NURTURING THE HUMAN TOUCH WHY THE DIGITAL WORKSPACE IS AN ATTRACTIVE PROPOSITION FOR ORGANISATIONS LOOKING TO IMPROVE EMPLOYEE PRODUCTIVITY AND EFFICIENCY.
ith digital transformation well underway in many organisations, it has become imperative for CIOs to empower employees with the right tools to focus on higher-value activities that will drive customer experience. This has given rise to the concept of digital workspaces, which is touted as the future of workplace by industry experts. To make the digital workplace a reality, it is essential for IT leaders to understand what it entails, and use cases and benefits. “Digital workplace is a combination of emerging technologies and support services that enable an organisation’s
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workforce to work from anywhere, anytime in a secured environment. With digital workplace services, an organisation can optimise the potential of its workplace by improving both employee experiences and business performance. Its key benefits include elevating employee experiences for a multi-generation workforce and breaking down communication barriers to improve collaboration, productivity, and efficiency. It also helps attract and retain top talent, and reduce costs by adopting optimal technologies and support models,” says Manish Bahl, Assistant Vice President, Centre for the Future of Work – APAC, Cognizant. Savio Tovar Dias, Senior Director Sales Engineering, Avaya International,
says digital workspace can be defined as the collection of digital systems, tools and processes, used by today’s employees to successfully carry out their job functions. While the digital workplace has the potential to dramatically enhance employee productivity and job satisfaction, this isn’t a given. “All too often, in the drive to digitally transform, organisations force new tools upon their employees, thereby adding complexity rather than crafting simpler and more intuitive workflows. Furthermore, many miss another key characteristic of an effective digital workplace - customisation. Personalisation is a must! After all, the tools and processes that a sales
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