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Dale Power Solutions plc

YOUR POWER IN SAFE HANDS

Worldwide Service & Support


Worldwide Service & Support | Dale Power Solutions plc

Worldwide Service & Support from Dale Power Solutions

Keeping your power owing


www.dalepowersolutions.com

Dale Power Solutions – delivering secure back-up power across the globe. As part of the Secure Power Division of TT electronics plc, the £500m turnover UK quoted global electronics group, each year Dale supplies more than 3,000 generator and UPS systems worldwide, and services more than 4,000 generating sets and UPS systems. For more than 75 years worldwide we have provided our business partners with high quality systems and services, protecting critical power supplies at all times and in all conditions. From humble beginnings in 1935, the company has developed into a globally-recognised business twice winning the Queen’s Award for Export and has built up an outstanding track record of delivering mission critical secure power systems and solutions. Renowned for both technical excellence and operational expertise, the business specialises in protecting the most demanding applications. In all major sectors including power utilities, oil and gas, telecommunications, medical and financial services, the Dale and Erskine product brands are synonymous with outstanding service, reliability and expertise. Our professional structure, financial strength and the necessary quality assurance, health and safety, and product accreditations meet the demands of the world’s most discerning clients. These include:

Supplier No. 19330

Supplier No. 10040683

Supplier No. 73199

Proud of our pedigree…proud to be your partner. 01


Worldwide Service & Support | Dale Power Solutions plc

Local support worldwide – setting the benchmark in customer support

The Certainty of Back-up Power in Uncertain Times During uncertain times and in situations where a loss of grid power can cost a company millions or even billions, Dale provides guaranteed business continuity through its total, comprehensive service and maintenance provision.

75 Years’ Experience in Service and Maintenance Excellence Unrivalled service and maintenance from Dale includes support for all your diesel generators and gas turbines, UPS systems (DC and AC), cabling and battery maintenance. For example, using original drawings and 75 years’ experience we are able to guarantee full life cover for generator equipment from Dale or a myriad of other manufacturers.

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24/7, 365 Days-a-Year Cover Our team of more than 80 highly qualified and experienced engineers help us provide a 24/7 response, 365 days a year across the UK, whilst offices overseas enable us to provide worldwide service and maintenance capability, onshore and offshore.

Trusted by the Most Demanding Customers Our outstanding service and maintenance is chosen by the most demanding multinational, blue chip companies who seek the very highest standards. These include customers in demanding fields such as petrochemical, telecommunications, utilities, financial institutions, medical, facility management and sports and leisure.


www.dalepowersolutions.com

WORLD MAP

UK MAP

UK Operations Scarborough, Aberdeen, London, Swindon

South American Operations Curitiba, Brazil

Head Office Scarborough

Sales & Service Office Swindon

American Operations Mexico City, Mexico

Middle East Operations Sharjah, UAE

Service Office London

Sales & Service Office Aberdeen

Extending the Life of Your Valuable Equipment

Service Engineer location

Meeting the Latest Legislation

Professionally serviced and maintained generator and UPS equipment lasts longer, protecting you from costly replacement. Choose Dale to give your equipment ‘cradle to the grave’ cover.

With our superb service and maintenance packages you have the assurance that your equipment meets demanding and everchanging legislation, particularly in terms of health and safety and care for the environment, including waste management.

Guaranteed Quality Engineers

Spare Parts Sourced and Supplied

Our trained engineers carry up-to-date training records, providing an on site guarantee of the very latest industryrecognised competencies. They are also happy to undertake any customer-specific training required.

With many decades’ experience and access to original drawings and specifications, we advise which spare parts are vital for your machinery, sourcing them and supplying or holding them for you until the moment they are needed.

Comprehensive, Total Service Packages

Plant Hire Services

Our all encompassing services cover everything from a generator in an office to a battery protecting vital power on an offshore platform. From oil and fuel sampling to engine rebuilds and sound attenuation – we provide the full, comprehensive package for your vital equipment.

We offer a range of both mobile and static load banks to meet all your requirements from 50kW to 1.5MW. We also hire out a range of generator sets with power output from 20kVA to 2000kVA, housed in sound attenuated containers and fully bunded.

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Worldwide Service & Support | Dale Power Solutions plc

Total flexibility guaranteed Reactive breakdown cover and planned preventative maintenance to complete equipment management.

