the first year The fourth goal is to generate Net Revenues of $500,000 in one year The fifth goal is to establish partner relationships with at least 10 sponsor companies in the first 6 months

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3. BUSINESS MODEL 3.1. E-business Model – Detailed Description Instead of posting a question online and waiting for someone to answer it GObubbleUP would offer users to instantly connect with knowledgeable users who can offer them answers and solutions. Our main users are divided among two groups. The first group is users who need help with something and the second group is there to offer them solutions. Once a user registers and creates a GObubbleUP account they will choose all things that they are good at. Here are just a few examples of possible interests: cooking, cars, music, dancing, math, chemistry, languages, video games, programing, art etc. The user will be able to pinpoint exactly what their specific field of expertise is, for example: cooking – Japanese traditional cooking – sushi, or cars – Italian cars – Alfa Romeo, languages – French etc. Any interest will be possible to select, and if a certain interest is not listed, users will have to option to create new categories. Once users have selected their specific fields of expertise they will be included in the large database pool where they will be able to connect with other users. How does the system connect users? The system will connect users in the following way, for example let’s say that a user who is a student of the French language wants to connect with a native French speaker in order to improve his or hers vocabulary, all the user need s to do is select that he or she needs help with speaking French and the system will try to connect the student with a native speaker who is willing to give assistance in the French language. The users will have to option to use chat, audio or video communication. If the student is satisfied with the session they can leave a positive feedback for the user that provided them with assistance. This brings us to the rating system. Why is there rating system and how does it work? The system works on a review basis, meaning the more help a user can provide to another user their rating will go up. It is in the users interested to receive a positive review as it will increase their rating. Once they have a high rating they can, if they choose to do so, charge a fee for their assistance.

3.2. E-business Model Values The main values created by GObubbleUP are giving people to chance to easily and directly connect with others in order to share knowledge.

3.3. Project Organization GObubbleUP is organized in a way that users will choose topics at which they are good at and topics in which they would want to gain more knowledge in. If a particular topic is not available the will be able to create it. The topics will go into detail as much as the users want, for every topic users will be able to create subcategories. This will really give the users the ability to pinpoint their exact interest. The system will connect users based on these selected topics.

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4. INNOVATIONS 4.1. Innovation List 1. Directly connecting users 2. User ratings 3. User fees 4. Premium-only group sessions 5. User created categories

4.2. Project Innovations – Detailed Description 4.2.1. Connecting users who seek help with users who offer help directly, one on one, using voice, audio and chat communication. No longer do you need to wait to get help, GObubbleUP directly connects you with a user who can help you. 4.2.2. Giving the users the ability to rate and review the person who offered help in order to filter out the good from the bad. 4.2.3. Giving users who have a good rating the option to charge a fee for their services. This creates an incentive to be even better at providing a service on GObubbleUP. 4.2.4. Users who pay a membership fee can have group sessions with multiple GObubbleUP users. 4.2.5. Users can create their own categories of interests if the system does not provide it.

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5. REVENUE MODELS 5.1. Revenue Model List 1. Revenue from advertisements 2. Revenue from paid memberships 3. Revenue from transaction fees 4. Sponsored guest lectures 5. Paid guest lectures

5.2. Revenue Models – Detailed Description 5.2.1. While using GObubbleUP free time will be sponsored by 3rd parties 5.2.2. GObubbleUP will provide Ad-free memberships where advertisements by 3rd parties will be blocked 5.2.3. If a user wants to charge fees for their service they will be charged a 5% transaction fee that will be paid by the user that provides the service 5.2.4. GObubbleUP will host sponsored guest lectures that will hold large scale presentations, these presentation will be paid for by 3rd party sponsors 5.2.5. GObubbleUP will host non-sponsored guest lectures that will require payment from the users in order to join

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6. CLIENTS 6.1. Main Clients 1. Users who seek help from others 2. Users who offer help to others 3. 3rd party sponsors 4. Private instructors/professors who wish to use GObubbleUP to hold lectures 5. Public and private institutions who wish to use GObubbleUP to hold lectures

6.2. Main Clients – Detailed Description 6.2.1. One of the main clients of GObubbleUP are individuals who are seeking some kind of information and/or help. 6.2.2. Just as important as the above are clients who can offer assistance and help to other users 6.2.3. GObubbleUP’s third type of clients are 3rd parties who wish to use our service for advertising 6.2.4. GObubbleUP will allow instructors to organize private or public lectures through our system 6.2.5. GObubbleUP will allow private and public organizations to use our system for holding lectures 6.3. Our primary market focus will be North America and the initial website language will be English. However our main goal is to be a global service provider therefore we will focus on other markets as well. The website will be translated into the following primary languages: Spanish, Portuguese, French, German, Italian, Russian, Arabic, Chinese, Korean and Japanese. Later on the focus will be to implement most other European languages.

