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Contents 1.

Introduction 1.1. Introduction ............................................................................5 1.2. Safety Instruction ...................................................................5 1.3. Provided components ............................................................6 2. Installation Guide 2.1. System Rear Panel (EVL, EED & EXR series) ......................7 2.2 System Front Panel (EVL, EED & EXR series)......................9 3. Display Mode 3.1. Camera information and recording state..............................10 3.2. Camera image frame ...........................................................10 3.3. Live image zoom..................................................................10 3.4. Screen division ....................................................................10 3.5. Camera selection.................................................................10 3.6. Sequencing video ................................................................11 3.7. Time & date .........................................................................11 3.8. Setup access 3.9. Search access .....................................................................11 3.10. Preview ..............................................................................11 3.11. System info ..........................................................................11 3.12. Pan/Tilt ..............................................................................11 3.13. System shut down ...............................................................12 3.14. Digital I/O .............................................................................12 3.15. History ..............................................................................12 3.16. Chat ..............................................................................12 3.17. E-Map ..............................................................................12 3.18. Enlarging display .................................................................12 4. Setup 4.1. Standard Setup....................................................................13 4.1.1. Camera name........................................................13 4.1.2. See The Voice Waveform......................................13 4.1.3. Camera auto switching ..........................................13 4.1.4. Auto System reset .................................................13 4.1.5. Set Password for ...................................................13 4.1.5.1. Set Password ........................................14 4.1.5.2. Manager Setup......................................14 4.1.6. Time setup.............................................................15 4.1.7. Add printer.............................................................15 4.1.8. Managing disk .......................................................15 4.1.9. Compression .........................................................16 4.1.10 Set Channel...........................................................16 4.1.11. Power Mode ..........................................................16 4.1.12. On Screen Keyboard .............................................16 4.2. Recording Type 4.2.1. Display...................................................................16 4.2.2. Position..................................................................17 4.2.3. Event .....................................................................17 4.2.4. Frames ..................................................................17


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4.2.5. Pre/Post.................................................................17 4.2.6. Alarm control .........................................................17 4.2.7. Post Page..............................................................17 4.3. Special Functions ................................................................17 4.3.1. Set Alarm Event.....................................................17 4.3.2. Event Setup...........................................................17 4.3.3. Setup Audio...........................................................18 4.4. Schedule recording..............................................................20 4.5. Motion setting ......................................................................21 4.6. Color control ........................................................................22 4.7. PAN/TILT setup ...................................................................22 4.8. Control User Access ............................................................23 4.8.1. Connection Type ...................................................24 4.8.2. Transmission Speed..............................................24 4.8.3. Remote User .........................................................24 4.8.4. Connected Client List ............................................24 4.8.5. Web Server............................................................24 4.8.6. Voice Communication............................................24 4.8.7. Setup TCP/IP.........................................................25 4.8.8. Emergency Notification..........................................25 4.8.9. IP Server ...............................................................25 4.9. Back Up ..............................................................................25 4.9.1. Standard Backup ...................................................26 4.9.2. Backup Schedule...................................................26 4.9.3 Confirm Backup .....................................................26 4.10. WEBVA ..............................................................................26 Search Mode 5.1. Image frame.........................................................................27 5.2. Camera select......................................................................27 5.3. Time-Line.............................................................................27 5.4. Zoom ..............................................................................27 5.5. Control buttons ....................................................................27 5.6. Search calendar...................................................................28 5.7. Print ..............................................................................28 5.8. Backup (snapshot)...............................................................28 5.9. Event Search .......................................................................28 5.10. Sub Menu ............................................................................28 5.10.1. AVI Backup............................................................28 5.10.2. Bookmark ..............................................................32 5.10.3. Smart Search.........................................................32 5.10.4. Panoramic View Search ........................................33 Pan/Tilt/Zoom (PTZ) Operation 6.1 PTZ Controls........................................................................34 6.2 Preset ..............................................................................34 6.3 Group ..............................................................................35


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6.4 Auto PAN .............................................................................36 6.5 Menu ..............................................................................36 6.6 Speed ..............................................................................36 Remote Viewing 7.1. Remote Client Software installation .....................................38 7.1.1. Remote Client Software Access ............................38 7.1.2. Remote Client Search ...........................................39 7.1.2.1. Local Search ...........................................40 7.1.2.2. Remote Search .......................................40 7.2. Internet Explorer Access......................................................41 Maintenance & Troubleshooting 8.1. Maintenance ................................................................44 8.2. Troubleshooting ................................................................45 Warranty Information ................................................................52 Technical Support Information ............................................................52


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Thank you for purchasing a CyberView Systems DVR server. Your new DVR server is designed with high standards for reliability, long life, and outstanding performance.

1.

Introduction

1.1.

Introduction Each and every one of CyberView Systems DVR is individually tested and setup for standard operation at the factory. However since many operation environments may differ, please take a moment to read the information in this users guide to customize the settings and get the best performance out of your new DVR.

1.2.

Safety Instructions Your new DVR incorporates advanced technologies in image processing with the most user friendly graphical interface. These components however, are sensitive to static electricity and power fluctuations and other environmental hazards. To extend the life of the DVR and ensure trouble free operation care should be taken when handling, installing and connecting components to your new DVR.

• • • •

• • • • • • • • • •

Ensure the power is off prior to all cable installations. Do not open the DVR cover. DVR must be installed in a well ventilated area. DVR must not be installed near magnetic field generating equipment such as generators, radios, wireless equipment or share plug-in with appliances such as refrigerators, heater, coolers , etc. Dedicated power line is highly recommended. Do not install the DVR in extremely hot or cold area (60° to 70° F is highly recommended) Do not install the DVR in a smoky or dusty environment. Keep the back of the system clear for proper air circulation. The DVR must not be enclosed in a cabinet without adequate air flow. Attach camera cables to the wall or table for extra support to prevent damage to the BNC board on the back of the DVR. Make your camera cables the same length to prevent stress on cable ends and the DVR board. Ensure the camera BNC cables are properly made and tested prior to connecting to the DVR. Ensure the camera power cables are properly made with the correct polarity when applies. Do not cover the top of the monitor with any object. Do not place any magnetic object on or near the DVR or the monitor.


CyberView Systems

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Provided Components The following items are included in your DVR package. contact your dealer for any missing items.