From your first call to us your power will be in safe hands. Our strength is delivering flexible service and maintenance support tailored to your specific needs for the lifetime of your Diesel generator, Gas turbine, DC, UPS, and Battery equipment. Whether you require planned preventative maintenance cover, a one off service visit, a breakdown call out, or our total power solution management service we have the experience and technical excellence to provide a cost effective solution to deliver exactly what you need. Your service package will be tailored to your requirements and can include: • • • • • • • •

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Planned preventative maintenance & service Reactive service or emergency breakdown cover Predictive maintenance Remote monitoring Equipment spares & repair Installation services Loadbank testing Equipment hire service

Keeping your power secure for that crucial moment means providing 24 hour, 7 days a week, 365 days per year cover. We provide guaranteed response times and service around the clock specially tailored for you. We offer: • • • • • • • • • • • • • •

24/7 Emergency breakdown cover 24/7 Technical help desk 24/7 Offshore call out response 4 hour Onshore call out response 80+ Service Engineers provide nationwide cover UK service centres Dedicated overseas service teams Project management, including reporting and upgrade replacement recommendations Comprehensive call logging and service management Client and site database Equipment database/tracking Condition based monitoring Parts processing Meter billing


www.dalepowersolutions.com

Diesel generator UPS and DC servicing secure power servicing Regardless of the number, manufacture and location of your generators you can rely on Dale to provide peace of mind and ensure your generator will be there when required.

• Planned preventative maintenance – Minor and major scheduled maintenance inspections • Predictive maintenance – ensuring normal operation with oil sampling also helping to reduce quantities of waste • Fleet management – multi-site, multi-set management of your fleet of generators anywhere • Waste disposal – providing environmentally ethical and compliant disposal and recycling services • Exhaust treatment equipment - to help reduce emissions • OFTEC Qualified Fuel tank inspections – all of our engineers are qualified to inspect and recommend replacement where required • Assistance with environmental awareness – we support your business in meeting its environmental obligations • Coolant cleaning and recycling – to keep your equipment running smoothly • Radiator cleaning and refurbishment – increase the efficiency of your equipment without complete replacement • Fuel management including sampling and polishing – ensuring maximum efficiency of you equipment • Control system management – ensuring your equipment meets the latest technology • System enhancements and upgrades – prolonging the life of your equipment

Wherever your equipment is required or located – from the roof to the basement, in the desert or offshore – we have the expertise to provide the perfect installation, service and maintenance solution. • Planned preventative maintenance – scheduled inspections agreed to your requirements • Database management – we can manage all your equipment to ensure it is maintained to schedule • Lifecycle management – optimising the operational cost and reducing capital outlay by upgrading or refurbishing both our own brand and other OEM equipment keeping it running longer • Waste disposal – providing environmentally ethical and compliant disposal and recycling services

Extending the life of your valuable equipment with tailored service packages for your diesel generator or UPS secure power system. 05


Worldwide Service & Support | Dale Power Solutions plc

Full battery lifecycle management Your battery will eventually deteriorate even if it is kept to the optimum site conditions and the expected number of charge/discharge cycles. Our dedicated team of qualified battery maintenance technicians can ensure the lifecycle of your battery is maximised. Our capabilities can be tailored specifically to your requirements to provide a detailed maintenance plan and include: • battery inspection, maintenance • battery testing including: – voltage measurement and discharge testing – sophisticated cell testing and continuous monitoring – predictive thermal monitoring • full legal disposal and recycling services • nationwide 24 hour call out You can have peace of mind knowing that our total lifecycle management solution will ensure your battery is fully operational when it is called upon.

Comprehensive service and maintenance packages and full lifecycle management services for the most demanding environments. 06

Gas turbine servicing Gas turbine technology is a continuous process for industries demanding high availability. Dale Power Solutions can supply fully trained Field Service Engineers and Technicians who have many years of hands on experience to look after all aspects of the operation and maintenance of a wide range of turbine power and gas engine generators. The installation and operation of data collection equipment enables preventative maintenance procedures to be applied. Our services include: • • • • • • • • • • • • • •