6.4. Client Registration User will have to register and create an account in order to use GObubbleUP services. They have the option to register using their Facebook information.

6.5. Registered Client Benefits OR Direct and Indirect Benefits of Free Content Users who have free memberships will have access to the knowledge database as well as the ability to connect with other members. Users with paid memberships will be able to invite multiple users for group sessions as well as having additional features such as a virtual black/white board and unlimited live video streaming

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7. PARTNERS 7.1. Main Suppliers and Associates Since GObubbleUp aims to deliver its services globally we will need to partner up with many bandwidth suppliers from different world regions. The reason for this high requirement of bandwidth is the intense usage of Audio and Video services by our users which we simply cannot provide from just one location. Another reason is ping, by partnering up with bandwidth providers from various world regions we will ensure that our connections are fast and clear. Our suppliers will be categorized in the following regions, North America, Europe, Russia, Asia, and South Pacific.

7.2. Supplier Description 7.2.1. For our North American bandwidth we will partner up with BNI network systems 7.2.2. RusCom will be our bandwidth supplier for Russia 7.2.3. For Europe our bandwidth supplier will be Eunetworks 7.2.4. For the Asian market we will be supplied by SubCom 7.2.5. For our South Pacific market we will supply our bandwidth from iiNet Australia

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8. COMPETITION 8.1. Main Competitors 1. Online search results 2. Internet message boards/forums 3. Yahoo answers 4. Ask.com 5. Youtube.com 8.1.1. Competitor 1 Our main competition is online search results. The internet offers free information on many different subjects, however sometime this information is not easy to find and one must spend time in order to find it. GoBuubleUp will implement an easy to use search function which will help users find the appropriate category. 8.1.2. Competitor 2 Almost every subject and interest has its own message board/forum. User must post their question and wait for an answer from other users. GoBubbleUp will also have a forum subsection which will give users the option to post questions and arrange meeting and lecture times. 8.1.3. Competitor 3 Yahoo has a popular service called “yahoo answers� where user can post a question to the general public and wait for someone to answer. 8.1.4. Competitor 4 Ask.com is also a popular service similar to the above mentioned yahoo answers. 8.1.5. Competitor 5 YouTube users post many explanation and how-to videos. GoBubbleUp users will be able to record their lectures and watch them at a later time.

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8.2. Similarities and Differences with Existing Projects in the Market The similarities with already existing projects and GObubbleUP are that we all offer answers, assistance and help to users. However the unique selling point of GObubbleUP is that the users can directly connect with each other on an instant basis. Rather than just posting question and waiting for someone to answer it, GObubbleUP will give users a more personalized solution.

8.3. Project Competitive Advantage GObubbleUP’s competitive advantage is that we directly connect users based on mutual interests in a private personalized environment through chat, audio and video communication.

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9. WEB HOSTING AND DOMAIN 9.1. Project Web Hosting The web hosting service will be provided by godaddy.com as they set the standard for web hosting services and their prices are competitive. And also because they offer an affordable package deal for .com, .net, .info and .org domains. For a total of $26.99 per year we will have all for domain names. Once GObubbleUP.com becomes a success we will take over full control of our domain and web hosting.

9.2. Project Web Domain The main web domain will be goGObubbleUP.com as well as goGObubbleUP.net, goGObubbleUP.info and goGObubbleUP.org

9.2.1. .hr Domain The .hr domain will purchased however it will not be used until the website is fully translated to Croatian.

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10. CONTENT MANAGEMENT SYSTEM 10.1. Possible CMS for Project 1. Joomla – is an open source CMS platform that is non-corporate and community driven. It incorporates modern programing standards using object oriented programing. 2. Adobe Dreamweaver CC – is a CMS platform with a streamlined user interface, many inter-connected tools and new visual CSS editing tools. With Dreamweaver the user is able to generate clean, web-standard code with intuitive visual editing tools.

10.2. Best CMS for Project – Description For GObubbleUP we will choose Joomla because of its affordability, simplicity and open source structure. But the most important reason for using Joomla is that it’s translated in 64 languages which is a significant factor to GObubbleUP considering we will offer our service globally in many languages.

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11. MARKETING PLAN 11.1. Project Marketing Plan Since GObubbleUP is aimed at a large global market there will be multiple marketing approaches. Our main and most dominant marketing plan will be to create a youtube video that will, if executed properly, go viral. The video will be made by the famous marketing agency Uncle Gray based in Copenhagen, Denmark. Other approaches will include advertising on Social Media and Google ads. We will also target users on websites that offer help, such as ask.com and about.com. For the first 6 months we will use promotion techniques such as offering premium memberships for users who recruit other new users. We will use extensive search engine optimizations, our aim is to be in the first three results when a user searches any type of questions such as “How to…” or “Why is…”.