• • • • • • • • • • • • •

Please

DVR unit (Desktop for Value-Line Series, Rackmount for all EED1600/3200 as well as the EXR and the EPRO series). DVR power cable SVGA color monitor and monitor power cable (Optional) Keyboard & Mouse Speakers (optional) Mouse pad DVR restore and recovery CD DVR remote viewing software CD Blank CDR media for backup use Quick Reference Guide (this manual is included on Remote View CD - Hard copy optional) System keys (Rackmount cases only) Uninterrupted power supply (battery backup) BNC pigtail for video inputs (Not applicable to EVL430 DVR)


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CyberView Systems 2. Installation Guide 2.1.

System Rear Panel

Exhaust Fan

Power Input

Ethernet/LAN

VGA Out

Camera Inputs

TV OUT

USB Keyboard & Mouse Inputs

MIC-in & Speakers-out

DVRDVR-EVL430

VGA Out

Ethernet/LAN

Exhaust Fan

Camera Inputs 1-8 Camera Inputs 9-16 TV OUT Speaker Out Power Input

USB Keyboard & Mouse Inputs

DVRDVR-EVL8D & EVL16D

MIC Input


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CyberView Systems

Exhaust Fans

VGA OUT

Camera Inputs 1-8

Camera Inputs 9-16

Camera Inputs 17-24 Camera Inputs 25-32

TV OUT Power Input

USB Keyboard & Mouse Inputs

MIC Input

Speakers Out

DVRDVR-EED 16 / 32 & EXR 16


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CyberView Systems 2.2.

System Front Panel Intake Air Vents CDRW Drive

USB & Audio Access Panel

Power Switch

EVL-Series Desktop Units

CDRW Drive Intake Fan

USB Connections

Power Switch

EED & EXR Series Units


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3.

Display Mode

3.1.

Camera information and recording state - A description or the location of the camera is displayed next to each camera number on the top left corner of the image. The type of recording state (Continuous, Motion, Sensor) is displayed on top right of the image (refer to sections 4.2.2. and 4.2.3). (A)

3.2.

Camera image frame - This is the current display frame of the video feed. By single clicking the left mouse button on the image the picture will fill the frame. By single clicking the right mouse button on the image, the image will fill the entire screen. (B)

3.3.

Live image zoom - This feature enables you to perform a (digital) zoom into a specific area within the image. The + button will zoom in, the button will zoom out and the 100% will restore to the original size. This option is not available on all DVR models. This is a digital zoom and the image become grainy as the zoom factor increases. (C)

3.4

Screen division - There are options for displaying 1, 4, 6, 7, 8, 10, 13, 16 or 32 camera screens depending on the number of channels built into the DVR. (D)

3.5.

Camera Selection - These buttons will allow you to select the desired camera to be displayed in full frame. This button is also used as starting point for sequencing video camera options (refer to section 3.6). (E)


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3.6.

Sequencing video - When this button is selected in conjunction with a camera selection and screen division buttons, the display will scroll through the cameras within an interval set in the DVR setup (refer to section 4.1.3.). (F)

3.7.

Time & Date - Displays the current time and date. If the time or date is incorrect, the correct time and date can be setup through DVR setup screen (refer to section 4.1.6). (G)

3.8.

Setup access - This button is used to access the DVR setup screen (refer to section 4). (H)

3.9.

Search access - This button is used to access the search screen for viewing the archived videos (refer to section 5). (I)

3.10.

Preview - This option will allow you to view live camera images in a picture in picture format. This is beneficial when viewing one camera in full frame but would want to see all other cameras at the same time. (J)

3.11.

System Info - This button will display the status of the system hardware and software. (K)

3.12.

Pan/Tilt - Click to access the pan / tilt / zoom controls for the attached PTZ camera (refer to section 6). (L)


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3.13.

System shut down - This button is used to exit the monitoring application and to shut down the DVR (no recording will be done when system is shut down). (M)

3.14.

Digital I/O - These are used to control the sensor inputs and alarm outputs when the dry contact are attached to the DVR (optional). (N)

3.15.

History - This option displays a log of all system activities. (O)

3.16.

Chat - This option enables a remote PC to communicate with the DVR in text format (a connection with the DVR must first be established). (P)

3.17.

E-Map - The E-Map allows you to add an image of the floor plan of the facility and paste camera positions on the floor plan as a reference point for easier recognition of the camera locations. (Q)

3.18.

Enlarging display - To enlarge the camera images to fill entire screen click the right mouse button on the frame display. To go back click on the right mouse button again.


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Setup

NOTE: The DVR is write protected after initial installation. The following setup changes will not be permanent if the DVR is in write protected mode. If the changes must be made permanent, the DVR must first be unprotected by following the DVR Installation Instructions. Disabling and enabling of the write protection of the DVR is intended for CSI authorized dealers and DVR installers only. Please contact your CSI authorized dealer for further assistance in changing and updating any settings in the DVR. 4.1.

Standard setup - Standard setup is used to configure the basic DVR functions.

4.1.1.

Camera name - When checked, it allows the user to add name or location description for each camera (refer to section 4.2.2). (A)

4.1.2.

See The Voice Wave - Selecting this button displays a wave form grid on the image while recording audio. (B)

4.1.3.

Camera Auto Switching - This setting is the time interval between camera image display rotation when a spot monitor is attached to the DVR. “Monitor Out Select� enables the user to select specific cameras to be sequenced on the spot monitor. (C)

4.1.4.

Auto System reset - This will enable the user to set a schedule for DVR reboot or shutdown. The auto reset will help the DVR to maintain the data files, in order to prevent corruption of data. (D)

4.1.5.

Set Password for - There are two forms of password configurations


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For the DVR. The first option is “Set Password” and the second option is the “Manager Setup”. (E) 4.1.5.1. Set Password - With this option the administrator can setup passwords to limit access to Setup screen, Viewer or Main Display Screen, DVR shut down, and search area. To setup passwords: • • • • • • •

Select the option (Setup, Search, Viewer or Power down) from the drop down menu. Type in a password in the “New Password” field. Retype the password in the “Confirm Password” Field. Click on “Set Password” button. Click on “OK” to accept. Select the next option. If using the same password for all options, there is no need to retype the passwords, just click on “Set Password” button and click on “OK” to accept.