Start-up and commissioning Customised maintenance inspection programmes Monthly, quarterly, semi-annual or annual inspections Relay logic and PLC control systems Compressor and power generation packages Work on all associated skid equipment 25 years’ experience of gas turbine packaging Independent inspections of most types of gas turbines and ancillary equipment Vibration surveys Boroscope inspections Laser alignment and equipment balancing Remote monitoring and trending Fuel control system upgrades Stripdown inspection reports

Service agreements can be tailored to suit your requirements and can incorporate all maintenance inspections and parts and be expanded to include component overhaul. Maintenance scheduling allows you to plan all overhaul work and include it in a fixed monthly payment. Extended warranty contracts are also available.


www.dalepowersolutions.com

Spares

Hire

Keeping every spare part for your generator or UPS is not practical, especially as some equipment is now obsolete. Dale Power Solutions specialises in advising which spare parts are vital for your machinery, sourcing them and supplying or holding them for you. If your equipment fails at a crucial moment, there will be something you can do.

We maintain and offer a large range of hire equipment to satisfy your requirements all with 24 hour support. Maintenance and overhauls using exchange equipment can save a considerable amount of downtime. Our hire services include:

Our services include:

• Range of 50Kw – 1.5Mw • Mobile and static • Cables

• Dedicated spare parts service • Extensive library of 75 years of technical and product information • Spares procurement management • Support of major component supplies • Design support • Testing and set-up of control equipment • Dedicated repairs team

Load Banks

UPS • Range of 250VA - 20kVA single phase • Range of 10VA - 500kVA 3 phase

Diesel Generating Sets • Range of 20kVA–2000kVA • Fully bunded • Sound attenuated containers

Gas Turbines • Saturn • Centaur • Taurus

®Saturn , ®Centaur and ®Taurus are trademarks of Solar Gas Turbine, Inc.

Our impressive array of services tailored to your needs can be enhanced with spares and hire capabilities.

All units can be configured as required. We also have exchange power turbines, accessory and reduction gearboxes, as well as ancillary package parts such as fuel controls, pumps, motors and PLC control cards.

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Worldwide Service & Support | Dale Power Solutions plc

Our technical excellence ensures your power is in safe hands

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Services for multinational, blue-chip customers Engineering excellence from professionally-trained staff Reliable power to provide business continuity

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Valuable, peace-of-mind cover

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Instant response across the globe

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Competence built over 75 years

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Encompassing services from an office generator to an offshore rig

S E

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Dale’s Unrivalled Service and Maintenance Packages offer: • The certainty of business continuity in uncertain times • 75 years’ experience in engineering excellence • 24/7, 365 days-a-year cover across the UK plus worldwide capability • Service standards trusted by the most demanding blue-chip customers • Extended life for your valuable equipment • Guaranteed, fully-trained engineers • Comprehensive, total service packages for a massive range of products • Compliance with the very latest legislation, including environmental • Spare parts sourced and supplied • Plant hire services


www.dalepowersolutions.com

Dale Power Solutions

unbeatable service


UK REGISTERED OFFICE

EUROPEAN DEVELOPMENT & TEST CENTRE

Salter Road Eastfield Industrial Estate Scarborough North Yorkshire YO11 3DU

Filey North Yorkshire YO14 9PJ Tel : +44 (0) 1723 583511

Tel : +44 (0) 1723 583511

ABERDEEN, UK

LONDON, UK

SWINDON, UK

Westpoint House Prospect Road Arnhall Business Park Westhill Aberdeen AB32 6FE

Highway Business Park London E1W 3HS

Kembrey Park Swindon Wiltshire SN2 8BW

Tel: +44 (0) 20 3217 3041

Tel: +44 (0) 1793 250038

Tel: +44 (0) 1224 270391

BRAZIL

MEXICO

MIDDLE EAST

Rua Umuarama 164 da Quadra 22 Bairro Portal da Serra CEP 83325-000 Pinhais-PR

Calz San Lorenzo 1150 Col Cerro de la Estrella Del Iztapalapa CP 09860 Mexico City

P6-100 Saif Zone P O Box 120853 Sharjah UAE

Tel: +55 41 3525 2255

Tel: +52 55 5624 5600

Tel: +971 6 5578475

www.dalepowersolutions.com

POWER – WHERE YOU WANT IT, WHEN YOU WANT IT

PART OF THE SECURE POWER DIVISION OF

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TT electronics Secure Power Division Worldwide


Worldwide Service and Support