11.2. Project Key words Project key words: bubble up, go bubble, go bubble up, chat, learning, how to, do-it-yourself, tutoring, instructions, tutoring jobs, tutoring centers, tutoring services, tutoring jobs, tutoring academy, tutoring business, learning connection, learning a new language, learning english, learning french, learning spanish, chat room, chatroulette, chat with strangers, chat with people, teach me how, teach me, teach someone, ask, questions, need help, advice, shared interests Some of our key marketing words and slogans will be: “Why ask and wait when you can bubbleUP?”, “just GObubbleUP”, “What’s UP in your bubble?”

11.3. Google AdWords ad Google AdWords advertising service will be used. Our ads will appear on websites anytime a person has visited websites such as ask.com, about.com and yahoo answers as well as when the person uses such keywords such as “How to…” or “Why is…” Google AdWords: bubble up, go bubble, go bubble up, chat, learning, how to, do-it-yourself, tutoring, instructions, tutoring jobs, tutoring centers, tutoring services, tutoring jobs, tutoring academy, tutoring business, learning connection, learning a new language, learning english, learning french, learning spanish, chat room, chatroulette, chat with strangers, chat with people, teach me how, teach me, teach someone, ask, questions, need help, advice, shared interests Maximum daily budget for the Google AdWords campaign will be $100 per day. The highest Price per Click (CPC) for GoBubbleUp will be $0.38.

11.4. Social Networks Advertising GObubbleUP will use Facebook, Twitter and other social networking sites to reach users. We will also allow users to create accounts with their existing Facebook and Twitter accounts. 15


11.5. Marketing Plan Table •

20.4.2015 our marketing campaign starts by launching our twitter and facebook pages.

5.5. 2015 Launching our main marketing video made by the Uncle Gray advertising agency which will be posted on youtube.com

20.6.2015 we launch with our promotion campaign where users will be able to become premium members with one month of free subscription if they become members of our website or if they recruit their friends to create accounts

10.7.2015 GObubbleUp will start advertising on Google Ads, banners on certain websites, and Facebook promotion where GoBubbleUp will be paying certain fees each month

No.

Promotion Web Address Facebook.com

Promotion Period 20.4.2015-

Costs

1.

Promotion Type Social Network

Free

Promotion Description Facebook

2.

Social Network

Twitter.com

20.4.2015-

Free

Twitter

3.

Viral Video

Youtube.com

5.5. 2015

Free

Youtube

4.

Google AdWords

10.7.2015

$100 per day

Ads

5.

Facebook Ads

10.7.2015

$150 per day

Ads

Facebook.com

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12. MOBILE TECHNOLOGIES 12.1. Mobile e-business In today’s modern world the border between mobile and non-mobile is becoming less visible. Regardless of the size of the e-business everyone can benefit from mobile applications. GObubbleUp will develop a mobile application that will complement the website platform.

12.2. Mobile Application for Smartphone Description GObubbleUP’s mobile application will be developed by M-San Grupa. Approximate costs of GObubbleUP mobile development is at around $25,000. It will be available on iOS and Android. The mobile version of GObubbleUP will be free on the Apple app store and Google Store.

12.3. Mobile Application Functionality Description GObubbleUP mobile will offer users a simple way to connect with other users just as they would on the website. The mobile application will offer chat, audio and video communication depending on the smartphone. However in order to use audio and video functionalities in the mobile application the user will have to have premium membership. Functionality 1: The user will be able to log in or sign up using the mobile app Functionality 2: The user will be able to browse and search categories of interest Functionality 3: The application will allow the user to post a question and ask for help Functionality 4: The user will be able to connect with other users via audio, video and chat Functionality 5: The user will be able to sign-up for the newsletter through the mobile application

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12.4. Graphic of Mobile Application Functionality 12.4.1 Main Page Mobile application main page. From this page the user will be able to access all the available menu options, which include: About, Categories, Sign Up, Contact, Register, Newsletter and FAQ.

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12.4.2 About Page Mobile application about page. This page will include the Mission and Vision statements.

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12.4.3 Categories Page Mobile application categories page. The categories page will give the user the option to manually browse categories, to search for categories or to view the most popular categories.

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12.4.4 Sign Up Page Mobile application sign up page. From here the user will be able to Sign Up/Register for a new account/profile.

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12.4.5 Contact Mobile application contact page. The below image shows the mobile application contact page. From here the user will be able to find the necessary information needed to contact GoBubbleUp.

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12.4.6 Newsletter Mobile application newsletter page. The following image shows the newsletter page of the mobile application. From this page the user will be able to enter their e-mail address in order to receive the monthly newsletter.