NOTE: When the Viewer password is setup or the “Manager Setup” option is used, the DVR software will not automatically start after a reboot and will require the password to begin recording. These options are intended for DVR servers that are constantly being monitored. 4.1.5.2. Manager Setup - This option allows the administrator to setup and configure up to fourteen (14) different users with customizable access to different screens and cameras for local or for remote access to the DVR. To setup the Manager Setup area:


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Click on Manager Setup button. Type a name over the “1.Admin” field. Type a password in the After field. Retype the same password in the Confirm field. Click on “Setup” button below the Confirm field. Click on OK on the pop up window to accept.

To setup additional users: • • •

• • • •

• •

Type a name over the “1.1st Manager” field. Deselect the areas that this manager should not have access. To limit this manager from being able to view or control certain cameras, click on the “Camera Select Setup” button and deselect the cameras. Click OK to close the popup window. Type in a password for this manager in the After field directly below 1st Manager column. Retype the same password in the Confirm field. Click on the “Setup” button below it and OK to accept and close the popup window. If there are additional users with the same exact access, just add the name in the second position under the Name drop down menu of the 1st Manager column and add a different password in the After and confirm fields. If there is a need for another user with different access capabilities, use the 2nd Manager column and repeat the same process as the 1st Manager setup configuration. When all the users are configured, click on “OK” to save and exit. Repeat the process for the second manager with different options.

To delete any of the passwords: • • • •

Select the user name. Type the current password in the “Current Password” field. Leave the “New Password “ and the “Confirm Password” fields blank. Click on Setup and then OK to delete the passwords.

NOTE: The Manager passwords must be deleted first before the Admin password can be deleted. 4.1.6. Time setup - This option will let the user change or correct time and date for the DVR. (F) 4.1.7. Add printer - Using this button the user can install a standard windows supported graphic printer for the purpose of printing image snapshots. (G) 4.1.8. Managing Disk - This option enables the user to maintain and manage the DVR hard drives and optimize their performance. (H) NOTE: Format option will erase the entire video archives.


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4.1.9. Compression - Enables the user to customize the picture quality. MJPEG provides the best image quality at a higher storage usage. MPEG4+ provides as good an image as the MJPEG but better image compression (longer recording days). The higher the quality setting the better the picture quality and the more storage will be used (maximum is 10 for MPEG 4+). (I) 4.1.10. Set Channel - This option is crucial during the setup of the DVR. This option must be set to the closest number of cameras that are physically attached to the DVR. I.e. If only 7 cameras are attached to a 16 channel DVR, then the Set Channel must be set to 8 for proper operation of the DVR. (J) 4.1.11. Power Mode - this option will allow the user to shut the DVR software to Windows or completely power down the system. (K) 4.1.12. On Screen Keyboard - This option provides a virtual keyboard. The mouse can be used to type in information in case an actual keyboard has been removed from the DVR. (L) 4.2.

Recording Type - This screen will allow the user to customize each camera setting. When all selections are set, user must click on Save and Apply to exit.

4.2.1. Display - The options are “OK” or “NONE”. When set to OK the camera attached to this channel will be displayed on the screen frame within Display Mode area. When set to NONE the camera display will be


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covered by an internal image for privacy while it is recording based on event setting (refer to section 4.2.3.). (A) 4.2.2. Position - This is used to insert information about the camera location and name. The information will be displayed next to camera number in the camera image frame area. (B) 4.2.3. Event - The user can select between different types of recording modes. Continuous (Record), Motion, Schedule, Sensor (triggered by a dry contact), combination of the above options or No Record (the camera will be disabled). (C) 4.2.4. Frames - This is used to set recording frame rate of each camera. The total of all frames can not exceed the DVR maximum recording capability. (D) 4.2.5. Pre/Post - This enables the user to set certain number of frames to be recorded before and after an event is detected. This option may not be necessary if the DVR is set to record based on motion and the sensitivity is properly configured. (E) 4.2.6. Alarm control - Settings can be customized for an alarm, sensor type (normally open - normally closed), and alarm duration when recording is set based on Sensor. The DVR can output the alarm results to a device such as strobes or sirens (it requires the optional I/O board). (F) 4.2.7. Post Page - This button is used to display the next 16 channels setup screen on a 32 channel DVR. (G) 4.3.

Special Function - These options enable the user to customize the audio recording for each channel when available, detect and inform of video signal loss as well as configuring the reporting of an event detection, on the display screen. (H)

4.3.1

Set Alarm Event - These features include a notification alarm in the case of a video signal loss due to loss of camera power, camera failure, signal cable breaks or camera tampering, as well as detection of poor signal levels. The camera selected can also be setup to record at the maximum recording quality when an event has been detected. (G)

4.3.2.

Event Setup - This option provides features such as enlarging the selected camera image to full screen for a designated amount of time in the case of and event. If a PTZ camera is attached to the DVR and presets are setup for a specific position within the PTZ, when an event


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is detected by a sensor, the DVR will trigger the PTZ to go to the pre programmed preset and record the event as it is happening (i.e. if a door sensor is attached to the DVR and the PTZ is programmed to turn to the location of the door and zoom for a close up, when the sensor is triggered by the door opening, the DVR will force the PTZ to pan to the location of the preprogrammed preset and record the event).

4.3.3.

Setup Audio - Each DVR is equipped with a single channel audio recording. This option allows the user to assign the audio recording channel to any desired video channel. If the optional 16 channel audio recording is present, each audio channel can be redirected to any of the desired video channel. The audio recording levels can also be adjusted from within this screen without having to exit to Windows.


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Schedule recording - This option enables the user to fully customize a schedule for recording times and types. The user can schedule each individual camera to operate based on type of recording (continuous, motion, sensor, combination, or not recording) within certain hours of the day and days of the week. To do so select the camera number, left click on the hour and day to schedule, drag to the desired end time and date. Once the desired area is highlighted, use the right mouse button to scroll through the type of recording options or select the desired recording type from the selections at the bottom. When finished click on Save.


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Motion - This option allows the user to setup multiple motion detection area within each camera image as trigger zones for motion recording type, when selected under Event in Recording Type, section 4.2.3. To setup each area, simply move the mouse pointer to the top left corner of the desired area, click and hold the left mouse button, drag the pointer to the bottom right corner of the desired area, and release the mouse button, the area is created. NOTE: Do not create excessive number of overlapping small boxes within the image. Normally a maximum of 8 to 10 boxes is adequate for proper motion detection. Do not include any constantly moving objects such as fans and hanging posters and signs within the areas as they will trigger motion constantly and will cause false recording. To delete the undesired area simply click on the outlined area and click on Delete. To adjust the detection sensitivity, look for subtle movements in the image and increase the sensitivity bar to the right until the zone boxes start to flash in red as motion is detected. If the motion is not detected effectively, simply increase the sensitivity until the desired detection level is reached (normally one to two notches before the maximum). The “Beep for motion” if checked will sound a siren (PC speakers must be attached) when motion is detected. The “Maximize quality during motion/sensor” option will increase the image quality automatically to maximum when motion is being detected.


