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Giftable. Generous. Gratifying. Pleasure in the giving and receiving – forever remembered and treasured.

Ribbon Gift & Incentive Customer FAQs Please click on a section below: General Ribbon Questions Gift Collections and Products Refunds, Exchanges, 180-day Satisfaction Guarantee Shipping and Delivery Ordering and Payment Gift Redemption/ordermygift.com

General Ribbon Questions Is it Ribbon or Ribbons? The correct name for the Ribbon Program is singular. Ribbon was chosen as a festive name to be representative of gift giving, rewards and recognition, special people, and celebrations. The Gift Collections are plural and offer multiple choices, but the brand name Ribbon is singular for one brand, one program. What is meant by the tagline, Gift of Choice? A Ribbon Gift Collection gives the Gift of Choice – a gift that’s sure to please – because the recipient gets to select just what they want from a wonderful array of brand-name gifts. How long has Ribbon been around? The Gift & Incentive Program has been in existence for nearly 40 years. It began as a much smaller program (only two albums!) and grew in response to demand through the decades. Each year, Gift Collections are updated with new brands, and one or two are added or discontinued in response to customer interest. Last year, two new branded collections were introduced, Ghirardelli® and Cuisinart®. This year, in response to requests for a kid-appealing collection, we introduced the brand Klutz®. This Collection is an awesome array of educational crafts and toys geared for kids 4 and up. Are Gift Cards available in retail stores? Ribbon Gift Collections are sold exclusively through Quixtar® Independent Business Owners and are not available through retail stores. Are Ribbon materials available in Spanish? All Ribbon Gift Cards and Carriers are bilingual. In addition, the Customer Support section on ordermygift.com has been translated into Spanish. A link to a Spanish explanation of how to redeem a Gift Card will also be available soon.

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Giftable. Generous. Gratifying. Pleasure in the giving and receiving – forever remembered and treasured.

Ribbon Gift & Incentive FAQs (continued)

Why are the printed albums fewer pages than they were last year? They may be fewer pages, but many of the Gift Collections contain as many as last year or more brand-name items than ever before. Some are featured in print and online, and some are showcased online only. This allows for more flexibility in the items we offer – fewer back orders and more customer satisfaction. We want the gift recipient’s experience to be easy and enjoyable. This will help us ensure that. Are Gift Cards re-giftable? Yes, you can give your Gift Card to someone else. Once they redeem their gift, the redemption number is no longer valid. Only one redemption applies per card. Do Gift Cards have a monetary value displayed on them? Ribbon Gift Cards do not display the retail price of the Gift Collection. That means the recipient will not know how much has been spent on the gift. Plus, the perceived value of Ribbon Gift Collections tends to be higher than the actual price. What happens if you try to redeem a Gift Card after the redeem by date? To get the best product selection, please encourage all recipients to redeem their gift by the redeem by date on the card. If you or a customer have a Gift Card that’s past the redeem by date, please contact Customer Support at 800-253-6500 for assistance.

Gift Collections and Products What are some of the leading brand names featured in Ribbon Gift Collections? adidas® Chicago Cutlery® Klutz® T-fal® Mikasa® HoMedics® Thymes® Fossil® Sony® Weber® Ghirardelli® J.A. Henckels® Coleman® Hoover® RCA® Rampage® Everlast® Conair® Samsonite® Orrefors® Gucci® Movado® iPod® Garmin™ Tissot® Dooney & Bourke® Wusthof® Panasonic® Is there a special Ribbon Gift Collection for the holidays? A special seasonal offering will be available soon. It will be offered with a Gift Card in a unique carrier with an idea booklet for a fun peek at the type of gifts they can select from an online Gift Collection. Check “What’s New” at Quixtar.com for further details.

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Giftable. Generous. Gratifying. Pleasure in the giving and receiving – forever remembered and treasured.

Ribbon Gift & Incentive FAQs (continued)

What is the Klutz® Gift Collection? Educational toys and crafts for kids 4 and up from Klutz pay tribute to their credo, “Create wonderful things, be good, have fun,” with how-to books designed for doing, not just reading. It’s all about kids using their hands, not just their eyes – drawing and doodling kits, paper fashions and plane sets, battery science and juggling collections. Why does the Sweet! Gift Collection for teens not include product descriptions? Teens tend to prefer to do everything online or through text messaging, so we opted to get the latest and greatest products and put them online. So far, we’ve received rave reviews from teens coast to coast. Is jewelry shown actual size in albums? Jewelry shown in Ribbon Gift Collections may be enlarged to show detail. Product descriptions will provide approximate dimensions of items.

