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Message from the Public Library InterLINK Board Chair: “In the long history of humankind (and animal kind, too) those who learned to collaborate and improvise most effectively have prevailed”- Charles Darwin

Mission Public Library InterLINK: Strong local libraries in proactive partnership, serving their communities.

Darwin’s quote also applies to libraries. In the face of continuing change, with increasing demand for services and (at best) stagnant budgets, libraries practicing the fine art of collaboration will be those that prevail.

Values: Autonomy – Public Library InterLINK member libraries are answerable first to their local boards, while working cooperatively in the best interests of the federation.

Since 1994, Public Library InterLINK has provided a model of how libraries could work together. That work continued in 2012. While focusing on its prime directive of ensuring that anyone living in any of the 18 communities that comprise InterLINK may use their home library card in any InterLINK library, the federation continued to look for opportunities to build on the partnerships that have been cultivated over the years.

Collaboration – Public Library InterLINK member libraries work together on projects of mutual benefit. Collaboration is voluntary and implemented where most effective.

The 2012 Strategic Plan Refresh focused our efforts during the year. InterLINK’s strategic goals: improving services to library users, supporting member libraries and advocating for InterLINK and member libraries were front and centre. Projects such as the Urban Library Settlement Partnership and the World Languages Collection Development pilot are just two examples of InterLINK’s support of member libraries. In October 2012, InterLINK’s Board, Library Directors and staff met in an all day planning session to set priorities for 2013. These priorities will ensure that InterLINK will not simply prevail, as Darwin suggests, but continue to provide leadership in the provision of excellent library service to all 2.6 million residents served by the member libraries of the federation.

Equality – Public Library InterLINK member libraries have equal voice in the decision making process at the InterLINK table. Accountability – Public Library InterLINK is solely accountable to the boards of its member libraries. Respect – Public Library InterLINK values the voice of each member library.

Cover photo: City Centre Library, Surrey David Watkins, InterLINK UPDATE 2012 | 01

Executive Director’s Report In 2012, Public Library InterLINK initiated a number of projects that were intended to save our partner libraries time and money as well as making it easier for the 18 libraries to work collaboratively. In the spring InterLINK libraries participated in a consortial purchase of patron library cards. In total, six InterLINK libraries participated in this collaborative purchase. Three libraries from other federations across the province also participated. Libraries reported substantial savings in comparison to their previous card orders. In addition, InterLINK launched a pilot program to coordinate the purchase of shelf-ready world language materials. Seven InterLINK libraries, working with a total budget of $36,000, were able to

Building on Success: Strategic PLAN REFRESH 2012 add 1,233 much needed items in Chinese, Korean and Persian to their collections. In 2012, the redeveloped InterLINK website ( was launched, with the goal of making the site an effective tool for collaboration and information sharing. Finally, one of the biggest changes for InterLINK was the move to new offices. The mountains of work that go into changing addresses was ably managed by Rita Avigdor, InterLINK’s Manager of Operations. We moved into our new home in July.

Services to Users Goal: Improve service to all users in InterLINK’s service area, regardless of the user’s “home library” by: 1. Establishing policy framework that will facilitate easier access to the collections in partner libraries. • AAG Working Group to develop process and deadlines Services to Member Libraries Goal: InterLINK will explore the viability of implementing a group purchasing program by: 1. Developing additional cost-saving consortial purchasing opportunities where appropriate. • investigate feasibility of collaborative services where appropriate • facilitate consortial purchase of selected shelf ready world language materials for interested libraries, including standards for cataloguing and processing • work with interested libraries on a 2012 consortial purchase of patron cards Goal: InterLINK will support its members as they work to collaborate effectively within the organization by: 1. Managing the Urban Libraries Settlement Program in conjunction with participating libraries. 2. Supporting participating libraries in delivering Just Ask! chat service. Goal: InterLINK will provide an avenue for member libraries to discuss and share best practices by: 1. Facilitating training opportunities for Board, Administrators Advisory Group, InterLINK staff and partner library staff as appropriate. • development of "summit" meeting in 2012 to bring together Board and AAG to discuss issues affecting InterLINK and the 18 partner library-organizing sessions as needed • facilitate cross-training opportunities arising out of Urban Libraries Settlement Program

• developing mechanisms to take advantage of specific skills and expertise among InterLINK library staff • facilitating sharing of information regarding training opportunities offered by partner libraries 2. Further develop InterLINK website as an effective tool for libraries, Board and AAG. External Relations Goal: Advocate on behalf of InterLINK and member libraries by: 1. Continuing to liaise as appropriate with external agencies (BC Libraries Cooperative, Libraries and Literacy, BC Electronic Library Network, BC Digitization Coalition, other federations). 2. Pursuing grant proposals for collaborative programs/projects. 3. Investigate ways to increase public awareness of InterLINK services.For a complete version of InterLINK’s Strategic Plan, go to

InterLINK UPDATE 2012 | 03

Board of Directors 2012 Bowen Island Public Library Burnaby Public Library Coquitlam Public Library Fraser Valley Regional Library Gibsons & District Public Library Lillooet Area Library Association New Westminster Public Library North Vancouver City Library North Vancouver District Public Library Pemberton & District Public Library Port Moody Public Library Richmond Public Library Sechelt Public Library Squamish Public Library Surrey Public Library Vancouver Public Library West Vancouver Memorial Library Whistler Public Library

InterLINK Finances Ted Benson Sharon Freeman (Chair) Lance Gueck (Vice-Chair) Grant Ward Fred Lerner Jane Duber Dale Lauber Ian Bateson Ken Lim Judith Walton Barry Fleming Mark Bostwick Dan Fivehouse Nicole Bloudoff Upkar Tatlay Debbie Millward Jan Pezarro Audrey Lundie


expenses Membership Levy Provincial Grant Net Borrower Levy Other

$101,990 $103,323

$ 585,632

$100,000 $120,839


$ 600,623

Operating Resource Sharing Compensation VPL Reference Grant Audiobooks

$ 689,449

InterLINK Resource Sharing Statistics NON-RESIDENT CIRCULATION 5,000,000



Finance Debbie Millward (Chair)


Personnel Sharon Freeman (Chair)


Planning Lance Gueck (Chair)




4,300,000 4,200,000

InterLINK Staff Executive Director: Michael Burris

4,100,000 2005








Manager of Operations: Rita Avigdor Program Coordinator: Candice Stenstrom Driver: Larry Fraser Driver: Mani Nassefat

04 | InterLINK UPDATE 2012

Net Lenders

Net Borrowers

Burnaby Port Moody Richmond Sechelt West Vancouver Whistler

Bowen Island Fraser Valley Lillooet Area North Van. City Pemberton & District Surrey

Coquitlam Gibsons & District New Westminster North Van. District Squamish

InterLINK UPDATE 2012 | 05

Interlink Update 2013  
Interlink Update 2013