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4.6.

Color control - Using this screen the user is able to adjust the picture quality of each individual camera by adjusting its brightness, contrast, hue, and saturation. To save the settings as a user default, complete the quality setting for all the cameras and click on Setup User Default. To reset the adjustment to default settings on all cameras, simply click on Cancel User Default. To reset all the camera settings back to factory default, click on All Default Color button. To reset a single camera to factory default, select the camera and click on the Default Color button. The color control can also be performed from the main display by holding the left mouse button for (2) seconds on the desired image and adjust when the controls are displayed.

4.7.

PAN/TILT - The Pan/Tilt area can be used to select a variety of PTZ cameras already supported and to be controlled through the DVR software. The DVR can support as many PTZs as there are video channels. Once all the PTZ cameras are attached to the DVR properly (Video and Data cables) follow the steps below: • • • • • • •

Select the camera where the PTZ is attached. Select the type of PTZ from the list of supported models. Select COM port 1 as the communication port. Select the unit number assigned to the PTZ by PTZ manufacturer. This address must be different for each PTZ attached to the DVR. Set the communication speed, data bit and Parity, according to the PTZ manufacturer’s instructions. Repeat this process for all the attached PTZ cameras. Click on Save when finished.

A user defined PTZ can also be setup here with proper protocol information when provided by the PTZ manufacturer.


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NOTE: This option is also available from the Main Display screen by clicking on the PAN-TILT button, and then clicking on the gray area above the cameras selection buttons “NO PTZ CAMERA...” (Section 3.12 - L). 4.8.

Control User Access - This section is used to setup and control the remote access to the DVR. A broadband service with a public IP address or a LAN connection is required for this option to work.


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4.8.1. Connection Type - The TCP/IP should be selected if the DVR will be accessed from a remote location. Once the Ethernet cable is attached to the DVR, the DVR should detect the correct IP reported by the ISP’s modem. To check the IP click on Check IP. The port address is factory set and can not be changed. (A) 4.8.2. Transmission Speed - The user can select the quality of the video being transmitted by the DVR. Standard quality, will balance the image quality and the frame rate for an average performance. High quality will transmit the best image quality but at a lower frame rate and the High speed will transmit the most frames but with lower image quality. The same as CODEC will transmit the images at the same quality as the DVR is recording using the same compression setting as the DVR. (B) 4.8.3. Remote User - A user must be setup in order to for a remote client to access the DVR. Type a user name, type a password and retype in the confirmed field. Click on Add, to create a new user. There can only be a total of 14 users setup in this area. (C) 4.8.4. Connected Client List - Once a remote client has connected to the DVR, the connected remote site information will be displayed here. The operator can disconnect the unauthorized connection from this area. (D) 4.8.5

Web Server - The web server when loaded allows access to the DVR through Internet Explorer of the remote client PC. To disable, click on unload. To enable, click on Load. (E)

4.8.6. Voice Communication - When a remote PC is attached to the DVR and MIC and speakers are attached to both the DVR and the remote PC, a live two way voice communication can be established by using this option. Simply click on Use, select the remote client and click OK. (F)


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4.8.7. Setup TCP/IP - This section allows the user to enter the IP address settings for the DVR provided by the Internet Service Provider without having to exit to Windows. (G) 4.8.8. Emergency - This option is no longer available since the DVR is no longer equipped with internal dialup modem. (H) 4.8.9. IP Server - The DVR supports Dynamic IP addressing by registering a user defined DVR name with a CSI dedicated DNS server. To setup Dynamic addressing (I) simply: • • • • • •

Click on Used. Click on Setting. Type any desired name as the DVR name. Click on IP Check Periodically. Click on Send and wait until registration is verified. Click on Open to establish connection for DVR and the DNS.

When finished setting up Control User Access options, click on Save. 4.9.

Backup - There are two forms of backup options, standard Backup and AVI backup. Standard backup can only be viewed on a system with the Searcher software installed. AVI backup is used for distribution and can be viewed on any PC system with Media Player. For detail AVI backup procedure refer to section 5.10.1. In order for the backup to be stored on a CD, a blank CDR media is required. A blank CDR media is provided with the DVR unit.


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Standard Backup - To create a standard backup, preview the desired clips from the search screen (refer to section 5). Once the clips have been selected • • • •

Click on Backup Disk and select the desired location (normally CDRW drive letter E) or leave the default “C:\backupdata”. (A) Select the camera number (CH#) under Data Backup. (B) Select all the desired clips for that camera. (C) Click on Backup and wait until the desired video has finished recording on the CD media before ejecting the media from the drive (D). If the default directory was selected and the new desired location is the CD media, then insert a blank CDR media in the drive and click on the “Windows XP CD..” button to start the CD burning process. (E)

NOTE: This type of backup can only be viewed by the Searcher Software. 4.9.2.

Backup Schedule - The backup schedule would enable the user to preset backup times for archiving video clips. The storage media (CDR, digital tape, external drives) must be present and large enough for backup schedule to work properly. To setup the schedule: • • • • • •

Click on Backup Schedule tab. Select the desired camera. Open the schedule window. Change the Save Time to the time of the incident. Change the Backup Time to the desired time for backup process. Click on OK.

4.9.3.

Confirm Backup - The ‘Confirm backup’ section is used to verify that the standard backup was successful. To confirm a standard backup simply leave the backed up CDR media in the drive or select the backup directory, click on ‘Confirm backup’ and select the drive and click on the play button to view the backed up clip.

4.10.

WEBVA - This option was under development at the time of this print. Once complete, this option will allow preprogrammed IP cameras to communicate with the DVR and be controlled through the DVR the same as any other attached analog cameras.


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Search Mode To enter search mode click on ‘Search’ button from the main display screen.

5.1.

Image frame - This area is used to display the recorded images. To enlarge the display simply click on the image until the frame is filled. (A)

5.2.