Refunds, Exchanges, 180-day Satisfaction Guarantee What is the return policy for purchasers of Ribbon Gift Collections? If for any reason the purchaser of a Ribbon Gift Card is not completely satisfied, the purchaser may return the Gift Card for an exchange or refund of the price paid and applicable sales tax within 180 days of purchase. No returns or refunds of Ribbon Gift Cards will be permitted after the 180-day Satisfaction Guarantee has expired. What is the return policy for recipients of gifts from a Ribbon Collection? If for any reason the gift recipient is not satisfied with their gift selection, they may return it within 180 days for an exchange. A replacement will be sent immediately upon receipt of the returned merchandise. How do I return my gift? To return Ribbon gift merchandise, print the Merchandise Return Form PDF in the Customer Support section at ordermygift.com, and follow the instructions.

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Giftable. Generous. Gratifying. Pleasure in the giving and receiving – forever remembered and treasured.

Ribbon Gift & Incentive FAQs (continued)

Shipping and Delivery Are the items from Ribbon Gift Collections delivered gift wrapped? Gifts are carefully packaged for shipment in cardboard shippers, but at this time, they are not gift wrapped. How much does it cost to mail a Ribbon Gift Collection Ensemble to a recipient? To mail the Ribbon Gift Collection Ensemble through USPS, postage is approximately $1.82 per Ensemble. To mail the Gift Card/Carrier, postage runs about 42 cents. What does it mean when an item is shipped separately or it has the symbol S in the printed product description? It means an item is being shipped from the manufacturer and it may take extra time. Please allow 2–4 weeks for delivery of most items. Are there items that cannot be shipped to offshore locations? Most gift redemptions can be delivered to addresses in the USA, including Alaska, Hawaii, Guam, Puerto Rico, and the U.S. Virgin Islands. See specific product copy at ordermygift.com for restrictions. Do you ship chocolate to offshore locations? Food items in the Ghirardelli® Gift Collection can only be shipped to the contiguous United States. Chocolate cannot be shipped to Alaska, Hawaii, or any offshore location. Do you ship chocolate to states with warm climates like Florida and Arizona? We reserve the right to restrict delivery during warm-weather months or to warm climates at particular times of the year. Are there special restrictions for meat items? Most meat items are shipped frozen year-round within the United States, including Alaska and Hawaii. Not available to offshore locations. Allow 7–10 business days from receipt of order for delivery of food items.

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Giftable. Generous. Gratifying. Pleasure in the giving and receiving – forever remembered and treasured.

Ribbon Gift & Incentive FAQs (continued)

Ordering and Payment How do I order Ribbon Gift Cards or Ensembles? Any of the 19 Ribbon Gift Collections can be ordered as an individual Gift Card, or as an Ensemble with the Gift Card, Album, and Envelope. Each has its own ordering SKU, yet the price for each is the same. Do I pay sales tax on Ribbon Gift Collections? Yes, applicable sales taxes are charged per state.

Gift Redemption/ordermygift.com How does gift redemption work? Browsing through your Gift Collection and selecting a gift online at ordermygift.com is fast and easy: 1. Go to ordermygift.com. 2. Enter the 18-digit redemption number printed on the back of your Ribbon Gift Card. 3. Discover the entire collection of gifts and make your selection by following the simple directions. 4. The gift is delivered directly to the recipient for FREE! Is there no longer a redemption card you can mail in to get your gift? The Ribbon Program does not use tear-out redemption cards. Instead, recipients receive a Gift Card with an 18-digit redemption number they can use to redeem online at www.ordermygift.com What if I lose my Gift Card? Please record your redemption number on the back of the Ribbon Gift Card in a safe place. This number is essential to redeem your gift online. Without the number, you cannot redeem a gift. Note: A Ribbon Gift Card is not redeemable for cash.

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Š2008 Quixtar Inc. All rights reserved. Printed in the USA. 33429


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