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12.4.7 FAQ Mobile application FAQ page. The image below shows the FAQ page. On this page users will be able to find answers to the most frequently asked questions regarding GoBubbleUp.

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12.4.8 Mobile Application Menu Mobile application menu selection. The image below shows how the menu selection page will look like.

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12.5. Mobile Advertising The GObubbleUP mobile application will feature advertisements from our sponsors. These ads will only be visible to users who do not have premium memberships. Mobile application advertising example

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13. WEB 2.0 TECHNOLOGIES 13.1. Project Facebook Profile GoBubbleUp will have its official facebook page. This page will be used to promote GoBuubleUp’s activities on the popular social network web site. It will be used to promote lectures and to connect users with similar interests.

13.2. Project Author LinkedIn Profile

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13.3. Project Tweeter Profile GoBubbleUp will also have its own official Tweeter page. It will be used to tweet popular events and lectures that we will be organizing for our users.

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14. PROJECT SWOT ANALYSIS Strengths One of our main strengths is that there is no website quite similar to ours. Even though there are many websites where people can chat and connect and also many websites where people can post questions and wait for answers, Users can create own topics and subjects Multiple ways to generate revenue (advertising, premium subscription account, sponsored lectures etc.) Multi-platform availability, our service will available on PC, Mac, smartphone and tablet platforms Plenty of space to expand in the future

Weaknesses Our main weakness is that the internet is full of information and solutions for many topics can be found. Our service is dependent on user participation Our service may require high bandwidth usage To increase performance and quality our service cannot be centralized Large initial investment required

Opportunities Our greatest opportunity is to use the internet as a search-for-answers tool and transform the way people help each other People use the internet every day to find help and get answers; GoBubbleUp has potential to become a standard source for information We can examine user behavior to come up with even better solutions for peoples needs Establish partner connections with leading Universities from around the world Start our own free/freemium education and e-learning platform

Threats Not getting a balance between users who offer help and those looking for help Users who meet over our network might meet later on over other networks such as Skype Getting users to come back and use GoBubbleUp after they have found their answers Having to many users who abuse the system Security concerns and not being able to secure user data 29


15. PROJECT STARTING COSTS 1 2 3 4 5 6

Item Hosting Domains Marketing Hardware Software development Legal fees TOTAL

Cost $100 per year $26.99 $145,000 $150,000 $200,000 $175,000 $796,900

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16. WEBSITE PROTOTYPE 16.1. Project Website Structure

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16.2. Project Website Structure Description Home Page

From the home page the user will be able to Sign-up and create a new account or log into an already existing account. Regardless of what page the user will be on, there will always be an option to access the 7 main pages of the web site: Home, About, Categories, Contact, Register, Newsletter and FAQ

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About Page

The about page will show the mission and vision of GoBubbleUp. It will be accessible from the top menu.

Categories Page

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The categories page will give the user the option to manually browse categories, to search for categories or to view the most popular categories. Categories Page 1

From this page the user will be able to browse the available categories.

Categories Search Page

On this page the user will be able to search for a certain category of interest. 34


Popular Categories

The page will display the most popular and trending categories.

Contact Page

The contact page will contain all the relevant information needed to contact GoBubbleUp.

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Register/Sign Up page

On this page the user will be able to create a new account. Newsletter sign up Page

On the above page the user will be able to enter their e-mail in order to receive the monthly newsletter.

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FAQ Page

This page will provide answers to the most frequently asked question.

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17. CONCLUSION GObubbleUP’s aim is to become the global standard in connecting people based on their interests and passions. By giving users a simple and friendly environment to directly connect with other users based on mutual interests we believe we can achieve our goal. GObubbleUP will give the users a more personal approach to communicating by directly connecting them via live chat, audio and video thus creating a more intimate atmosphere. The basic idea behind GObubbleUp is the notion that people love to learn new information and at the same time people love to teach others. This notion is the foundation for GObubbleUP’s business model.

18. LIST OF WEB LINKS www.godaddy.com www.twitter.com www.linkedin.com www.facebook.com www.wix.com www.unclegrey.dk

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19. AUTHOR CURRICULUM VITAE PERSONAL INFORMATION

Mate Mihanovic Marasovica 45, 21000 Split Croatia 098 900 2112 mihanovicm@yahoo.com

Sex Male | Date of birth 10/05/1982 | Nationality Croatian

EDUCATION AND TRAINING 2009-2013

Bachelor of Art in Economics University of Zagreb

PERSONAL SKILLS Mother tongue(s)

Communication skills

Computer skills Other skills

Driving licence

English, Croatian

▪ good communication skills

▪ good command of Microsoft Office™ tools ▪ Gardening

▪B

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20. ABSTRACT 1. Presentation Handouts

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Gobubbleup