Camera select - The user can select an individual camera by clicking on the camera number or select all cameras by clicking on ‘All’ to playback one or all camera images respectively. (B)

5.3.

Time-Line - The horizontal red lines represent actual recording periods for each camera. To preview a specific time from the archived images, click on desired area (1...24) on the time line. A left mouse click between the numbers will expand the time to 10 minute segments. A second click expand it to one minute segments. (C) The Can be used to Find the exact time of the desired clip. (F)

5.4.

Zoom - This option will allow the user to zoom into an area of the recorded video. Only one camera can be selected for the zoom option to work. The + will zoom in, the - will zoom out to standard size, and the ■ will restore the image to the original size. (D)

5.5.

Control buttons - These buttons have the same function as a standard VCR controls with the additional speed delay for more desirable playback speed control. (E)


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Fast forward Single image advance Normal speed playback Stop Normal speed rewind Single image reverse Fast rewind Audio Playback - This button will playback the recorded audio through the external speakers (when attached). 5.6.

Search calendar - This option is used to select a specific date for viewing of archived images. Yellow dates represents the days with recording available. Use the hours and minutes arrow keys to reach the exact time of archived image for review. (F)

5.7.

Print - Once the desired image is stopped, and if a printer (optional) is attached to the DVR, clicking on the print button will print a copy of the image. (G)

5.8.

Backup (snapshot) - This backup is different than the video backup feature. This backup will enable the user to take a snapshot of the image and either save it on the desktop or other attached storage devices (optional). To take a snapshot, preview the video and stop the video on the desired image, click on the backup button and select the desired location. If selecting an external storage device, ensure that the device is properly configured for use with the DVR. Type a name for the image to be saved. Select the image format. Click on save and the image will be saved. This file can be viewed on any PC. (H)

5.9.

Event Search - This feature is used to search the recorded video based on different types of recording configured in the recording type section of the DVR setup as well as audio recording. The recording lines will be displayed in different colors representing different types of recording. (I)

5.10.

Sub Menu - The Button provides access to additional Features such as AVI Backup, Smart Search, Bookmark, Panoramic view search and Onscreen keyboard. (J)


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5.10.1. AVI Backup - To create an AVI backup and burn onto a CD, while in search screen follow the instructions as follows: • • • •

• •

Preview the incident, move the time bar to the beginning point of the desired video, insert a blank CDR media in the CDROM drive. directly bellow the calendar. Click on the small Select “AVI”. Click on ‘Save File’. (A)

Select the CDROM Drive from the selection. (B) Enter a name for the incident to back up and click on “Save”. (C)


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You will notice the file name will be displayed in the “AVI File Name” field. You can add a description of the incident if desired. You can also insert a watermark to provide authenticity to the video. (D) Click on “GO”. (E) You will notice a video screen popping up in the small window. (F) Watch the video closely as it moves very rapidly. Once the video has reached the end of the desired incident, click on “Stop Making AVI”. This will stop the recording. (G) If there are additional video clips that are needed to be archived: ◊ ◊ ◊ ◊

Click on OK to go back to the Search screen Select the next camera Locate the next clip Repeat the AVI backup process for all the additional video clips before proceeding to the next step.

NOTE: A CDR media can only hold approximately between 2 to 3 hours of video based on the type of recording and the number of frames. The more continuous the recording, the less amount of video that can be stored on the CD media. • • •

Click on “Windows XP CD..” button. (H) On the next screen click on ‘CD Burning’ button to start the ‘CD Writing Wizard’ window. Type a name for the CD or leave the date as it appears.


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If there is a need to make additional copies, uncheck the option “Close the wizard after...” at the bottom of the window. Click “Next”.

NOTE: DO NOT CLICK ON ANY BUTTON OR PRESS THE EJECT BUTTON ON THE DRIVE AS THIS WILL INTERRUPT THE BURNING PROCESS. • •

• • • •

The CDROM drive will automatically eject the media. If the option “Close the wizard after…” was unchecked and additional copies are needed: ◊ Remove the first CD ◊ Insert a new black CD media in the drive ◊ DO NOT CLOSE THE CDROM DOOR. ◊ Check the box for ‘Yes, make additional …’ box. ◊ Click on “Next” and follow the onscreen prompts for additional copies. Once all the video clips have been recorded and all the copies made, click on finish to close the CD Writing Wizard window. Click on ‘Delete Temporary Files’ button. Click on ‘OK’ to close the window. Click on ‘Exit’ to go back to the main display screen.


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5.10.2. Bookmark - This option will allow the user to select a combination of different cameras as the favorites for searching. When the cameras are selected click on Bookmark type a name and add to favorites. Multiple favorites can be setup. To view the desired favorite simply click on the favorite name and click on GO.

5.10.3. Smart Search - This option allows the user to create multiple detection zones within the image and search based on the activity detected within those zones. An example of that would be if an item is missing from an area and the item was present say an hour ago, the smart search will search all the archived video for any activity within the selected zones and stop at the beginning frame of that activity. To perform a smart search:


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• • • • •

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From the Search screen, move the timeline back an hour. Click on Smart Search. Select the area where the item was located by clicking the left mouse button and dragging it, creating a box around the desired area. Change the sensitivity to desired level (the higher the number the more sensitive the detection). Click on to start the search. The search will begin to go through all the images captured to find the very first frame that activity was detected within the selected area. Once the first image is displayed then simply click on the normal playback of the video.

to start

If this is not the desired video clip, then repeat the steps until the incident in question is found. From this location you have the choice of creating an AVI of the clips or print a single copy of the image displayed. The reverse buttons will perform the same task but in reverse direction. The “Save” button is used to save the detection boxes & preferred areas of interest. The “Load” button is to load the preferred boxes from previously saved configuration. The “Delete” button is used to delete a previously created area of interest.

5.10.4. Panoramic View Search - This option displays 18 frames ahead of the current frame for an advance frame viewing and capturing the of the exact frame of a suspicious act. You can display a particular frame in the big view window by a single click on that frame. The panoramic display will automatically advance to the next 18 frames from the selected clip.


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6.

Pan/Tilt/Zoom (PTZ) Operation

6.1.

PTZ controls - Once the PTZ camera has been setup (refer to section 4.7.) access the PTZ controls by clicking on the PAN-TILT button on the main display screen. The camera movement can be achieved by using the arrow keys. To zoom in or out click on the + or the - buttons next to zoom. To adjust the focus use the + or - buttons next to focus.

