is $100,000. Firefighting - rather than service alignment and technology integration - may become the order of the day (every day) for the CIO. But there’s hope and MSI – Multisourcing Service Integration (MSI) – can put the CIO back in control as the conductor of the IT orchestra. For more than a decade, the enterprise IT environment has been growing more complex with the rise of new hybrid technologies and services, provided by a growing number of suppliers. The challenge for CIOs is to get their multiple suppliers to work together effectively and overcome the complexity of governing them uniformly. Plus, IT and networks are changing rapidly. Hybrid networks – including software defined networks (SDN) and SD-WAN – are increasingly being adopted to manage access to cloud services and deal with growing data traffic volumes. In most cases, hybrid infrastructures rely on using many local internet service providers. For example, according to Cisco, SDWAN adoption is growing exponentially and from its recent research (500 security practitioners in US and
Europe, larger organisations), found that 76% of organisations are either starting to use SD-WAN or have fully on-boarded SD-WAN, driven by security concerns in an increasingly Cloud-based IT environment. Meanwhile, 90 percent of enterprises will adopt public cloud in 2019. 45 percent of CIOs state that complexities involved in managing the WAN are their biggest operational concern. The multiplication of connected devices, multiple suppliers, different geographic locations and user mobility adds to the growing volume of data being transferred and processed in the network. Trends like the IOT, AI, automation and orchestration, machine learning, along with the development of emerging markets, all contribute to the growing need for optimised and flexible IT governance. This tech sprawl comes at a big cost and the risk to the IT department of the loss of control over performance, vendors – SLAs and costs - not to mention the governance and security risks that go with this. The challenges and risks can multiply even further when business units bypass the IT department and do their own thing – creating silos across the
THIS TECH SPRAWL COMES AT A BIG COST AND THE RISK TO THE IT DEPARTMENT OF THE LOSS OF CONTROL OVER PERFORMANCE, VENDORS – SLAS AND COSTS - NOT TO MENTION THE GOVERNANCE AND SECURITY RISKS THAT GO WITH THIS. THE CHALLENGES AND RISKS CAN MULTIPLY EVEN FURTHER WHEN BUSINESS UNITS BYPASS THE IT DEPARTMENT AND DO THEIR OWN THING – CREATING SILOS ACROSS THE ORGANISATION.
organisation. This may allow them to meet immediate business challenges but it also reduces overall enterprise governance and control, and creates more potential security issues. Change is needed if enterprises are to reap the benefits of digital transformation. So, where do you look for a solution in a multi-vendor environment that gives you control, flexibility and saves you money – while still delivering your Digital Transformation? Multisourcing Service Integration (MSI) addresses the key challenges facing the CIO - visibility at the network and IT level; the large number of suppliers making it more difficult to see components and interactions; troubleshooting and problem solving across different services; application performance control as more components are used to deliver response time from different locations; managing end-user requests for information and support; security and control across multiple and changing sources in infrastructure and applications; contract and SLA management; introduction of new technologies, such as software defined networks. MSI offers CIOs a solution that allows you to achieve seamless governance, unification, standardisation and end to end management of your services. It also provides a single point of ownership, 24/7 proactive monitoring, technical service desk, Level 2/3, 3rd party coordination, on-site and consulting, automation of incident reporting, in-depth performance & capacity trending reports, and a service catalogue to ease end user efforts. It comprises consulting services, governance services, infrastructure management, vendor management (contract, relationship, performance) and service brokerage, and can deliver average savings of 13 percent on service provider costs. MSI may not be a ‘magic wand’ but it is the conductor’s baton to put CIOs back in control of IT orchestration.
DECEMBER 2019
CXO INSIGHT ME
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