6.2.

Preset - The Preset will enable the user to program multiple positions for the PTZ to turn and zoom into. To program the preset positions follow the steps below: • • • • • • • •

Click on Preset button Select the preset number (1 - 10) Type in a preset name (i.e. Northeast corner) Click on ’Save ID’ Move camera to the desired location Click on ‘Set Preset’ to save the information Repeat the steps to setup more preset positions. Once finished, click on “Closed” to exit.


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Group - To setup a group of presets click on Group to access the setup screen.


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Select ‘Group Number’. Enter a ‘Group ID’. Click on ‘Group Add’. Select Preset number and click on ‘Preset Insert’. Repeat step ‘d’ for all the desired preset positions. Repeat steps ‘a’ through ‘e’ for more group settings. When finished click on ‘Group Run’. Click on ‘Close’ to close the setup window. The groups will run until it is stopped from the group setup screen.

6.4. Auto Pan - Auto pan is used to move the camera between two presets automatically. Once the presets are created select the ending position in preset #1 and the beginning position by Preset #2 and then click on RUN. To stop auto pan click on Stop and then close the auto pan window.

6.5. Menu - The menu allows the user to access the On Screen Display (OSD) features of the PTZ cameras when available. 6.6

Speed - These buttons will increase or decrease the speed of the pan, tilt and zoom in or out of the PTZ camera.


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Remote Viewing There are two types of remote access to the DVR using “Remote Client Software Access” and “Internet Explorer Access”.

7.1.

Remote Client Software installation - The software must be installed on a client PC with the minimum requirements listed below: • P3-1000 MHZ or faster • 128MB of memory (256MB recommended) • 20MB free hard drive space or more • A CDROM drive (CDRW drive if archiving is desired) • Video card with min 16MB of RAM and capable of resolutions of 1024x768 @ 24 bit true color (the display settings must be at 1024x768 at 24 bit or above colors before connecting to the DVR) • Windows 98SE or newer Once the requirements have been met, insert the Remote Viewing software CD in the client PC’s CDROM drive, and go to START and click on RUN. In the command line type in the following line: D : \ S e t u p . e x e (where D is the drive letter for the CDROM drive) and click OK. Select all the default settings until the software is completely installed.

NOTE: ONLY ONE REMOTE USER CAN ACCESS THE DVR THROUGH REMOTE SOFTWARE AT ONE TIME. 7.1.1. Remote Client Software Access • • •

Double click on “CyberView Client” icon. Type a “Site name” (i.e. Store 123). Click on TCP/IP tab.


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Enter the IP address assigned to the remote DVR by your network or Internet service provider (this IP address must be a public IP address and accessible from outside of the network or Internet by anyone). Type the ID and Password for the remote user account (section 4.8.3). Click on Insert (only for the first time to setup the remote site).

NOTE: You will notice the name is now displayed on the left pane. multiple sites are configured, ensure the desired site is highlighted. • •

If

Click on the Connect and wait until the connection is established and the site name has appeared in blue on the left panel. Click on “OK” and the images will start to be displayed in the windows.

NOTE: The operation of the remote software is similar to the DVR software with the exception of the Search option access (refer to 7.1.2.).

The “SAVE” button allows you to record live video from the DVR on to the remote PC to be viewed through the search option. To disconnect click on to load Client window, highlight the site

• •

Name, and click on “Disconnect”. Click “No” to end connection. Click “Power X” to exit the software.

7.1.2. Remote Client Search - There are two options available. “Local Search” and “Remote Search”.


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7.1.2.1. Local Search - If the SAVE button was used to capture live video on the remote PC, then selecting this option will access and retrieve all video images recorded on the remote PC’s hard disk.

7.1.2.2.

Remote Search - enabled the user to access and search through the archived video images on the DVR from the remote PC, create AVI backup, capture snapshots or print an image.

NOTE: With the exception of few options, the remote search screen and functions are identical to the local DVR search functions. For detail search window operation, refer to section (5) Search Mode.


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Internet Explorer Access • •

Start Internet Explorer and wait until your home page is loaded. Type in just the IP address of the DVR you are accessing without ‘http://’ in the address field and press enter. Example:

65.103.100.54

On the next window that will appear, click on “Yes” to load active X components from the DVR.

NOTE: THIS PROCESS MAY TAKE SEVERAL MINUTES. DO NOT CLICK ON ANY BUTTON UNTIL THE LOGIN SCREEN IS DISPLAYED. • •

Type the ID and Password for the remote user account (section 4.8.3) and click on “OK”. The images should start to appear.

NOTE: The number of users that can access the DVR at one time through Internet Explorer depend on the connection bandwidth and the resources available on the DVR.


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The Search screen allows you to search the DVR archived video, then backup or print snapshots.

NOTE: The search function is not accessible when multiple users have connected to the DVR at the same time.


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8.

Maintenance & Troubleshooting

8.1

Maintenance - Although your new DVR requires little care under normal operations, you can maintain its excellent condition, extend its longevity and enhance its performance by following the guidelines below. • • • • • • • • • •

Do not smoke tobacco products around the DVR. Ensure all the air vents around the DVR are free of dust. Ensure all the fans located around the DVR are running. Do not place heavy object on op of the DVR. Clean the CDRW drive monthly using canned air. Keep liquids away from the DVR. Keep objects away from the vent holes around the DVR. Never move the DVR when it is running. Avoid strong vibration or sudden shocks while moving the DVR. Provide plenty of ventilation for the DVR. Adequate air circulation is vital to the DVR proper operation. If the DVR is installed in a cabinet, an exhaust fan must be placed on the back of the cabinet and vent holes must be present in front of the cabinet for proper air circulation. In the case of extended power outage, the DVR should be properly powered down and the UPS turned off to prevent accidental loss of video or possible damage to the DVR hard drive.


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CyberView Systems 8.2

Troubleshooting - This section suggests easy solution to some common problems. For solutions to more serious problems that may require disassembling the DVR, contact your dealer. Do not attempt to disassemble the DVR yourself. Symptoms (Power)

The DVR will not power up.

Solution Ensure the UPS, and the DVR power supply switches are turned on (position I). Ensure all power cables are plugged in to the DVR, Monitor, cameras and the UPS.

The DVR is powered up with a Check the Video cable for the monitor. Ensure message “No signal� displayed on none of the pins on the connector has been bent the screen. during installation. If pins are straight then press and hold the power button in front of the DVR for 5 seconds to power the DVR down. Unplug and reconnect the video and power cables and try again. The DVR is only showing logos If this is the first time the DVR has been installed where the camera images should then follow the installation procedures. If the be. DVR has been working for sometime, then the cameras are not receiving power. Ensure the camera power supplies are connected and you have voltage at the camera end. The DVR shuts down when the Ensure that the DVR and the monitor are electricity flickers. connected to the battery side of the UPS and not the surge side. Check the UPS for proper operation. The UPS keeps beeping every The UPS is intended to provide power for the second when everything is DVR only. Ensure there are no other devices powered up. attached to the battery side of the UPS. The electricity went out and the The UPS is intended to provide power for the DVR shut down after several DVR for about 7-10 minutes. After that time, it minutes. will shut down if it was not turned off manually. However once the power is restored the DVR will detect that and restarts itself. The UPS beeps every so often The electricity provided to the UPS may not be without anything changing. stable or clean. The UPS detects and adjusts itself for power fluctuations and surges. The beep represents power source problems at the outlet or the breaker box that may need to be looked at by a certified electrician.


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CyberView Systems Symptoms (Operation)

Solution

Keyboard or mouse will not operate. Power down the DVR. Ensure the Keyboard and mouse are plugged in to the correct ports and are plugged in all the way. Restart the DVR. After the DVR was turned on and had booted into the software it stops responding before the cameras are displayed.

The problem may be the camera signals to the DVR. Shut the DVR down. Check the power source to the cameras for proper polarity and proper signal levels. Restart the DVR. Once the camera input windows are displayed, turn on the power to the cameras.

Some or all the camera input This could be caused by: 1- Wrong power voltage windows are black. to the cameras. 2- Bad BNC cable ends. 3- The camera switch settings are wrong (DC vs. Video Iris, etc.) The colors and lighting for the Using the instructions in the manual for Color cameras are not correct. Control, adjust the Brightness, Contrast, Hue and Saturation to get the desired signal. The camera pictures jump and the The video signal strength is very low at the DVR frames change very slowly with input. 1- Make sure the signal is not split. black lines through them. 2- Shorten the cable runs. 3- Remove any other devices attached to the cameras before the DVR (i.e. TVS, Multiplexer, etc.). In some cases if the signal is below 1V P-P, a signal booster must be used to compensate for signal loss. The DVR will stop recording on one The software is set to detect camera failure due or several cameras at random to lowered input signal, voltage drops, or distorted during the day. images. When that happens it will shut the camera down and will not record until the camera has returned to proper operation. This could sometimes be caused by heat or power fluctuations at the camera side. Why are some of the images frozen The DVR plays back all camera images of the for a while when playing back same time frame at the same time. The cameras multiple cameras in search mode? that are frozen must be ahead of the rest in time. Once the other cameras reach the same exact time, then they will start playing again. The images became distorted and discolored and then they went out for a while. It repeats that several times a day.

The power supply for the cameras is overheating or is not providing adequate power to drive all the cameras attached to it. Add the current usage of all the cameras and add 20% to find out the current required for the power panel used. If only individual cameras are having the problem and individual transformers are used, then the transformer may be leaky and must be replaced.

The system is set to record based The motion sensitivity is set too high. Refer to the on motion but it is recording manual and adjust it to three to four notches continuously. below maximum. Use the motion area setting and select only the areas needed for motion detections (i.e. Doors, Windows, etc.).


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The recording frame rate drops at Lighting effects recording frame rate and storage night. capacity. If the area is dark then it uses more hard drive to record the darker area as well as dropping frame rate to compensate for the excessive amount of information being recorded. If the area is too dark for a color camera to properly see, it is suggested to use black and white or appropriate night vision cameras. When a frame is zoomed in the The DVR is equipped with a Digital zoom. The picture becomes grainy. number of pixels contained in a picture is constant. As the picture is getting bigger so do the pixels. Therefore what is being looked at is the actual pixel within the picture. Higher resolution cameras will yield better quality zoom factor than lower resolution cameras. The System Info has been The DVR is designed to fill up the entire storage displaying 3% on the hard drive area before erasing the oldest video. The 3-7% space for a few days. Why is it not that may be showing is the buffer zone. Once it changing? reaches that, it will start erasing the oldest video and will remain at that % unless the storage is manually formatted. The video playback is very grainy Ensure the quality setting is set to 1 or 2 below and it shows small squares like the maximum if MPEG4+ is being used. pixels. The video is showing nighttime The clock is setup incorrectly. Use the time during the day and the opposite at setup and correct the clock setting. night. The video shows a two-minute That is part of the watchdog feature. The DVR is blank (no recording) every few set to shut down and reboot at a specified time days at a specific time. set within Standard Setup screen for an optimized operations. The time can be set to any other time if desired or completely disabled. However it is recommended to restart the DVR at least every few days manually. The DVR is recording only 1 day Make sure that the second drive letter D is and it used to record many days shown in the Standard setup section under before. Managing Disk. If it is only showing drive letter C, then there is an issue with the hard disk. Contact your CSI authorized dealer for support. The DVR is not recording the same number of days at all times when set to motion recording without any changes to the settings.

The recording based on motion is dependent on several factors. Frame rate, lighting, detection, and traffic. If all the settings are constant then the reason for the varying recording days is due to the changes in lighting or amount of traffic in front of the camera. This is normal. Creating detection zones and adjusting the lighting will help the situation but will not eliminate the varying recording process.


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Why are the recordings not The database may not have had time to update showing up in the 24-hour record the index file before Search was activated. lines? Refer to section 4.1.9 of this manual and refresh the database. The DVR is displaying a message The “Overwrite video when HDD is full” option “Disk is full, Change disk…”. in the standard setup is unchecked. Access setup and check the box in section 4.1.9 of this manual. The DVR is asking for a Password The Viewer password or the manager passand it will not go into the camera words have been setup in section 4.1.5 of this software. manual. These two options require that an operator be present when the DVR is restarted for any reason. DVR boots up and gets into the camera software and then it comes right out of the software into Windows.

This is caused by changes made in the DVR setting or corruption of DVR software. Double click the icon for the DVR software and try again. If not successful restart the DVR and let it redetect the changes. If the problem persists, restore the DVR software using the Restore CD.

There is a square label flashing AF The Pre and Post is set to a number other than and M (or R) on the top right corner 0 in the recording type part of the setup. Reset of the camera images and it is not the pre and post to 0 and then Save and Apply. recording properly. The picture quality on the TV is The resolution of a standard TV is only 525 poor. lines. The DVR is displaying at 768 lines. In order for the images to properly display on a standard TV some of the graphic information must be removed from the original image through scan converter electronics. Therefore the images are not as crisp as the images on the DVR monitor. I recorded ten minutes of video on The DVR only records when it detects motion. It CD but it only showed about 2 ½ may have only detected 2 ½ minutes of video minutes (motion recording) during the ten minute segment. I recorded an incident as AVI on the Some CDROM drives are not able to read all the CD and am not able to play it back CD medias currently in the market. Try a on my office PC. different media or upgrade your media player software. How can I edit and enhance the AVI There is software available In the market that file of the incident I copied onto the allows you to edit and enhance the quality of an CD? AVI video file. CSI does not promote or support any third party software. Why does the saved AVI pause The media is not a high speed or ultra speed every few seconds when playing media or the CDROM drive cannot read high back from a CDROM drive? speed or ultra speed CD media.


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CyberView Systems Symptoms (Remote Access)

Solution

The images sometimes turn purple That is due to lack of overlay support from your or green when viewing from PC video card or loss of information in remote PC. transmission of live data. The remote software came up with The DVR software may have been upgraded the message “This SW version without the matching remote software. does not match the Server�. Downloads are available from CSI website. The remote software cannot find Make sure the instruction described in section the server and will not connect. 4.8 of this manual is followed in entirety for proper remote access operation. Why is the image from a camera The DVR is set to motion detection. Once the frozen for a while and then starts motion is not detected at the DVR, the last image again while viewing from remote? that was detected is broadcasted (displayed on remote) until the camera detects motion again. I am connected to the DVR but I The remote PC display adapter must be set to a cannot see any of the control resolution of 1024 x 768 and 24-bit color for buttons on my screen. proper display. I am connected to the DVR but the Your PC video card is not able to display 24-bit camera images are black. color overlays in windows. Try and upgrade the display drivers for it or replace your video card. I am connected to the DVR but the The remote PC display adapter must be set to a camera images are washed out resolution of 1024 x 768 and 24-bit color for and very grainy. proper display. I am connected to the DVR via If more than one user is attached to the DVR Internet Explorer and when I click through either IE or Remote SW the search is not on Search, nothing happens. accessible. When I click on Check IP under Your connection to the ISP is not established or Control User Access it shows the settings are not entered correctly in the 127.0.0.1 and not the IP address Windows network environment of the DVR. my ISP provided. The DVR is attached to a Router and I have no access to the DVR from remote with the IP address the router has assigned.

The IP address assigned to the DVR must be a public IP address and accessible through the Internet. The router must be programmed to allow the DVR to be accessible from the Internet. Contact your network (router) administrator (installer) for support. CSI will not be able to provide That information.

Do I need to install an Anti-Virus An Anti-Virus is not necessary with the properly on the DVR if I am accessing it installed Embedded DVR units. If the DVR is from a remote location. infected by a virus from a remote PC, simply disconnect the network connection. Properly shut the DVR down, clean the virus from the remote PC and reconnect the network connection and power the DVR back on.


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I am not allowed to install the CSI embedded the direct browser access SW remote SW on my PC at work. How starting with version 408 of the server software. else can I monitor remotely If your DVR has version 408 or newer, then you can access the DVR from any computer without Remote software by using Internet Explorer. Bring up IE and type only the DVR IP address in the Address filed and press enter (Windows Active X components must be enabled and the remote PC must allow the installation of the DVR Active X drivers). How can I find out if I am on Static That information is available from your Internet or Dynamic IP addressing? Service Provider.


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9. Warranty Information This warranty information applies to the DVR purchased through and installed by CyberView Systems Authorized Dealer. CyberView Systems warrants that this DVR:

• • • •

Is manufactured from all new parts. Is free from defects in material and workmanship. Conforms to CSI specifications and guidelines. Is in good working order.

The warranty period is 12 months and starts on the date of original purchase as shown on the purchase receipt. If this product does not function as warranted, CSI* will replace defective equipment with new or factory refurbished equipment of equal or greater value at our discretion during the warranty period at no charge. This warranty covers all defects encountered in normal use of the equipment and does not apply in the following cases: 1.

2. 3. 4. 5.

Loss or damage to the equipment due to abuse causing deterioration, mishandling, accident, act of nature (i.e. lightning, fire, excessive smoke or dust, etc.) or failure to follow operating or proper installation instructions. If the equipment has been serviced or modified by anyone other than CyberView Systems, Inc. (CSI) service personnel. Malfunction resulting from the use of accessories, attachments, product supplies, parts or devices that do not conform or follow the operating instructions. Compatibility issues with respect to certain software or hardware accessories. Damage resulting during shipment (Claims must be presented and examined by the shipper).

CSI assumes no risk and shall not be liable for any damage or loss resulting from the use or application made of the products purchased. CSI’s liability for any claim shall not exceed the price paid to CSI for such products, whether based on negligence, breach of contract, infringement of any rights of any party or product liability, relating to the products purchased. CSI will not, in any event be liable for any special, incidental or consequential damages (including but not limited to loss of use, loss of profit and claims of third parties) however caused, whether by the negligence of CSI or otherwise. It is the responsibility of the buyer, not CSI, to determine the legality and conform to all federal, state, and local laws and regulations regarding the purchase, possession, and/or use of the products/equipment that we offer. By placing an order with CSI, the buyer represents that he/she has complete knowledge of all federal, state and local laws and regulations to receive the products/equipment ordered and that the products/equipment will only be used in a legal and lawful manner in accordance with all applicable federal, state, and local laws and regulations. Any liability and/or damage resulting from the misuse and/ or unlawful use of any of the products/equipment that we offer are that of the buyer, not CyberView Systems, Inc. * CSI will provide this service only through an authorized CSI dealer.

10.

Technical Support Information We take extreme care to ensure that our customers will enjoy years of trouble free operation from the DVR server. However, if you have a question or experience a problem and need help, call your authorized CSI dealer or email us at techsupport@cyberviewsystems.com.

Cyberview Users Manual  

Cyberview Users Manual for the 6_20_2006 Series

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